1. J.W. Bill Marriott Jr.

2. J.W. Bill Marriott Sr. Established in 1927 as a root beer stand. Developed Hot Shoppes, drive-in restaurant ,1930. Supplied Eastern Airlines with meals from his Hot Shoppes franchise. Revolutionized in flight dining 3. Marriott Sr.s Style Took great pride in every aspect of his companies. done Efficiently, and done well Ran businesses like all employees were family. Established health care for employees in 1930 (virtually unheard of before) 4. Transition Opened first hotel in 1957 Began to expand immediately Marriott Sr. began to mentor Marriott Jr. Marriott Jr. takes over in 1964 Bill Marriott Jr. made a point to follow beliefs and structure his father implemented Opened two theme parks in 1976 and sold them in 1984. 5. 2005- Jr. described his greatest accomplishment as the role Ive played in developing the hotel side of the business. We started with one, and now we have 3,800 Marriott now includes 18 different hotel brands that are now run with Marriott standards. Even with such expansion culture of caring for people instilled by J.W Marriott Sr. still strong throughout. 6. Brands 7. Branding minimal ownership so that the company can focus on branding current hotels and improving their functionality J.W. Marriot Jr. When asked how many hotels he owns, Marriot responded, Well, traditionally, we're a hotel manager. And we don't own hotels, we don't buy hotels, except in very, very few instances. Someone asked me the other day, out of your over 3,500 hotels, how many do you own? . . .seven 8. Standards upheld commitment to customer loyalty Marriott Jr. also takes it upon himself to visit his hotels regularly to see how general managers operate. He states, A personal practice I do when I visit hotels is check if the general manager looks at their peoples name badges. If they don't, I know how well they know their people 9. Employee Relationships Instilled from Marriott Sr. a managers relationship should be personal with each employee He cites one indicator of Marriott Internationals excellence in this capacity in describing a General Manager at the New York Marquis Hotel, which contains 2000 rooms. Not only did he know every employee by name but he also knew their favorite sports team and what their other interests were and was able to talk individually with each one of them. And they all thought he was just terrific because he took a personal interest in them 10. Marriott Jr. is quoted as saying, The four most important words in the English language are, What do you think? Listen to your people and learn Marriott displays commitment to ensuring that employees are well trained and aware of the ability to grow within the company Excellent and extensive training period 50% of our hotel general managers started in the hourly positions in the company 11. we know that if we treat our employees correctly, they'll treat the customers right. And if customers are treated right, they'll come back 12. Conclusion Maintaining core ideas such as customer loyalty, always striving to be the best, and possessing a commitment to keep employees happy has enabled Marriott International to continue great success. Marriott Sr. began a legacy set on making customers happy and treating employees as valued assets, and his son, Bill Marriott Jr., expanded upon his fathers dream.