Maximo User™s Guide Addendum · Maximo User™s Guide Addendum IBM Maximo for Service Providers....

SC23-8802-00

Release 6.1

Maximo User�s Guide Addendum

IBM Maximo for Service Providers

This edition applies to Release 6.1 of IBM Maximo for Service Providers and to all subsequent releases and modifications until otherwise indicated in new editions.

Third-Party Technology: Certain Maximo products contain technology provided under license from third parties, as noted in the following table:

Open Source: Maximo contains computer software obtained from the public domain, known as "Open Source" ownership of which is attributed as follows: Portions © 2002, Steve Souza ([email protected]). Portions © 2000-2004, Jason Hunter & Brett McLaughlin. Portions © 2004-2005, The Apache Software Foundation (http://www.apache.org/).

© Copyright International Business Machines Corporation 2007. All rights reserved.

US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

IBM Product Third-Party Information

All Products Portions © 1996-2003 Visual Mining, Inc. Visual Mining� NetCharts Server provided by Visual Mining, Inc.

IBM Maximo Portions © 1995-2004 Actuate Corporation.

Portions © 2005 BEA Systems, Inc. BEA WebLogic Server® provided by BEA Systems, Inc.

Portions © 1996-2005, i-net software GmbH. J-Integra for COM® v2.4. © 2004 Intrinsyc Software International, Inc.

Sentry Spelling-Checker Engine © 2000 Wintertree Software, Inc.

Maximo Discovery MSDE Copyright © Microsoft® Corporation.

Portions © 1998-2005 Centennial Software Limited.

IBM Maximo Asset Navigator Portions © 1993-2002 Snowbound� Software Corporation. RasterMaster� Raster imaging technology provided by Snowbound Software Corporation.

IBM Maximo Mobile Portions © 2005 DataMirror, Inc.

Portions © 2000-2005 Zaval Creative Engineering Group.

IBM Maximo Mobile SE Portions © 1996-2005 Syclo, LLC.

NoteBefore using this information and the product it supports, read the information in �Notices� on page Notices-1.

Contents

About This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiIntended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiRelated Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiIBM Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Chapter 1: Administration Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Organizations (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Organizations (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Work Order Options > Edit Rules Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Service Options Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Billing Options Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Classifications (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Classifications (SP) Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Chapter 2: Assets Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1Locations (SP) Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Location Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Locations (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Chapter 3: Configuration Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1Escalations (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1Escalations (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Chapter 4: Resources Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1People (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1People (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Chapter 5: Service Desk Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1Activities (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1Activity Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Plans Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Actuals Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Activities (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Apply Response Plan Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3Apply Customer Agreement Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3Select/Deselect Price Schedule Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3View Costs and Prices Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3View Billing Status History Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Changes (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Change Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Plans Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

© Copyright IBM Corp. 2007 iii

Actuals Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Changes (SP) Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5Incidents (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6Incident Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6Activities Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Incidents (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6Problems (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8Problem Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8Activities Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Problems (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8Releases (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Release Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Plans Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Actuals Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Releases (SP) Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10Service Requests (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Service Request Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Service Requests (SP) Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Chapter 6: Service Management Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Service Level Agreements (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Service Level Agreement Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Conditions Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Locations Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Assets Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Service Level Agreements (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Service Address (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3Service Address (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Duplicate Address Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3Delete Address Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Response Plans (SP) Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Response Plan Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Conditions Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Locations Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Assets Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Response Actions Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Response Plans (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5Change Status Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5Associate Customer Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5Duplicate Response Plan Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5Delete Response Plan Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Chapter 7: Work Orders Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1Service Requests (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1Work Order Tracking (SP) Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

iv IBM Maximo for Service Providers: Maximo User�s Guide Addendum

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2Work Order Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2Plans Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2Actuals Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Work Order Tracking (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3Apply Customer Agreement Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3View/Update Price Quote Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3Select/Deselect Price Schedule Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Chapter 8: Service Provider (SP) Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1Customer Agreements (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2Customer Agreement Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2Price Schedules Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2Terms and Conditions Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3Contacts Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Customer Agreements (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3Change Status Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3View Status History Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4Revise Agreement Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4View Revision History Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4Duplicate Agreement Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Customers (SP) Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Customer Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Contacts Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Price Schedules Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Associated Customers Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Customers (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Change Status Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6View History Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Create Communication Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Edit/Delete Customer Log Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Associate SLAs Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Associate Response Plans Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Copy to Business Address Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Duplicate Customer Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7Delete Customer Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

Bill Review (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Bill Review Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8Terns and Conditions Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Bill Review (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8Change Status Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8Advance all WAPPR Lines to APPR Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9View Costs Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Customer Billing (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10Customer Billing (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Change Status Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10Advance all WAPPR Lines to APPR Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10View Bill Batch Status History Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11Line Status Summary Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11

Sales Orders (SP) Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Contents v

Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12Sales Order Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12Service Address Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Sales Orders (SP) Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Change Status Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Select Owner Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Take Ownership Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Apply Response Plan Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Apply Customer Agreement Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Select/Deselect Price Schedule Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13View Billing Status History Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13View Sales Order History Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14Edit Sales Order History Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14Duplicate Sales Order Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14Delete Sales Order Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14

Chapter 9: Service Provider Database Tables and Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notices-1

vi IBM Maximo for Service Providers: Maximo User�s Guide Addendum

About This Publication

This section explains how this guide can help you to use IBM® Maximo® for Service Providers (Service Provider). It also provides information about other IBM Corporation resources available to you, such as additional documentation and support.

Intended Audience

This addendum to the IBM Maximo User�s Guide is for people who use Maximo Service Provider. This solution extends certain existing Maximo applications and also provides new Maximo applications designed specifically for Service Providers customers.

Related Information

You can find more information regarding Maximo Service Provider in the following document:

! IBM Maximo for Service Providers Installation Guide

The IBM Maximo for Service Providers Installation Guide is a separate document delivered in Adobe® Systems� Portable Document Format (PDF) with the product software. The guide should be used in conjunction with the standard Maximo documentation set.

For more information about Maximo, refer to the following documentation:

Document Description

IBM Maximo Finance Manager�s Guide

Describes how IBM Maximo completes financial transactions and how to set up general ledger accounts.

IBM Maximo Installation Guide Describes how to install and configure the following software:

! Application server! IBM Maximo! Actuate®

IBM Maximo Multisite Administrator�s Guide

Describes how to configure IBM Maximo for a Multisite implementation.

© Copyright IBM Corp. 2007 vii

IBM Support

IBM Support

IBM Software Support provides assistance with product defects.

Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. For information about the types of maintenance contracts available, see "Enhanced Support," in the Software Support Handbook at techsupport.services.ibm.com/guides/services.html.

Complete the following steps to contact IBM Software Support with a problem:

1 Define the problem, gather background information, and determine the severity of the problem. For help, see the "Contacting IBM," in the Software Support Handbook at techsupport.services.ibm.com/guides/beforecontacting.html.

2 Gather diagnostic information.

IBM Maximo Online Help Provides step-by-step procedures for Maximo applications.

IBM Maximo Reconciliation Implementation Guide

Describes how to use the IBM Maximo Reconciliation module to reconcile the two types of information that IBM Maximo maintains about information technology (IT) assets: IT asset data and deployed asset data.

IBM Maximo Report Administration and Development Guide

Describes how to use Actuate to design and administer IBM Maximo reports.

IBM Maximo System Administrator�s Guide

Describes database configuration, security, and other administrative level applications and tasks.

IBM Maximo User�s Guide Provides an overview of the Maximo end user applications. It also describes how the IBM Maximo applications interact with each other.

IBM Maximo Workflow Implementation Guide

Provides information about how to use IBM Maximo to plan, design, build, test, implement, and manage Workflow processes.

IBM Maximo Enterprise Adapter (MEA) System Administrator's Guide

Describes how to configure and use the IBM MEA.

Document Description

viii IBM Maximo for Service Providers: Maximo User�s Guide Addendum

http://support.mro.com

IBM Support

3 Submit your problem to IBM Software Support in one of the following ways:

a Online: Click Submit and track problems on the IBM Software Support site at www.ibm.com/software/support/probsub.html.

b By telephone: For the telephone number to call in your country, go to the Contacts page of the IBM Software Support Handbook at techsupport.services.ibm.com/guides/contacts.html.

If you submit a problem that is a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail.

Whenever possible, IBM Software Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the Software Support Web site daily, so that other users who experience the same problem can benefit from the same resolution.

About This Publication ix

IBM Support

x IBM Maximo for Service Providers: Maximo User�s Guide Addendum

The Administration module has two cloned applications. This chapter provides an overview of the new actions and fields in the cloned applications.

For more information on any application, refer to the application help. You also can refer to the IBM Maximo User�s Guide for more information on any standard Maximo application.

The Administration module contains the following cloned applications:

Organizations (SP) Application

You use the Organizations (SP) application to set up the organizations and sites to use with Maximo. You must define at least one organization and one site.

Within the Organizations (SP) application you set defaults for a wide variety of options relating to Maximo applications or groups of applications, such as work orders, inventory, purchasing, PMs, assets, and so forth.

Organizations (SP) Actions

The Organizations (SP) application has the following new and enhanced industry-specific actions:

! Work Order Options > Edit Rules ! Service Options (new)! Billing Options (new)

For details about these actions, refer to the Organizations (SP) help.

Administration Module 1Application Service Provider Function

Organizations (SP) Specify whether you require formatted street addresses; the status at which a record can be added to a bill batch; the work order status at which you can edit fees and charges.

Classifications (SP) Specify whether a classification applies to sales orders.

© Copyright IBM Corp. 2007 1-1

Work Order Options > Edit Rules Action

You use the Work Order Options > Edit Rules action to specify the work order properties that you can edit at various statuses. Specify edit rules for the following properties:

! GL account! Asset! Location! Work plan labor! Work plan materials! Work plan services! Work plan tools! Data on the Safety tab! Fees and charges

Work Order Options > Edit Rules

Service Options Action

You use the Service Options action to specify how to enter street address information for a service address. Specify whether street address information is entered in a fixed, structured format, or as text in fields.

If you require street address information to be entered in a structured format, users enter street address information in the Add/Modify Street Address dialog box, which they access from the Service Address tab in various applications.

Organizations (SP) Application

1-2 IBM Maximo for Service Providers: Maximo User�s Guide Addendum

ns (SP) Application

Service Options

Billing Options Action

You use the Billing Options action to specify the status at which completed work can be added to a bill batch.

You set billing options for the following types of records:

! Service requests ! Incidents! Problems! Work orders (including activities, changes, and releases)! Sales orders

Billing Options

Organizatio

Administration Module 1-3

Classifications (SP) Application

Classifications (SP) Application

You use the Classifications (SP) application to create classifications and build classification hierarchies. Classifications provide you with a means to logically categorized information, and can be used on location, asset, item, work order, ticket, sales order, and solution records. You can classify and then search for things that have been classified.

Classification also is a condition that Maximo uses when searching for matches between customer agreements, service level agreements and response plans, and the records to which they might be applied.

You can associate a classification with a customer. When you make this association, only the associated customer can see this classification.

Tabs

The Classifications (SP) application has the following enhanced tab:

! Classifications

The Classifications tab has the following industry-specific fields:

! Sales Order?! Customer

For information about fields, place the cursor in the field and press Alt + F1.

Classifications (SP) Actions

The Classifications (SP) application has the following industry-specific action:

! Associate a classification with a customer

Associate a Classification with a Customer Action

When you associate a classification with a customer, the classification is available only to records for that customer.

NOTE Unlike most actions, you do not select this action from the Select Action menu. You perform it by clicking the Detail Menu icon next to the Customer field on the Classification tab.

For details about this action, refer to the Classifications (SP) help.


The Assets module has one cloned application. This chapter provides an overview of the new and enhanced tabs and the new action in the cloned application.


The Assets module contains the following industry-specific application:

Locations (SP) Application

You use the Locations (SP) application to create and maintain locations for assets and locations where you provide services to customers. You can organize these locations into logical hierarchical or network systems.

You use systems of locations and specifying the location for assets on asset records to gather and track valuable information about the history of assets. You can obtain information on asset performance at specific sites.

You also can associate locations with a service address. A service desk typically uses a service address to identify one or more locations where it provides services or performs work. You can organize locations associated with service addresses into a hierarchical address system.

You can associate locations with one or more of your service customers. A system process can match data on the combination of location and customer to apply a response plan, service level agreement, or agreement price schedule to work for that location.

Assets Module 2Application Service Provider Function

Locations (SP) Specify the responsible customer for a location and the charge account and cost center of that customer.


Locations (SP) Application

Tabs

The Locations (SP) application has the following new or enhanced tabs:

! Location ! Service Address (new)


Location Tab

The Location tab has the following industry-specific fields:

! Customer Charge Account! Customer Cost Center

Service Address Tab

You use the Service Address tab to create or view a service address for the location. The service address for a location typically is different from the bill-to and ship-to address for a location.

Locations (SP) Actions

The Locations (SP) application has the following industry-specific action:

! Associate Customers

Associate Customers Action You use the Associate Customers action to associate one or more customers with a location. You designate one customer as the responsible customer for a location.

For details about this action, refer to the Locations (SP) help.


The Configuration module has one cloned application. This chapter provides an overview of the enhanced tab and new action in the cloned application.


The Configuration module contains the following industry-specific application:

Escalations (SP) Application

You use the Escalations (SP) application to automatically monitor critical processes across your enterprise. The primary goal of escalation management is to ensure that critical tasks are completed on time, such as those defined for service level agreements. You can also use escalations for events such as notifying you before contracts expire, changing the status of a record, or changing the owner of a record.

Tabs

The Escalations (SP) application has the following enhanced tab:

! Escalation

The Escalation tab has the following industry-specific field:

! Source Application


Configuration Module 3

Application Service Provider Function

Escalations (SP) Identify the application that generated an escalation.


Escalations (SP) Application

Escalations (SP) Actions

The Escalations (SP) application has the following industry-specific action:

! Edit External Escalation

Edit External Escalation Action

If you have the proper security authorization, you can use the Edit External Escalation action to edit external escalations. Escalations that are created from an application other than the Escalations (SP) application are external escalations.

For details about this action, refer to the Escalations (SP) help.


The Resources module has one cloned application. This chapter provides an overview of the enhanced tab in the cloned application.


The Resources module contains the following industry-specific application:

People (SP) Application

You use the People (SP) application to create, modify, view, and delete records of people. This application stores personal and official information on individuals such as Maximo users, labor, asset owners, supervisors, and individuals who receive workflow notifications via email. They can be your employees or employees of customers or vendors with whom you do business.

Tabs

The People (SP) application has the following enhanced tab:

! Person

The Person tab has the following industry-specific fields:

! Cust/Vendor! Cust/Vend Type


People (SP) Actions

The People (SP) application has no industry-specific actions.

Resources Module 4Application Service Provider Function

People (SP) Specify customer or vendor identifier and type.


People (SP) Application


The Service Desk module has six cloned applications. This chapter provides an overview of new and enhanced tabs and new actions in the cloned applications.


The Service Desk module contains the following industry-specific applications:

Activities (SP) Application

You use the Activities (SP) application to plan, review, and manage activities. When you create an activity in Maximo, you initiate the work process and create a historical record of work being performed. Activities are created in the Incidents and Problems (SP) applications. An activity is a type of work order.

Tabs

The Activities (SP) application has the following new or enhanced tabs:

! Activity! Plans! Actuals! Service Address (new)


Service Desk Module 5


Activities (SP)

Changes (SP)

Incidents (SP)

Problems (SP)

Releases (SP)

Service Requests (SP)

Specify customer charge account and cost center; fees and charges; and service address.

Apply customer agreement, price schedules, and response plan.

View and update price quotes; view costs and prices.


Activity Tab

The Activity tab has the following industry-specific fields:

! Customer ! Response Plan! Customer Charge Account! Customer Cost Center

Plans Tab

The Plans tab has the following industry-specific subtab:

! Fees and Charges

The Plans tab has the following industry-specific field on each of its subtabs:

! Line Price

Actuals Tab

The Actuals tab has the following industry-specific subtab:

! Fees and Charges

The Actuals tab has the following industry-specific field on each of its subtabs:

! Line Price

Service Address Tab

You use the Service Address tab to view or add service address information and to view information about the associated customer, customer agreement, price schedule, and billing status.

Activities (SP) Actions

The Activities (SP) application has the following industry-specific actions:

! Apply Response Plan! Apply Customer Agreement! Select/Deselect Price Schedule! View Costs and Prices! View Billing Status History

For details about these actions, refer to the Activities (SP) help.

NOTE These actions are also available in the following applications:

! Changes (SP)! Incidents (SP)! Problems (SP)! Releases (SP)! Service Requests (SP)

Activities (SP) Application


es (SP) Application

To understand how each action applies to other applications, substitute the word activity in the following descriptions with change, incident, and so on.

Apply Response Plan Action

You use the Apply Response Plan action to apply a response plan to an activity. When you apply a response plan, you ensure predictable and repeatable responses to similar activities.

Apply Customer Agreement Action

You use the Apply Customer Agreement action to apply a customer agreement to an activity. When you apply a customer agreement, you also apply the price schedule that matches certain criteria on the activity.

Select/Deselect Price Schedule Action

You use the Select/Deselect Price Schedule action to select a price schedule or deselect a price schedule on a ticket, work order, or sales order. You associate only one price schedule with a record, so you might deselect a price schedule so that you can select a more appropriate one.

View Costs and Prices Action

You use the View Costs and Prices action to view transaction costs and prices, and fees and charges, for a ticket, its activities, and its child activities.

View Billing Status History Action

You use the View Billing Status action to view billing status history for a ticket, work order, or sales order. The dialog box displays billing status history for all billing lines that reference this ticket, work order, or sales order.

Activiti

Service Desk Module 5-3

Changes (SP) Application

You use the Changes (SP) application to plan, review, and report actuals for implementing changes or deploying new, standard configurations to existing assets.

Tabs

The Changes (SP) application has the following new or enhanced tabs:

! Change! Plans! Actuals! Service Address (new)


Change Tab

The Change tab has the following industry-specific fields:

! Customer ! Response Plan! Customer Charge Account! Customer Cost Center

Plans Tab


! Fees and Charges


! Line Price

Actuals Tab


! Fees and Charges


! Line Price

Service Address Tab


Changes (SP) Application


es (SP) Application

Changes (SP) Actions

The Changes (SP) application has the following industry-specific actions:

! Apply Response Plan! Apply Customer Agreement! Select/Deselect Price Schedule! View Costs and Prices! View Billing Status History! View/Update Price Quote

For information about the first five actions, see �Activities (SP) Actions,� on page 5-2.

View/Update Price Quote Action

You use the View/Update Price Quote action to add, view or update a price quote. You can add or update a price quote on a change if the associated price schedule allows price quotes and the change is not included in a bill batch. You cannot add a price quote to a task work order.

For details about this action, refer to the Changes (SP) help.

Chang


Incidents (SP) Application

You use the Incidents (SP) application to create, view, delete, and resolve incident records for customers and other users. You create an incident record to capture information about an event that deviates from standard service or an event that might disrupt the quality of that service.

Tabs

The Incidents (SP) application has the following new or enhanced tabs:

! Incident! Activities! Service Address (new)


Incident Tab

The Incident tab has the following industry-specific fields:

! Customer! Customer Charge Acct! Customer Cost Center! Response Plan

Activities Tab

The Activities tab has the following industry-specific fields:

! Customer Charge Acct! Customer Cost Center! Line Price

Service Address Tab


Incidents (SP) Actions

The Incidents (SP) application has the following industry-specific actions:

! Apply Response Plan! Apply Customer Agreement! Select/Deselect Price Schedule! View Costs and Prices! View Billing Status History! Add/Modify Fees and Charges


Incidents (SP) Application


ts (SP) Application

Add/Modify Fees and Charges Action

You use the Add/Modify Fees and Charges action to add or modify fees and charges on a ticket. The dialog box also displays fees and charges added with any applied price schedule.

For details about this action, refer to the Incidents (SP) help.

Inciden


Problems (SP) Application

Problems (SP) Application

You use the Problems (SP) application to create and modify problem records. You create a problem record to capture an unknown, underlying cause of one or more incidents.

Tabs

The Problems (SP) application has the following new or enhanced tabs:

! Problem! Activities! Service Address (new)


Problem Tab

The Problem tab has the following industry-specific fields:

! Customer! Customer Charge Account! Customer Cost Center! Response Plan

Activities Tab

The Activities tab has the following industry-specific field:

! Line Price

Service Address Tab


Problems (SP) Actions

The Problems (SP) application has the following industry-specific actions:



For information about the Add/Modify Fees and Charges action, see �Add/Modify Fees and Charges Action,� on page 5-7.


Releases (SP) Application


You use the Releases (SP) application to plan, review, and prepare for large batches of changes to assets. You use releases to manage the release of authorized versions or configurations of assets into a production environment; for large or critical hardware roll-outs, for major software roll-outs, and for bundling related sets of changes.

Tabs

The Releases (SP) application has the following new or enhanced tabs:

! Release! Plans! Actuals! Service Address (new)


Release Tab

The Release tab has the following industry-specific fields:

! Customer Charge Account! Customer Cost Center! Customer ! Response Plan

Plans Tab


! Fees and Charges


! Line Price

Actuals Tab


! Fees and Charges


! Line Price

Service Address Tab




Releases (SP) Actions

The Releases (SP) application has the following industry-specific actions:

! Apply Response Plan! Apply Customer Agreement! Select/Deselect Price Schedule! View Costs and Prices! View Billing Status History! View/Update Price Quote


For information about the View/Update Price Quote action, see �View/Update Price Quote Action,� on page 5-5.


Service Requests (SP) Application


You use the Service Requests (SP) application to create, view, delete, and resolve service requests from customers or other users. A service desk agent, customer, or other user can create a service request.

Tabs

The Service Requests (SP) application has the following new or enhanced tabs:

! Service Request! Service Address (new)


Service Request Tab

The Service Request tab has the following industry-specific fields:

! Customer ! Customer Charge Account! Customer Cost Center! Response Plan! Line Price

Service Address Tab


Service Requests (SP) Actions

The Service Requests (SP) application has the following industry-specific actions:



For information about the Add/Modify Fees and Charges action, see �Add/Modify Fees and Charges Action,� on page 5-7.


The Service Management module has two new applications and one cloned application. This chapter provides an overview of new tabs and fields in the cloned applications.


The Service Management module contains the following industry-specific applications:

Service Level Agreements (SP) Application

You use the Service Level Agreements (SP) application to create and manage service level agreements (SLAs). A service level agreement is a written agreement between a service provider and a customer that documents the agreed-upon levels of service.

Tabs

The Service Level Agreements (SP) application has the following new and enhanced tabs:

! Service Level Agreement! Conditions (new)! Locations (new)! Assets (new)


Service Management Module 6


Service Level Agreements (SP) Create and manage service level agreements (SLAs).

Service Address (SP) Create, view, modify, and delete service addresses for customers.

Response Plans (SP) Create, view, modify, and delete response plans.


Service Level Agreement Tab

The Service Level Agreement tab has the following new fields:

! Calendar Organization! Ticket Site! Ticket Organization

Conditions Tab

You use the Conditions tab to specify conditions under which Maximo applies an SLA to a ticket or work order.

Locations Tab

You use the Locations tab to associate or view organizations, sites, locations, and locations to which the service level agreement applies.

Assets Tab

You use the Assets tab to associate or view assets to which the service level agreement applies.

Service Level Agreements (SP) Actions

The Service Level Agreements (SP) application has the following action:

! Associate Customer

Associate Customer Action You use the Associate Customer action to associate customers with a service level agreement.

For details about this action, refer to the Service Level Agreements (SP) help.

Service Level Agreements (SP) Application


ss (SP) Application

Service Address (SP) Application

You use the Service Address (SP) application to create, view, modify, and delete service addresses for customers. A service address can represent one or more physical locations for a customer. It contains detailed location information that helps you to assign the correct resources when you provide service or support to a location.

Tabs

The Service Address (SP) application has the following tabs:

! List! Addresses

The List tab is found throughout Maximo applications. For more information about this tab, refer to the IBM Maximo User�s Guide and the help.


Addresses Tab You use the Addresses tab to add, view, modify, or delete service addresses. A service address typically identifies an area where services are provided or where assets are located.

Service Address (SP) Actions

The Service Address (SP) application has the following actions:

! Duplicate Address! Delete Address

For details about these actions, refer to the Service Address (SP) help.

Duplicate Address Action

You use the Duplicate Address action to duplicate a service address.

Delete Address Action

You use the Delete Address action to delete a service address.

Service Addre

Service Management Module 6-3

Response Plans (SP) Application

You use the Response Plans (SP) application to create, view, modify, and delete response plans. A response plan that is applied to a ticket, work order, or sales order ensures predictable and repeatable responses to similar work requests.

Tabs

The Response Plans (SP) application has the following tabs:

! List! Response Plan! Conditions! Locations! Assets! Response Actions



Response Plan Tab

You use the Response Plan tab to create, view, modify, or delete a response plan. When you create a response plan, you define the class of ticket or work order, or the sales order to which it applies.

Conditions Tab

You use the Conditions tab to specify conditions under which Maximo applies a response plan to a ticket, work order, or sales order. For Maximo to apply the response plan, conditions defined on the response plan must match conditions defined on a ticket, work order, or sales order.

Locations Tab

You use the Locations tab to add organizations, sites, locations, and locations within specified location hierarchies to a response plan. The response plan is applicable to records such as tickets, work orders, or sales orders that reference one of the organizations, sites, locations, or location hierarchies on the response plan.

Assets Tab

You use the Assets tab to add assets and asset types to a response plan. The assets can be within a specified asset hierarchy. When you add assets and asset types to a response plan, it makes the response plan applicable only to tickets, work orders, or sales orders with the same asset criteria.



ns (SP) Application

Response Actions Tab

You use the Response Actions tab to specify the actions to take and the notifications to make when the response plan is applied to a ticket, work order, or sales order. You can select existing actions or action groups, or create new ones in the Actions application.

Response Plans (SP) Actions

The Response Plans (SP) application has the following actions:

! Change Status! Associate Customer! Duplicate Response Plan! Delete Response Plan

For details about these actions, refer to the Response Plans (SP) help.

Change Status Action

You use the Change Status action to change the status of a response plan. You might need security authorization to perform this action.

Associate Customer Action

You use the Associate Customer action to associate customers with a response plan. Associate customers with a response plan if you want the response plan to apply only to tickets, work orders, or sales orders for these customers. You also use this action to view or remove customers associated with the response plan.

Duplicate Response Plan Action

You use the Duplicate Response Plan action to duplicate a draft or inactive response plan. You might need security authorization to perform this action.

Delete Response Plan Action

You use the Delete Response Plan action to delete a response plan. You might need security authorization to delete a response plan.

Response Pla

Service Management Module 6-5

The Work Orders module has two cloned applications. This chapter provides an overview of new and enhanced tabs and new actions in the cloned application.


The Work Orders module contains the following industry-specific applications:


For information about the Service Requests (SP) application, see "Service Requests (SP) Application," on page 5-11.

Work Order Tracking (SP) Application

You use the Work Order Tracking (SP) application to plan, review, and approve work orders for assets and locations. When you create a work order, you initiate the maintenance process and create a record of performed work.

Work Orders Module 7


Service Requests (SP) Create, view, delete, and resolve service requests from customers or other users.

Work Order Tracking (SP) Specify customer charge account and cost center; fees and charges; and service address.

Apply customer agreement, price schedules, and response plan.

View and update price quotes; view costs and prices.



Tabs

The Work Order Tracking (SP) application has the following new or enhanced tabs:

! Work Order! Plans! Actuals! Service Address (new)


Work Order Tab

The Work Order tab has the following industry-specific fields:

! Charge Account! Cost Center! Customer ! Response Plan

Plans Tab


! Fees and Charges


! Line Price

Actuals Tab


! Fees and Charges


! Line Price

Service Address Tab




Work Order Tracking (SP) Actions

The Work Order Tracking (SP) application has the following industry-specific actions:

! Apply Response Plan! Apply Customer Agreement! View/Update Price Quote! Select/Deselect Price Schedule! View Costs and Prices! View Billing Status History

For details about these actions, refer to the Work Order Tracking (SP) help.


You use the Apply Customer Agreement action to apply a customer agreement to a work order. When you apply a customer agreement, you also apply the price schedule that matches certain criteria on the work order.

View/Update Price Quote Action

You use the View/Update Price Quote action to add, view or update a price quote. You can add or update a price quote on a work order if the associated price schedule allows price quotes and the work order is not included in a bill batch.


You you the Select/Deselect Price Schedule action to select a price schedule or deselect a price schedule on a ticket, work order, or sales order. You associate only one price schedule with a record, so you might deselect a price schedule so that you can select a more appropriate one.

Work Orders Module 7-3

The Service Provider (SP) module has five new applications. This chapter provides an overview of the tabs and actions in the applications.


The Preventive Maintenance module contains the following industry-specific application:

Customer Agreements (SP) Application

You use the Customer Agreements (SP) application to create and maintain customer agreements between you and your customers. Customer agreements contain the following information:

! Services you agree to provide ! Assets, asset types, or locations for which you agree to provide services! Price schedules! Billing terms and billing periods! Performance incentives and penalties

Service Provider (SP) Module 8


Customer Agreements (SP) Create and maintain customer agreements.

Customers (SP) Create and maintain customer records.

Bill Review (SP) Review bills in a bill batch and resolve questions before the final bill is issued.

Customer Billing (SP) Create, modify, and view bill batches for your customers.

Sales Orders (SP) Bill for services that are not directly related to cost.


Tabs

The Customer Agreements (SP) application has the following tabs:

! List! Customer Agreement! Price Schedules! Terms and Conditions! Contacts ! Log



Customer Agreement Tab

You use the Customer Agreement tab to create a customer agreement.

Price Schedules Tab

The Price Schedules tab has the following subtabs:

! Price Schedule ! Conditions ! Locations ! Assets! Pricing Rules

Price Schedule Subtab You use the Price Schedule subtab to create or view billing rules for a price schedule.

Conditions Subtab You use the Conditions subtab to add conditions to a price schedule. You specify structured, header-level conditions and free-form conditions.

Locations Subtab You use the Locations subtab to add sites, locations, and locations within specified location hierarchies to a price schedule. The price schedule is applicable to tickets, work orders, or sales orders that reference one of the sites, locations, or location hierarchies on the price schedule.

Assets Subtab You use the Assets subtab to add assets and asset types to a price schedule. The assets can be within a specified asset hierarchy. When you add assets and asset types to a price schedule makes the price schedule applicable only to tickets, work orders, or sales orders with the same asset criteria.

Pricing Rules Subtab You use the Pricing Rules subtab to specify pricing rules for a customer agreement price schedule. The pricing Rules subtab has five subtabs, as shown in the following table.

Subtab Pricing rules that you can specify

IT Asset ! Asset management! Asset usage! Asset performance



ts (SP) Application

Terms and Conditions Tab

You use the Terms and Conditions tab to add existing terms and conditions to a customer agreement from the library of terms and agreements.

Contacts Tab

You use the Contacts tab to view contact information for a customer on a customer agreement. You add and maintain contact information in the Customers (SP) application.

Log Tab

You use the Log tab to add, view, and modify log entries involving this customer agreement. You can use the log to record communications, reminders, or other data relating to the agreement.

Customer Agreements (SP) Actions

The Customer Agreements (SP) application has the following actions:

! Change Status! View Status History! Revise Agreement! View Revision History! Duplicate Agreement

For details about these actions, refer to the Customer Agreements (SP) help.


You use the Change Status action to change the status of a customer agreement. Changing the status of an agreement changes the status of all price schedules on the agreement. You might need security authorization to change a status.

Labor ! No charge! Default markup percentage! Specific markup percentage ! Specific rates

Materials ! No charge! Default markup percentage! Markup percentage by commodity group or

commodity

Services ! No charge! Default markup percentage! Markup percentage by service group or service

Tools ! No charge! Default markup percentage! Markup percentage by commodity group or

commodity

Subtab Pricing rules that you can specify

Customer Agreemen

Service Provider (SP) Module 8-3

View Status History Action

You use the View Status History action to view the status history for a customer agreement. You might need security authorization to perform this action.

Revise Agreement Action

You use the Revise Agreement action to create a revision of a customer agreement. You can revise an approved or expired agreement. You also can change pricing rules by creating a revision and updating the pricing rules in the price schedule of the revision.

View Revision History Action

You use the View Revision History action to view revision history for a customer agreement. You might need security authorization to perform this action.

Duplicate Agreement Action

You use the Duplicate Agreement action to duplicate a customer agreement. You might need security authorization to perform this action.



rs (SP) Application

Customers (SP) Application

You use the Customers (SP) application to create, view, modify, and delete customer records.

Customer records contain the following information about your customers:

! Business and billing addresses! Billing details! Internal charge account and cost center! Internal contacts and vendor contacts! Associations with customer agreements and price schedules! Associations with service level agreements (SLAs) and response plans! Associations with parent or child customers

Tabs

The Customers (SP) application has the following tabs:

! List! Customer! Contacts! Log! Price Schedules! Associated Customers



Customer Tab

You use the Customer tab to add, modify, and view customer records.

Contacts Tab

You use the Contacts tab to add, view, modify, or delete contact people.

Log Tab

You use the Log tab to add, view, and modify log entries involving this customer. You can use the log to record communications, reminders, or other data relating to the customer.

Price Schedules Tab

You use the Price Schedules tab to view agreements and price schedules associated with this customer.

Associated Customers Tab

You use the Associated Customers tab to view associated customers for the customer record. An associated customer typically is a child, or division or subsidiary, of the parent customer. Customers also create associated

Custome


customers when they have multiple billing addresses and want to create a record for each billing address.

Customers (SP) Actions

The Customers (SP) application has the following actions:

! Change Status! View History! Create Communication! Edit/Deselect Customer Log! Associate SLAs! Associate Response Plans! Copy to Business Address! Duplicate Customer! Delete Customer

For details about these actions, refer to the Customers (SP) help.


You use the Change Status action to change the status of a customer record. You might need security authorization to change a status.

View History Action

You use the View History action to view the status history for a customer. You might need security authorization to perform this action.

Create Communication Action

You use the Create Communication action to send messages about a record via e-mail.

Edit/Delete Customer Log Action

A customer log documents information about communications with or notes about a customer. You use the Edit/Delete Customer Log action to modify or delete a log entry for a customer. You might need security authorization to perform this action.

Associate SLAs Action

You use the Associate SLAs action to associate an SLA (service level agreement) with a customer.

Associate Response Plans Action

You use the Associate Response Plans action to associate one or more response plans with a customer.

Copy to Business Address Action

You use the Copy to Business Address action to copy an address to the business address for this customer. You can copy either the business address

Customers (SP) Application


rs (SP) Application

of the parent or the billing address of this customer. After copying address elements, you can modify them.

Duplicate Customer Action

You use the Duplicate Customer action to duplicate a customer. You might need security authorization to duplicate a customer.

Delete Customer Action

You use the Delete Customer action to delete a customer record. You might need security authorization to delete a customer.

Custome


Bill Review (SP) Application

You use the Bill Review (SP) application to review bills in a bill batch and resolve questions before the final bill is issued.

After reviewing price details for a batch line, you approve or dispute the line prices by changing the status of the line. After you review all lines, change the status of the review bill to Reviewed. Approved lines on reviewed bills become part of the next bill statement. Disputed lines are sent to the service provider for further review. All unbilled transactions are carried forward for potential inclusion in the next bill batch.

Tabs

The Bill review (SP) application has the following tabs:

! List! Bill Review! Terms and Conditions



Bill Review Tab

You use the Bill review tab to review and approve bill batches. You typically change a status from WAPPR (waiting for approval) status to APPR (approved). You also can change the status to DISPUTE (disputed).

Terns and Conditions Tab

You use the Terms and Conditions tab to view terms and conditions from associated customer agreements.

Bill Review (SP) Actions

The Bill review (SP) application has the following actions:

! Change Status! Advance all WAPPR Lines to APPR! View Costs

For details about these actions, refer to the Bill Review (SP) help.


You use the Change Status action to change the status of the review bill batch from PREBILL to REVIEWED.

Bill Review (SP) Application


w (SP) Application

Advance all WAPPR Lines to APPR Action

After reviewing the lines in the bill batch, you can use the Advance all WAPPR Lines to APPR action to change all WAPPR (waiting for approval) lines to APPR (approved).

View Costs Action

You use the View Costs action to view costs for the transactions if you have security authorization to do so and if the customer agreement enables display of this information.

Bill Revie


Customer Billing (SP) Application

You use the Customer Billing (SP) application to create, modify, or view bill batches for your customers. For each billing period, create a bill batch for completed work for the customer and agreement. A bill batch includes all revisions of a customer agreement. The agreement price schedules, and their revisions, are applied to the completed work. Price quotes for work orders are considered when Maximo creates the bill batch.

Tabs

The Customer Billing (SP) application has the following tab:


! List! Billing Batch



Billing Batch Tab You use the Billing Batch tab to review the batch lines and change the status of any line as needed.

Customer Billing (SP) Actions

The Customer Billing (SP) application has the following actions:

! Change Status! Advance all WAPPR Lines to APPR! View Bill Batch Status History! Line Status Summary

For details about these actions, refer to the Customer Billing (SP) help.


You use the Change Status action to change the status of individual bill lines for a bill batch.

Advance all WAPPR Lines to APPR Action

You use the Advance all WAPPR Lines to APPR action to change the status of bill batch lines that have a status of WAPPR (waiting for approval) lines to APPROVED (approved by customer).

Customer Billing (SP) Application


g (SP) Application

View Bill Batch Status History Action

You use the View Bill Batch Status History action to view the status history of a bill batch.

To see billing status for a record, use the View the Billing Status History action on that record. The work order, ticket, or sales order that was billed displays bill status.

Line Status Summary Action

You use the Line Status Summary action to view the status of a line in a bill batch. Typically, you use the action to determine how many lines in the bill batch require review and action before you can change the status of the bill batch.

Customer Billin


Sales Orders (SP) Application


You use the Sales Orders (SP) application to bill for services that are not directly related to cost. For example, you bill monthly management fees, trip charges, and several types of IT asset management fees with sales orders. You can bill for IT asset management by count, performance, and usage. If you contract for annual incentive payments, use sales orders to bill any incentive amounts.

You associate a customer with the sales order, then apply a customer agreement and price schedule to the sales order. The customer agreement specifies agreed-to services, terms and conditions. The price schedule can apply fixed fees and the pricing rules for services you provide or procure. You can specify additional fees and charges on the sales order. If you create a sales order to bill for IT asset maintenance, you specify certain information about the assets, apply the agreement and price schedule, and let Maximo calculate billing prices.

Tabs

The Sales Orders (SP) application has the following tabs:

! List! Sales Order! Service Address



Sales Order Tab

You use the Sales Order tab to:

! Create, view, or modify sales orders! Insert fees and charges.! View fees applied with an applied price schedule! View prices for each line on the sales order

Service Address Tab

You use the Service Address tab to:

! View or add service address information

! View information about the associated customer, customer agreement, price schedule, and billing status



Sales Orders (SP) Actions

The Sales Orders (SP) application has the following actions:

! Change Status! Select Owner! Take Ownership! Apply Response Plan! Apply Customer Agreement! Select/Deselect Price Schedule! View Billing Status History! View Sales Order History! Edit Sales Order History! Duplicate Sales Order! Delete Sales Order

For details about these actions, refer to the Sales Orders (SP) help.


You use the Change Status action to change the status of a sales order. You might need security authorization to change a status.

Select Owner Action

You use the Select Owner action to assign administrative responsibility for a sales order.

Take Ownership Action

You use the Take Ownership action to take administrative responsibility for a sales order.

Apply Response Plan Action

You use the Apply Response Plan action to apply a response plan to an activity. When you apply a response plan, you ensure predictable and repeatable responses to similar sales orders.


You use the Apply Customer Agreement action to apply a customer agreement to a sales order. When you apply a customer agreement, you also apply the price schedule that matches certain criteria on the sales order.


You use the Select/Deselect Price Schedule action to select a price schedule or deselect a price schedule on a ticket, work order, or sales order. You associate only one price schedule with a record, so you might deselect a price schedule so that you can select a more appropriate one.

View Billing Status History Action

You use the View Billing Status action to view billing status history for a ticket, work order, or sales order. The dialog box displays billing status history for all billing lines that reference this ticket, work order, or sales order.



View Sales Order History Action

You use the View Sales Order History action to view the status and ownership history of a sales order.

Edit Sales Order History Action

After a sales order is closed, Maximo archives the sales order and it becomes a history record. You use the Edit Sales Order History action to modify an archived sales order.

Duplicate Sales Order Action

You use the Duplicate Sales Order action to duplicate a sales order.

Delete Sales Order Action

You use the Delete Sales Order action to delete a sales order. You cannot delete a sales order that has been extracted to a bill batch.


This chapter lists new industry-specific database tables and their columns. It also lists new columns added to existing Maximo database tables.

CLASSSTRUCTURE Table

ESCALATION Table

INCIDENT Table

Service Provider Database Tables and Columns 9

Column Persistent? Required? Maxtype Length

PLUSPCUSTOMER 1 0 UPPER 12

PLUSPUSEWITHSO 1 1 YORN 1


PLUSPONDEMAND 1 1 YORN 1

PLUSPSOURCEAPP 1 1 UPPER 10


PLUSPACTFEEPRICE 1 0 AMOUNT 10

PLUSPACTLABPRICE 1 0 AMOUNT 10

PLUSPADDRESSLINE2 1 0 ALN 36


PLUSPADDRISCHANGED 1 1 YORN 1

PLUSPAGREEMENT 1 0 UPPER 12

PLUSPBBLINEDATE 1 0 DATETIME 10

PLUSPBBLINENUM 1 0 INTEGER 12

PLUSPBBLINESTATUS 1 0 UPPER 12

PLUSPBBSTATUS 1 0 UPPER 12

PLUSPBILLBATCH 1 0 UPPER 12


PLUSPCITY 1 0 UPPER 36

PLUSPCOSTCENTER 1 0 UPPER 16

PLUSPCOUNTRY 1 0 UPPER 3

PLUSPCOUNTY 1 0 ALN 36

PLUSPCUSTCHACCT 1 0 UPPER 20


PLUSPCUSTPONUM 1 0 ALN 25

PLUSPDIRECNP 0 0 ALN 50

PLUSPDIRECNP_LONGDESCRIPTION 0 0 LONGALN 32000

PLUSPDIRECTIONS 1 0 ALN 50

PLUSPDIRECTIONS_LONGDESCRIPTION 0 0 LONGALN 32000

PLUSPFEEBILLPR 1 0 AMOUNT 10

PLUSPGEOCODE 1 0 ALN 11

PLUSPGRTOTALBILLPR 0 0 AMOUNT 10

PLUSPLABBILLPR 1 0 AMOUNT 10

PLUSPLATITUDE 1 0 DECIMAL 7

PLUSPLONGITUDE 1 0 DECIMAL 8

PLUSPMAXPRICE 1 0 AMOUNT 10

PLUSPPOREQ 1 1 YORN 1

PLUSPPOSTALCODE 1 0 ALN 12

PLUSPPRICESCHED 1 0 UPPER 10

PLUSPPSFILTER 0 0 UPPER 10

PLUSPQUOTEDPRICE 1 0 AMOUNT 10

PLUSPQUOTETYPE 1 0 UPPER 8

PLUSPREFPOINT 1 0 ALN 50

PLUSPREGIONDISTR 1 0 ALN 36

PLUSPRESPONSEPLAN 1 0 UPPER 10

PLUSPREVNUM 1 0 INTEGER 12

PLUSPSTADDRDIRPRFX 1 0 UPPER 2

PLUSPSTADDRDIRSFX 1 0 UPPER 2

PLUSPSTADDRNUMBER 1 0 ALN 9

PLUSPSTADDRSTREET 1 0 ALN 25

PLUSPSTADDRSTTYPE 1 0 ALN 8



LABTRANS Table

PLUSPSTADDRUNITNUM 1 0 ALN 6

PLUSPSTATEPROVINCE 1 0 UPPER 3

PLUSPSTREETADDRESS 1 0 ALN 56

PLUSPTIMEZONE 1 0 ALN 28

PLUSPTOTALBILLPR 0 0 AMOUNT 10




PLUSPBILLPRICE 1 0 AMOUNT 10

PLUSPCURRBILLPR 1 0 AMOUNT 10

PLUSPCURRLINEPR 1 0 AMOUNT 10

PLUSPCUSTCURCODE 1 0 UPPER 8

PLUSPCUSTCURDATE 1 0 DATE 4

PLUSPCUSTEXRATE 1 0 DECIMAL 14




PLUSPLINEPRICE 1 0 AMOUNT 10

PLUSPPRICEADJ 1 1 YORN 1


PLUSPREVGLACCT 1 0 GL 23


PLUSPSALESTAX 1 0 AMOUNT 10

PLUSPTAX1AMT 1 0 AMOUNT 10

PLUSPTAX1JURIS 1 0 ALN 11







Service Provider Database Tables and Columns 9-3

LOCATIONS Table

LOCSYSTEM Table

MATUSETRANS Table







PLUSPADDFROMLOC 0 0 UPPER 12




PLUSPADDRESSSYSTEM 1 1 YORN 1
















MAXVARINPUT Table

PERSON Table


















PLUSPBILLSTATINC 0 0 UPPER 10

PLUSPBILLSTATPROB 0 0 UPPER 10

PLUSPBILLSTATSO 0 0 UPPER 8

PLUSPBILLSTATSR 0 0 UPPER 10

PLUSPBILLSTATWO 0 0 UPPER 16

PLUSPSTREETADDRDET 0 1 ALN 254


PLUSPCUSTOMER 1 0 ALN 12

PLUSPCUSTVENDOR 1 0 UPPER 12

PLUSPCUSTVNDNAME 0 0 ALN 50

PLUSPCUSTVNDTYPE 1 1 UPPER 8


PLUSPAGMTSTATUS Table

PLUSPAGREEMENT Table


AGREEMENT 1 0 UPPER 12

MEMO 1 0 ALN 100

ORGID 1 0 UPPER 8

PLUSPAGMTSTATUSID 1 1 INTEGER 12

REVISIONNUM 1 0 INTEGER 12

STATUS 1 1 UPPER 12

STATUSDATE 1 0 DATETIME 10



AGREEMENTMAXIMUM 1 0 AMOUNT 10

AGREEMENTTYPE 1 0 ALN 25

BILLCYCLE 1 0 ALN 12

BILLENDDAY 1 0 INTEGER 12

CHANGEDBY 1 0 UPPER 30

CHANGEDDATE 1 0 DATETIME 10

CUSTOMER 1 0 UPPER 12

CUSTOMERPOREF 1 0 ALN 25

DESCRIPTION 1 0 ALN 100

DESCRIPTION_LONGDESCRIPTION 0 0 LONGALN 32000

ENDBILLCYCLE 1 1 YORN 1

ENDDATE 1 0 DATE 4

HASLD 1 1 YORN 1

HISTORYFLAG 1 1 YORN 1

LANGCODE 1 0 UPPER 4

LASTBILLDATE 1 0 DATE 4

ORGID 1 1 UPPER 8

PAYMENTTERMS 1 0 ALN 25

PLUSPAGREEMENTID 1 1 INTEGER 12


PLUSPAGREESTATUS Table

PLUSPAGREETERMS Table

PRETAXTOTAL 1 0 AMOUNT 10

RENEWALDATE 1 0 DATE 4

REVISIONCOMMENTS 1 0 ALN 50

REVISIONCOMMENTS_LONGDESCRIPTION 0 0 LONGALN 32000


REVPRETAXTOTAL 1 0 AMOUNT 10

SHOWCOST 1 1 YORN 1

STARTDATE 1 0 DATE 4

STATUS 1 1 UPPER 12


TOTALBASEBILLED 1 0 AMOUNT 10

TOTALBILLED 1 0 AMOUNT 10

TOTALTAX 1 0 AMOUNT 10

VENDTERMALLOWED 1 1 YORN 1



AGREEMENT 0 0 ALN 12

AGREESTATUS 0 0 UPPER 15

ASOFDATE 0 0 DATE 4



MEMO 0 0 ALN 200

PLUSPAGREEMENTID 0 1 INTEGER 12

STATUS 0 1 ALN 12



AGREEMENTID 1 0 INTEGER 12



PLUSPAPPLASSET Table

PLUSPAPPLCOND Table


HASLD 1 1 YORN 1


ORGID 1 0 UPPER 8

PLUSPAGREETERMSID 1 1 INTEGER 12


SENDTOCUSTOMER 1 1 YORN 1

SEQNUM 1 1 INTEGER 12

TERMID 1 0 UPPER 25



ASSETNUM 1 0 UPPER 12

ASSETTYPE 1 0 UPPER 15



HASLD 1 1 YORN 1

INCLUDECHILDREN 1 1 YORN 1

ORGID 1 0 UPPER 8

OWNERID 1 1 UPPER 18

OWNERTABLE 1 1 UPPER 18

PLUSPAPPLASSETID 1 1 INTEGER 12

SITEID 1 0 UPPER 8


DESCRIPTIVENAME 1 1 ALN 24

EVALUATION 1 1 ALN 14

GROUPANDOR 1 0 ALN 10

GROUPNUM 1 1 INTEGER 12

HASLD 1 1 YORN 1


PLUSPAPPLFLD Table

PLUSPAPPLLOC Table

INGROUPANDOR 1 0 ALN 10

LINENUM 1 1 INTEGER 12



PLUSPAPPLCONDID 1 1 INTEGER 12

SUBGROUPNUM 1 1 YORN 1

VALUE 1 0 ALN 25



CHILD_1 1 0 UPPER 50



DESCRIPTIVENAME 1 1 ALN 24

HASLD 1 1 YORN 1

OBJECT 1 0 UPPER 18

PARENT_1 1 0 UPPER 18



PLUSPAPPLFLDID 1 1 INTEGER 12

RELATIONSHIP_1 1 0 UPPER 50



TARGETCOLUMN_1 1 0 UPPER 50







PLUSPAPPLSERV Table

PLUSPBATCHSTATUS Table

HASLD 1 1 YORN 1

INCLUDECHILDREN 1 1 YORN 1

LOCATION 1 0 UPPER 12

ORGID 1 1 UPPER 8



PLUSPAPPLLOCID 1 1 INTEGER 12

SITEID 1 0 UPPER 8

SYSTEMID 1 0 UPPER 8



COMMODITY 1 0 UPPER 8

COMMODITYGROUP 1 1 UPPER 8



HASLD 1 1 YORN 1



PLUSPAPPLSERVID 1 1 INTEGER 12


ASOFDATE 0 0 DATETIME 10

BILLBATCHNUM 0 0 UPPER 12

CURSTATUS 0 0 UPPER 12



MEMO 0 0 ALN 200

ORGID 0 1 UPPER 8

PLUSPBILLBATCHID 0 1 INTEGER 12


PLUSPBATCHSTHIST Table

PLUSPBILLBATCH Table

STATUS 0 1 UPPER 16




CHANGEBY 1 1 UPPER 30

CHANGEDATE 1 1 DATETIME 10

MEMO 1 0 ALN 200

ORGID 1 1 UPPER 8

PLUSPBATCHSTHISTID 1 1 INTEGER 12

STATUS 1 1 UPPER 12



BATCHTOTAL 1 1 AMOUNT 10


BILLDATE 1 0 DATE 4

BILLENDDATE 1 0 DATE 4

BILLTOADDRESSLINE2 1 0 ALN 36


BILLTOCITY 1 0 UPPER 36

BILLTOCOUNTRY 1 0 UPPER 3

BILLTOCOUNTY 1 0 ALN 36

BILLTOPOSTALCODE 1 0 ALN 12

BILLTOREGION 1 0 ALN 36

BILLTOSTATEPROV 1 0 UPPER 3

BILLTOSTREETADDR 1 0 ALN 56





PLUSPBILLLINE Table



HASLD 1 1 YORN 1



ORGID 1 1 UPPER 8




REQREVIEWDATE 1 0 DATE 4

REVIEWEDBY 1 0 UPPER 30

REVIEWEDDATE 1 0 DATETIME 10


STATUS 1 1 UPPER 12





AGREEDPRICE 1 1 AMOUNT 10


BILLEDPRICE 1 1 AMOUNT 10



CLASS 0 0 UPPER 16

CUSTCHANGEDBY 1 0 UPPER 30

CUSTCHANGEDDATE 1 0 DATETIME 10

CUSTCHARGEACCT 1 0 UPPER 20

CUSTCOSTCENTER 1 0 UPPER 16

CUSTREMARKS 1 0 ALN 50

DATECOMPLETED 0 0 DATETIME 10



PLUSPBILLPRICE Table


HASLD 1 1 YORN 1



ORDER 0 0 UPPER 10

ORGID 1 1 UPPER 8

PLUSPBILLLINEID 1 1 INTEGER 12

PRICESCHED 1 1 UPPER 10

QUOTEDPRICE 1 0 AMOUNT 10

QUOTETYPE 1 0 UPPER 8

REFWO 1 0 UPPER 10

REMARKS 1 0 ALN 50

REMARKS_LONGDESCRIPTION 0 0 LONGALN 32000

REVNUM 1 1 INTEGER 12

SALESORDERNUM 1 0 UPPER 10

SITEID 1 0 UPPER 8

STATUS 1 1 UPPER 12


TICKETCLASS 1 0 UPPER 16

TICKETID 1 0 UPPER 10

TOTALCOST 1 1 AMOUNT 10

TOTALTRANSTAX 1 0 AMOUNT 10

WOCLASS 1 0 UPPER 16



BILLPRICE 0 0 AMOUNT 10

LINECOST 0 0 AMOUNT 10

TRANSACTION 0 0 ALN 20


PLUSPCUSTCONTACT Table

PLUSPCUSTLOC Table

PLUSPCUSTOMER Table



PERSONID 1 1 UPPER 30

PLUSPCUSTCONTACTID 1 1 INTEGER 12

TYPE 1 1 ALN 8




ORGID 1 1 UPPER 8

PLUSPCUSTLOCID 1 1 INTEGER 12

RESPONSIBLE 1 1 YORN 1

SITEID 1 1 UPPER 8

TYPE 1 0 UPPER 8


ADDRESSLINE2 1 0 ALN 50




BILLTOCITY 1 0 ALN 36






BILLTOSTREETADD 1 0 ALN 50

CAGE 1 0 ALN 5




CITY 1 0 ALN 36

COMPANYFAX 1 0 ALN 20

COMPANYPHONE 1 0 ALN 20

COPYBILLINGADDRESS 0 1 YORN 1

COPYPARENTSBUSADDR 0 1 YORN 1

COUNTRY 1 0 UPPER 3

COUNTY 1 0 ALN 36

CREDITRATING 1 0 ALN 10

CURRENCYCODE 1 0 UPPER 8


CUSTOMERSINCE 1 0 DATE 4

DUNS 1 0 ALN 9

ELECTRONICBILL 1 1 YORN 1

HASLD 1 1 YORN 1

INSURANCEENDDATE 1 0 DATE 4

INSURANCEREF 1 0 ALN 24

KNOWNTOCUSTAS 1 0 ALN 12


LANGUAGECODE 1 0 UPPER 4


NAICS 1 0 ALN 6

NAME 1 0 ALN 50

NAME_LONGDESCRIPTION 0 0 LONGALN 32000

NCAGE 1 0 ALN 5

PARENT 1 0 UPPER 12

PLUSPCUSTOMERID 1 1 INTEGER 12

POSTALCODE 1 0 ALN 12

REGION 1 0 ALN 36

STATEPROV 1 0 UPPER 3

STATUS 1 1 UPPER 8




PLUSPCUSTOMERLOG Table

PLUSPCUSTRP

STOCKSYMBOL 1 0 UPPER 10

STREETADDRESS 1 0 ALN 50

TAXEXEMPTCODE 1 0 ALN 1

TAXEXEMPTNUM 1 0 ALN 16

TAXPAYERID 1 0 ALN 14

TYPE 1 0 UPPER 8

URL 1 0 ALN 50


CONTACT 1 0 UPPER 30

CREATEBY 1 1 UPPER 30

CREATEDATE 1 1 DATETIME 10




HASLD 1 1 YORN 1


MODIFYBY 1 1 UPPER 30

MODIFYDATE 1 1 DATETIME 10

PLUSPCUSTOMERLOGID 1 1 INTEGER 12

RECORDKEY 1 1 UPPER 12

RECORDTYPE 1 1 ALN 18

TYPE 1 1 ALN 8




PLUSPCUSTRPID 1 1 INTEGER 12

RESPONSEPLAN 1 1 UPPER 10


PLUSPCUSTSLA Table

PLUSPCUSTSTATUS Table

PLUSPCUSTSTATUSV Table

PLUSPGBTRANS Table



PLUSPCUSTSLAID 1 1 INTEGER 12

SLANUM 1 1 UPPER 10






MEMO 1 0 ALN 50

PLUSPCUSTSTATUSID 1 1 INTEGER 12

STATUS 1 1 UPPER 8






MEMO 0 0 ALN 50

STATUS 0 1 UPPER 8


ADDEDBYPRSCHED 1 1 YORN 1


BILLPRICE 1 0 AMOUNT 10


CALCULATION 1 1 UPPER 12

CLASSCOUNT 1 0 DECIMAL 12

CLASSCOUNTTOT 1 0 DECIMAL 12

CLASSSTRUCTUREID 1 0 UPPER 20

CURRBILLPR 1 0 AMOUNT 10

CURRLINEPR 1 0 AMOUNT 10

CUSTCURCODE 1 0 UPPER 8

CUSTCURDATE 1 0 DATE 4

CUSTEXRATE 1 0 DECIMAL 14


CUSTPONUM 1 0 ALN 25



ENTEREDASTASK 1 1 YORN 1

EXTERNALREFID 1 0 ALN 10

FINANCIALPERIOD 1 0 ALN 6

FINCNTRLID 1 0 UPPER 8

GEOCODE 1 0 ALN 11

HASLD 1 1 YORN 1

HIERARCHYPATH 0 0 ALN 254

KPIMEASUREMENT 1 0 DECIMAL 10

KPINAME 1 0 UPPER 15


LINEPRICE 1 0 AMOUNT 10

METERNAME 1 0 UPPER 10

METERREADING 1 0 DECIMAL 15

METERREADINGTOT 1 0 DECIMAL 15

ORGID 1 0 UPPER 8

ORIGQUOTEBY 1 0 UPPER 30

ORIGQUOTEDATE 1 0 DATETIME 10

ORIGQUOTEDPRICE 1 0 AMOUNT 10

ORIGQUOTETYPE 1 0 UPPER 8

OWNERSYSID 1 0 ALN 10



PARENTGBTRANSID 1 0 INTEGER 12

PLUSPGBTRANSID 1 1 INTEGER 12

PRICEADJ 1 1 YORN 1




REVENUEGLACCT 1 0 GL 23



SALESTAX 1 0 AMOUNT 10

SENDERSYSID 1 0 ALN 50

SITEID 1 0 UPPER 8

SOURCESYSID 1 0 ALN 10

TASKID 0 0 INTEGER 12

TAX1AMT 1 0 AMOUNT 10

TAX1JURIS 1 0 ALN 11













TRANSDATE 1 0 DATETIME 10

TYPE 1 1 UPPER 10

UPDATEDATE 1 0 DATETIME 10

UPDATEDBY 1 0 UPPER 30

WONUM 1 0 UPPER 10



PLUSPLINESTATUS Table

PLUSPLINESTHIST Table

PLUSPLINESUMMARY Table




CURSTATUS 0 0 UPPER 12




MEMO 0 0 ALN 200

ORGID 0 1 UPPER 8

STATUS 0 1 UPPER 16


BATCHSTATUS 1 1 UPPER 12





MEMO 1 0 ALN 200

ORGID 1 1 UPPER 8

PLUSPLINESTHISTID 1 1 INTEGER 12

STATUS 1 1 UPPER 12


ITEMCOUNT 0 0 INTEGER 12

LINESTATUS 0 0 UPPER 12

TOTALBILLPRICE 0 0 AMOUNT 10


PLUSPPREBILLB Table



BATCHTOTAL 1 1 AMOUNT 10


BILLDATE 1 0 DATE 4

BILLENDDATE 1 0 DATE 4



BILLTOCITY 1 0 UPPER 36






BILLTOSTREETADDR 1 0 ALN 56






HASLD 1 1 YORN 1



ORGID 1 1 UPPER 8




REQREVIEWDATE 1 0 DATE 4

REVIEWEDBY 1 0 UPPER 30

REVIEWEDDATE 1 0 DATETIME 10


STATUS 1 1 UPPER 12


PLUSPPREBILLO Table





AGREEDPRICE 1 1 AMOUNT 10


BILLEDPRICE 1 1 AMOUNT 10



CLASS 0 0 UPPER 16

CUSTCHANGEDBY 1 0 UPPER 30

CUSTCHANGEDDATE 1 0 DATETIME 10

CUSTCHARGEACCT 1 0 UPPER 20

CUSTCOSTCENTER 1 0 UPPER 16

CUSTREMARKS 1 0 ALN 50

DATECOMPLETED 0 0 DATETIME 10



HASLD 1 1 YORN 1



ORDER 0 0 UPPER 10

ORGID 1 1 UPPER 8

PLUSPBILLLINEID 1 1 INTEGER 12




REFWO 1 0 UPPER 10

REMARKS 1 0 ALN 50

REMARKS_LONGDESCRIPTION 0 0 LONGALN 32000



PLUSPPRICES Table


SITEID 1 0 UPPER 8

STATUS 1 1 UPPER 12




TOTALCOST 1 1 AMOUNT 10

TOTALTRANSTAX 1 0 AMOUNT 10

WOCLASS 1 0 UPPER 16




ALLOWPRICEQUOTE 1 1 YORN 1


FIXEDAMOUNT 1 0 AMOUNT 10


MUEXTERNALLABOR 1 1 DECIMAL 5

MUINTERNALLABOR 1 1 DECIMAL 5

MUMATERIALS 1 1 DECIMAL 5

MUMATERIALSNS 1 1 DECIMAL 5

MUSERVICES 1 1 DECIMAL 5

MUTOOLS 1 1 DECIMAL 5

NOCHARGELABOR 1 1 YORN 1

NOCHARGEMATERIAL 1 1 YORN 1

NOCHARGESERVICE 1 1 YORN 1

NOCHARGETOOL 1 1 YORN 1

ORGID 1 1 UPPER 8

PLUSPPRICESID 1 1 INTEGER 12

POREQUIRED 1 1 YORN 1


PRICEMAXIMUM 1 0 AMOUNT 10


PLUSPPRICESCHED Table

PRICESCHEDULE 1 1 UPPER 10


SANUM_PS 1 0 UPPER 10




TRANSTYPE 1 0 UPPER 10



ACTIVE 1 1 YORN 1

ADMINISTRATOR 1 0 UPPER 30


ALLOWPRICEQUOTE 1 1 YORN 1

APPLYJOBPLAN 0 0 UPPER 10

APPLYJOBPLANID 1 0 INTEGER 12

APPLYTKTEMPLATE 1 0 UPPER 10

ASSIGNOWNER 1 0 UPPER 30

ASSIGNOWNERGROUP 1 0 UPPER 8

ASSIGNVENDOR 1 0 UPPER 12

CALCCALENDAR 1 0 UPPER 8

CALCORGID 1 0 UPPER 8

CALCSHIFT 1 0 UPPER 8

CALENDAR 1 0 UPPER 8

CALENDARORGID 1 0 UPPER 8




CONDITION 1 0 ALN 2000





CUSTVENDORCONTACT 1 0 UPPER 30



ENDDATE 1 0 DATE 4

ESCALATION 1 0 UPPER 10

EXPOBJECT 0 0 UPPER 18

FIXEDAMOUNT 1 0 AMOUNT 10

HASLD 1 1 YORN 1

INTPRIORITYEVAL 1 0 ALN 14

INTPRIORITYVALUE 1 0 INTEGER 12



MUEXTERNALLABOR 1 1 DECIMAL 5

MUINTERNALLABOR 1 1 DECIMAL 5

MUMATERIALS 1 1 DECIMAL 5

MUMATERIALSNS 1 1 DECIMAL 5

MUSERVICES 1 1 DECIMAL 5

MUTOOLS 1 1 DECIMAL 5

NOCHARGELABOR 1 1 YORN 1

NOCHARGEMATERIAL 1 1 YORN 1

NOCHARGESERVICE 1 1 YORN 1

NOCHARGETOOL 1 1 YORN 1

OBJECTNAME 1 1 UPPER 18

ORGID 1 1 UPPER 8

PLUSPPRICESID 1 1 INTEGER 12

PLUSPSERVAGREEID 1 1 INTEGER 12

POREQUIRED 1 1 YORN 1


PRICEMAXIMUM 1 0 AMOUNT 10


RANKING 1 1 INTEGER 12

REFPOINTID 1 0 INTEGER 12

REVIEWDATE 1 0 DATE 4



PLUSPPRICESCHEDUMMY Table

PLUSPPSASSETMGT Table


SANUM 1 1 UPPER 10

SANUM_PS 1 0 UPPER 10

SERVICETYPE 1 1 UPPER 10

SHIFT 1 0 UPPER 8

SLANUM 1 0 UPPER 8

SLATYPE 1 0 ALN 10


STATUS 1 0 UPPER 12


TICKETORGID 1 0 UPPER 8

TICKETSITEID 1 0 UPPER 8





VENDOR 1 0 UPPER 12



MEMO 0 0 ALN 200

SANUM 0 0 ALN 12




FIXEDPRICE 1 0 AMOUNT 10

ORGID 1 1 UPPER 8

PLUSPPSASSETMGTID 1 1 INTEGER 12



PLUSPPSASSETPERF Table

PLUSPPSASSETUSE Table

RANGEFROM 1 0 DECIMAL 12

RANGETO 1 0 DECIMAL 12


SANUM 1 0 UPPER 10


UNITPRICE 1 0 AMOUNT 10




ALERTPRICE 1 0 AMOUNT 10

CAUTIONPRICE 1 0 AMOUNT 10

KPINAME 1 1 UPPER 15

ORGID 1 1 UPPER 8

PLUSPPSASSETPERFID 1 1 INTEGER 12



SANUM 1 0 UPPER 10

TARGETPRICE 1 0 AMOUNT 10



FIXEDPRICE 1 0 AMOUNT 10

METERNAME 1 1 UPPER 10

ORGID 1 1 UPPER 8

PLUSPPSASSETUSEID 1 1 INTEGER 12


RANGEFROM 1 0 DECIMAL 12

RANGETO 1 0 DECIMAL 12



PLUSPPSCRAFTMU Table

PLUSPPSCRAFTPRIC Table

SANUM 1 0 UPPER 10


UNITPRICE 1 0 AMOUNT 10




CRAFT 1 1 UPPER 8

EXTLABOR 1 1 YORN 1

INTERNAL 1 1 YORN 1

MARKUP 1 1 DECIMAL 5

ORGID 1 1 UPPER 8

PLUSPPSCRAFTMUID 1 1 INTEGER 12


SANUM 1 0 UPPER 10

SCHEDULE 1 1 UPPER 10

VENDOR 1 0 UPPER 12



CRAFT 1 1 UPPER 8

EXTLABOR 1 1 YORN 1

INTERNAL 1 1 YORN 1

ORGID 1 1 UPPER 8

PLUSPPSCRAFTPRICID 1 1 INTEGER 12


RATE 1 1 DECIMAL 5


SANUM 1 0 UPPER 10

SKILLLEVEL 1 0 UPPER 15


PLUSPPSMATMU Table

PLUSPPSSERVMU Table

VENDOR 1 0 UPPER 12





COMMODITYDESC 0 0 ALN 100



ORGID 1 1 UPPER 8

PLUSPPSMATMUID 1 1 INTEGER 12


SANUM 1 0 UPPER 10






ORGID 1 1 UPPER 8

PLUSPPSSERVMUID 1 1 INTEGER 12


SANUM 1 0 UPPER 10


SERVICE 1 0 UPPER 8

SERVICEGROUP 1 1 UPPER 8


PLUSPPSTOOLSMU Table

PLUSPRESPDUP Table

PLUSPRESPPLAN Table







ORGID 1 1 UPPER 8

PLUSPPSTOOLSMUID 1 1 INTEGER 12


SANUM 1 0 UPPER 10



NEWDUPSANUM 0 1 UPPER 10


ACTIVE 1 1 YORN 1























ENDDATE 1 0 DATE 4



HASLD 1 1 YORN 1





ORGID 1 0 UPPER 8





SANUM 1 1 UPPER 10


SHIFT 1 0 UPPER 8

SLANUM 1 0 UPPER 8

SLATYPE 1 0 ALN 10


STATUS 1 0 UPPER 12






PLUSPREVISION Table

PLUSPRPCHGSTATUS Table

PLUSPRPRECORDS Table

PLUSPRPSTATUSDUMMY Table

VENDOR 1 0 UPPER 12




COMMENTS 0 1 ALN 50

COMMENTS_LONGDESCRIPTION 0 0 LONGALN 32000




STATUS 0 0 UPPER 12


OWNERID 1 1 INTEGER 12


PLUSPRPRECORDSID 1 1 INTEGER 12



MEMO 0 0 ALN 50



PUSPSALESORDER Table


ACTFEEPRICE TRUE FALSE AMOUNT 10

ADDRESSLINE2 TRUE FALSE ALN 36

ADDRESSLINE3 TRUE FALSE ALN 36

ADDRISCHANGED TRUE TRUE YORN 1

AGREEMENT TRUE FALSE UPPER 12

ASSETNUM TRUE FALSE UPPER 12

BBLINEDATE TRUE FALSE DATETIME 10

BBLINENUM TRUE FALSE INTEGER 12

BBLINESTAT TRUE FALSE UPPER 12

BBSTATUS TRUE FALSE UPPER 12

BILLBATCH TRUE FALSE UPPER 12

CHANGEBY TRUE TRUE UPPER 30

CHANGEDATE TRUE TRUE DATETIME 10

CITY TRUE FALSE UPPER 36

CLASSSTRUCTUREID TRUE FALSE UPPER 20

COMMODITY TRUE FALSE UPPER 8

COMMODITYGROUP TRUE FALSE UPPER 8

COUNTRY TRUE FALSE UPPER 3

COUNTY TRUE FALSE ALN 36

CUSTOMER TRUE FALSE UPPER 12

CUSTPONUM TRUE FALSE ALN 25

DESCRIPTION TRUE FALSE ALN 50

DESCRIPTION_LONGDESCRIPTION FALSE FALSE LONGALN 32000

DIRECTIONS TRUE FALSE ALN 50

DIRECTIONS_LONGDESCRIPTION FALSE FALSE LONGALN 32000

ENTERDATE TRUE TRUE DATETIME 10

ENTEREDBY TRUE FALSE UPPER 30

EXTERNALREFID TRUE FALSE ALN 10

FEEBILLPR TRUE FALSE AMOUNT 10

FINCNTRLID TRUE FALSE UPPER 8

GEOCODE TRUE FALSE ALN 11


GLACCOUNT TRUE FALSE GL 23

HASLD TRUE TRUE YORN 1

HISTORYFLAG TRUE TRUE YORN 1

LANGCODE TRUE TRUE UPPER 4

LATITUDE TRUE FALSE DECIMAL 7

LOCATION TRUE FALSE UPPER 12

LONGITUDE TRUE FALSE DECIMAL 8

MAXPRICE TRUE FALSE AMOUNT 10

ORGID TRUE TRUE UPPER 8

OWNER TRUE FALSE UPPER 30

OWNERGROUP TRUE FALSE UPPER 8

OWNERSYSID TRUE FALSE ALN 10

PLUSPCOSTCENTER TRUE FALSE UPPER 16

PLUSPCUSTCHACCT TRUE FALSE UPPER 20

PLUSPDIRECNP FALSE FALSE ALN 50

PLUSPDIRECNP_LONGDESCRIPTION FALSE FALSE LONGALN 32000

PLUSPSALESORDERID TRUE TRUE INTEGER 12

POREQ TRUE TRUE YORN 1

POSTALCODE TRUE FALSE ALN 12

PRICESCHED TRUE FALSE UPPER 10

PSFILTER FALSE FALSE UPPER 10

REFERENCEPOINT TRUE FALSE ALN 50

REGIONDISTRICT TRUE FALSE ALN 36

RESPONSEPLAN TRUE FALSE UPPER 10

REVNUM TRUE FALSE INTEGER 12

SALESORDERNUM TRUE TRUE UPPER 10

SENDERSYSID TRUE FALSE ALN 50

SITEID TRUE TRUE UPPER 8

SOURCESYSID TRUE FALSE ALN 10

STADDRDIRPRFX TRUE FALSE UPPER 2

STADDRDIRSFX TRUE FALSE UPPER 2

STADDRNUMBER TRUE FALSE ALN 9

STADDRSTREET TRUE FALSE ALN 25



PLUSPSERVADDR Table

STADDRSTTYPE TRUE FALSE ALN 8

STADDRUNITNUM TRUE FALSE ALN 6

STATEPROVINCE TRUE FALSE UPPER 3

STATUS TRUE TRUE UPPER 8

STATUSDATE TRUE TRUE DATETIME 10

STREETADDRESS TRUE FALSE ALN 56

TIMEZONE TRUE FALSE ALN 28



ADDRESSCODE 1 1 UPPER 12



CITY 1 0 UPPER 36

COUNTRY 1 0 UPPER 3

COUNTY 1 0 ALN 36



DIRECTIONS 1 0 ALN 50

DIRECTIONS_LONGDESCRIPTION 0 0 LONGALN 32000

GEOCODE 1 0 ALN 11

HASLD 1 1 YORN 1


LATITUDE 1 0 DECIMAL 7


LOCSITEID 0 0 UPPER 8

LONGITUDE 1 0 DECIMAL 8

ORGID 1 1 UPPER 8

PLUSPSERVADDRID 1 1 INTEGER 12


REFERENCEPOINT 1 0 ALN 50

REGIONDISTRICT 1 0 ALN 36


PLUSPSERVAGREE Table

STADDRDIRPRFX 1 0 UPPER 2

STADDRDIRSFX 1 0 UPPER 2

STADDRNUMBER 1 0 ALN 9

STADDRSTREET 1 0 ALN 25

STADDRSTTYPE 1 0 ALN 8

STADDRUNITNUM 1 0 ALN 6

STATEPROVINCE 1 0 UPPER 3


TIMEZONE 1 0 ALN 28



ACTIVE 1 1 YORN 1





















PLUSPSOOWNERHIST Table



ENDDATE 1 0 DATE 4



HASLD 1 1 YORN 1





ORGID 1 0 UPPER 8





SANUM 1 1 UPPER 10


SHIFT 1 0 UPPER 8

SLANUM 1 0 UPPER 8

SLATYPE 1 0 ALN 10


STATUS 1 0 UPPER 12




VENDOR 1 0 UPPER 12



ORGID 1 1 UPPER 8

OWNDATE 1 1 DATETIME 10

OWNER 1 0 UPPER 30


PLUSPSOSTATUS Table

PLUSPSOSTATUSV Table

OWNERCHANGEBY 1 1 UPPER 30

OWNERGROUP 1 0 UPPER 8

PLUSPSOOWNERHISTID 1 1 INTEGER 12


SITEID 1 1 UPPER 8





GLACCOUNT 1 0 GL 23

HASLD 1 1 YORN 1


MEMO 1 0 ALN 50

MEMO_LONGDESCRIPTION 0 0 LONGALN 32000

ORGID 1 1 UPPER 8

PLUSPSOSTATUSID 1 1 INTEGER 12


SITEID 1 1 UPPER 8

STATUS 1 1 UPPER 8




GLACCOUNT 0 0 GL 23

MEMO 0 0 ALN 50

ORGID 0 0 UPPER 8


SITEID 0 0 UPPER 8

STATUS 0 1 UPPER 8


PLUSPSRVADD Table



ADDRESSFROMLOC 0 0 UPPER 12



ANCESTORSADDRESS 0 0 UPPER 12

CITY 0 0 UPPER 36

COUNTRY 0 0 UPPER 3

COUNTY 0 0 ALN 36




DIRECTIONS_LONGDESCRIPTION 0 0 LONGALN 32000

GEOCODE 0 0 ALN 11



ORGID 0 0 UPPER 8














TIMEZONE 0 0 ALN 28


PLUSPSRVADDSO Table

PLUSPSRVADDSTR Table



ADDRESSFROMLOC 0 0 UPPER 12



ANCESTORSADDRESS 0 0 UPPER 12

CITY 0 0 UPPER 36

COUNTRY 0 0 UPPER 3

COUNTY 0 0 ALN 36


GEOCODE 0 0 ALN 11



ORGID 0 0 UPPER 8






TIMEZONE 0 0 ALN 28




DESCRIPTION_LONGDESCRIPTION 0 0 ALN 100

ORGID 0 0 UPPER 8






PLUSPWOGRTOTALS Table

PLUSPWPGENBILL Table






ACTUALCOST 0 0 AMOUNT 10

ACTUALPRICE 0 0 AMOUNT 10

ESTIMATEDCOST 0 0 AMOUNT 10

ESTIMATEDPRICE 0 0 AMOUNT 10

RESOURCE 0 0 ALN 25

ACTUALCOST 0 0 AMOUNT 10

ACTUALPRICE 0 0 AMOUNT 10

ESTIMATEDCOST 0 0 AMOUNT 10

ESTIMATEDPRICE 0 0 AMOUNT 10

RESOURCE 0 0 ALN 25


ADDEDBYPRSCHED 1 1 YORN 1



ENTERBY 1 1 UPPER 30

ENTERDATE 1 1 DATETIME 10

HASLD 1 1 YORN 1


LINEPRICE 1 0 AMOUNT 10

PLUSPWPGENBILLID 1 1 INTEGER 12

SITEID 1 0 UPPER 8

SONUM 1 0 UPPER 10

TASKID 0 0 INTEGER 12


PROBLEM Table



TRANSDATE 1 1 DATETIME 10

TYPE 1 1 UPPER 10

WONUM 1 0 UPPER 10




























SERVRECTRANS Table

































SLA Table





























SR Table


































TICKET Table

































TOOLTRANS Table

































WOACTIVITY Table









PLUSPACTMATPRICE 1 0 AMOUNT 10

PLUSPACTSRVPRICE 1 0 AMOUNT 10

PLUSPACTTOOLPRICE 1 0 AMOUNT 10





PLUSPALLOWQUOTE 1 1 YORN 1







PLUSPBILLSTATUS 1 0 UPPER 12













PLUSPESTFEEPRICE 1 0 AMOUNT 10

PLUSPESTLABPRICE 1 0 AMOUNT 10

PLUSPESTMATPRICE 1 0 AMOUNT 10

PLUSPESTSRVPRICE 1 0 AMOUNT 10

PLUSPESTTOOLPRICE 1 0 AMOUNT 10





PLUSPLATDIRECTION 1 0 ALN 40


PLUSPLINESTATUS 1 0 UPPER 12

PLUSPLONGDIRECTION 1 0 ALN 40


PLUSPMATBILLPR 1 0 AMOUNT 10


PLUSPORIGQPRICE 1 0 AMOUNT 10

PLUSPORIGQTYPE 1 0 UPPER 8











PLUSPSRVBILLPR 1 0 AMOUNT 10




WOCHANGE Table









PLUSPTOOLBILLPR 1 0 AMOUNT 10
























WORELEASE Table

































WORKORDER Table

































WPEDITSETTING Table

WPITEM Table

WPLABOR Table

WPMATERIAL Table

WPSERVICE Table

WPTOOL Table


PLUSPEDITFEES 1 1 YORN 1












Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia CorporationLicensing2-31 Roppongi 3-chome, Minato-kuTokyo 106-0032, Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those

© Copyright IBM Corp. 2007 Notices-1

Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact:

IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee.

The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only.

This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental.

If you are viewing this information softcopy, the photographs and color illustrations may not appear.

Trademarks

AIX, IBM, IBM Corporation, the IBM logo, Tivoli, and WebSphere are registered trademarks of the International Business Machines Corporation in the United States, other countries, or both.

Intel, the Intel logo, and Pentium are registered trademarks of the Intel Corporation in the United States, other countries, or both.

Microsoft, Windows, and Internet Explorer are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Notices-2 IBM Maximo for Service Providers: Maximo User�s Guide Addendum

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Sun, Sun Microsystems, the Sun logo, and Solaris are trademarks of Sun Microsystems, Inc.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Notices-3

Notices-4 IBM Maximo for Service Providers: Maximo User�s Guide Addendum

Maximo User™s Guide Addendum · Maximo User™s Guide Addendum IBM Maximo for Service Providers....

Documents

Transcript of Maximo User™s Guide Addendum · Maximo User™s Guide Addendum IBM Maximo for Service Providers....