Marketel Pursuit IP PBX
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Transcript of Marketel Pursuit IP PBX
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Introduction to MarkeTel
428 Victoria Avenue
Regina, SK
Canada S4N 0P6
Toll Free: (800) 289-8616
Phone: (306) 359-6893
Fax: (306) 359-6879
www.marketelsystems.com
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MarkeTel was incorporated in 1993
Business Development Canada (BDC) Young
Entrepreneur of the Year Award
Export Development Corporation’s Export
Achievement Award
Target market is small to mid-size companies
Experts in Contact Centre Solutions
Products include hardware, software and services
Exceptional customer satisfaction
Excellent quality
Company in Brief
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Vision
Experts in Contact Center Solutions
We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services
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Simple Reliable Effective
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High Quality Product – Minimize risk
Robust Solution – Realize value faster
Cost Effective – Improved bottom line
Exceptional Customer Service – Ease of mind
MarkeTel’s Competitive Advantage
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Customer Centric:- Embracing a customer-focused culture by knowing our customers,
understanding their needs, and delivering exceptional results beyond expectation
Quality: - Efficient, reliable, and value-added products and services
Integrity:- Allowing our conscience to be the guiding force in everything we do
Accountability: - Taking on big challenges and seeing them through
Trust & Openness: - Promoting an open and honest environment where there is high integrity
Team work: - The only “I” in this organization is in “wIn”!
Passion: - Love for the company, customer, and technology
Innovation:- There is no limitation to the possibilities
Commitment:- Our success is measured by our customer’s success
Our Operating Principles
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Customers Verbatim
“Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.”
Jodie Smith, Inside Sales ManagerRainSoft Pure Water Consultants
“We found their technical support to be very, very good in working with us; not only that, but the products themselves to be very, very reliable .”
David Zucker, OwnerLPC Corporations
Paul A. Laprade, PresidentIntegrated Mortgage Solutions
“The customer service we received, as well as the support from the technical team, was outstanding.”
Survey Says …
Overall CSAT with Technical Support: 93%
Overall CSAT with MarkeTel: 93%
Overall Comments:“Quality, reliability, simplicity, dependability”
“The guys there have been excellent!”
“They were on top of things. We couldn’t have asked for a better
service.”
“Been able to resolve everything.”
“They’re perfect!”
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IP PBX IP PBX
Simple Reliable Effective
MarkeTel Pursuit Functions IP PBX
MarkeTel Pursuit IP PBX
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MarkeTel Pursuit Functions IP PBX
PBX functions without the need for telephone company support….
Auto Attendant – IVR menu support
Call Routing – Route calls to the agent best equipped to handle them
Call Queuing – Manage call volumes more efficiently
Customized Switchboard – Simplify offices’ extensions
Voicemail – Both traditional and voice-mail to e-mail
Call Monitoring and Recording – Silent and barge-in for quality assurance
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MarkeTel Pursuit Functions IP PBX
PBX functions continued….
Conference Bridge – Bridge as many parties as need be into your important calls
Anywhere Management – Remotely manage your MarkeTel Pursuit from anywhere
Remote Agent – Allows agents and supervisors to work from anywhere
Operator Groups – Reach multiple operators through a single phone line
Call Forwarding – Stay in touch with your clients wherever you may be…
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Additional IP PBX Features
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Integrates with any phone line – Supports both PSTN and VOIP lines on either handsets or soft phones
Large Scalability – Have as many operators and phone lines as desired
CRM Integration – Keep abreast of your clients needs with up-to-date information
Portability – Move to a new location without waiting on the phone company to migrate your feature set over
Flexible Software Architecture – Allows for frequent and speedy feature enhancements andupdates
Expandable Design – Functions as a predictive dialer when integrate with MarkeTel Prospector- Prospector maximizes productivity, reduces operating expenses and increases profits- Unlimited dispositions in suspend or call result entry- Automated hot transfer and continue next call
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Simple Reliable Effective
MarkeTel M Phone
MarkeTel M Phone
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MarkeTel M Phone
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Navigate your call history, contact list and registered accounts easily.
Simple to use dial pad with current call status box.
Simple to read icons for phone functions. Drop down field keeps track of dialed numbers for quick dial.
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Predictive Dialer
Simple Reliable Effective
Pursuit Predictive Dialer
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Pursuit Predictive Dialer
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Eliminates - Busy signals - No answers - Ringing - Dialing
Integration - Analog compatible - Digital compatible - VoIP compatible
Versatility - Operator computers using M Phone - Telephone keypad entry system
- Highly scalable
Effective - Increases productivity by upto 300% - REAL TIME reporting – vital stats updated continuously - Allows you to spend more time training your operators how to sell!
IMPROVE YOUR BOTTOM LINE!!!
Predictive Dialer
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Wait Productive Talk Time Result Entry
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Real-time web-based reporting Run multiple campaigns simultaneously Use multiple phonebooks in each campaign Large seat capacity Windows Explorer style Interface for Ease of Use Dialer chains can be stored in a remote location Real-time reports and vital campaign statistics Import call-lists and change settings “on-the-fly” Low training time
Pursuit Predictive Dialer
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Simple Reliable Effective
Auto Dialer
MarkeTel AutoDialer TM
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Easy to use, reliable, affordable Automatic dialing with a single click Live call transfer (press 1, press 2 ... press 9 options) Customized retry for busy line or no answer Web based Interface for Ease of Use Real-time reports and vital campaign statistics
Key Features
Business Benefits Automatic lead generation, no cold calls Automatic and reliable. Free up your time to serve your customers Your own voice or professional voice to have a personal touch. Easy-to-use system to save your time. Improve your bottom line
MarkeTel AutoDialer TM
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MarkeTel AutoDialer TM
Notify customers of upcoming sales events, promotions Campaigns for school, church, community services Service pickup/delivery phone notifications Event notification for business organizations Message broadcasting for Debt collection IT support staff for alert escalation process