C O R P O R A T E E X E C U T I V E E D U C A T I O N A N D D E V E L O P M E N T

26 & 27 SEPTEMBER 2018 - IMPIANA KLCC

Masterclass inTransforming Organisational Performance

Claudia Cadena Associate Faculty Othman Yeop Abdullah Graduate School of Business

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MASTERCLASS IN TRANSFORMING ORGANIZATIONAL PERFORMANCE26 & 27 SEPTEMBER 2018 – IMPIANA HOTEL KLCC

The current VUCA (Volatile, Uncertain, Complex, Ambiguous) business environment,

combined with the technological developments brought about by the I.R. 4.0 and the

presence of an ever changing and dynamic multi generational workforce, demand

more than ever that organizations adopt a rigorous, disciplined and practical approach

towards measuring business and employee performance.

The traditional performance management systems have failed to bring about tangible

and sustainable value. They mostly focus on reviewing past achievements and having

intermittent and restricted feedback conversations between managers and employees.

These conversations in most cases are not conducted within the context of strategic

analysis of the business situation, and the identification of timely corrective measures

that may directly impact the organization’s and employees’ ability to achieve desired

business results.

This Masterclass intends to provide participants with fresh perspectives and latest

trends on how successful organizations are approaching and transforming the way

they measure performance at organizational and individual level, with the ultimate

objective of being able to not only achieve, but exceed desired business outcomes.

By the end of the programme, participants will be able to:

• Understand the reasons behind the failure of traditional performance

management systems in supporting organizations to achieve business results

• Build a business case for change that will enable them to propose improvements

to their organizations own performance management system

• Put together a plan of action on how to transform the way their organizations

manage performance

• Support managers in improving their performance conversations through the

coaching methodology

• Participants will enhance their strategic perspective and understanding of

performance measurement and management

• Participants will be able to have robust conversations with business leaders

regarding the alternative ways to measure and manage organizational and

individual performance

• Participants will have a structured methodology to support managers and

employees in having more productive performance conversations

MASTERCLASS OVERVIEW

OBJECTIVES

BENEFITS

PAYMENT DETAILS

CONTACT DETAILS

• Chief Human Capital Management Officers / HR Directors / HR Managers• HR Business Partners• Heads of Talent Management• Heads of Performance Management• Business leaders • Organizational Transformation leaders

TARGET AUDIENCE WORKSHOP OUTLINE

DAY 1 – 26 SEPTEMBER 2018 (9am – 5pm)

DAY 2 – 27 SEPTEMBER 2018 (9am – 5pm)

Current practices• Strategic alignment of metrics and measurements

• The performance management cycle

• The conversations

• Documentation

Latest trends• Context and flexibility

• Continuous coaching conversations

• Simplification of documentation

• Digital integration

Transforming the organizational performance mode• Building the business case for change

• Obtaining stakeholder buy in and support

• Defining and refining performance measures and metrics

• Enhancing managers coaching capabilities

Transformation Case Study• The current organizational situation

• The challenges

• The expected and required changes

Case study discussion• Brainstorming sessions on how to define what needs to be changed,

how it should be changed and resources required

• Deployment of the transformation management methodology to

introduce the required changes

• Identification of opportunities and challenges that need to be managed

while undertaking a transformational project of this nature

PAYMENT DETAILS Payment to be made to : Universiti Utara Malaysia Bank : Bank Islam Malaysia Berhad Account Number : 02093010000010 Kindly email proof of payment to: saharah@uum.edu.my

CONTACT DETAILS

Mr Badrie Abdullah

Director

Corporate Executive Education and DevelopmentOthman Yeop Abdullah Graduate School of BusinessUniversiti Utara Malaysia06010 Sintok, Kedah Darul AmanTel: 017-369 1386 Fax: 04 – 928 7160Email: badrie@uum.edu.my Website: www.oyagsb.uum.edu.my

Saharah Saad

Executive Officer

Corporate Executive Education and Development Othman Yeop Abdullah Graduate School of BusinessUniversiti Utara Malaysia ( KL Campus )41-3, Jalan Raja Muda Abd Aziz 50300 Kuala Lumpur Tel: 03 2610 3060 H/F: 011-1129 3060Email: saharah@uum.edu.myWebsite: www.oyagsb.uum.edu.my

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F A C I L I T A T O R ’ S B I O D A T A

Claudia Cadena Associate Faculty

Othman Yeop Abdullah Graduate School of BusinessRenowned International Speaker and Expert

Claudia Cadena is the Founder and Principal Consultant of Thread Advisory, a company incorporated in Malaysia

focusing on Strategic Human Capital Management consulting. She has over 25 years of strategic, operational

and consulting experience in human capital management. In addition to her corporate HR roles, she has been a

member of Organizational Executive Committees, care-taker CEO for a Training Academy and a Board member.

Her areas of expertise are organizational transformation and culture, talent and performance management,

change / transition management, employee engagement and communication. These technical skills are

supported with her strong programme / project and stakeholder management capabilities.

She is a Lawyer (Universidad de los Andes - Colombia) and has a Master in Industrial Relations and Human Capital

Management from London School of Economics. She is a member of Malaysian Institute of Human Resources

Management and the Malaysian Association of Certified Coaches.

Category Programme Fee

SUPERSAVER FEE (REGISTER BY 17 SEPTEMBER 2018) RM2000 RM1800

MAH / MICCI / IMM Members RM1800 RM1500

Late Registration Fee & Late Registration RM2500 RM2500

Programme fee 100% claimable under HRDF subject to Terms and Conditions of HRDF and Employer eligibility. Universiti Utara Malaysia (GOV100014470) is a registered Training Provider with HRDF.

Because attendance at this programme requires significant advance preparation, refunds are not permitted. Invoice once issued cannot be cancelled except for exceptional reasons. Registrants who cancel less than 7 days in advance may nominate an acceptable substitute or attenda future session of the same programme within one calendar year.

UUM OYAGSB reserves the right to postpone the programme 2 weeks before programme dates, if there are inadequate registrations.

CANCELLATION POLICY AND POSTPONEMENT OF PROGRAMME

REGISTRATION FORM

Details of Registrants ( You may also email the Registrant details )

Name of Participant :

IC / Passport Number : Contact Number :

Email Address :

Organisation Name & Address :

Name of Person in Charge( Authorised to sign form and email address )

Total Fee Payment( Please refer to Programme Fee Table )

Please email registration form to : saharah@uum.edu.my

MASTERCLASS IN TRANSFORMING ORGANIZATIONAL PERFORMANCE26 & 27 SEPTEMBER 2018 – IMPIANA HOTEL KLCC

1 Pax 2 & Above