Marketing the Library to UndergraduatesOutreach and Information Literacy

Marlo Maldonado Young, M.L.S.Undergraduate Outreach Coordinator, UCSD Libraries

Presentation Overview

• Discuss marketing and outreach-related concepts, practices

• Discuss undergraduate info-seeking behaviors, library perceptions

• Discuss interrelatedness of marketing, outreach, and IL

What Is Marketing vs. Outreach?

• Ultimately, strategic public relations that also integrates

strategic communications activity

• Marketing is a process w/three major functions:

1. Identifying opportunities to promote an awareness of the library to target audiences 2. Influencing target audience choices through brand building and promotion 3. Servicing target audience to develop loyalty, gain repeat business, and generate word-of-mouth advertising

• Outreach is a function or mode of marketing, and even instruction

Why Market & Outreach?5 Simple Reasons

1. Encouraged by OCLC, ACRL, IL Best Practices, among others

2. Supports campus and library public relations,

marketing, and educational agendas

3. Tremendous lack of awareness, competition, misconceptions

4. To educate, inform, empower, and serve

5. Major opportunity to re-assert, re-define our roles, value, skills, etc.

Undergrads18-24 Years Old

Net Generation “Born Wired

•Accustomed to “instant information”, Digital Immediate Gratification •Embrace “social software” and collaborative technologies

•Associate computer, Web w/conducting research

•Seamless “infosphere” w/out boundaries between work, play, & study

•Graphically-oriented

•Astute consumers; heavily marketed

Undergrads & LibrariesWhat Do They Want?

• Collaborative space• Noise-friendly and quiet spaces• Computer friendly • Comfortable, mobile furniture• Food & drink• Library as Place

Role of the library as a place to study and socialize was more important than place to get info

Council on Library & Information Resources Report, 2003

Undergrads & Research Behaviors

• Research online; simple search engines, instant results

• Issues of time and difficulty of concern

• 71% used Internet as major source, 2002

• Minimal exposure to research process, terms, website evaluation

• Using both physical & virtual library

Undergraduate Outreach ProgramUCSD Libraries

Mission: Stimulate a greater awareness of the UCSD Libraries, its services, programs, and resources

Goals: 1. Heighten campus, particularly UGs, awareness and understanding of libraries for more effective use 2. Increase collaboration with students, faculty, staff

Objectives: 1. Provide direct, in-person contact with UGs, staff, etc. 2. Provide Libraries representation in print and electronic sources of campus info 3. Create networking and educational opportunities from involvement with campus events, committees, liaison roles

Undergraduate Outreach Program

• Libraries-wide planning, communication, activity, assessment

• Committee structure w/budget, 20K • Targets UGs directly and through student affairs & support services, colleges, co-curricular programs, staff, provosts, student orgs. etc.•

• Interfaces w/subject libraries outreach

• Working towards an Integrated Marketing Communication (IMC) approach

Integrated Marketing Communication IMC

• Synergistic use of public relations in tandem with other promotional tools to influence

perceptions and behaviors

• Strategic process used to plan, develop, execute, and evaluate persuasive brand communication programs

• Effective library outreach requires strategic marketing & communications activity

• Creates a brand identity for the library

What is a Brand, Branding?

• It’s the definition of your library that exists in each student’s mind -includes their expectations, impressions, preconceived notions –all things

• Branding is how you aspire to be recognized -it’s achieved through strategic and consistent marketing, communication, outreach activity

Creating UG Awareness, AppealVisibility

• Regular Campus Event Participation

-Outreach Table: branding, cool incentive items, smiles, fun

-Marketing materials make first impressions, too

-Fantastic oppty to also network w/campus folk

-15 to 20 events year

Integrating into an Online UG Community

• Study Break http://sixth.ucsd.edu/index.php?name=PNphpBB2&file=viewforum&f=29&sid=e39041d240d4738a5122f1e742417ba9

-Online discussion forum re: the libraries! -Informal -Two-way communication -Can post polls, include images “I think this it's awesome that we have a forum

just for the library!”

Increasing Visibility, Awareness through Online Learning Tool

• Get Started! http://libraries.ucsd.edu/services/getstarted/

-Modular learning tool

-Linked within all WebCT courses

-Extensive usability w/UGs; 25K visits in its first

three months

-Internal “press kit” w/marketing messages & graphics @ orpheus.ucsd.edu/ioc/getstarted.html

Advertising the Library to Increase UG Awareness

• Representation in key UG publications

• Less text is more!!

• Student images?

• Library logo?

• Graphical designer?

• 3K/year

Library NewslettersMore than just News

• Allow the library to regularly present itself as a brand and as a place

• Involves and features students

• Uses plain language

• Breaks down sophisticated concepts, jargon

• $4K/year, 14K/copies

http://libraries.ucsd.edu/services/navigator/

Incentive ItemsThey’re Powerful

• Assist in influencing behaviors, perceptions

• Communicate “fun”, “cool”

• Serve as after-the-fact reminders

• Can encourage communication

• $7K/year

Jacquie: whatsnewpromos.com/

Co-Marketing throughCampus Relationships

• Campus Involvement

-UCSD Marketing Council

-Undergraduate Colleges -Student Affairs

-Event planning committees

-Student Government

-K-14 Education & Outreach Council

-Office of Admissions & Relations with Schools

Co-Marketing through Co-Curricular Partnerships

• Orientation programs (freshman & transfers)• Tailored workshops for Student Affairs Programs: Information, Speech Preparation, and Public Speaking Information & Leadership: Knowledge is Power! Effectively Communicating Knowledge

• Student Health: Peer Health Educator training• Student Organizations • Exhibit, event partnerships• Athletics

Conclusion

• Marketing and outreach:

-Enables students to connect with and better understand us

-Is a non-traditional, yet strategic form of educating students

-Creates an identity for your library

-Showcases while advocating for libs

-Stimulates awareness and relationships

-Supports IL on conceptual and practical levels

Contact Info:

m2young@ucsd.edu

(858) 822-4803