Max's Restaurant PilotCollege Town, USA

Team 1: Matthew Arnold, Clayton Brumbaugh, Tyler DiFrischia, Daniel Franco, Britt Hysen, Erin Parker, Dustin Sylvia

What's Important to us?

“At Max's, we will tirelessly strive to provide quality service by treating both our customers and employees of our restaurants with respect and dignity. We will recognize that we are stewards within the communities in which we operate, and will honor that stewardship through diversity, equality, honesty and generosity."

General Manager Skills Needed

Effective Leadership

HR Leadership Experience

Understanding of Company Values

Laws and Policy Knowledge

Prior Management Experience

Degree in Business is Preferred

Upbeat Attitude and Compassion for Employees

Community Involvement

• Focus on Student’s in community

• Internship Programs

• Discount’s and Coupons to Students

• Work closely with Community Organizations

• Small Business Administration

• The Daily Sun – Student Newspaper

• The Association of University Professors

• Students for Improvement

• Healing our Planet – Students for Sustainability

Diversity at Max's

• Diversity Statement: Max's restaurants celebrates workplace diversity in the communities it serves and is an Equal Opportunity Employer.  Max's restaurants seek individual contribution from its employees and welcomes the differences in that each employee brings to our tables. 

• Within the Community• Work with Local Leaders to fully understand the diversity of community we serve• Provide awareness of employment opportunities to the community through multiple

communication outlets • Within the Workplace

• Establish and communicate Max’s Core Value: Diversity is celebrated, not simply tolerated

• Establish HR policies that encourage and uphold diversity and Equal Opportunity Employment as well as have reoccurring meetings, communications, and training regarding Max’s HR policies on diversity

Employee Relations Internal

Minimum of 22 employees staffed (30 for optimal

performance)

119 hours of work labor (17hrsX7Days)

Minimum Hourly Payroll = 476 hours

Overlapping to handle rush hours

Holidays may require seasonal help

No overtime = Rested and happy employees

Transition employees for staffing (School starting/ending)

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HR Planning and Job Design

• Job Posting Language• Legalities

• Great Rewards

• Recruitment Mediums• In Restaurant

• Job Bulletin Board

• Free/Low Cost Web Service

• Networking

Employee Recruitment

Application:

• In person at Max's• Online: www.maxsrestaurants.com/careers

Assessments:

• Candidates must complete 3 short assessments either online or in person

Employee Selection and Orientation

• New Employee Training o Involves history of the company, look and feel of Max's, the

values, mission statement, etc.

• Evaluate the training process

• Complete a Training Guide o (Used for reference during initial training, continuous training,

etc.)o Perform a follow-up to the initial training to ensure training

goals were met

• Verify or Complete o OSHA, Sexual Harassment, Safety, EEO, Food Handling

process' certifications

Training and Development

• Steps for New Employeeso Know the history of company & mission statemento Evaluate & complete training guideo Understand workplace diversity and safetyo Know menu and how to sell the best items (no alcohol for

under 21)o Have new employees shadow experienced employeeso Put new employees through a test-runo Host pre-shift meetings to ensure everyone is

comfortableo Maintain upbeat and encouraging language

• Implement a reward program for selective selling

o Incentivize selling techniques

Performance Management and Appraisal

Supervisor Objectives• Supervisor must assign employee tasks• Count the money at the end of each shift and prepare for the next• Employees will evaluate supervisor with a survey• Survey will be submitted to regional manager• Feedback, meeting, resolution

Managers• Responsible for all schedules• Inspection of restaurant to maintain code standards• Analyze financial performance and cut expenses• Obtain feedback from customers

Prep Cooks• Validate food prep meets health standards• Bi weekly inspection of kitchen• Must recite the menu and recipes

Direct Financial Compensation

• Livable hourly wages

• Schedule Flexibility

• Subsidized Medical Plan Premiums

o Full and Part-Time eligibility

• Company Matching Retirement plan

o Full and Part-time eligibility

Direct Financial Compensation

Managers salaries ranges $28,000 to $35,000 based on experience

Hourly supervisors ranges $11-$14 hourly based on market and experience

Hourly dishwashers reasonably above minimum

Order takers. Tips or no tips? Above minimum

Indirect Financial Compensation

Health care After 2 years hourly employees become eligible for Full Medical

Flexible spending account for health care

Paid vacation and PTO

2 Weeks paid vacation per year

Can carry over to next year if they don’t use it

Can only use 2 weeks maximum at a time

10 Days of PTO

Free meal per shift

Retirement plan

After 2 years with Max's we will match 401K $.50 on $1 up to the maximum 6% of gross pay

Labor Union

In order to head off unionization of our workforce we will:

Have competitive pay and compensation for health insurance benefits (Max's will pay majority of the premium costs)

Provide fair and consistent policies and practices that address common employee concerns (targeting reasons employees would unionize)

Ensure a friendly and safe working environment where no safety hazards are present and worker’s compensation is available upon injury on the job site

Encourage open door management policies for employees to instill trust and gain recognition

Be open to employee referrals. We want to maintain a fun and positive environment where employees can actively get there friends and colleagues in to the workplace

Hosting employee events to show gratitude for their hard work, while building team appreciation and boosting morale

Hosting community events to allow family, friends, neighbors, and patrons to join in a community celebration that recognizes the business they bring to our restaurant

A non-discriminatory work environment where diversity is celebrated, employees have access to management, and a fair and effective grievance process is instilled

Conclusion

Max’s restaurant is about creating a quality environment for our employees to provide a quality service to our customers in our community. By taking a holistic approach to how we interact with our community, from attracting new hires to how we train employees to serve and give back, we feel that Max’s is not just a restaurant establishment, but a steward within that community. To accomplish this Max’s has concentrated on the following:

Max’s Core Values

Embracing Diversity

Strong HR Policies and Programs

Excellent Employee Training and Development

Highly Competitive Wages and Benefits for Employees

Involvement Within Our Local Community