May 2011

ncca May 2011

The official journal of the National Carpet Cleaners Association

newslink

Haitian Cotton

Viscose Rayon

Features:

©Roomset by Axminster

Contents

03

03

04

06

09

10

12

14

15

18

21

22

24

26

28

From the editor

Renewals 2011/2012 reminder

Health and safety for carpet and

upholstery cleaners

Restoring flagstone floors

Carpet Cleaners Carnival

Viscose Rayon

Restoration, conservation and prevention:

a contemporary view

The carpet cleaner’s checklist

A low cost machine upgrade

One-to-One

Haitian cotton

Do you provide a ‘fine dining’ experience or

are you in the ‘fast food’ business?

Making your advertising work together

Small business lending

Stress in the workplace

Published monthly by:

Editor

Editor in Chief

Design Editor

Company Secretary/Technical Director

Training Director

Marketing Director

Member Liaison Director

Associate Liaison Director

Events Director

The National Carpet Cleaners Association

62c London Road, Oadby, Leicestershire,LE2 5DHTel: 0116 271 9550Fax: 0116 271 9588E-mail: [email protected]: www.ncca.co.uk

Nikki Law

Keith Robertson

Nikki Law

Paul Pearce

Pawlo Woloszyn

Keith Robertson

Glyn Charnock

Denise Pitt

Nigel Lay

www.facebook.com/NCCAFloorCare

www.twitter.com/NCCA_floorcare_

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.

©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association).No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

From the editor

Nikki Law

n September 17th this

year the NCCA will be O holding a Carpet

Cleaner's Carnival - a new and

exciting event for carpet cleaners and their

families!

The Carnival will be held at the historical and

beautiful Wicksteed Park in Kettering,

Northamptonshire.

Wicksteed was one of the first Leisure Parks in

the UK and has been copied many times since. It

covers 147 acres, and is ideal for a fun family day

out.

Amongst the numerous attractions are one of

the biggest and best FREE playgrounds in Europe, a

fairground aimed at families with young children

up to the age of 13/14 years old, a railway, racing

cars and a lakeside area featuring water chute,

nautical jets and both large and small lake boats.

Our event will

include an exhibition

and demonstrations

of the latest industry

products, together with various

activities to run throughout the

day. Attendees will receive

tickets for reduced price entry to the fairground

and also have access to all areas/attractions within

the Park.

There will be FREE parking available and, best of

all, if you're tired following the day's events and

you don't fancy the drive back home there's no

need to spend a fortune on accommodation, you

can simply pitch your tent or park your caravan in

the Park's excellent on site camping area.

We shall be keeping you up to date in Newslink

and on Facebook, so watch this space!

www.wicksteedpark.co.uk

Membership renewal invoices for 2011/2012 were

sent out on April 1st, being due for payment in full

by May 1st 2011. For those who have not yet

renewed, or contacted the Office with regard to

payment, a reminder letter will be sent to you

shortly.

Another requirement of your renewal is proof of

your insurance. Again, this year, we will only be

accepting Public Liability schedules that clearly

state that they include either Treatment Risk or

Products Liability. For various reasons, the

administration of membership renewals is quite

complex - so we therefore ask that you make sure

you send all the correct required documentation

along with your payment, which will aid in the

swift processing of your renewal.

Important Notice: All members who have not yet

completed a full year of membership will still have

received a subscription invoice due on May 1st.

Renewals 2011/2012 reminderThe fee will have been reduced in respect of how

long you have been a member. Payment of this

invoice will bring your renewal in line with the rest

of the membership and your renewal year will run

from April to April from then on.

Newslink via emailWe would like to remind you that you now have the

option to receive Newslink via email, at your request.

You may receive this in addition to, or to replace, the hard-copy version you receive each month.

The online Newslink is displayed at high resolution, enabling user-friendly reading and is presented like

an actual magazine, with pages that ‘turn’ when flicking from one double-page spread to the next!

If you would like to receive Newslink via email please ring Nikki on: 0116 271 9550, or email:

[email protected] and request it as an addition or replacement to your existing hard-copy.

Next one to be held on the 16th June 2011

Members only - £115 + VAT / To be held at the NSPCC Training Centre, Leicester

Book now to avoid disappointment

Health & Safety forCarpet and Upholstery Cleaners

Health & Safety forCarpet and Upholstery Cleaners

Health & Safety laws apply to all businesses no matter how small, even the self employed. The laws are there to prevent people from being harmed at work and providing a satisfactory working environment. They are also there to protect the public from workplace dangers. This course will take delegates through several policy and assessment documents, which are all on Microsoft Word templates and can be completed as required. Paul Pearce, the course tutor will walk you through step by step procedures to create your own documents. Many of these can be completed during the course, so if you have them please bring your own laptops. You will be able to leave the course having started to implement your company's health and safety policy.

The topics to be covered include:

The Law

Manual Handling,

Lone Working

Emergency Plans & Reporting Accidents

Work Environment Guidelines

Slips & Trips

First Aid Guidelines

The importance of Training & Induction

Risk Assessment (inc template on CD)

Method Statement (inc template on CD)

Health & Safety Policy (inc template on CD)

COSHH Assessment (inc template on CD)

10 Health & Safety PDF documents on the CD

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Call Dave For More Info on: 0208 393 4778

THE BIG CLEAN

UP TO 50% OFF THE FOLLOWING ITEMS

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lthough flagstone floors have been used

for many hundreds of years, if not longer, A most of the floors that we are likely to

encounter will have been laid between the 18th

and early 20th century. Ground floor stone halls

and lower ground floor kitchens were commonly

stone flagged particularly through the Georgian and

Victorian eras. From the mid 1800's Victorian Tiles

became popular and the potteries producing them

provided builders with colour charts to allow

purchasers the choice of design most appropriate

to their home and purse.

If you live in a town or part of a city where

business people and merchants built their homes in

either of these ages undoubtedly there will be a

market for a flagstone restoration service.

Different stones including slate and limestone

have been used for flagstones but by far the most

common material was sandstone.

Sandstone is a sedimentary stone formed from

sand cemented together by natural glues. It is full

of character and can be found in a variety of

textures and earth toned colours, depending on the

mineral content, ranging from almost every shade

of grey to black, brown, purple, red or pink.

It is not unusual to find floors that have been

covered with several layers which may include

carpet, vinyl and linoleum. It is also quite common

to find the floor has been levelled with a screed.

Removing these layers can in itself be quite

challenging and once that is completed, along with

the removal of the adhesives regularly used to hold

some of the flooring materials in place, it is

commonly found that the edges of the rooms have

been painted.

If the flagstone is Victorian or older it is likely to

have received some unusual, and in some cases,

harsh treatment in its life. Often heated linseed oil

had been applied as a protector or for grate

blackening to have been used to colour the edges.

Over the years residues of paint, plaster and cement

may have built up and in addition strong lye

Keith Robertson

Stoneman’s Corner

Restoring flagstone floors

solutions may have been used to clean it.

All coatings, residues of linoleum, backing

adhesives and other unwanted materials must be

removed before you can clean the stone.

Once these have been removed it is possible at

last to thoroughly scrub the floor using a standard

speed single or three-headed rotary machine with a

stiff brush and an appropriate alkaline cleaning

solution. Once all the slurry is removed this is

followed by thorough washing which is more

effective if a high pressure hot water extractor is

used utilising the correct spinning or

washing/extracting tools.

There are those who advocate that flagstones

should be sanded or that by using an angle grinder

and a diamond disc a new surface should be

opened. I believe it is important to consider the

relevant reasons for and against before going down

this route.

If there is a cement based screed that cannot be

dissolved or scraped, then grinding or sanding may

be the only way forward to solve the problem.

Similarly, if the stone has worn or spalled causing

possible trip hazards then grinding may be the only

solution. But on the other hand if the process being

adopted is simply to open a new face to the stone

there are other factors to consider.

If a belt sander is used it will cause unsightly and

irremovable grooves on the stone. Whenever an

electric hand grinder is used the technician will leave

circular marks and gouges which, once sealed,

become readily visible and detract from the natural

appearance of the stone. Cutting the surface may

expose a lighter layer but in most cases soil and

natural discolouration will have penetrated deeper

than the removed layer.

Although this is an available option the final result

in nearly every case is disappointing, certainly to the

purist who would rather see a naturally worn

surface reflecting its age rather than the unnatural

appearance that this process produces.

Unfortunately there are a few who, for some quite

unfathomable reason, prefer this look particularly

when the surface has been finished with a Disney-

like high gloss sealant. Where possible, customer

education is required so that they fully understand

the benefits of a more natural appearance rather

than a contrived one.

Should the cleaned floor be sealed or left unsealed?

If left unsealed the floor will become visibly dirty

within weeks rather than months and will not

Continued on next page

respond to a simple brush and mop. It is always

better to offer the customer some form of

protection.

There are traditional ways such as finishing with

linseed oil or, if a lighter colour is preferable, with

wax, but there is a strong trend to waterproof and

oil proof floors using penetrating sealers. One

reason is that a good quality impregnator will last

for several years although be warned, cheaper

products have no staying power and may need

reapplication every six months to two years. There

are, of course, still some contractors who insist that

a water based emulsion dressing or topical seal is

sufficient, but these scratch and wear quickly so

should be avoided.

It is important to clean the floor as thoroughly as

possible as trapped dirt can cause a milky white

residue between the top of the stone and the

underside of the sealer.

It is vital that your sandstone is allowed adequate

time to completely dry before sealing. If the stone

is still damp it is inevitable that the moisture will

work its way to the surface and turn the sealant

white. Similarly the sealed surface should be kept

dry and must not be washed for several days after

sealing.

The variation of sealant coverage might well range

from 25m² per litre on hard dense stone, such as a

honed slate, down to 8m² per litre on open pored

Sandstone. Sandstone will require, in some cases,

four or five coats to attain the final finish. Also

remember that many solvent based impregnators

will, even under reasonably good conditions, take

from four to six hours to become tack free and

around eight to ten hours to hard dry. Don't forget

we are talking about it being hard dry, and not

cured, which in all probability will take some days.

Curing can be accelerated by the addition of a

catalyst and some manufacturers can supply a

suitable product when you purchase their sealant.

Choose a non-yellowing penetrative sealer which,

while protecting and consolidating the substrate,

will also keep a 'natural' appearance to the stone

rather than the false looking plastic appearance that

topical PU sealers leave. It is not unusual for some

stone restorers to purchase and forego products

made specifically for stone and use wood sealants

instead, even though the technical departments of

these manufacturers refuse to recognise or

recommend that their products should ever be used

on stone.

The product of choice should provide high wear

and abrasion resistance, something that topical

seals cannot do; also chemical resistance, colour

stability and resistance to UV weathering effects.

The best products are non-toxic, bio-degradable

and, although solvent based, non-flammable. Some

companies produce a version that will leave the

stone appearing as if untouched, or an enhancing

product which will bring out the intensity and

markings of the stone. Some manufacturers

produce separate enhancers to impregnators so you

need to experiment until you find what you

consider the most effective product for your

customers.

There can be a lot of work involved in restoring

flagstones but don't be put off as the results make it

all worthwhile.

Continued from previous page

High gloss sealant

The natural look

iscose Rayon is the most problematic fibre

the upholstery cleaning technician will V ever encounter, plus the one most cited in

insurance claims. This article will provide some

insight into this perplexing fibre to help you better

understand its history and properties.

Rayon was the first manufactured fibre, but

strangely enough it is not classed as synthetic. It is

made from wood pulp, a naturally occurring

cellulose based raw material. As a result, Rayon's

properties are similar to those of natural cellulosic

fibres, such as Cotton or Linen.

Although Rayon is made from wood pulp, a

relatively inexpensive and renewable source,

processing requires high amounts of water and

energy. Modernisation of manufacturing plant

processes, combined with availability of raw

materials, has increased Rayon's competitiveness in

the market.

History

Rayon is the generic term for a fibre (and the

resulting yarn and fabric) manufactured using

regenerated cellulose by one of six processes. Its

relevance as a fibre lies in its versatility.

As far back as 1664, English naturalist Robert

Hooke theorised that artificial filaments might be

spun from a substance similar to that which

Silkworms secrete to make Silk. This was often tried

by scientists in the ensuing years who sought an

'artificial silk', yet no one was to succeed until 1855.

A Frenchman, George Audemars, discovered that

dipping a needle into a viscous solution of mulberry

Peter CollinsViscose Rayon

bark pulp and gummy rubber, lead to the

production of a thread. While interesting from a

scientific stand point, this process was hardly viable

economically. It was a very slow process and

required a great

deal of skill and

precision.

The first

commercial

synthetic fibre

was produced by

Hilaire de

Bernigaud,

Count of

Chardonnay

(1839-1924). After years of research he finally

patented this technique in 1884 and put it in to

production by 1889. The cellulose based fabric was

known as Chardonnay Silk and was beautiful in

design. However, it was highly inflammable which

eventually lead to its withdrawal from the market.

Soon after, an English chemist, Charles Frederick

Cross, and his collaborators, Edward John Bevan

and Clayton Beadle, discovered the Viscose process

in 1891.

Courtaulds Fibres produced the first commercial

Viscose Rayon in 1905, their technique was then

adapted by the American Viscose Company in 1910.

Initially Rayon was called 'artificial silk' but by 1924

a committee formed by the US Department of

Commerce and other interested parties decided on

the name of 'Rayon'. It was called this because of its

brightness and similarities with cotton (using 'ray'

to represent the sun and taking 'on' from Cotton).

Properties

Viscose Rayon has a Silk-like appearance, it is

beautiful and retains its rich brilliant colours. Its

cellulosic base contributes many properties similar

to Cotton, or other natural cellulosic fibres. Rayon is

moisture absorbent (more so than Cotton),

breathable and easily dyed in vivid colours. It does

not build up static electricity, nor will it pill, unless

the fabric is made from short, low-twist yarns

Rayon is comfortable, soft to the touch and has a

moderate dry strength and abrasion resistance. Like

any other cellulosic fibres, it is not resilient, which

means that it will wrinkle. Rayon does not

withstand temperatures as well as Cotton. It can be

attacked by Silverfish and Termites but generally

resists insect damage. It can be subject to mildew,

given the right conditions in the home environment.

One of Rayon's strengths is its versatility and

ability to blend easily with many fibres, sometimes

to reduce cost, other times for lustre, softness, or

absorbency and resulting comfort. Rayon has a

moderate resistance to acids and alkalis, however as

it is a cellulose

fibre it can be

damaged by

even weak acids.

Generally the

fibre itself is not

negatively

affected by

bleaches,

however dyes

used in the fabric

may experience colour change, or loss. As a

cellulosic fibre, Rayon will burn but flame retardant

finishes can be applied.

General Characteristics

Rayon is soft to the touch; however, depending on

the process, additives and finishing treatments used

in its manufacture, the end product can have

variable characteristics. Rayon is the most

absorbent of all cellulose fibres. Upholstery fibres

made from Rayon are noted for their beautiful,

deep, rich coloured dyes. Rayon loses a great deal of

its strength when wet, because of this it stretches

and shrinks very easily. Abrasion resistance is poor

due to the inelasticity of the fibres, it can be easily

damaged by scraping and will pill on the surface of

the fabric if subjected to harsh treatment. Brushed

high-pile Rayon has been totally banned since 1953

because of its flammable properties.

Next month I will continue with part two of this

series explaining the different types and

modifications of Rayon.

page 11

he line between conservation and

restoration often overlaps, particularly T when treating functional objects such as

handmade carpets and furniture. This is a

contributing factor to the continuous debate

between restoration and conservation.

Gone are the days when restoration techniques

for handmade rugs were frowned upon and this is

evident from the recent changes in attitude

towards in-filling in conservation. Infilling

techniques were seen by conservators as a means

of disguising damage and had negative

connotations associated with dealers having

carpets restored to a near invisible degree in order

to sell a carpet as if it were in perfect condition. For

this reason conservators preferred to make any

treatment clearly visible. More recently efforts are

being made to carry out repair techniques which

strive for closer matches to the original to avoid the

Restoration, conservation and prevention: Lenka Bashford (The Persian Carpet Studio)

repairs detracting from the original appearance of

a carpet. In my opinion these changes have paved

the way for restorers being recognised for their

skilled work in colour, texture and construction

matching.

There are many 'restoration' infilling techniques

that can be used whilst still maintaining the

integrity of the object. Where damage has

occurred to a carpet, infilling techniques can be

used to 'restore' the carpet's former appearance

and construction. This type of repair is commonly

carried out on robust carpets enabling the item to

remain functional. Alternatively, techniques can be

used to 'conserve' fragile carpets on display in

order to stabilise weaknesses and thereby

minimise further deterioration.

It is becoming commonplace for preventative

conservation measures to replace the broadly used

interventive measures of the last few decades. The

a contemporary view

© Persian Carpet Studio

use of preventive conservation is not only dictated

by a restraint from potentially damaging

interventive treatment (heavily influenced by the

damaging effects now evident from past repairs),

but increasingly by budget limitations averting

costly interventive measures.

In recent times there has been a decline in

courses teaching practical restoration and

conservation skills. Whether this has been dictated

through a lack of demand for practical interventive

skills or through the change in course content, we

do know that the result is a decreasing market for

hand skills.

This is dramatically changing the nature of our

work as we develop our range of services to include

preventive measures, to keep up with these

changing times. Let's just hope this does not result

in the dying out of ever more precious practical

hand skills.

NCCA COURSESCarpet and Upholstery Cleaning

Health and Safety For The Carpet andUpholstery Cleaner (NCCA members only)

Spot and Stain Removal

Hard Floor Cleaning

IICRC COURSES (SURREY)Upholstery and Fabric Cleaning Technician

Applied Structural Drying Technician

IICRC COURSES (HERTS)Stone, Masonry and Ceramic Tile Cleaning Technician

Carpet Cleaning Technician

Visit: www.iicrc.co.uk for further

details on IICRC Training Courses

17th - 18th June23rd - 24th September (please note: change of date)

25th - 26th November

16th June15th September17th November

18th November

3rd - 4th November

25th - 26th May with Adam Jankowski

14th - 17th June with Adam Jankowski

Held at National Flood School, Farnham,Surrey. Tel: 01252 821185

23rd - 24th May with Keith Robertson

7th - 8th June with Paul Pearce

Held at Alltec Network, Royston, Hertfordshire.Tel: 01763 208222

Leather Identification and Cleaning14th July14th September

NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.

Diary Dates 2011

FULL MEMBERS

K2 Kleaning

ABC Cleaning Services Ltd

Crystal Carpet Cleaning

Pembrokeshire Carpet Care Ltd

Carpet Hero Ltd

Carpet Clean Plus

Peter Allan Carpet & Upholstery Care

(Wallsend, Tyne & Wear)

(Croydon, Surrey)

(Harrogate, North Yorkshire)

(Tenby, Pembrokeshire)

(Chester, Cheshire)

(Halifax, West Yorkshire)

(Oldmeldrum, Aberdeenshire)

New NCCA Members

good carpet cleaning technician should, as

a matter of course, carry out a pre-clean A survey of each carpet that he/she intends

to clean. As well as noting the fibre

content/construction and the existing condition of

the items to be cleaned this survey should take into

account, amongst other things, various aspects of

the fitting installation that may pose a potential

problem during a cleaning process.

Is the carpet secure at the edges? This means, is

the carpet secure enough to withstand any

dimensional change that may occur during cleaning?

What you should be looking for is whether the

grippers have been secured firmly and that they are

the recommended distance from the skirting board

to allow the carpet to be trapped and therefore fast

onto the gripper rod. Too large a gap means that it

has already been shaken lose by the agitation from

the owners vacuum and may allow the carpet to pull

away when it comes under tension.

You must also take into consideration the filtration

marks that may have appeared at the carpet edge or

in clusters about six inches in from the skirting, this

will be where the fitters kicker has punctured

through the secondary backing, allowing soiled air

to penetrate leaving the soil within the fibres.

These marks can prove somewhat difficult to

remove if the time lapse is long and the air

movements fierce.

Some carpets will have relaxed, leaving unsightly

bulges. A contributory factor to this phenomenon is

the fact that the carpet had not been acclimatised

to the environment it is going to be fitted into.

Imagine, if you can, during the winter months the

carpet may have been delivered in a cold lorry,

stored in a cold warehouse, delivered in a cold

fitters van, sometimes left in there overnight. Once

in the warmth of the home or work environment it

relaxes and stretches leaving the surplus carpet in

unsightly ridges.

All carpets are cleanable, how they are cleaned

safely and effectively are down to you and how

efficient you are with the information gathering

survey. There are many carpets that require very

low moisture techniques in the cleaning process

and a truly professional cleaning technician should

be able to evaluate the carpet and the installation

to arrive at the correct method to use.

The carpet cleaner’s checklistDerek Bolton

©P

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togr

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: Deb

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in Iv

ory

by

Cav

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arp

ets

o obtain increased performance, without

having to re-purchase a full kit, many T cleaners choose to install upgrades to their

existing machines, i.e. a more powerful water

pump and higher performance vacuum motor.

All of these improvements and upgrades could

be worthwhile, but there is always the possibility

that you will not be getting the best from them if

they are working alongside components which

may not be working to their full capacity. However,

there are a few simple things you can do to ensure

maximum performance.

Power Cable

If you have upgraded components, it is possible

that the power cable on your machine cannot

provide enough current flow to satisfy the

combined demand of the electric motors. It may

be necessary to upgrade to a heavier gauge cable.

These power cords also suffer from wear. They can

become kinked or damaged in other ways. For a

competent person, changing the power cable is a

simple process, but it's always wise to seek the

advice and/or services of the machine

manufacturer or a suitably qualified electrician.

And don't forget to have the machine PAT Tested

afterwards.

Solution Hose

A higher spec hose can increase both the flow rate

and pressure on a machine. The new, stiffer hose

can show an increase of about 5% on the water

pressure gauge.

Vacuum Hose

A new vacuum hose can also increase performance.

The chances are, when you buy a new component

there may be subtle improvements since it was last

released, again enhancing performance.

So before you go out and purchase a new

machine, think about how you could make small

adjustments to improve the performance of the

one you have.

A low cost machine upgrade Ken Wainwright

One-2-One Derek Bolton and Ken Wainwright

ontinuing with our theme of presenting

technical information in a ‘conversational’ C format, this month we feature a telephone

call between Derek Bolton and Ken Wainwright,

who discuss the cleaning of rugs. Below is the

conversation which ensued.

Hi Derek. Like me, you clean rugs and refuse to

turn your home into a workshop. Do you clean them

on site?

Hi Uncle Ken, I used to bring rugs either to

my workshop, which was great, or later to my

home, which wasn't really acceptable as it upset the

household (The Governor in particular) to have rugs

everywhere. I now clean almost all my rugs on site,

the odd very small one I will bring back home.

It looks like we're following a similar path

Derek. I now clean all of my rugs on site. I refuse to

turn my home into a rug cleaning factory and I'm

pretty sure the neighbours and the local council

would have something to say, especially with the

noise from some of the equipment. Is your

inspection and testing regime for rugs any different

Ken:

Derek:

Ken:

to those for fitted carpets?

Not at all, you need to inspect every inch of

the rug to take into account any existing damage or

differing dye mixes some of which may be unstable.

Do you take photographs of the rugs Ken? I do

every time on the traditional Oriental rugs and now

have a pretty comprehensive photo library of rugs

and their imperfections.

On valuable rugs I do Derek, and also to record

any damage, but with most 'everyday' rugs I just

note and report on my survey sheet.

How do you go about vacuuming? Do you work

any differently than with fitted carpets? I always

back-dust rugs, but sometimes it goes on forever

with dry soil still coming out after an hour or more.

Where do you draw the line and stop?

Like you I always vacuum both sides of the

rug on a large tarpaulin sheet I have for this

purpose, I often tend to use a small hand held turbo

head to finish off or I use this extensively on the

thinner woven rugs. Have you ever tried an old

fashioned carpet beater?

Derek:

Ken:

Derek:

Ken:

Derek:

Wow! You've got a long memory. They're the

sort of thing you only see on The Antiques

Roadshow these days! Seriously though, yes I've

used one quite often, always beating the backing

only. The problems seem to be the weather and any

washing hanging on the customer's line, or the

neighbours if it comes to that! The dust generated

can be considerable!

Do you feel that rinse extraction provides an

acceptable result compared to the more traditional

submersion or saturation methods?

What are you implying, young Ken, with your

reference to the Antiques Roadshow? I agree that

totally submersing will do an efficient job providing

you have the right facilities. I have never adopted

that system and I like to think that the work that I

do is of a standard that will please my customers.

What's your approach to white cotton fringes? I

refuse to use bleaches on them these days because

they can so easily degrade the cotton.

What operational method do you incorporate into

your cleaning procedure to make sure you

minimise/eliminate the risk of fugitive dyes?

Yeah, I know what you mean Derek, I will never

use bleaching agents on cotton fringes, as you say

they can easily degrade the cotton fibres plus the

bleaching agent can wick back into the body of the

rug taking out colour.

As for dye bleed, it always seems to be a bigger

problem with rugs than for fitted carpets.

Experience has shown me that a fugitive dye may

not always respond favourably to my regular acid

rinse, so I will try another type/brand. I've also had

success with an acetic acid as well as saline solution.

Other variations can be the way it's used.

Sometimes a pre-treatment is better, sometimes in

the rinse, sometimes both. If all else fails, I will low

moisture or dry compound clean the rug.

How do you get on with drying rugs? Do you use a

towel to aid grooming and drying or do you use a

rotary machine with an absorbent bonnet?

I always use a low moisture floor or hand

tool during my cleaning operations in order to keep

Ken:

Derek:

Continued on next page

the moisture left behind to an absolute minimum.

I do often use towels to take off any more

moisture that I can. On pile rugs I use a soft brush

groom to set the pile often with a towel fixed to it.

This again helps with any moisture that may still be

there but also takes out any brush marks which

can be unsightly when the piece is dried. As well as

being unsightly the 'cornrowing' marks can be

difficult, if not impossible, to take out without

resorting to wetting the rug again.

And finally, Derek, a heavy, high density piled

rug such as a traditional Chinese can take quite a

while to dry. Will you leave it on the floor or try

and hang it over something like an upstairs

banister rail?

This depends on the type of floor that the

rug is on. The tools that I use won't wet through to

the backings, which make life a little easier, and

that plus the use of an air mover will soon dry off

the rug. Hanging the rug over a bannister may

cause damage to wood or the painted surface; I

have done this on a few occasions but always put a

dust sheet over the bannister first. There is always

Ken:

Derek:

the risk of leaving a ridge in the rug where it goes

over the bannister rail…

I ask the customer for a dust sheet to protect

the banister's paint work, saves a return journey for

my own! As for the ridge that can develop across the

rug's backing, if you twist the rug “off square” so

that the pressure isn't along the foundation's weft

but diagonal to it, then the potential problem is

resolved.

Must fly now Derek. The sun's shining and I feel

the calling of my bike and I need to dig my leathers

out... Vroom Vroooooooooom.

I have a feeling that Cecil* might have a few

things to say if he heard us talking about rug

cleaning outside of a plant operation - we will see…..

I will leave all the kinky leather stuff to you

youngsters, now where did I put that watering can!

Bye for now.

*Note from the editor: Cecil Aigin is an expert in

the cleaning and restoration of Oriental rugs. For

many years he ran Thames Carpet Cleaners in

Hertfordshire. He is now retired and has been made

an Honorary Member of the National Carpet

Cleaners Association.

Ken:

Derek:

Continued from previous page

aitian cotton is an

upholstery fabric made H from 100% cotton, grown in

Haiti or India. The fibres are not

thoroughly processed; as a result bits

of cottonseeds, stems and other plant

components are in the yarn. These

specks of brown give the fabric its

natural and rustic appearance. The

yarns are thick, coarse and usually off-

white, cream or tan in colour. Occasionally they are

dyed with colours such as red or blue and may even

be two-toned.

Haitian cotton fabrics are very susceptible to

cellulosic browning. The spillage of plain tap water

is sometimes enough to produce discolouration.

The seed particles will also release a brown dye

when wet and this stain may be impossible to

remove completely.

Professional cleaners, who can use a variety of dry

cleaning solvents to supplement water-base

cleaning solutions, could normally

overcome complications of this type.

Unfortunately, the weave of Haitian

cotton fabric is too loose to stand-alone

and must be manufactured with a latex

backing to bind the yarns together into a

fabric. This backing is softened or

degraded by dry cleaning solvents, so

texture changes along with colour changes

may occur with any type of cleaning.

Haitian cotton cannot always be safely cleaned by

normal upholstery cleaning methods. Some

professional cleaners may have speciality cleaning

chemicals and techniques designed for handling

Haitian cotton and similar fabrics. These techniques

require more time and expense. The degree of

cleaning that is possible may still be less than is

normally attainable, and some risk of staining may

be present. As a professional upholstery cleaner you

can advise on the cleaning of Haitian cotton

upholstery.

Haitian cotton NCCA library

early all your competitors are in the 'fast food' N business.

Ray Krock, the founder of McDonald's, explained to

franchisees that they weren't in the restaurant

business; rather they were filling stations that

supplied fuel. There is nothing wrong with that

principle but is it where you want to be? Are you

happy to be known as just another carpet cleaner or

do you desire to set yourself apart from the herd and

become known as the expert? Using catering as a

reference, do you want to offer a 'fine dining'

experience?

If you do, how can you achieve it? There are, of

course, a number of elements that need to be put in

place before this happens, so let's discuss some of

them.

First of all, if you want to do a good job, it is vital

that you have adequate training and possess good

quality equipment. Secondly, it is extremely

important that you present yourself well and your

equipment and vehicle are well cared for. You must

also use positive body language and speech. How you

present yourself as a person is as important as the

job you do.

Once you are confident that you are in possession

of all the criteria to be able to offer a 'fine dining'

experience, you will be able to set your prices

accordingly and charge a high rate for your services.

Now some people are very reticent to do this, but

just remember that if you don't obtain the high-end

customers someone else will… so why not you?

Once you have obtained a client base you should

look to gain referrals. Learning how to talk to your

customer is a key part in the success of retaining

their custom and creating that all-important 'word of

mouth' advertising. If you can talk on their level,

explaining what you are going to do, and why, and

what you have done, and why, and what they need to

do, and why, they will quickly gain confidence in you

as an individual and as a business supplier. Just

Do you provide a ‘fine dining’ experience or areyou in the ‘fast food’ business? Keith Robertson

spending an extra few minutes of time also sets you

apart from the 'fast food' suppliers.

As customers start to believe in you it becomes

easier to encourage them to complete testimonials

and refer you to family and friends.

Once you have built a solid customer base you

should reassess your marketing budget. It is likely

that initially much of your resources were allocated

to directory/newspaper advertising and

flyers/leaflets. As your business becomes more

successful you will need to redistribute your

marketing funds.

For instance you may want to consider your online

presence, or think about the extra things you can do

to help retain the customers you have. Believe it or

not, even when you are personable and do the best

job in the world they can still forget about you. Have

you ever received a call where the person tentatively

asks, “I don't know if you are the one who cleaned

my carpets...”? I have. Well, you can be sure that for

every call you receive like this there are just as many

people out there who are also unsure who they

booked last, but don't even bother to phone you,

they simply phone someone else. It can happen

even if you have put a sticker on their vacuum or a

magnet on their fridge.

To keep your company fresh in your customer's

mind it is a good idea to have an arrangement, or

programme, which allows you to maintain regular

contact. One way of achieving this is to send out a

monthly newsletter. Another is to have a system

where you regularly send out personal letters. You

could start with a 'Thank You' letter sent after the

job has been done, moving on to a 'Special Offer'

and even 'Mid-Year Reminder' letter.

The hardest part is setting up the system but if you

can get through that, particularly if you have the

letters or newsletters linked to a suitable database,

it becomes much simpler and the hardest part then

is the envelope stuffing and stamp sticking - if you

haven't managed to get someone else to do that.

Frequent and appropriate contact will maintain

your 'word of mouth' advertising. Remember it costs

more money to obtain a new customer than to keep

an existing one.

Most of you reading this will probably have a

favourite restaurant? If you have, why not make a

list of what you most like about it. Is it the friendly

welcome, the ambiance of the premises, the content

and depth of the menu, the speed of service, the

fact that the food is freshly cooked, or the subtlety

of the sauces? There are bound to be a number of

factors, but if you feel your own service is falling

short of the standards you'd expect in a restaurant it

is time to make some modifications to be able to

offer that 'fine dining' experience.

NCCA member referral resultsNCCA marketingWe are continuing our campaign to gain editorial inclusion into both the trade press and as many home, women's interest and lifestyle magazines

as possible.During the last month we have had several

articles printed, including editorial in a womens magazine.

We have now also fully launched ourselves into the world of Social Media Marketing (SMM),

recognising it to be an excellent way of generating exposure and maintaining/gaining close links with prominent industry players.

For those who’d like to join us we can be found on Facebook at:

www.facebook.com/NCCAFloorCare and Twitter at: www.twitter.com/NCCA_floorcare_

Since publishing a referral statistics report in

last month's Newslink there have been 153

recommendations for full members provided

by the NCCA. This number is made up of 81

referrals from the NCCA office, 67 potential

customers contacting members direct through

the website and 5 referrals to members

without an email address, which we have

tracked using the office database.

If you have not yet supplied us with an email

address, but would like to receive notification

when your details have been given out,

please contact the NCCA office on: 0116 271

9550.

very day, we are bamboozled by adverts, on

the TV, radio, magazines and the Internet, E but is there one ideal marketing scheme?

The simple answer to that is, not for everyone.

However, let’s break it down and

take a look at different

advertising mediums in a little

more detail.

Publications and websites

If you are advertising business to

business, publications in relevant

trade magazines can be

rewarding and a great way to let

the right people know who you

are. If you have many magazines

in your industry, look at their

circulation and see how many

readers they reach. This may be slightly more

expensive than some forms of advertising but is

much more likely to get a good response.

If you operate business to consumer you will need

to advertise in the magazines or papers you know

your clients will read. However, it is still important

to read trade magazines to keep up to date with

industry movements.

Remember; don't give up if your first advert

doesn't instantly flood you with enquiries. As any

company with experience knows, these can trickle

through and appearing in a series of editions is

more likely to provide more traffic on your website

or more calls.

One of the most important things about your

advert is what information to include. Nearly all

adverts now display a website

address. This is your 24/7 business

representation - a reference to send

people to out of hours. Not only is it

there for your existing customers but

is vitally important in letting new

customers know you are there. The

convenience and speed of the

internet makes it one of the easiest

ways to research your purchase or

service choice. And it's only going to

get more popular.

With technology improving and

people (of all generations) now using the internet,

it seems unlikely that any business wouldn't need a

website. Every company is selling something, even

if not a physical product, you would be selling a

service. Therefore, every business can sell online.

Every company should have an internet presence so

that your customers and business associates can

quickly and easily find out more about your

business and the products/services you have to

offer. The website must co-ordinate with any other

advertising and be professional if you want to be

taken seriously.

Making your advertising work together SiteWizard

Areas to think about

Before you create your advert - set a goal. What do

you want your website and marketing to achieve? Is

it just to keep brand awareness or to gain new

business? Always keep one step ahead of

competitors. It is always easier to stay ahead of the

pack than play catch up.

Your advert and website content/style will depend

on these main aspects:

! Audience age (majority).

! Audience gender (majority).

! Audience location (majority).

! And budget.

Age: If your business aims towards teenage

consumers, then the cost of advertising in The

Telegraph would most likely provide a poor return

on investment. However, if you were a

manufacturer or wholesaler for a product aimed at

director level, then advertising in an industry

relevant B2B publication would result in reaching

your perfect target audience.

Gender: This is important to think about when

producing your visual material. For a men's clothing

shop, swirls or feminine colours wouldn't be ideal.

Although, going for the stereotypical and obvious

structure is not always best in making you stand

out, thinking about trends on what your audience

want to see is vital.

Location: Whether you operate on a local, national

or international scale, your target audience will be

different. Cultural differences aren't just based on

country but can even be down to the county.

Colloquial terms and phrases may be lost, so if this

is for a large area then make sure it appeals to all.

Budget: This is one of the most thought of aspects

to marketing. Prioritise where and how you market.

There is always an aspect of trial and error to see a

return on investment, but you need to use multiple

channels to keep a consistent flow of traffic. Also

placing a one-off advert will not be as effective as

booking a whole series, as regular appearances

builds up trust. You will also save money booking

your advertising over a longer period rather than

booking it for a one-off advert.

Whether it is running a newspaper advert or

producing a website, you need to have a 'call to

action' and somewhere to go to should the readers

wish to find out more. This could be a telephone

number or, if you want to provide 24/7 information,

your website.

Remember that running one advert in the local

paper may not inundate you with calls and having a

scatter gram approach to marketing does not build

up trust. Regular advertising means that your target

audience become familiar with your name and logo.

Consistency in the running of adverts shows your

clients that you are taking your business seriously,

even if this thought is subconscious. Brand

awareness is important in making people feel

secure and recognising a company brand is essential

in gaining customers confidence.

any businesses, both large and M small, are now engaged in Social

Media Marketing (SMM) as a means of

promoting their products and services to a

wider audience.

Realising the benefits of SMM as a

marketing tool, the NCCA also joined the

world of Social Media earlier this year.

Keith Robertson, Marketing Director, says

“SMM allows small businesses and non-profit

organisations, like the NCCA, to generate

exposure with very little - or no - cost

involved. Our goal in the next year is to

create an open line of communication with

existing contacts, build new relationships and

become known to an ever growing

audience”.

The NCCA welcome anyone within the

industry to join them in their sharing of

news, views and information.

We can be found on Facebook:

www.facebook.com/NCCAFloorCare and

Twitter: www.twitter.com/NCCA_floorcare_

Social Media Marketing

Small business lending Phil McCabe (FPB)

he Independent Commission on Banking (ICB) T has published its interim report on potential

reforms to the banking system.

The commission suggested that the UK banks'

retail operations should be kept separate from their

investment arms to guard against overexposure to

dangerous investments and yet more government

bailouts.

The ICB report also stated that the burden of

bailing out investment banks should not be placed

upon the tax payer, but that the bank's owners and

creditors should be responsible for investment

failures.

However, because the implementation costs of

the changes are likely to be paid for by hikes in bank

charges, some commentators have suggested they

could have a negative short-term impact, both on

consumers and small businesses.

The parlous state of lending in the UK can be seen

from last months Bank of England Credit Conditions

Survey, which shows that demand for credit from

small firms has fallen.

Some lenders admit they often lack detailed

knowledge of businesses submitting lending

applications, resulting in many being seen as high-

risk propositions, and the continued scarcity of

growth finance for SMEs. Others say demand is

down.

There is certainly no lack of need. Declining

application rates are much more about alienation

felt by many business owners when dealing with

the major banks.

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togr

aph

: Will

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War

by

The Forum of Private Business has confirmed that

many of its members are seeing applications for

loans being rejected as they are perceived as being

too small or as operating in sectors that are 'no go'

areas for many lenders.

Forum research towards the end of 2010 showed

that 30% of members surveyed had seen an

increase in their order books and turnover, with just

16% reporting a decrease. Yet inadequate bank

lending threatens to jeopardise economic recovery

plans. Compared to last year fewer expect growth

finance to be sourced from traditional lenders in

2011.

One of the major reasons many small businesses

are unable to access cost-effective finance from

traditional lending sources is a lack of competition

within the sector. Business owners are often left

mystified by rejection due to poor feedback on

decisions and the lack of a coherent appeals

process.

Perhaps this is about to change. The British

Bankers' Association (BBA) has launched its Better

Business Campaign, meaning the UK's major high

street banks are committing to making accessing

finance easier for small businesses.

The Forum is an inaugural member of the Doing

Business Together (DBT) initiative, which aims to get

businesses and banks communicating in the spirit of

transparency and information sharing. This

commitment is something the organisation has

been working hard to achieve.

With new lending guidelines, the

promise of increased transparency

from banks, and an independently-

monitored appeals process for

business owners disgruntled

that their applications have

been rejected, there finally

appears to be some light at

the end of the

tunnel.

However,

there are no

plans to

enshrine the code in law which essentially means it

is unenforceable. It is important that small business

owners do not let banks off the hook and actively

pursue the appeals process if they feel they have a

case.

It is also vital that SMEs ensure the financial

information they provide to lenders is of the highest

possible standard and completely up to date. To

that end, the Forum is providing its members with

Forum CreditPal, a free automated accounts

management tool.

Forum CreditPal allows users to provide and

present their financials in the way banks expect,

allowing small business owners to review internal

finance and automatically generate standardised

and validated monthly accounts, therefore

improving their chances of accessing finance.

Going forward, alternatives to traditional banks,

such as Funding Circle and Funding Store, must be

allowed to compete in the financial markets

dominated by high street lenders. This is why the

Chancellor, George Osborne, announced a series of

changes to the Enterprise Investment Scheme (EIS)

in the recent Budget.

The previous rules stated that companies with no

more than 50 employees and who met a £7 million

pre-money gross asset test could qualify for Venture

Capital Trust and EIS relief.

From next April this will now apply to businesses

with up to 250 employees and gross assets to £15

million. In addition, companies will

also be allowed to take up to

£10 million investment a

year. Income tax relief on

the EIS will also increase

from 20 per cent to 30

per cent in April 2011.

So there are reasons to

suggest the prospects of

small businesses accessing

finance at the right price

will improve. As ever, the

proof will be what happens

on the ground.

page 27

Stress in the workplace Emma Winney (Eversheds LLP)

tress related harm in the workplace is a

topical issue and is receiving greater focus S from the Health and Safety Executive (HSE).

The HSE want organisations in the cleaning sector to

talk to employees about their stress levels and to

investigate what is causing stress in an organisation.

In our experience, however, many employers are

concerned to tackle this issue head on.

The Health and Safety at Work etc Act 1974

(HSWA) provides that employers should ensure the

health, safety and welfare of their employees, so far

as is reasonably practicable. The Management of

Health and Safety at Work Regulations 1999 provide

that a suitable and sufficient risk assessment should

be carried out to establish whether existing control

measures are effective. Therefore, where there is

potential for stress related harm (i.e. any working

environment), a risk assessment should be

undertaken.

The HSE have produced guidance on the

completion of risk assessments on stress related

harm (see www.hse.gov.uk/stress) in the form of 'The

Management Standards'. Employers should identify

the risk factors in the workplace i.e. the cause of

stress. The Management Standards highlight the

main risk factors which include the demands placed

on an individual, the level of support that person

receives and the degree of control that person has in

the way they do their work.

Employers should then establish who could be

harmed by the stress and how. An analysis of existing

sick records is an obvious way to look at trends. In

addition, the HSE recommend that a survey be

carried out using their 'HSE Management Standards

Indicator Tool', or something similar, which will

help organisations to understand the extent of

the problem.

An evaluation of the risks should also be carried

out to establish what should be done to control

the risks of stress related harm. Questions should

be asked such as, 'are we doing enough for those

returning to work after a spell of stress related

absence' and also, 'do our managers know how

to recognise the symptoms of stress and what to

do if they see this?' Finally, employers should

monitor and review the written conclusions from

the risk assessment on a regular basis and ensure

that any new procedures introduced are working

effectively.

It will be interesting to see how enforcement

develops in this area of law. We have yet to see

any prosecutions for stress (mainly because it is

difficult to prove that stress was directly caused

by employment) but we have seen several

Improvement Notices issued to organisations

that do not have a clearly defined stress policy.

The obvious risk of prosecution is where an

employee suffers a breakdown as a result of

severe stress suffered at work (i.e. a breach

under section 2 of the HSWA, failure to ensure

the health, safety and welfare of employees).

Employers are advised to consider the effects of

workplace stress on their workforce and deal

with this appropriately to reduce the risk of a

prosecution by the HSE, and in turn reducing the

possibility of civil claims for compensation by

employees, the cost of which can be significant.

Quite aside from the criminal enforcement

element of the Stress Framework, many

employers understand that taking measures to

reduce stress makes good business sense, as

stress is one of the prime causes of absence from

work, irrespective of whether a claim is made or

not.

Our advice is to consider the above and apply it

in your business. For further information on this

issue and how it may affect your organisation,

contact Emma Winney on 0845 498 4675.

page 29

The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc. It is recommended that equipment serial

numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between the

buyer and seller.

Items for saleBUSINESS FOR SALE

Carpet and Upholstery cleaning services business for sale, established in 2001. Includes Renault Master van (2006) with

bespoke fittings for chemical storage. Premium interactive website with online survey/quotation facility which can be

viewed at www.spotlesscleaningservices.com The domain names www.spotlesscleaningproducts and also www.spotlessnetwork domain names included, and online shop facility. Steempro 2000 with all extras, Sebo Vacuum

cleaner, karcher hot water extraction stainbuster, orbis cyclical cleaner, chemicals, etc. Leather restoration kit. Regular

customer base. Reason for sale: Allergy to chemical products. Sale price £20,000 O.N.O.

Tel: 0141 941 2510. Email: [email protected]

BUSINESS FOR SALESmall, long-established, reputable NCCA Registered, working

carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a

complete package only. Mobile HWE and dry cleaning system. Domestic and commercial clients. Genuine interested parties

only please to call 07903 497298 and leave details.

VAN & TRUCKMOUNTBlue Line ThermalWave HP II - 50hp and Citroen Relay LWB

Van. True Twin Wand Operation Truck Mount Cleaning. Asking Price: £17,995 + VAT. Call 0118 931 0516 for more details. Or

Visit: www.truckmount.info

VAN & TRUCKMOUNTHydramaster Boxxer 318 with only 600 hours on the clock, in

excellent condition comes with all attachments and chemicals and Ford Transit 51 reg service history and 60,000 miles ply

lined and racking for chemical storage in excellent condition. £9000 + vat call 07970 835686 for more details.

BUSINESS FOR SALEURGENT SALE! Due to the owners moving away!

Carpet, upholstery and stone floor cleaning company - 50% OFF the valued price to the first person who offers the sale

price of only £75K. Fully Automated business system in place. Full training and consultation will be provided, if needed, for a limited time only. Contact Andrew Sacker on: 07711 454402

or email: [email protected]

MACHINERY FOR SALENumatic 17" Rotary Deck Machine with new 40ft cable, Driveboard. Shampoo Brush and 10 Bonnet Mops. All in perfect working order. Genuine reason for sale. £350.00 (complete package £800 when new). Please call Tony on

07951 413815 or 0118 3779149

NCCA Associate Members

+ Alltec Network:

+ Amtech UK:

+ Ashby's Cleaning Equipment:

+ Bio Productions Ltd (inc. Stapro):

+ Camberford Law (insurance brokers):

+ Chemdry UK:

+ Chemspec Europe Ltd:

+ Cleanerswarehouse Ltd:

+ Cleaning Support Ltd:

+ Cleaning Systems UK:

+ Cleansmart Ltd:

+ Cleantec Innovation Ltd:

+ Dri-Eaz:

+ Dry Fusion UK Ltd:

+ Forum of Private Business:

+ Hi-Tec Cleaning Group:

+ Host Von Schrader Ltd:

+ Homeserve at Home:

+ Hydro Dynamix:

+ LTT Leathercare:

+ McGregor Lloyd (insurance brokers):

+ Nilfisk Advance Ltd:

+ Nu Life Stone Care Ltd:

+ Prochem Europe Ltd:

+ Rainbow International:

+ Restoration Express:

+ ServiceMaster Ltd:

+ Sebo UK Ltd:

+ Stainshield Ltd:

+ Textile Cleaning Solutions:

+ The Big Clean:

+ Truvox International Ltd:

+ Vitec Global:

+ Woodbridge Comercial Ltd:

01763 208222 (C/M/F/T)

0845 130 4755 (C/M)

01322 227806 (C/M/E)

01444 244000 (C)

0208 315 5000 (I)

01482 872770 (C/M/Fr)

01274 597333 (C/M/T/D/F)

01772 434333 (T/C/R/M)

0844 8482371 (C/M/W)

01334 656787 (C/M/T/F)

0115 8240034 (T/C/R/M/K)

0870 733 7733 (T/C/W/M)

01908 611211 (C/M/T)

01772 433711 (C/M/T/W/Fr)

01565 634467

02866 341416 (C/E/F/M/T)

0151 347 1900 (M/C)

0870 320 3333

01622 664993 (Fr)

01423 881027 (T)

0121 706 0616 (I)

01284 763163 (M)

0161 480 7284 (M/C)

0208 974 1515 (C/F/M/T)

01623 422488 (M/C/Fr)

01252 726106 (M/C/T/A)

0116 275 9000 (M/C/Fr)

01494 465533 (M)

01372 841467 (C)

01934 521155 (M/C)

0208 3934778 (M,C,W,K)

02380 702200 (M)

02392 666053 (C)

01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds

NCCA Member Benefits

+ Amicus Legal Ltd (free legal helpline):

+ SiteWizard (website creation)

+ EMJ Management Ltd (workwear clothing and accessories):

+ Brian James (Marketing Consultant):

+ Thompson Local (Ask for Corporate Advertsing Department)

+ Yellow Pages (Ask for Corporate Advertising Department)

Adalante Merchant Services

01206 366500

08450 608860

02392 434650

08450 608860

01252 390385

0808 100 7890

+

01628 820500

NCCA ShopThe NCCA has a number of items to order by members. Below are some of the more popular items purchased. For a full list of merchandise please visit the website on: www.ncca.co.uk. Orders may be placed online, or you can contact the NCCA office on: 0116 271 9550.

+ PAS86 Code of Practice

+ Carpet Care Survey Forms (Pad of 100)

+ NCCA Lapel Pin Badge

+ Large NCCA Van Sticker (21x7 inches approx)

+ Small NCCA Van/Machine Sticker (12x3 inches approx)

+ Promotional Leaflet

+ NCCA Tie

All prices include VAT and Postage and packaging. A receipt invoice will be sent by the office. Please allow 21 days for delivery. Goods will not be sent until payment is received.

£40.00 each

£19.50 each or £50 for 3

£3.00 each

Pack of 2 for £17.63

£2.50 each

10p each (under 500), 8.5p each (500 and over)

£12.93 each

For the most excellent choice of fabric and carpet protectors

Chemspec were the first ever company in

the world to use protectors on fabrics, so

we know a thing or two about them.

All NCCA Members* who purchase carpet and

upholstery protector get a FREE how-to guide on

carpet and upholstery protectors. Tips on perfect

applications, coverages, dilution issues, chemistry

options, perfect preparation, sales, plus marketing

your protector business and much more.

ASK FOR YOUR FREE GUIDE WHEN PLACING YOUR

ORDER - Available from May 4th 2011 onwards

*NCCA Members only - quote membership number to qualify

Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com

May 2011

Documents

Transcript of May 2011