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Transcript of Marketing (Case Study - Nike)
Durojaiye Hadijat Oluwatosin STU 19895 1
REPORT
ON
MARKETING
(CASE STUDY: NIKE)
BY
DUROJAIYE HADIJAT OLUWATOSIN
STU 19895
LEVEL 5
BTEC HIGHER NATIONALS
WORD COUNT: 3229
TO
RDI/EDEXCEL
DATE: 14th DECEMBER, 2009
Durojaiye Hadijat Oluwatosin STU 19895 2
Table of content
Introduction
Section 1
Concept and Purpose of Marketing
Definition of marketing
Characteristics of market oriented organisation
Selling concept versus marketing concept
Benefits and costs of implementing marketing approach
Section 2
Concept of Segmentation, Targeting and Positioning
Macro and Micro Environmental Factor to Marketing Undertaken By Nike
Segmentation criteria
Target market for Nike+ Sensor
Buyer behavior
Section 3
Individual Elements of the Extended Marketing Mix
Nike’s competitive advantage
Nike and its distribution strategy
Nike and its promotional strategy
Section 4
Application of the Extended Marketing Mix to Different Market Segments
Marketing mix for Nike+ Sensor
Difference in consumer and organizational marketing
International market versus domestic market
Conclusion
Durojaiye Hadijat Oluwatosin STU 19895 3
Introduction
Nike is the world’s largest athletic footwear and apparel company.
I am the Operations Office of Change-A-Life Foundation. I assist in developing and implementation of all administrative material and projects for the Foundation.
Durojaiye Hadijat Oluwatosin STU 19895 4
Section 1
Concept and purpose of marketing
The Chartered Institute of Marketing (http://www.cim.co.uk) defines Marketing is the concept of
satisfying customer needs by means of the product (or service), everything associated with
creating, delivering and consuming that product, and, by achieving a high degree of customer
satisfaction, retaining that customer indefinitely thereby achieving profitable growth.
The American Marketing Association (http://www.marketingpower.com) describes Marketing is
the process of planning and executing the conception, pricing, promotion, and distribution of
ideas, goods, and services to create exchanges that satisfy individual and organisational
objectives.
With the above, Marketing can be described as a process of implementing an effective marketing
mix targeted at consumers of a product with the aim of maintaining a high level of consumer
satisfaction while generating sales and profit.
This description was arrived at after closely studying what marketing entails
Characteristics of Market Oriented Organisations
Business organizations differ in their orientation starting from production to sales then
marketing. Marketing orientation of a business is to have an altogether different mindset i.e. to
focus on the customer first and the needs of the business thereafter
(www.freebizplan.org/business.../marketing/marketing_oriented.htm)
Durojaiye Hadijat Oluwatosin STU 19895 5
According to Dave Hall et al (2008), a business that is market oriented is one who continually
identifies, reviews and analyses consumers’ needs. Also, for an organisation to be market
oriented, it must exhibit the following characteristics:
Market Research: Nike rely on research committees and advisory boards made up of athletes,
coaches, trainers, equipment managers, orthopedists, podiatrist and other experts who consult
and review designs materials and concepts for product improvement.
Design its product according to the wishes of the consumers: Each brand speaks to a different
consumer as Nike has a dozen brands that serve more than 30 major sports consumer lifestyle
and serve millions of consumers with thousands of its products.
Produce the product in quantities the consumers want to buy: Nike believes that connecting
with consumers is one single most important competitive advantage in business today as such,
deep meaningful relationship with customers are the center of everything they do.
Distribute product in according to the buying habit and delivery requirement of the
customer: Nike ensures this by working with wholesale partners to create differentiated retail
destinations and product assortments that are tailored to their customers. This is done by
investing in direct retail concepts. Nike sells its products in 170 countries.
Set the price of the product at a level the consumer is ready to pay: Nike has created a
portfolio of brands capable of reaching across multiple sports, lifestyle categories, and price
points. Nike has become more strategic in developing and managing its product mix and pricing
to meet various segments and target audience.
Selling concept versus marketing concept
The Selling Concept
Kotler (2006), believes the selling concept holds that consumers and businesses, if left alone,
will ordinarily not buy enough of the organizations products. The organization must, therefore,
undertake an aggressive selling and promotion effort. This concept assumes that consumers
typically show buying inertia or resistance and must be coaxed into buying.
Durojaiye Hadijat Oluwatosin STU 19895 6
The Marketing Concept
The marketing concept holds that the key to achieving its organizational goals consists of the
company being more effective than competitors in creating, delivering, and communicating
customer values to its chosen target markets (Kotler, 2006).
The selling concept takes an inside-out perspective. It starts with the factory, focuses on the
existing products, and calls for heavy selling and promoting to produce profitable sales while the
marketing concept takes an outside-in perspective. It starts with a well-defined market, focuses
on customer needs, coordinates all the activities that will affect customers, and produces profits
by satisfying customers (Kotler, 2006). Its goal is to get sales and no concern is shown for
consumer satisfaction after the sale. However; marketing based on hard selling carries high risks
as it focuses on short-term results - creating transactional sales - rather than on building long-
term, profitable relationships with customers.
The marketing concept on the other hand is based around the philosophy that the customer, and
their needs and wants, is the number one priority. Achieving organisational goals depends on
determining the needs and wants of particular target markets and delivering desired benefits and
satisfactions of products and services better than the competition
Nike can be said to exhibit the market concept. Nike has various brands which it sells to various
segments of the market. For instance, Nike has been able to successfully group its customers into
three distinctive groups of men, women and children and provide products which fits into each
segment’s lifestyle and needs. Thus, Nike attracts and retains customers through superior product
offerings, which delivers Customer satisfaction and offering extended services to retain
customers.
Durojaiye Hadijat Oluwatosin STU 19895 7
Benefits and costs of implementing marketing approach
Any marketing approach to be adopted by an organization must meet the organisation’s goal and
objectives and the cost of the marketing approach must not be higher than the accrued benefit.
The cost to be incurred may be but not limited to the cost of the followings:
Market research: Nike invests heavily in market research in order to keep developing products
which will meet customer needs and satisfaction.
Initial product development: Nike has invested in setting up advisory board whose
responsibilities are to review designs, materials and concept for product improvement.
Attracting attentions of customers: Nike spends highly on attracting customers especially with
its endorsement scheme where notable stars approve its products. Also, it engages in sponsoring
major events. An example is being the official footwear and apparel sponsor of the Bank of
America Chicago Marathon which is the second largest marathon in the United States, attracting
over 45,000 runners every year
(http://answers.yahoo.com/question/index?qid=20081021151207AA5JAwZ,
www.Nikebiz.com?media/pr/2008/04/10_marathon.html and
http://wiki.answers.com/Q/Cost_and_benefits_of_marketing_approach).
Benefits
Profit: Nike has been able to make remarkable profits by driving top line revenue, expanding
gross margin, leveraging on expenses and focusing on the highest return opportunities.
Customer loyalty and trust: Over the years Nike’s swoosh logo has become one of the most
recognized symbols in the world making it a brand which is tested and trusted.
Durojaiye Hadijat Oluwatosin STU 19895 8
Long term goal: Nike is been consistent in its long term profitable growth.
Reputation: Nike has built its reputation over the years as one of the leading manufactures in the
footwear and apparel industry by offering products that meets customer requirements.
Durojaiye Hadijat Oluwatosin STU 19895 9
References
American Marketing Association (2009) Marketing power [Online]
http://www.marketingpower.com [Assessed: 14 November 2009]
Business Plans for small business (2007) Market oriented business
http://www.freebizplan.org/business.../marketing/marketing_oriented.htm [Assessed: 17
November 2009]
Chattered institute of marketing (2009) Marketing [Online] http://www.cim.co.uk [Assessed:
11th November 2009].
Dave H, Rob J, Carlow R, Alain A, Ian C and Dave G 2008. Business studies Fourth Edition
Great Britain, Person Education.
Kotler P and Arstrong G, (2006), Principles of marketing. Eleventh Edition. New Jersey, Pearson
Education.
Nike Inc. (2008) Press releases http://www.Nikebiz.com?media/pr/2008/04/10_marathon.html
[Assessed: 3rd December 2009].
Wiki Answers (2009) http://wiki.answers.com/Q/Cost_and_benefits_of_marketing_approach
[Assessed: 3rd December 2009].
Yahoo Answers (2009) Cost and benefit of marketing approach
http://answers.yahoo.com/question/index?qid=20081021151207AA5JAwZ Identify and
assess the benefits and cost of a marketing approach [Assessed: 20th November 2009]
Durojaiye Hadijat Oluwatosin STU 19895 10
Section 2
Concept of segmentation, targeting and positioning
Macro and micro environmental factor to marketing undertaken by Nike
Under the macro environment, the economic and technological environments will be discussed
while under the micro environment, stakeholders will be examined.
The economic environment
Companies and their suppliers, marketing intermediaries, customers, competitors and public all
operate in a macroeconomic environment of forces and trends that shape opportunities and pose
threats. These forces represent non-controllables which a company must monitor and respond to.
Currently, the world economy is in recession as such, Nike being a global brand operates in a
recessionary environment. It is therefore imperative to recognise the key features associated with
this stage of its business cycle. For example, consumer and buying power declines during a
recession, and spending may actually remain at the depressed level even when the economy
enters the recovery period. This automatically reduces company profits.
In the economic arena, Nike is increasingly affected by global forces such as:
1. Asian economic power: The Asian economic crisis also affects Nike since its goods are
manufactured in Asia. The labor costs and material prices are rising.
2. International monetary crises: Nike's growth is not just affected by the local economy but
also in the international economy. A weak Euro and an Asian recession could mean weak
sales for Nike.
Durojaiye Hadijat Oluwatosin STU 19895 11
Technological environment
Technology affects not only products and services that are available to customers, but also the
way in which things are made and the ways in which time can be saved in carrying out some of
the fundamental operations in the workplace. A company’s growth prospective is affected by
how many major new technologies are discovered.
Nike is able to effectively harness its technology environment to boost its marketing efforts and
this has translated into robust sales of its products. However; as products become more complex
the public needs to be assured of their safety. Consequently government agencies’ powers to
investigate and ban potentially unsafe products have been expanded. Marketers must therefore be
aware of these regulations when proposing developing and launching new product.
Stake holders
According to RDI (2009), stakeholders are groups of individuals who have a stake in, or an
expectation of, a particular organisation's performance. Such stakeholders will include many
interest groups. Some of these groups will have an interest in many organisations, whilst others
will only hold an interest in particular types of organization.
It is therefore imperative to identify these key stake holders so as to safe guard their interest in
the company. An understanding and identification of stake holders will enable Nike to satisfy
them.
Durojaiye Hadijat Oluwatosin STU 19895 12
Segmentation criteria
To manage effectively the marketing effort and to satisfy the needs and wants of customers,
many firms place consumers into groups, a process called market segmentation. In this process,
potential customers are categorized based on different needs, characteristics, or behaviors.
Market segments are evaluated as to their attractiveness or potential for generating revenue for
the firm (http://www.answers.com/topic/marketing).
Commonly used criteria for segmentation include:
1. Geographical (e.g. country, region, city, town, etc.)
2. Demographic (e.g. age, gender, socio-economic class, etc.)
3. Behavioural (e.g. brand loyalty, usage rate, etc.)
Nike may use the above to segment the market for its Nike+ sensor for example; it may create a
segment to be marketed to say African men and women athletes between the ages of 18 – 35
years.
Target market for Nike+ Sensor
The Nike+ sensor enables footwear to talk to an iPod nano or Nike+ SportBand, giving instant
performance information and real-time feedback during a run. With this, the iPod nano/
SportBand becomes a personal coach or training partner as runners can log their run data, track
their progress, utilize training tools, and connect with other members all over the world at the
nikeplus.com (www.nikebiz.com/media/pr/2006/05/23_nikeplus.html).
Durojaiye Hadijat Oluwatosin STU 19895 13
Figure 1: Nike+ Sensor (http://www.apple.com/ipod/nike/run.html)
Naturally, the preferred target market for the Nike+ Sensor will be majorly professional male and
female athletes (in the track category) in Africa. This target market will be attractive as athletes
need to constantly train and monitor their runs and its progress for competitions. Usually
professional athletes engage in the followings:
1. Run to burn calories
2. Engage in running completion e.g the Olympics
3. Engage in running/work-out for agility, speed and power
4. Engages in improving coordination, endurance, stability and functional strength training.
5. Run/train to develop and maintain sport specific strength
Athletes’ programs need to be designed for them. The only way to do this is to work with a
coach or trainer who specializes in the particular sport and can custom design a program. This,
the Nike+ sensor does.
Durojaiye Hadijat Oluwatosin STU 19895 14
Buyer behavior
Buyers make purchases for the purpose of satisfying needs. All the behavior exhibited by buyers
during purchase may be termed as buyer behaviour. Some of the questions marketers must ask
are:
1. How do buyers want to purchase the product?
2. Do they prefer to buy from retailers, locally, via mail order or perhaps over the Internet?
3. Which channels are best served to provide the customer with the information they need
before buying?
4. Does the product need specific technical assistance either to install or service a product?
Consumer is the king and it is the consumer that determines what a business is, therefore a sound
marketing programme start with a careful analysis of habits.
Nike should recognise that a full knowledge of buyer behavior and what influences buyer
decision such as demographics, personality, motivation, attitudes, beliefs, and feelings, culture,
locality, ethnicity, family, reference groups, lifestyle will help its marketers understand how
various products fit into the plans, goals and lives of consumers of their products. Thus,
developing an effective strategy (en.wikipedia.org/../consumer_behaviour).
Durojaiye Hadijat Oluwatosin STU 19895 15
References
Answers Corporation (2009) Marketing http://www.answers.com/topic/marketing [Assessed: 6th December 2009].
Apple Inc (2009) Rock and run http://www.apple.com/ipod/nike/run.html [Assessed: 6th December 2009].
Nike Inc. (2006) Press release http://www.nikebiz.com/media/pr/2006/05/23_nikePlus.html [Assessed: 6th December 2009].
Resource Development International (2009) Micro environment http://www.rdi.co.uk [Assessed:
8th December 2009].
Wikipedia (2009) Consumer behaviour http://en.wikipedia.org/wiki/Consumer_behaviour
[Assessed: 8th December 2009].
Durojaiye Hadijat Oluwatosin STU 19895 16
Section 3
Individual elements of the extended marketing mix
Nike is engaged in the design, development and global marketing of footwear, apparel,
equipment and accessory products. Its products are designed for specific athletic use however;
some of its products are worn for casual purposes. Nike creates designs for men, women and
children. It designs shoes for outdoor and indoor sporting activities and other athletic and
recreational uses. Nike also sells casual footwear, apparel and accessories for men and women
under the brand names such as Cole Haan, Converse, Hurley, Nike Golf, and Umbro
(http://www.nike.com, http://www.nikebiz.com)
Nike’s Competitive Advantage
Nike is the world’s largest athletic footwear and apparel company. Rivalry in the apparel and
footwear industry is very proactive. Many new sports conglomerates are attracted to this market
due to high and promising profits. Nevertheless, Nike faces only few competitors due to high
barrier to entry and the ability to diversify and differentiate its products. Some of company’s
major competitors include Adidas and Reebok.
One of the reasons Nike continues to lead innovation in footwear, apparel, and equipment is that
Nike is already highly advanced in the Research and Development area. Specifically, Nike has
an advisory board and operates its own Sport Research Lab for effective research work,
reviewing designs, materials and concepts for product improvement
(http://www.nikebiz.com/company_overview/)
Durojaiye Hadijat Oluwatosin STU 19895 17
Nike enjoys the popularity of its brand name and it is recognized all around the world. Nike’s
Swoosh Design logo is one of the most recognized symbols in the world.
Nike has many brands and each speak to different segment and target consumers of the market
effectively thus allowing for long term growth. Also, Nike’s ability to effectively differentiate its
product has placed it above its competitors which have translated to profit margins that are
higher than the industry average.
Nike and its distribution strategy
Nike’s distribution strategy involves working with wholesale partners in order to create
differentiated retail destination and product assortment that are tailored to their consumers
however; Nike’s main distribution involves closely managing the distribution of its products so
as to balance supply and demand. Nike achieves this by investing in direct retail concepts. This
strategy is cost effective and ensures uniformity in prices. This strategy helps to measure
consumers’ responses and accurately project the company’s profit and loss.
Since Nike’s major distribution strategy involve the use of its on-line stores it may be improved
by engaging in television marketing with toll-free call back numbers or its website to allow
consumers place orders and speed up purchases.
Nike and its promotional strategy
Nike’s promotional strategies involve the use of endorsement and sponsorship. For example,
Nike is the official footwear and apparel sponsor of the American Football Team.
The successes of Nike’s endorsement strategy lie in the fact that Nike is able to talk effectively
to various segments by using stars that connects and appeal to each segments and target
consumers.
Durojaiye Hadijat Oluwatosin STU 19895 18
Reference
Nike Inc. (2009) Company overview http://www.nikebiz.com/company_overview/ [Assessed 6th
December 2009]
Durojaiye Hadijat Oluwatosin STU 19895 19
Section 4
Application of the extended marketing mix to different market segments
Marketing mix for Nike+ Sensor
Target market 1: professional African male and female athletes in the track events from ages
16-35 years.
Target market 2: African male and female runners who want to keep fit; from ages 13-60 years.
Product: Nike+ Sensor
Scope of the product/end user
The Nike+ sensor is a product that emanated from the unique partnership between Nike and
Apple. With this, the iPod nano, iPod touch (2nd generation), or iPhone 3GS becomes a coach,
personal trainer and favorite workout companion. The Nike+ sensor can also be used with the
Nike+ Sport Band.
Figure 2 : Nike+ Sensor (http://hastenministries.wordpress.com/2009/06/02/nike-sportband-
product-review)
Durojaiye Hadijat Oluwatosin STU 19895 20
Figure 3: Nike+ SportBand (http://gadgetwise.blogs.nytimes.com/2009/07/17/marathon-tech-
review-nike-sportband)
Figure 4: Nike+ iPod Sport (http://www.apple.com/ipod/nike/run.html)
The Nike+ sensor works by inserting the wireless sensor inside the custom, built-in pocket
beneath the insole of a Nike+ shoe, then plugging the receiver into the Dock connector on the
Nike+ Sport band or iPod nano. While running or walking, the sensor sends information to the
device, tracking the time, distance, pace, and calories burned.
After running, sync the iPod or detachable USB of Nike+ SportBand to transfer workout data to
iTunes and nikeplus.com where one can evaluate performance history, set goals, and even
challenge other runners to a virtual race.
Durojaiye Hadijat Oluwatosin STU 19895 21
Figure 5: Procedures in activating Nike+ (http://www.apple.com/ipod/nike/run.html)
Specifications
The sensor's battery is not replaceable or rechargeable and has a life of over 1000 active hours.
Pricing
For Target 1: Pricing method is the market skimming
Market skimming pertains to firm releasing a good in a "first to market" scenario. Here, the idea
is to set the price at an initially high level, however; reduce it over time once the level of demand
gradually rises.
For Target 2: psychological pricing
This is ideal as this segment of the buyer tends to look for products which offer value for money.
It is believed that a slightly lower price will influence buyers’ decisions on whether to purchase
or not.
Durojaiye Hadijat Oluwatosin STU 19895 22
Place
For Target 1: All Nike direct retail shops in Africa and Nike online stores (www.nike.com),
Apple stores (www.apple.com), Apple retail stores, Apple authorized resellers and selected retail
stores in Africa.
For Target 2: all the venues of the 2011 All African Games in Mozambique thereafter, to be
available at all Nike wholesale and direct retail shops/stores and Nike and Apple online stores,
and selected stores in Africa.
Promotion
For Target 1: Public relations activity will be implemented. This will involve sponsorships,
press conferences, press release and donations. The internet will also play a major role in the
promotional mix
For Target 2: Advertisement will be majorly used. This will involve placing commercials in
television, bill boards, radio, newspapers and sport magazines showing a notable African athlete
endorsing the product. Bill boards will be placed at strategic locations and especially locations
near, and at the venue of the games. Product will be displayed at strategic stores in all venues.
Difference in consumer and organizational marketing
According to Dave Hall et-al 2008, consumer marketing is where business is marketing to
consumers while business to business marketing is where one business is engaged in marketing
its product to another business.
The organisational buying process is also more complex as it places emphasis on problem
recognition, need description, product specification, supplier search, proposal solicitation,
supplier selection, order routine specification and supplier performance review. Also
Durojaiye Hadijat Oluwatosin STU 19895 23
organisations place high monetary value on goods, make lengthy purchases of goods, and engage
in relationship marketing in order to retain customer when compared to consumer marketing.
International market versus domestic market
International marketing is of consequence to firms which operate in countries other than their
home country or the country in which they are registered in and have their head office.
With maturity within Nike’s domestic markets and opportunities in the international market,
Nike’s operation in an international market is solely dependent on a thorough understanding of
the culture, political and legal factors (political stability, government attitude to business, level of
economic development and the level governmental regulations of products) of the country in
which they market as these factors are clearly different from that obtainable in its domestic
market.
In as much as increasing global market share, sales and revenue is paramount in international
market, Nike must be careful not to introduce products which upset the social norms of the
people in the region since this will affect the demand for the products.
Durojaiye Hadijat Oluwatosin STU 19895 24
Conclusion
An effective understanding and implementing good Marketing practices has placed Nike at the
top of the ladder. Currently, Nike sells its products in 170 countries, employs more than 30,000
worldwide employees, has brands that serve more than 30 major sports and consumer lifestyles,
work with over 600 factory partners and serve millions of consumers with thousands of its
products.
Durojaiye Hadijat Oluwatosin STU 19895 25
References
Apple Inc (2009) Rock and run http://www.apple.com/ipod/nike/run.html [Assessed: 6th
December 2009].
Dave H, Rob J, Carlow R, Alain A, Ian C and Dave G 2008. Business studies Fourth Edition
Great Britain, Person Education.
He Who Has Ears Let Him Hear! (2009) Nike+ SportBand product review
http://hastenministries.wordpress.com/2009/06/02/nike-sportband-product-review [Assessed 4th
December 2009].
Macblogs (2008) Clever runners force apple to patent Nike+iPod Sensor and shoes
http://www.macblogz.com/2008/09/16/clever-runners-force-apple-to-patent-nikeipod- sensor-
and-shoes [Assessed: 6th December 2009].
The New York Times (2009) Marathon Tech Review: Nike SportBand
http://gadgetwise.blogs.nytimes.com/2009/07/17/marathon-tech-review-nike-sportband
[Assessed 4th December 2009].
Durojaiye Hadijat Oluwatosin STU 19895 26
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American Marketing Association (2009) Marketing power [Online]
http://www.marketingpower.com [Assessed: 14 November 2009]
Answers Corporation (2009) Marketing http://www.answers.com/topic/marketing [Assessed: 6th
December 2009].
Business Plans for small business (2007) Market oriented business
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Chattered institute of marketing (2009) Marketing [Online] http://www.cim.co.uk [Assessed:
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Dave H, Rob J, Carlow R, Alain A, Ian C and Dave G 2008. Business studies Fourth Edition
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Kotler P and Arstrong G, (2006), Principles of marketing. Eleventh Edition. New Jersey, Pearson
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and-shoes [Assessed: 6th December 2009].
Durojaiye Hadijat Oluwatosin STU 19895 27
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[Assessed: 3rd December 2009].
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[Assessed: 8th December 2009].
Yahoo Answers (2009) Cost and benefit of marketing approach
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