Marketel Pursuit IP PBX

19
1 Introduction to MarkeTel 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893

description

The MarkeTel Pursuit® - IP PBX is an affordable unified communications solution that provides a competitive edge for your company. It is a fully functional IP PBX, which helps to increase productivity and efficiency no matter the type of business you are in.

Transcript of Marketel Pursuit IP PBX

Page 1: Marketel Pursuit IP PBX

1

Introduction to MarkeTel

428 Victoria Avenue

Regina, SK

Canada S4N 0P6

Toll Free: (800) 289-8616

Phone: (306) 359-6893

Fax: (306) 359-6879

www.marketelsystems.com

Page 2: Marketel Pursuit IP PBX

2

MarkeTel was incorporated in 1993

Business Development Canada (BDC) Young

Entrepreneur of the Year Award

Export Development Corporation’s Export

Achievement Award

Target market is small to mid-size companies

Experts in Contact Centre Solutions

Products include hardware, software and services

Exceptional customer satisfaction

Excellent quality

Company in Brief

2

Page 3: Marketel Pursuit IP PBX

3

Vision

Experts in Contact Center Solutions

We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services

3

Simple Reliable Effective

Page 4: Marketel Pursuit IP PBX

4

High Quality Product – Minimize risk

Robust Solution – Realize value faster

Cost Effective – Improved bottom line

Exceptional Customer Service – Ease of mind

MarkeTel’s Competitive Advantage

4

Page 5: Marketel Pursuit IP PBX

5

Customer Centric:- Embracing a customer-focused culture by knowing our customers,

understanding their needs, and delivering exceptional results beyond expectation

Quality: - Efficient, reliable, and value-added products and services

Integrity:- Allowing our conscience to be the guiding force in everything we do

Accountability: - Taking on big challenges and seeing them through

Trust & Openness: - Promoting an open and honest environment where there is high integrity

Team work: - The only “I” in this organization is in “wIn”!

Passion: - Love for the company, customer, and technology

Innovation:- There is no limitation to the possibilities

Commitment:- Our success is measured by our customer’s success

Our Operating Principles

5

Page 6: Marketel Pursuit IP PBX

6

Customers Verbatim

“Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.”

Jodie Smith, Inside Sales ManagerRainSoft Pure Water Consultants

“We found their technical support to be very, very good in working with us; not only that, but the products themselves to be very, very reliable .”

David Zucker, OwnerLPC Corporations

Paul A. Laprade, PresidentIntegrated Mortgage Solutions

“The customer service we received, as well as the support from the technical team, was outstanding.”

Survey Says …

Overall CSAT with Technical Support: 93%

Overall CSAT with MarkeTel: 93%

Overall Comments:“Quality, reliability, simplicity, dependability”

“The guys there have been excellent!”

“They were on top of things. We couldn’t have asked for a better

service.”

“Been able to resolve everything.”

“They’re perfect!”

6

Page 7: Marketel Pursuit IP PBX

7

IP PBX IP PBX

Simple Reliable Effective

MarkeTel Pursuit Functions IP PBX

MarkeTel Pursuit IP PBX

Page 8: Marketel Pursuit IP PBX

8

MarkeTel Pursuit Functions IP PBX

PBX functions without the need for telephone company support….

Auto Attendant – IVR menu support

Call Routing – Route calls to the agent best equipped to handle them

Call Queuing – Manage call volumes more efficiently

Customized Switchboard – Simplify offices’ extensions

Voicemail – Both traditional and voice-mail to e-mail

Call Monitoring and Recording – Silent and barge-in for quality assurance

Page 9: Marketel Pursuit IP PBX

9

MarkeTel Pursuit Functions IP PBX

PBX functions continued….

Conference Bridge – Bridge as many parties as need be into your important calls

Anywhere Management – Remotely manage your MarkeTel Pursuit from anywhere

Remote Agent – Allows agents and supervisors to work from anywhere

Operator Groups – Reach multiple operators through a single phone line

Call Forwarding – Stay in touch with your clients wherever you may be…

Page 10: Marketel Pursuit IP PBX

10

Additional IP PBX Features

10

Integrates with any phone line – Supports both PSTN and VOIP lines on either handsets or soft phones

Large Scalability – Have as many operators and phone lines as desired

CRM Integration – Keep abreast of your clients needs with up-to-date information

Portability – Move to a new location without waiting on the phone company to migrate your feature set over

Flexible Software Architecture – Allows for frequent and speedy feature enhancements andupdates

Expandable Design – Functions as a predictive dialer when integrate with MarkeTel Prospector- Prospector maximizes productivity, reduces operating expenses and increases profits- Unlimited dispositions in suspend or call result entry- Automated hot transfer and continue next call

Page 11: Marketel Pursuit IP PBX

11

Simple Reliable Effective

MarkeTel M Phone

MarkeTel M Phone

Page 12: Marketel Pursuit IP PBX

12

MarkeTel M Phone

12

Navigate your call history, contact list and registered accounts easily.

Simple to use dial pad with current call status box.

Simple to read icons for phone functions. Drop down field keeps track of dialed numbers for quick dial.

Page 13: Marketel Pursuit IP PBX

13

Predictive Dialer

Simple Reliable Effective

Pursuit Predictive Dialer

Page 14: Marketel Pursuit IP PBX

14

Pursuit Predictive Dialer

14

Eliminates - Busy signals - No answers - Ringing - Dialing

Integration - Analog compatible - Digital compatible - VoIP compatible

Versatility - Operator computers using M Phone - Telephone keypad entry system

- Highly scalable

Effective - Increases productivity by upto 300% - REAL TIME reporting – vital stats updated continuously - Allows you to spend more time training your operators how to sell!

IMPROVE YOUR BOTTOM LINE!!!

Predictive Dialer

8

50

2

Wait Productive Talk Time Result Entry

Page 15: Marketel Pursuit IP PBX

15

Real-time web-based reporting Run multiple campaigns simultaneously Use multiple phonebooks in each campaign Large seat capacity Windows Explorer style Interface for Ease of Use Dialer chains can be stored in a remote location Real-time reports and vital campaign statistics Import call-lists and change settings “on-the-fly” Low training time

Pursuit Predictive Dialer

15

Page 16: Marketel Pursuit IP PBX

16

Simple Reliable Effective

Auto Dialer

MarkeTel AutoDialer TM

Page 17: Marketel Pursuit IP PBX

17

Easy to use, reliable, affordable Automatic dialing with a single click Live call transfer (press 1, press 2 ... press 9 options) Customized retry for busy line or no answer Web based Interface for Ease of Use Real-time reports and vital campaign statistics

Key Features

Business Benefits Automatic lead generation, no cold calls Automatic and reliable. Free up your time to serve your customers Your own voice or professional voice to have a personal touch. Easy-to-use system to save your time. Improve your bottom line

MarkeTel AutoDialer TM

Page 18: Marketel Pursuit IP PBX

18

Page 19: Marketel Pursuit IP PBX

19

MarkeTel AutoDialer TM

Notify customers of upcoming sales events, promotions Campaigns for school, church, community services Service pickup/delivery phone notifications Event notification for business organizations Message broadcasting for Debt collection IT support staff for alert escalation process