MGM 4137Corporate Social Policy

Contents

| Overview| Mission & Vision| Stakeholders Engagement| Key Social Responsibilities| Awards & Recognition| Recommendation| Appendix

Overview

1994

2009

Established in

Listed in

8.2billion

RevenueRM

4.2billion

EBITDARM

1.1billion

CAPEXRM

Mobile Subscription

12.9million

Mobile Internet Users

8.8million1.7billion

PATRM

>3000

Employees

Management Team

“The Maxis Way. Our internal guides and processes to develop highly capable people and engage people who are positive, passionate and collaborative, is central of our quest to achieve our vision”

RAJA TAN SRI DATO’ SRI ARSHAD BIN RAJA TUN UDA

CHAIRMAN / INDEPENDENT NON-EXECUTIVE DIRECTOR

Management Team

Mission & VisionVision

Admired for excellence…

ValuesPositive | Passionate |

Collaborative CSR MissionTo develop and enrich our

community customers and

partners, making working and

learning fun, while advocating

environmentally friendly practices

Stakeholders Engagement

Maxis

Government &

Regulators

Shareholders, Investors & Analysts

Suppliers & Distributors

Local Communities

& NGOsEmployees

Customers

Media

Stakeholders Engagement

Stakeholders Key Engagement Areas How We Engage

Government and

Regulators

• Connectivity and access to technology in rural

and

underserved areas

• Development of the telco industry and market

• Spectrum management

• Regular reports and progress updates

• Formal and informal meetings

• Participation in government

• Regular joint site visits

Shareholders,

Investors and

Analysts

• Profits and dividends

• Responsible business

• Corporate Governance

• Annual report and quarterly financial

announcements

• Annual/Extraordinary General Meeting

• Dedicated Investor Relations page

• Analyst and investor briefings

Suppliers and

Distributors

• Proactive partnerships • Partner events, trainings and briefings

• Site visits

Local

Communities and

NGOs

• Education and awareness

• Community support

• CR initiatives

• Briefings/meetings with residents’ associations

Stakeholders Engagement

Stakeholders Key Engagement Areas How We Engage

Employees • Workplace inclusivity

• Training and development

• Health and safety

• Benefits and rights

• Annual employee engagement survey

• Consultative groups and focus groups

• CEO email to employees

• Intranet

• Regular employee briefings

• Engagement initiatives

• Employee volunteerism

Customers • Quality and coverage

• Security protection

• Education and awareness

• Innovative offerings

• Maxis Centres and Exclusive Partner Outlets

• Customer satisfaction surveys

• Focus group discussions

• Customer service channels

Media • All of the above • Media visits

• Media events and interviews

• Online media centre

Key Social Responsibilities

• Best network

• Delivering an

unmatched customer

experience

• Making the different to

the community

• Good practices in

procurement

• Culture change and

new way of working

• Training and

development

• Ensuring health and

safety

• Benefits and rights

• Advocating

environmentally

friendly practices

Key Social Responsibilities

Best Network

• Best Network Initiatives

• Maxis New Network Test Drive

• Network Deployment

Key Social Responsibilities

Delivering An Unmatched Customer Experience• Worry-Free Internet Access

• Supporting SME

• Improving Customer Experiences

Journeys

• Maxis Midnight Express

• Responding to Queries and Resolving

Complains

• Investing in Service Capabilities

• Customer Service Challenges

• Engaging with Stakeholders for Customer

Insights

Key Social Responsibilities

Making A Different to The Community

• Maxis Cyberkids Programme

• Maxis Cyberkids Camps

• Maxis Cyberkids with

Employees Children

• Providing Access to

Undeserved Communities

• Maxis’ Home Adoption

Programme

• Ad Hoc Donation

• Relief Aid for Flood Victims

• Maxis Scholarship for

Excellence Awards (MSEA)

Key Social Responsibilities

Good Practices in Procurement

• Advocating Good Practices Among

Vendors

• Fulfilling Ethical Requirement

Key Social Responsibilities

Culture Change and New Way of Working

• Living The Maxis Way

• New Way of Working

• Managing Organisational

Change

• Employee Engagement

Benefits and Right • Ethics, Anti-Corruption and Bribery

Key Social Responsibilities

Training and Development

• Maxis Management Associate Programme

(MMAP)

• Maxis Internship Programme

• Partnership and Market Engagement

Ensuring Health and Safety

• Occupational Safety and Health Manual and

Procedures

• Osh Contractor Safety Management Procedure

• Contractor Safety and Health Construction

Manual

Key Social Responsibilities

Resource Efficiency Carbon ManagementWaste Management

Awards

Recommendation

Environment awareness

Sports Activities

Collaboration

with NGOs

• Aids• MAKNA

New Focus Group

• Disable person

Health Awareness

• Work-Life balance• Annual Medical

Checkup

• Sports Day

• Futsal & Bowling

• Tree Planting• Orphanage

• Marathon

Thank you

• Hafizullah Mohd Amin (EX02906)

• Michelle Li Yoke (EX02885)

• Mohd Osman Mohd Hassan (EX02894)

Appendix

Maxis Cyberkids Programme Bridging The Digital Divide

Pusat Internet 1Malaysia (PI1M) and

Kampung Tanpa Wayar (KTW)

Appendix

Giving Back To The Community Disaster Relief

Appendix