Maximizing Efficiency and Productivity of Agency...

October 18, 2016 1 © 2015 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved. © 2015 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved. October 18, 2016

Maximizing Efficiency and Productivity of Agency Resources

International Conference on Demand Responsive Transportation: Paratransit from Dial-a-Ride to Technology Enabled Services Breckenridge, Colorado September 26-28, 2016

October 18, 2016 2 © 2015 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved.

The Situation

Growth of ADA Paratransit in the U.S.

Evolution of the ADA More Trips ~ 10% annually $9.15 vs. $33.45 per trip

0

20000000

40000000

60000000

80000000

100000000

120000000

1991 1995 2000 2005 2010 2013

Paratransit Trips 1991-2013

$-

$500,000,000

$1,000,000,000

$1,500,000,000

$2,000,000,000

$2,500,000,000

$3,000,000,000

$3,500,000,000

$4,000,000,000

1991 1995 2000 2005 2010 2013

Paratransit Operating Expenses 1991 - 2013

Source: Federal Transit Administration, national Transit Database, TS2.1TimeSeriesOpExpSvcModeTOS


Improve utilization of resources Strictly adhere to “comparable” service Make better use of conventional transit Utilization of subcontractors Improve Data Utilization Each of these operational objectives is linked to technology. Technology allows us to do more with less …

Doing More With Less …


Automated Optimization of Drivers, Vehicles & Work Improve utilization of service/revenue hours, drivers, vehicles Computer assisted paratransit run-cutting What might take weeks to prepare can now be accomplished in hours with greater flexibility allowing for more and improved scenarios

Call-A-Ride program (ADA) provided by St Louis Metro uses a technology to produce optimized Paratransit run-cuts that reduce hours, save money and result in better utilization of service hours.

Improve Utilization of Resources


Allow existing staff to “do more” and to “do better” Strategic and continual schedule optimization Self-Service options for customers Automated notifications (reminder, imminent arrival, etc.)

Metro Mobility

“Self-Healing” schedules continually optimize service Improving productivity by .01 can yield $112K in annual savings*

MetroLift program in Houston Self-Service trip booking approaching 24%

Baltimore MTA Automated notifications gives dispatchers more time to improve service delivery (92%-94% OTP)

Improve Utilization of Resources

* Site doing 3,000 daily trips at 2.0 productivity @ $50 per hour


Eligibility management Refine workflow with web in-take, tablet based functional assessments Conditional eligibility determinations Dynamic, trip-by-trip, testing of eligibility conditions Enforcement of cancellation/no-show policy

Dynamic interpretation of fixed/rail service

Give alternative solution, inherit “comparable” characteristics Multi-modal solutions

All or portion of service on fixed route Deviated fixed route Feeder to fixed Taxi service

Strictly Adhere to “Comparable” Service


Assignment and enforcing of eligibility conditions on a trip by trip basis. King County Metro – Access Program

Trip by trip testing Pathway assessment

Helped to maintain ADA growth to less than national average

Web based intake, appeals and tablet based interviews and functional assessments.

RTC Southern Nevada (design/contracting) Anticipated ROI postage, printing, opportunity cost

Improve Utilization of Conventional Transit


Real-Time inheriting of “comparable” fixed route journey Washington Metropolitan Area Transit Authority - MetroAccess APTA Innovation Award for managing paratransit demand Eligibility restructure / testing Inheriting fixed route characteristics

Feeder to fixed and deviated fixed route.

Metro Mobility and Manatee County feeder programs Bring people to or from an accessible fixed route True multi-modal solutions

PRTC and HARTFlex

Deviated fixed route solutions Meets ADA requirements Contains spread of ADA service

Improve Utilization of Conventional Transit


Roughly 3 of 4 paratransit services are outsourced First attempt to reduce cost (dedicated service) Augment with taxi TNC integration Oversight is key Manage quality of service Can’t delegate your legal responsibility

Utilization of Subcontractors


Orange County Transportation Authority Core service to dedicated service provider Early morning/evening/weekend to dedicated taxi Traditional taxi for overflow; Integration with TNCs Implementing cashless faring solution



Orange County Transportation Authority Core service to dedicated service provider Early morning/evening/weekend to taxi; integration with TNCs Taxi’s are 20% of service; anticipate saving up to 20% off taxi costs by using TNCs Calculated $400,000+ to collect fares; could easily be cut in half

Utilization of Subcontractors/TNCs


Utilization of TNCs What data will I collect?

What about fares?

Cashless fare reconciliation required for TNCs Cashless fare solution separates fare from TNC


Contractor oversight and data mining Real-time predictive dashboards, proactive notification Improved visibility, quality of service and productivity

Real-Time Vehicle

Street Routing – learned driver behavior Real-time traffic integration > shared, real-time, with Dispatch Real-time predictive vehicle diagnostics



Finances are limited Unprecedented, unceasing demand

Technology allows us to do more with less … Reliance on technology Reminder to reinvest in human capital

Doing More With Less …

October 18, 2016 15 © 2015 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved. © 2015 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved. October 18, 2016

Thank You

Jeffrey C. Zarr Senior Consultant - Demand Response M: 602-524-6682 E: [email protected]

Maximizing Efficiency and Productivity of Agency...

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