Matt Maher & Sreeja Nomula 1. Define ◦ Education ◦ Training ◦ Learning 2.
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Transcript of Matt Maher & Sreeja Nomula 1. Define ◦ Education ◦ Training ◦ Learning 2.
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Education and Training
Matt Maher & Sreeja Nomula
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Define◦ Education◦ Training◦ Learning
Group Activity
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Explain the differences and similarities between:◦ Education◦ Training◦ Learning
Group Activity
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“a field of study that deals with the methods and problems of teaching”
Typically in a classroom Education provides theoretical knowledge
Education
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“is an organized, systematic series of activities designed to enhance an individuals work-related knowledge, skills, and understanding or motivation”
Typically in a less formal environment Immediate, particular, and practical
Training
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What qualities does a trainer need to possess?
Question
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“the activity or process of gaining knowledge or skill by studying, practicing, being taught, or experiencing something : the activity of someone who learns”
What does understanding have to do with learning?
Learning
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People learn if they want to learn People learn more easily when they can relate
it to something they already know People learn by doing The more people do something the more they
will remember and understand how to do it People need immediate feedback to know if
they have learned When learning is successful people tend to
want to learn more
Principles of Learning
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“Forget quality, just sell harder”or
“Improve quality and you won’t have to sell so hard”
Which one would you choose?
Total Quality Philosophy
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Which ones would you change and how would you change them?
Middle Managers
Supervisors
Executive Managers
Office Personnel
Professionals
Senior Managers
Customer Service Reps
Sales Reps
Production Personnel
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
75%
73%
67%
67%
60%
59%
45%
40%
33%
Percentage of U.S. Companies that Provide Train-ing to Employees
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In-house Training◦ Seminars ◦ Workshops◦ Videos◦ Audiotape◦ Computer assisted instruction
Sources of Training
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External Training◦ College◦ University◦ Private training◦ Vendor-sponsored training◦ Training provided by skilled and professional
associations
Sources of Training
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What types of skills should be improved through training in the workplace?
Group Activity
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Diversity and Culture Change Technology Quality employees
What is the need for training?
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At first workers from different backgrounds don’t feel comfortable
Having a diverse workplace does not mean people will work together well
So we need to train this diverse group to work in as a team
What type of training needs to be provided in this situation?
Diversity and Culture
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Methods and procedures that are used today may be completely different tomorrow
Constantly update training to stay ahead in the marketplace
Change
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New technology is brought into the workplace to utilized
Without training these new technologies can not be used correctly and efficiently or at all
Technology
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If you want high-quality employees you need a labor force that has been highly educated
Employees need to be able to adapt and quickly learn in a new environment
Training must be started with the basics so that employees can begin to understand advanced material
Quality Employees
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How can the need for training be recognized in certain areas of a company?
Group Activity
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Observation◦ For example, specific problems, difficulties in task
performance, bottlenecks, etc. Brainstorming Sessions
◦ Ask employees what training needs they have◦ For example, what tasks they perform well and
what tasks they do not perform well and what tasks they can’t perform at all
How can the need for training be recognized in certain areas of a company?
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Job Task Analysis Survey◦ Develop a survey which will discover what skills
employees have and what skills they lack Employee groups focused on quality
specifically to training◦ Without managers and supervisors◦ More likely to admit their training needs
Set performance standards
How can the need for training be recognized in certain areas of a company?
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Examples◦ New skills◦ Utilizing new technologies◦ More positive attitudes in the workplace◦ Safety in the Workplace◦ Having equality and harmony in the workplace
Converting Needs to Goals
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State the specific objective of the training◦ Employees will learn how to safely operate a
utility knife This will make it easier to provide and
evaluate training
Converting Goals to Objectives
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What are the benefits of training?
Group Activity
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What methods are there to provide training?
Methods to Provide Training
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Internal Approaches External Approaches Partnership Approaches E-Learning
Methods to Provide Training
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On-site training in the company’s facility◦ One-on-one training◦ On-the-job computer based training◦ Formal group instruction◦ Media based instruction
What are the Advantages and Disadvantages of the internal approach?
Internal Approach
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Usually given to employees that are less experienced or new
Also useful for preparing to replace a high-level employee
One-On-One Training
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Allows employee to learn at their own speed Can be more specific to the employee Gives immediate feedback to employee Used to improve general knowledge Can be used at anytime without a need for
a trainer
Computer Based Training
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Used for a group of employees who share a common training need◦ Lectures◦ Case studies◦ Demonstrations◦ Hands-on◦ Q and A◦ Role-playing◦ Drills◦ Storytelling
Formal Group Instruction
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Media-based may include packages involving◦ Video◦ Audio◦ Workbooks◦ Computer◦ Slide shows
Media-based
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Off-site training away from the workplace Used for developing general skills Involves
◦ Short-term training where employees enrolled for a few hours to a few weeks
◦ Long-term training where employees are enrolled in college courses
What are some advantages and disadvantages?
External Approaches
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Having a partnership with education institutions
The institution has customized courses for an organization
Another advantage of this method is the credibility and standardization
Partnership Approach
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Video Conferencing Audio conferencing Web meetings Online universities
E-Learning
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Should training be voluntary or required, and why?
Group Activity
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Was the training valuable to the employees job?
Did they retain the information that was taught?
Can you see what was learned being utilized in the workplace?
Has the training made a difference?
Evaluation of Training
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Student evaluates the training session◦ Organization of course
e.g. were the objectives clear◦ Teaching methods and skills
e.g. were the lectures effective◦ Value of the Course
e.g. was the value of the course outstanding or poor
Evaluation of Training
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What causes training to fail?
Group Activity
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Poor teaching Inadequate resources Poor planning Lack of funds Lack of commitment Lack of participation Being too specific at first
Why Training Sometimes Fails
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Quality Planning Training◦ Provides a roadmap to meet the quality standards
Quality Control Training◦ Uses control tools to maintain quality
Quality Improvement Training◦ Utilizes quality improvement tools and techniques
Juran Trilogy
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The training of ethical behavior Companies can have different ethical
standards Common business ethics on the job are:
◦ Integrity◦ Loyalty ◦ Responsibility◦ Empathy◦ Confidentiality ◦ Respect
Ethics Training
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Inform customer what they need to know and expect from a product
Proper usage of the product◦ e.g. user manuals, on-site technical assistance,
customer service trainers
Customer Training
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Education. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriam-webster.com/dictionary/education
Goetsch, D. L. & Davis, S. (2009). Quality Management for Organizational Excellence: Introduction to Total Quality. Upper Saddle River, NJ: Prentice Hall
How to identify training needs. (n.d.). Startupdonut.co.uk. Retrieved from http://www.startupdonut.co.uk/startup/employees/people-management/how-to-identify-training-needs
Learning. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriam-webster.com/dictionary/learning
The Advantages & Disadvantages of In-House Training. (n.d.). OptimusSourcing.com. Retrieved fromhttp://www.optimussourcing.com/training-news/the-advantages-disadvantages-of-in-
house- training The Most Effective Training Techniques. (2013). Trainingtoday.blr.com. Retrieved from
http://trainingtoday.blr.com/employee-training-resources/How-to-Choose-the-Most- Effective-Training-Techniques
Citations