Max Mancini EVP, Digital Worker Ecosystem Automation …...Automation Anywhere Subject: Max Mancini,...
Transcript of Max Mancini EVP, Digital Worker Ecosystem Automation …...Automation Anywhere Subject: Max Mancini,...
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Max ManciniEVP, Digital Worker EcosystemAutomation Anywhere
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Robot Process Automation
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Robot Process Automation
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Robot Process Automation
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Everyone else Every system in the world
= 80%
Programmers
= 20%SystemsTraditional
automation approach is not sufficient
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RPA + AIManual Labor
20% to 40% of people are human “bridges”
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Traditional 20% Automated
100%Automate 100% of all applications
80% RPA + AI
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An Enterprise Where Anything Can Be Automated…
…IS Automated
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30% of all use cases will be about automating things we don’t do today
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1995
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The Intelligence Digital Workforce
RPAAI Analytics++
DoThink Analyze+ +
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Bot StoreThe New Bot Economy
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RPA Value Chain for Banking
Join
Use
Engage
Marketing
PresalesSupport
Select Service
Debit Card & Check
Issuance
Online Updates / Account
Statements
Customer Service
New Product Application
(Loan Origination)
Upsell / Cross Sell
Front Office
Front & Back Office
LoanUnderwriting
Loan Funding
Use
Front Office
Back Office
Front Office
Front Office
Front & Back Office
Source: Prodapt
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• Enhance banking customer experiences• Automate repetitive tasks• Increase overall efficiency
Goals
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• Transform working methodology & coordination between human & digital workers
• Process structured, semi-structured & unstructured customer data
• Bots to automate 100s of back office processes
Approach
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• 1300% ROI within the first year• 50% increase in customer service efficiency• $19M reduction in provisioning costs• 127k hours freed per year in branches
Results
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Source: Prodapt
RPA Value Chain for Insurance
Join
Use
Marketing
PresalesSupport
Application Process Underwriting
& Rating
Policy Issuance
Premium Billing
Claim Submission
Claim Adjudication &
Settlement
Policyholder Service
Payment Support
PolicyholderCommunication
Engage
Personalized Offers, Upsell,
Cross-sell
Back Office
Front Office
Front & Back Office
Front & Back Office
Back Office
Front & Back Office
Front Office
Front Office
Front Office
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Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value
What to consider?
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Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value
Operates effectively at scale:Attended and unattended botsDigital Workforce Orchestration
What to consider?
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Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value
Works for business users:A platform that enables both business users and tech users
Operates effectively at scale:Attended and unattended botsDigital Workforce Orchestration
What to consider?
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Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value
Works for business users:A platform that enables both business users and tech users
Operates effectively at scale:Attended and unattended botsDigital Workforce Orchestration
Enterprise-grade security:Credential ManagementAudit TrailsReporting
What to consider?
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Go be great!
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