MASTIFF™ HTTP Ethernet Reader - Reindeer tech · 2016. 7. 12. · CONFIDENTIAL MASTIFF™ Reader...

CONFIDENTIAL MASTIFF™ Reader Module - User Manual P a g e | 1

MASTIFF™ HTTP Ethernet Reader

User Manual


Confidential and Proprietary Information Reindeer Technologies Private Limited, 2016

This document contains confidential and proprietary information of Reindeer Technologies Private Limited and is protected by copyright laws. Its receipt or possession does not convey any rights to reproduce, manufacture, use or sell anything based on information contained within this document. Any product described in this document is subject to continuous developments and improvements. All particulars of the product and its use contained in this document are given by Reindeer Technologies Private Limited in good faith. However, all warranties implied or expressed, including but not limited to implied warranties of merchantability, or fitness for purpose, are excluded. This document is intended only to assist the reader in the use of the product. Reindeer Technologies Private Limited shall not be liable for any loss or damage arising from the use of any information in this guide, any error or omission in such information, or any incorrect use of the product. Reindeer specifically disclaims any and all liability and warranties, implied or expressed, for uses requiring fail-safe performance in which failure of the product could lead to death, serious personal injury, or severe physical or environmental damage such as, but not limited to, life support or medical devices or nuclear applications or on-line control of aircraft, aircraft navigation or communications systems or in air traffic control applications. This product is not designed for and should not be used in any of these applications.


Document Revision History

Version No. Author Date Description/Changes

V1.0 MRK 29/12/2015 Initial Release

V1.1 MRK 25/02/2016 V1.2 MRK 26/05/2016 HTTP Format Change


Safety Instructions

WARNING: This is an electrostatic sensitive device. Proper ESD protection is required when handling bare boards. Do not handle the boards with bare hands.

WARNING: Do not operate the device without antenna. Antenna is mandatory and the device will be damaged when operated without connecting to an antenna.


Table of Contents Confidential and Proprietary Information .................................................................................................................................. 2

Document Revision History .............................................................................................................................................................. 3

Safety Instructions ................................................................................................................................................................................ 4

1. Introduction ................................................................................................................................................................................... 6

2. Product Overview ........................................................................................................................................................................ 6

3. Device Specifications .................................................................................................................................................................. 8

3.1. Power Supply Specifications ............................................................................................................................................... 8

3.2. RF Antenna Specifications .................................................................................................................................................... 8

3.3. Ethernet Specifications .......................................................................................................................................................... 9

3.4. Relay Specifications ................................................................................................................................................................. 9

4. Mastiff Ethernet Reader – User Configuration ................................................................................................................ 9

5. Mastiff Ethernet Reader to Server – Data Interface .................................................................................................... 12

5.1. Interface Description ............................................................................................................................................................ 12

5.2. HTTP Post Request Packet Format ................................................................................................................................. 12

5.3. Sample Web Application ..................................................................................................................................................... 16

6. Troubleshooting ......................................................................................................................................................................... 18

7. Ordering Information ............................................................................................................................................................... 20

8. Contact Us ..................................................................................................................................................................................... 20

8.1. Technical Support .................................................................................................................................................................. 21

8.2. Sales Support ........................................................................................................................................................................... 21


1. Introduction Mastiff Ethernet Reader is Reindeer’s advanced RFID Reader with Ethernet connectivity.

As Ethernet infrastructure is ubiquitous in office, factory and ware house environments, this

reader can be easily connected to the existing intranet or Internet. The reader works at 865-867

MHz, which is a license free frequency band for RFID applications in India. The reader has a relay

which can be used for access control applications. The relay operates once the compatible tag is

read by the reader.

2. Product Overview

Figure 1 shows the Mastiff Ethernet Reader. As the name implies this device has Ethernet

communication capability.

Figure 1: Picture of Mastiff Ethernet Reader

To Power up the Mastiff Ethernet Reader, a Separate DC (12V) supply can be given through the

DC Jack provided. The block diagram of Mastiff Ethernet Reader has been shown in Figure 2.


Figure 2: Block Diagram of Mastiff Ethernet Reader

The Block Diagram shows that Mastiff Ethernet Reader has a main Processor, which sends

the data to Web Server through Ethernet. Another Processor is dedicated for RF functionalities.

The RF processor sends the data to the main processor once the tag data is received. The Reader

Device will act as a HTTP Client and gets connected with the configured server. The server IP and

port number (in most of the cases for HTTP, it is 80) will be given through user configuration

utility to Ethernet Reader through USB port. This configuration information is stored in the non-

volatile memory. The Reader also has a Real Time Clock (RTC) with battery backup to keep date

and time. Periodically the tag data along with the date and time (the transaction data) are sent to

the TCP server. During the network disconnection, the tag transaction data are store in a non-

volatile memory. Once the reader gets connected to the TCP server, these transaction data stored

in non-volatile memory will be transferred to server.

An auto reset circuitry is included in the Ethernet Reader device to reset the device in case

of any software upsets either in main Processor or RF Processor. The auto reset circuitry

switches off the Power to the processors and its peripherals on any Software failures. The power

is switched ON which resembles the ‘Power On Reset’ for the processors. This device comes with

a unity gain Omni directional 865 MHz Antenna. The Mastiff Ethernet Reader has a Low Noise


Amplifier (LNA) which amplifies the received RF signals so that the tag to reader communication

range can be higher.

The various configuration parameters can be stored in the non-volatile memory, for

permanent storage. A mini-USB Port from the main controller is used to feed the configuration

data from the PC as well as to read the configuration data into the PC. The Configuration of Mastiff

Ethernet Reader has been explained in detail in section 6.

Mastiff Ethernet Reader has three bi-color LEDs. LEDs can glow either in red or green. One

LED (labelled as LAN) is used to indicate the Ethernet operation. The blinking of this LED for

every second indicates that the TCP/IP Stack is running correctly in the Ethernet Reader Device.

The middle LED (labelled as RF) is used to indicate the RF reception. The RF LED toggles when

the Mastiff Ethernet Reader receives the tag information. When the green LED blinks every 5

seconds it indicates the firmware is operating correctly. The third LED (labelled as PWR) is the

power LED which glows in red when the reader is powered ON. Relay operation is indicated by

the green glow of the power LED. As the red color LED already glows to indicate the power, the

power LED glows in yellow during the relay ON State. Ethernet circuitry supports 10/100 Mbps

connectivity.

Once the tag has been read, the relay operates and the relay’s common terminal will be

connected to NO (Normally Open) terminal. This connection (of Common and NO) will last for a

particular time period (Relay ON period) which is configurable. After this Relay ON period, Relay

Common terminal will be connected to NC terminal as the relay coil is no longer energized.

3. Device Specifications

3.1. Power Supply Specifications

Parameter Min Typ Max Unit

DC Supply Voltage (External) 12 V

Current rating 1 A

3.2. RF Antenna Specifications



3.3. Ethernet Specifications


Data transfer rate 10/100 Mbps

Auto MDIX Available

Auto negotiation and Parallel Detection

feature

Available

3.4. Relay Specifications

Parameter Typ Unit

Rated Voltage 230 VAC/24 VDC

Max. Switching Voltage 440 VAC/125 VDC

Maximum Switching Current 10A

4. Mastiff Ethernet Reader – User Configuration

Mastiff Ethernet Reader comes with the option to configure few parameters by the user.

This user configuration options gives the flexibility of usage to the user.

Mastiff Ethernet Reader parameters can be configured by the user. Here in Ethernet

Reader, it is wired configuration which is done by connecting PC/Laptop to Reader through mini

Frequency Range 865 870

902 928

MHz

Bandwidth 200 KHz

RF Baud Rate 38.4 100 250 Kbps

Output Power Level +24 dBm


USB cable. The Reader (USB Device) will be enumerated as a virtual COM port in the host. The

Mastiff Ethernet Reader configuration utility has been shown in Figure 3. The configuration

parameters for the Mastiff Ethernet Reader are Device ID, a unique alphanumeric ID to identify

the Reader, IP address of the server to which the Mastiff Ethernet Reader is going to

communicate, Port number at which the server is listening, RF baud rate, RF Channel and

sensitivity level at which the tags are transmitting its ID. In these parameters, RF baud rate and

RF channel in both Ethernet Reader and the tag has to match for the RF communication to

happen. RF baud rate and RF channel options are similar to that of Mastiff Tag. The Ethernet

Reader’s RF Reception Sensitivity Level has to be kept as high to increase the read range. Relay

ON Time parameter is used to fix the ON time for the relay. Server Update Interval is used to

configure the time interval between successive Ethernet Reader update (Periodic data) to server.

The user can click ‘Ctrl+D’ shortcut button to get default settings.


Figure 3: Mastiff Ethernet Reader Configuration Utility

After opening the Reader configuration utility, the configuration parameters have to be

filled in and then the COM port corresponding to the Reader has to be chosen. The COM port is

selected from the drop-down list box labelled as ‘Serial Port’. The button ‘Write to Device’ will be

clicked once all the values are entered. The configuration parameters will be sent to the Ethernet

Reader once the button is clicked and the application waits for the acknowledgement from the

Mastiff Ethernet Reader. The application shows ‘Write to Device Successful’ message once the

acknowledgement has been received. Otherwise the application shows ‘Write to Device Not

Successful’ message. ‘Update RTC’ button is used to update the ‘Real Time Clock (RTC)’ inside the


device with the system time of the PC/Laptop so that the RTC will reconfigure it with the given

system Date and Time.

5. Mastiff Ethernet Reader to Server – Data Interface

5.1. Interface Description

The Mastiff™ Ethernet reader sends the data to the server through HTTP POST request.

Here the reader acts as a HTTP client and giving the connection request to server. To give the

connection request, the reader should have the IP address and port number in which the server is

listening. This info can be feed to the reader through user configuration as stated in section 4.

The device gets connected to the server once it is powered on. The successful connection to

server is indicated by steady Green glow of Ethernet LED. Though the device is connected to the

sever, it will send the data to the server only after the configured time interval (Server Update

Interval).

When the server connection is lost and if the device receives Active RFID tags, then the

packets will be stored in the Non Volatile Memory (NVM) in the device. The device can store up to

1300 tag records (tag ID along with the date and time at which it gets captured). Once the

connection is re-established, then the tag data in NVM will be transmitted to the server. The

device has an RTC battery so that the Mastiff Reader’s RTC keeps the time always even if the unit

is powered off.

5.2. HTTP Post Request Packet Format

The data format has been designed to ease the data retrieval and parsing of individual

fields at the server end. As the data is given as HTTP POST request, a simple form handling web

page can be used to get the individual fields. Each POST request packet has the place holders for

10 tag data. If the number of tags read within the ‘Server Update Interval’, are more than 10, then

the device will send tag data as multiple POST request packets. The data from the Non Volatile

Memory (NVM) also are given to the server as POST request packet at a time. So it can be handled

as multiple POST requests by web server.

The format of the data sent by the device is given below:


HTTP POST Packet Format：

POST(4 Bytes) + ‘ ‘(1 Byte) +URL(40 Bytes) + ‘ ‘(1Byte) +HTTP/1.1(8Bytes) +\r\n(2 Bytes) +

Host(4 Bytes) +’ ‘(1 Byte) +Host IP (15 Bytes)+\r\n(2Bytes) +Content-Type: application/x-www-

form-urlencoded (47 Bytes) +\r\n(2Bytes) +Content-Length:(15 Bytes) +’ ‘ (1Byte) + Length (4

Bytes) +\r\n\r\n(4 Bytes)+ sn= (3 Bytes)+ Sequence Number(3 Bytes) +&ri=(4 Bytes)+ Reader

ID(4 Bytes) + &pt= (4Bytes) + Packet Type (1 Byte) + &t0= (4Bytes) + Tag0 ID (7 Bytes) +

&bs0= (5Bytes) + Tag0 Battery Status(1 Byte) + &rs0= (5Bytes) + Received Signal Strength

Indicator(RSSI) for Tag0 (1 Byte) + dt0= (4 Bytes) + Tag0 Read date(6 Bytes) + &tm0= (5

Bytes) + Tag0 Read Time (6 Bytes) + &t1= (4Bytes) + Tag1 ID (7 Bytes) + &bs1= (5Bytes) +

Tag1 Battery Status(1 Byte) + &rs1= (5Bytes) + Received Signal Strength Indicator(RSSI) for

Tag1 (1 Byte) + dt1= (4 Bytes) + Tag1 Read date(6 Bytes) + &tm1= (5 Bytes) + Tag1 Read

Time (6 Bytes) + &t2= (4Bytes) + Tag2 ID (7 Bytes) + &bs2= (5Bytes) + Tag2 Battery Status(1

Byte) + &rs2= (5Bytes) + Received Signal Strength Indicator(RSSI) for Tag2 (1 Byte) + dt2=

(4 Bytes) + Tag2 Read date(6 Bytes) + &tm2= (5 Bytes) + Tag2 Read Time (6 Bytes) + &t3=

(4Bytes) + Tag3 ID (7 Bytes) + &bs3= (5Bytes) + Tag3 Battery Status(1 Byte) + &rs3= (5Bytes)

+ Received Signal Strength Indicator(RSSI) for Tag3 (1 Byte) + dt3= (4 Bytes) + Tag3 Read

date(6 Bytes) + &tm3= (5 Bytes) + Tag3 Read Time (6 Bytes) + &t4= (4Bytes) + Tag4 ID (7

Bytes) + &bs4= (5Bytes) + Tag4 Battery Status(1 Byte) + &rs4= (5Bytes) + Received Signal

Strength Indicator(RSSI) for Tag4 (1 Byte) + dt4= (4 Bytes) + Tag4 Read date(6 Bytes) +

&tm4= (5 Bytes) + Tag4 Read Time (6 Bytes) + &t5= (4Bytes) + Tag5 ID (7 Bytes) + &bs5=

(5Bytes) + Tag5 Battery Status(1 Byte) + &rs5= (5Bytes) + Received Signal Strength

Indicator(RSSI) for Tag5 (1 Byte) + dt5= (4 Bytes) + Tag5 Read date(6 Bytes) + &tm5= (5

Bytes) + Tag5 Read Time (6 Bytes) + &t6= (4Bytes) + Tag6 ID (7 Bytes) + &bs6= (5Bytes) +

Tag6 Battery Status(1 Byte) + &rs6= (5Bytes) + Received Signal Strength Indicator(RSSI) for

Tag6 (1 Byte) + dt6= (4 Bytes) + Tag6 Read date(6 Bytes) + &tm6= (5 Bytes) + Tag6 Read

Time (6 Bytes) + &t7= (4Bytes) + Tag7 ID (7 Bytes) + &bs7= (5Bytes) + Tag7 Battery Status(1

Byte) + &rs7= (5Bytes) + Received Signal Strength Indicator(RSSI) for Tag7 (1 Byte) + dt7=

(4 Bytes) + Tag7 Read date(6 Bytes) + &tm7= (5 Bytes) + Tag7 Read Time (6 Bytes) + &t8=

(4Bytes) + Tag8 ID (7 Bytes) + &bs8= (5Bytes) + Tag8 Battery Status(1 Byte) + &rs8= (5Bytes)

+ Received Signal Strength Indicator(RSSI) for Tag8 (1 Byte) + dt8= (4 Bytes) + Tag8 Read

date(6 Bytes) + &tm8= (5 Bytes) + Tag8 Read Time (6 Bytes) + &t9= (4Bytes) + Tag9 ID (7

Bytes) + &bs9= (5Bytes) + Tag9 Battery Status(1 Byte) + &rs9= (5Bytes) + Received Signal

Strength Indicator(RSSI) for Tag9 (1 Byte) + dt9= (4 Bytes) + Tag9 Read date(6 Bytes) +


&tm9= (5 Bytes) + Tag9 Read Time (6 Bytes) + &t10= (5Bytes) + Tag10 ID (7 Bytes) + &bs10=

(6 Bytes) + Tag10 Battery Status(1 Byte) + &rs10= (6 Bytes) + Received Signal Strength

Indicator(RSSI) for Tag10 (1 Byte) + &dt10= (6 Bytes) + Tag10 Read date(6 Bytes) + &tm10=

(6 Bytes) + Tag10 Read Time (6 Bytes)

Note: Phrases in bold are Variables.

The Sample Packet:

POST /eth_rfid.php HTTP/1.1

Host: 122.165.082.090

Content-Type: application/x-www-form-urlencoded

Content-Length: 469

sn=343&ri=NS01&pt=S&t0=MURALIT&bs0=0&rs0=4&dt0=140616&tm0=115725&t1=SANKARI

&bs1=0&rs1=4&dt1=140616&tm1=115725&t2=ANBARAS&bs2=0&rs2=7&dt2=140616&tm2=1

15725&t3=SRIRAMN&bs3=0&rs3=6&dt3=140616&tm3=115726&t4=PARVATH&bs4=0&rs4=5&

dt4=140616&tm4=115726&t5=KARTHIK&bs5=0&rs5=5&dt5=140616&tm5=115726&t6=12345

67&bs6=0&rs6=5&dt6=140616&tm6=115726&t7=ARUNACH&bs7=0&rs7=4&dt7=140616&tm7

=115727&t8=RAMAKRI&bs8=0&rs8=6&dt8=140616&tm8=115727&t9=GOVINDV&bs9=0&rs9=

6&dt9=140616&tm9=115727

The variables in the HTTP POST request and its description is given in Table 15.

Field Description Example

URL Universal Resource Locator. This should be

40 bytes. If the URL is less than 40 bytes,

remaining bytes are padded with space.

/eth_rfid.php

Host IP Host IP Address 122.165.082.090

Length This is the content length in HTTP header. It

is the total length of POST data and it is

constant 469.

469

Sequence Number It is the packet sequence number which gets 016


incremented by 1 for each successive

packets. (0-999)

Reader ID 4 Byte Reader ID which uniquely identify

from which reader, the packet is coming

from.

NS01

Packet Type There are two packet types. R – Regular

packet coming after the configured time

interval, S – Stored Tag data in the packet.

S

Tag[x] ID* 7 Byte Tag[x] ID MURALIT

Tag[x] Battery

Status*

1 Byte Battery Status of Tag [x]

0- Sufficient Tag Battery

1- Low Battery

0

Received Signal

Strength

Indicator(RSSI) for

Tag[x]*

1 Byte RSSI for Tag. This is in 10-point scale.

Table 16 gives RSSI in dBm for various

values in this field (0-9).

4

Tag[x] Read date* The date at which the tag is read in

DDMMYY format with zero padding.

140616

Tag[x] Read time* The time at which the tag[x] is read in

HHMMSS format with zero padding.

115725

Table 5.1: Fields in HTTP POST Data

These fields will repeat for the 10 tags (x = 0 to 9)

S. No RSSI Field RSSI Range

1. 2 -20dBm to -29dBm

2. 3 -30dBm to -39dBm

3. 4 -40dBm to -49dBm

4. 5 -50dBm to -59dBm

5. 6 -60dBm to -69dBm

6. 7 -70dBm to -79dBm


7. 8 -80dBm to -89dBm

8. 9 -90dBm to -99dBm

Table 5.2: RSSI Field and its range in dBm

5.3. Sample Web Application

A PHP Example to get the data from the device and store it in MySQL Database has been

given below.


$v_t[5]=($_POST["t5"]); //Sixth Tag $v_bs[5]=($_POST["bs5"]); $v_rs[5]=($_POST["rs5"]); $v_dt[5]=($_POST["dt5"]); //Sixth Tag Entry Date $v_tm[5]=($_POST["tm5"]); //Sixth Tag Entry Time $v_t[6]=($_POST["t6"]); //Seventh Tag $v_bs[6]=($_POST["bs6"]); $v_rs[6]=($_POST["rs6"]); $v_dt[6]=($_POST["dt6"]); //Seventh Tag Entry Date $v_tm[6]=($_POST["tm6"]); //Seventh Tag Entry Time $v_t[7]=($_POST["t7"]); //Eighth Tag $v_bs[7]=($_POST["bs7"]); $v_rs[7]=($_POST["rs7"]); $v_dt[7]=($_POST["dt7"]); //Eighth Tag Entry Date $v_tm[7]=($_POST["tm7"]); //Eighth Tag Entry Time $v_t[8]=($_POST["t8"]); //ninth Tag $v_bs[8]=($_POST["bs8"]); $v_rs[8]=($_POST["rs8"]); $v_dt[8]=($_POST["dt8"]); //ninth Tag Entry Date $v_tm[8]=($_POST["tm8"]); //ninth Tag Entry Time $v_t[9]=($_POST["t9"]); //Tenth Tag $v_bs[9]=($_POST["bs9"]); $v_rs[9]=($_POST["rs9"]); $v_dt[9]=($_POST["dt9"]); //Tenth Tag Entry Date $v_tm[9]=($_POST["tm9"]); //Tenth Tag Entry Time for ($x = 0; $x < 10; $x++) { if ($v_t[$x] != " ") { $sql ="INSERT INTO tag_date_time (reader_id, serial_no,packet_type, tagid, battery_stat, rssi, dat, tim) VALUES ('".$v_ri."', '".$v_sn."', '".$v_pt."', '".$v_t[$x]."', '".$v_bs[$x]."', '".$v_rs[$x]."','".$v_dt[$x]."', '".$v_tm[$x]."')"; mysqli_query($conn, $sql); } } mysqli_close($conn); ?>

SQL Command for creating table ‘tag_date_time’ in database ethernet_rfid has been given below.

CREATE TABLE IF NOT EXISTS `tag_date_time` (

`server_Time` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,

`reader_id` varchar(4) NOT NULL,

`serial_no` varchar(3) NOT NULL,

`packet_type` varchar(1) NOT NULL,

`tagid` varchar(7) NOT NULL,

`battery_stat` varchar(1) NOT NULL,


`rssi` varchar(1) NOT NULL,

`dat` varchar(8) NOT NULL,

`tim` varchar(6) NOT NULL

) ENGINE=MyISAM DEFAULT CHARSET=latin1;

The snapshot of the mySQL database has been given in Figure 4.

Figure 4: Screenshot of the Ethernet_rfid database with ‘tag_date_time’ table’s view

6. Troubleshooting

This section gives some troubleshooting tips which help the users to diagnose and solve the

problem by themselves. These problems may creep in when the user goes to install the system.

This section gives the commonly encountered problems with Mastiff Tag and Mastiff Ethernet

Reader and gives the possible solutions.

S. No. Problem Possible Solution

1 I’m unable to perform ‘Read’ or

‘Write’ while I try to configure

Mastiff Tag.

1. Ensure that the Mastiff Tag is kept nearer to

the USB Dongle.

2. Ensure that the correct COM port for the USB


dongle has been selected. This can be ensured by

right clicking ‘My Computer’ icon and selecting

Properties->Hardware->Device Manager->Ports.

Check whether the COM port number for ‘USB

Serial Port’ has been selected in the user

configuration option.

3. Show the magnet near to the center of the

Mastiff Tag as the reed switch is in the center.

4. Check the voltage for the battery and if it is

less than 2.5V, then change the battery and try

the configuration again.

2 My PC/laptop is not recognizing

the USB dongle when it’s

connected.

The USB dongle uses FT232 for USB connection.

If your system doesn’t have drivers for FTDI,

then that can be downloaded from the following

link: www.ftdichip.com/Drivers/VCP.htm. The

Drivers are given in the CD also.

3 Mastiff Tag to Mastiff Ethernet

Reader RF communication is not

happening even though the Mastiff

Tag is nearer to Mastiff Ethernet

Reader.

Ensure that the RF baud rate and channel for the

Reader and Mastiff Tag are identical for the

communication to happen.

4 Server to Ethernet Reader

communication is not happening.

Though the server is listening at

the configured port, Ethernet

Reader can’t get connected to the

server.

1. Check whether the IP address of the server

and the port at which it is listening has been

given correctly for the Ethernet Reader

configuration.

2. Check whether any firewall in the server is

blocking the access to the port number in which

it is listening. If so disable the firewall and try.

3. If a custom made application is running in the

file:///C:/Users/admin/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/XQGQRLX3/www.ftdichip.com/Drivers/VCP.htm


server to listen for the incoming connection,

then it is better to run generic TCP/IP utility

(like Hercules TCP/IP Utility) to check whether

it is the device problem or the application

problem

4. Check whether the Reader’s Ethernet LED is

blinking for every 1 second. This indicates that

the Ethernet stack is running in the Reader.

P6. Mastiff Ethernet Reader misses out some

tags while sending the data to the Reader.

S6. Check Whether the Server Update Interval is

at least three times the tag transmission time

interval. This will ensure that the tag will be read

by the reader within the Server Update Interval.

Note: Decreasing the tag transmission time

interval will affect the battery life time.

7. Application Areas

Boom Barrier Control Access Control Asset Tracking and Monitoring People Tracking and Monitoring Home and Industrial Automation

8. Ordering Information

Product part Number Description

MASTIFF_ETH_READER Mastiff HTTP Ethernet Reader for Access Control

9. Contact Us


9.1. Technical Support

Reindeer Technologies Pvt. Ltd. has built a solid technical support infrastructure so that you

can get answers to your questions when you need them.

Our technical support engineers are available Mon-Fri between 9:00 am and 6:30 pm Indian

standard time. The best way to reach a technical support engineer is to send an email to

[email protected]. E-mail support requests are given priority because we can handle

them more efficiently than phone support requests.

9.2. Sales Support

Our sales department can be reached via e-mail at [email protected] or by phone at

+91-44-45022335.

Our sales department is available Mon-Fri between 9:00 am and 6:30 pm.

Reindeer Technologies Pvt Ltd Excellence Through Innovation

No. 77, Baskar Colony Virugambakkam

Chennai – 600092. India.

Phone: 91-44-45022335

Email: [email protected] Website: www.reindeer-tech.com
mailto:[email protected]://www.reindeer-tech.com/

MASTIFF™ HTTP Ethernet Reader - Reindeer tech · 2016. 7. 12. · CONFIDENTIAL MASTIFF™ Reader...

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Transcript of MASTIFF™ HTTP Ethernet Reader - Reindeer tech · 2016. 7. 12. · CONFIDENTIAL MASTIFF™ Reader...