Market Guide for MDM External Service Providers · 2017-03-22 · Market Guide for MDM External...

Market Guide for MDM External ServiceProvidersPublished: 20 March 2017 ID: G00302564

Analyst(s): Bill O'Kane, Saul Judah, Michael Patrick Moran, Ankush Jain

External service providers of master data management solutions providesubstantial value in helping organizations develop strong foundations fortheir digital strategies. Data and analytics leaders should use this research toidentify and engage with best-fit providers, based on their requirements.

Key Findings■ Engaging an external service provider (ESP) with the appropriate skills and experience is a

proven way to ensure the success of, and to accelerate, your master data management (MDM)program or project.

■ In Gartner surveys and client interactions, approximately 50% of MDM leaders report using atleast one ESP to accelerate their MDM strategies and/or implementations. This percentage isslightly higher for those respondents implementing solutions from larger MDM vendors.

■ Interactions with our clients, and references supplied by software vendors, indicate that whenESPs are engaged for MDM the investment averages between two and three times the MDMsoftware spend, with some large programs going even higher.

■ Concentration on MDM technology implementation is no longer limited to the larger ESPs, withonly three responding ESPs now reporting a strategy concentration (versus technologyimplementation) of more than 50%.

RecommendationsData and analytics leaders seeking to modernize their data and analytics programs, and therebytheir information infrastructure, should:

■ Use best-practice techniques based on Gartner's Seven Building Blocks of MDM to evaluateand engage ESPs, to effectively partition ESP work and to maintain control of the overallengagement.

■ Perform a thorough assessment of your internal MDM capabilities to determine which ESPengagement model is the most suitable for your MDM program in relation to skills, funding andbandwidth.

■ Give strong preference to candidate MDM ESPs based on their experience in your verticalindustry and the required data domains. If direct industry experience is unavailable, consideradjacent industries.

■ Evaluate an ESP based on its MDM software implementation experience — only if your MDMstrategy is complete or if you intend to use an MDM software solution based on other factors,such as an existing enterprise-level software vendor relationship.

Market Definition

Master data management (MDM) is a technology-enableddiscipline in which business and IT work together to ensure theuniformity, accuracy, stewardship, semantic consistency andaccountability of the enterprise's official, shared master dataassets. Master data is the consistent and uniform set ofidentifiers and extended attributes that describes the coreentities of the enterprise, such as customers, prospectivecustomers, citizens, products, items, tools, services, suppliers,sites, hierarchies and the chart of accounts.

MDM is a complex undertaking that requires active participation from a broad range of constituentsin the enterprise. Moreover, the MDM software market is complex and still somewhat characterizedby specific segments focused on a range of master data domains (for example, customer/party,product/thing, supplier, asset, location/site or hierarchy) and vectors of complexity (domain, datamodel, use case, implementation style and organizations). MDM leaders often struggle whenselecting and implementing MDM software, because, while vendor solutions are diverse, the marketas a whole increasingly demands that MDM vendor solutions provide a more comprehensive rosterof capabilities across all of these domains and vectors (see "The MDM Solution Market Expandsand Evolves" and "Magic Quadrant for Master Data Management Solutions").

The scope and complexity of MDM programs, coupled with the high level of cooperation neededbetween IT and the business, provide ample incentive for organizations to seek assistance fromESPs to devise a sound MDM strategy and (or) implementation plan for their MDM initiatives (seethe Market Analysis section below for the definitions of strategy and implementation used in thisresearch). In addition, since MDM programs by nature encompass information governance andstewardship, MDM ESPs are beginning to develop partnerships and experience with information

of 35 Gartner, Inc. | G00302564

stewardship applications (ISAs) and other governance technologies from software vendors (see"Market Guide for Information Stewardship Applications"). We plan to formally include thesevendors and technologies in the next iteration of this research. (Application data managementtechnologies are already included in the current and past iterations of this research.)

MDM external service providers (ESPs) provide strategic,tactical and operational support to organizations engaging inMDM programs. These services include the formulation ofinformation strategies, business cases, roadmaps, businessand technical metrics, governance organizations andprocesses, organizational recommendations, information lifecycle discovery, and program and project planning. Theseservices may also be used to assist in the selection, installationand configuration of MDM software.

The effective use of ESPs in the strategy and implementation of MDM programs can be the decidingfactor in overcoming the common technical, organizational and political barriers to implementation— which often means the difference between success and failure. The majority of clients that planand execute MDM programs have reported gaining significant traction and momentum by usingESP partners. This is particularly useful in environments that are constrained by bandwidth ororganizational issues, or by a lack of the appropriate expertise.

In the future, Gartner expects the ESP/partner market for MDM solutions to grow in proportion withthe expected growth of the MDM market, since the core issues concerning MDM strategy and MDMsolution implementation will continue to be the major inhibitors of holistic, organizationwide MDMprogram success.

Market DirectionLarge and small ESPs continue to enter, and expand their territories in, the MDM professionalservice market, because engagements can be quite lucrative and long lasting — depending on howmuch exposure a client is willing to assume with a single ESP in the context of its overall MDMprogram. Even at this relatively early stage of its life cycle, the MDM ESP market is expandingrapidly and we anecdotally estimate its total size to be between double and triple that of the MDMsoftware market.

Gartner's annual survey data for its "Magic Quadrant for Master Data Management Solutions"suggests that approximately 50% of organizations adopting MDM involve at least one ESP in theirprograms. This percentage is slightly higher for those respondents implementing solutions fromlarger MDM vendors. This information proves, beyond doubt, that organizations are heavily reliant

Gartner, Inc. | G00302564 of 35

on ESPs to assist them with their overall MDM initiatives. ESPs — from big consulting firms toboutique outfits — are fully engaged in the market. They have capabilities that are essential to largeenterprises looking to achieve critical mass in one or more master data domains and within one ortwo budget cycles.

The vast majority of our interactions with MDM leaders in end-user organizations suggest that theyspend an average of between double and triple their MDM software investment on MDM ESPs, withvery large enterprise business-to-consumer customer data implementations sometimes running atbetween seven and 10 times the software spend. A conservative aggregation of the variousestimates we have compiled based on Magic Quadrant vendor reference surveys, event surveysand Gartner client interactions shows an estimated total market size of between $3 billion and $5billion for 2016. Even at these rates of expenditure, most organizations report satisfaction with theirESP experiences, which for MDM programs may also include application data management (ADM)or, increasingly, ISA technologies.

While the shortage of experienced resources (particularly on the strategy side) is often reported as atransient issue, ESP firms are typically able to rectify these issues to a client's satisfaction, whichindicates that the continuing increase in the number of implementations is yielding a greater numberof proficient strategy and implementation professionals overall.

One well-defined pattern that has clearly shifted this year is that in the past smaller firms tended toconcentrate on MDM and governance strategies, while the larger firms deployed a greaterpercentage of their resources to poststrategy implementations (see the Market Analysis section fordefinitions of strategy and implementation). Concentration on MDM technology implementation isno longer limited to the larger ESP firms, with only two ESP firms of any size now reporting astrategy concentration (versus technology implementation) of more than 50%. There is a clear shifton the part of responding firms of all sizes (for more on sizes of organizations see Note 1) towardtechnology implementation. This shift implies that end-user organizations should take greater careto prevent an organization's MDM technology orientation from directly influencing its MDMdiscipline and strategy, as outlined in "Best Practices in MDM: How to Evaluate and EngageExternal Service Providers."

Similar to the MDM software market, the MDM and information governance consulting servicemarket is growing substantially from year to year, but is far from mature. The more fluidcharacteristics of MDM ESPs and their engagements make this market quite challenging to qualify,quantify, segment and track.

These characteristics include, but are not limited to:

■ Turnover of qualified resources at multiple levels of experience and expertise.

■ Rapid formation of alliances with software vendors.

■ The continued use of stand-alone data quality and data integration tools by ESPs to buildcustomized MDM solutions.

■ Subcontracting arrangements between, and external to, the vendors included in this research.


Even though the MDM ESP market is rapidly gaining popularity and momentum in the overallinformation infrastructure space, it is still in the adolescent phase of maturity (with a marketpenetration of less than 20% of the possible target audience). Gartner predicts that it will takearound five to 10 years for the MDM ESP market to reach mainstream adoption (see "Hype Cyclefor Information Governance and Master Data Management, 2016").

The relative immaturity of this market, coupled with the large number of tools and approachesavailable to address such programs, has caused many MDM ESPs to specialize in at most two orthree MDM software vendors' offerings. This bias in implementation expertise can easily taint themanner in which a firm approaches an overall MDM strategy, because each software vendor'sapproach varies widely. Gartner has historically seen a much higher success rate, and lowerincursion of various risks, in MDM programs that concentrate on the discipline aspects first, beforepursuing any technology evaluation and selection (see Figure 1 and "The Seven Building Blocks ofMDM: A Framework for Success"). Though this situation is slowly easing somewhat as ESP MDMpractices mature, sufficient anecdotal evidence exists to show that ESP software vendor bias duringstrategy formulation continues to be a significant issue among end-user organizations.

Figure 1. Gartner's Seven Building Blocks of MDM Framework

Source: Gartner (March 2017)


Market AnalysisData and analytics leaders and MDM program leads planning to evaluate and engage ESPs for theirMDM initiatives are strongly advised to separate the strategy part of the MDM program (including,but not limited to, technology selection) from the technology implementation phase. In fact, it isoften preferable to engage a strategy provider that does not typically perform technologyimplementations, unless the client's industry or geographical profile makes this impractical.

We describe the two most common segments of the MDM ESP market in the following sections andexplain why they are important components of an holistic MDM program.

ESPs for MDM Strategy

This is defined as services that assist clients in the formulation of business cases, roadmaps,business and technical metrics, governance organizations and processes, organizational changerecommendations, information life cycle capture and planning, and technology selections thatenable MDM to be implemented in their enterprises. These services correspond to the first six ofGartner's seven building blocks of MDM — up to and including technology evaluation and selection(see "The Seven Building Blocks of MDM: A Framework for Success"). Therefore, a vendor claimingto concentrate on strategy may also report on software experience. (The vendors surveyed wereasked to segment their practices using this definition, but this was probably not strictly adhered toin their responses.)

Engaging the expertise of an ESP with significant levels of MDM strategy experience in yourindustry and master data domains can be an invaluable asset for ensuring the success of thesecritical efforts. In an MDM strategy engagement, the levels of experience that these firms generallypossess in specialized areas can significantly accelerate an MDM program and reduceimplementation risks. These areas also include critical activities, such as engaging the business forfunding and starting the data governance organization and process, as well as innovative methodsof identifying process pain points for the master data (and the formulation of metrics around them)to prove the ongoing value of a program.

ESPs for MDM Implementation

This is defined as services that assist clients in the installation, configuration and other requiredtasks for MDM software implementation in their enterprises (see "Market Definitions andMethodology: IT Services"). These ESP firms are engaged after all of the MDM strategy artifactshave been produced according to a recognized framework (such as Gartner's Seven BuildingBlocks of MDM) and an MDM technology solution has been evaluated and selected. These servicescorrespond to the seventh and last of Gartner's seven MDM building blocks. (The vendors surveyedwere asked to segment their practices using this definition, but this was probably not strictlyadhered to in their responses.)

From a technology implementation perspective, engaging the expertise of an ESP with significantlevels of MDM implementation experience in your selected technology solution and master datadomains can be invaluable for ensuring the success of these critical efforts. This includessuccessful alignment with internal technical disciplines, such as those for data integration, business


continuity planning and SLAs. These MDM strategy and implementation skill sets can also betransferred to internal client members of both the MDM and information governance teams, bringingmodern and tested techniques for information management to enterprises that were unlikely to havepossessed them in the past (see "Best Practices in MDM: How to Evaluate and Engage ExternalService Providers").

Representative VendorsThe vendors listed in this Market Guide do not imply an exhaustive list. This section is intended toprovide more understanding of the market and its offerings.

This analysis was compiled using a dedicated survey of ESPs that appear regularly in ourinteractions with clients, event attendees and software vendors, as well as in vendor briefings andother structured surveys of software vendor references. Professional service teams that are residentwithin MDM software vendors — and only support the implementation of that particular vendor'ssoftware — were not included. Likewise, ESPs that only support their own proprietary MDMtechnology — to the exclusion of mainstream MDM software vendors — were not included.

The following vendors represent those that responded to the survey, are specific to this researchand are representative of those in the market. The information we received through the survey wasaugmented (where appropriate) by publicly available information (such as vendors' websites) andour interactions with Gartner clients. Due to the fluid nature of this market, no references wererequested or contacted for this research, so the information that was not publicly available couldnot be independently verified for accuracy. Due to the timing of the survey, the results submittedand reported are considered to apply to the 2016 calendar year.

The companies listed in this research represent the respondent base for this dedicated survey andmay not include all those competing in this market. Data corresponding to "top industries" and "topdata domains" is indicative and represents only the top three for each company.

Affecto

www.affecto.com

Headquarters: Helsinki, Finland

Engagement experience: 30% strategy/70% implementation

Regions: EMEA

Top industries: Retail, financial services and logistics

Top data domains: Customer and product (sell-side)

Dedicated MDM full-time equivalents (FTEs): 20


http://www.affecto.com/

Affecto is a Finland-based consulting firm that provides MDM services to EMEA-based clients aspart of its analytics, big data, and enterprise information management (EIM) practice. The majority ofits recent MDM experience is with smaller organizations.

Affecto has formal MDM partnerships with Informatica and Microsoft. It has recent MDMimplementation experience with Informatica MDM and Informatica Product 360, as well as MicrosoftMDS.

Amplifi

www.goamplifi.com

Headquarters: Dallas, Texas, U.S.


Regions: North America and Latin America

Top industries: High-tech manufacturing, distribution and logistics, and retail

Top data domains: Product (sell-side), customer and direct materials

Dedicated MDM FTEs: 23

Amplifi is a specialist consulting firm focused on digital transformation; it supports MDMengagements through its information management practice. The majority of its recent MDMexperience is with large enterprises, although it has also done some recent work with midsize andsmall organizations. Amplifi has formal MDM partnerships with EnterWorks, Informatica, inRiver,Riversand, SAP Hybris and Stibo Systems, and has recent MDM implementation experience withEnterWorks, Informatica Product 360, inRiver, Riversand, SAP Hybris and Stibo Systems.

Amplifi has developed data model accelerators for the product data domain for the retail anddistribution industry, standardized workflow models for product introductions/enrichments/updates,best-practice models for supplier integration, MDM user experience, MDM readiness assessment,and MDM return on investment (ROI) and total cost of ownership (TCO) analysis models, as well asassessment models for MDM vendor selections. Amplifi has also developed an MDM infrastructureassessment model, and an MDM deployment model for the Amazon Web Services (AWS) cloudenvironment.

AST

www.astcorporation.com

Headquarters: Santa Clara, California, U.S.


Regions: North America, Asia/Pacific and EMEA


http://www.goamplifi.com/

http://www.astcorporation.com/

Top industries: Financial services, distribution and logistics, and healthcare

Top data domains: Customer, other party and others (chart of accounts and reference data)


AST is a U.S.-based specialist consulting firm focused on application and information management,with a distinct MDM practice area. The majority of its recent MDM experience is with largeenterprises, although it has also done some recent work with midsize organizations. AST has formalpartnerships with IBM, Informatica, Oracle, Orchestra Networks, Reltio and Semarchy. AST hasrecent MDM implementation experience with IBM InfoSphere MDM Enterprise Edition, Informatica(MDM and Cloud Edition), Oracle (Customer Hub EBS, Product Hub EBS, Siebel UCM, Product HubCloud, Customer Data Management Cloud and DRM/DRG) and Orchestra Networks.

AST has created frameworks to optimize MDM implementation for environments such as marketingand omnichannel sales, a maturity model-based delivery framework for MDM, assessment andfacilitation templates for information governance, and frameworks for specific use cases of OracleDRM. It has also developed technology assets — such as adapters for Salesforce for Oracle SiebelUCM and Customer Data Management (CDM) Cloud — and data quality capabilities via third-partyproviders in Oracle environments. AST has also developed MDM solutions specific to severalvertical industries.

BackOffice Associates

www.boaweb.com

Headquarters: South Harwich, Massachusetts, U.S.


Regions: North America, EMEA and Asia/Pacific

Top industries: Oil/gas/chemical process and resource manufacturing, industrial discretemanufacturing, and other nonmanufacturing (food and beverage)

Top data domains: Supplier, direct materials and other party


BackOffice Associates is a solution provider of data stewardship platforms and applications,including two software products that are sold both directly and through a value-added reseller (VAR)agreement with SAP. The majority of its MDM experience is with large enterprises, although it hasalso done some work with small and midsize firms. BackOffice has MDM partnerships with IBM,Informatica, Information Builders, Microsoft, Oracle and SAP. It has recent MDM implementationexperience with IBM (InfoSphere MDM Advanced Edition, IBM Collaborative Edition, and InfoSphereMDM Enterprise Edition), Informatica MDM, Information Builders, Microsoft, Oracle (Customer HubEBS), and SAP (Hybris, MDG-C, MDG-M, MDG-F and MDG-S).


http://www.boaweb.com/

BackOffice Associates has developed configuration for roles, tasks and processes to HR (akahuman capital management), materials, customers, vendors, and FICO scores in many industriesincluding retail, oil/gas/chemical, high-tech, industrial/discrete, consumer goods, manufacturing, lifesciences, financial services, distribution, power/utilities and automotive.

Business & Decision

Headquarters: Paris, France

www.businessdecision.com


Regions: EMEA, North America, Asia/Pacific and Latin America

Top industries: Financial services, healthcare and retail

Top data domains: Customer, product (sell-side) and other party


Business & Decision is a global system integrator (SI) with practices in most data and analyticsdisciplines, as well as customer experience (CX). The company's recent MDM experience is withenterprises of all sizes, with a concentration in EMEA and a somewhat smaller presence in NorthAmerica. It has MDM partnerships with IBM, Informatica, Information Builders, Microsoft, Oracle,Orchestra Networks, SAP, SAS, Semarchy, Talend, Teradata, and TIBCO Software. It has recentMDM implementation experience with IBM (InfoSphere MDM Advanced and Enterprise Editions),Informatica (Informatica MDM, MDM Cloud Edition, Cloud Customer 360 and Product 360),Information Builders, Microsoft MDS, Oracle (Siebel UCM, Customer Hub EBS and Product HubEBS), Orchestra Networks, SAS MDM, SAP Hybris, Semarchy Convergence, Talend MDM, TeradataMDM and TIBCO MDM.

It has developed industry-specific tools and templates for financial services, life sciences, offendermanagement for jails, transportation and retail.

Camelot ITLab

www.camelot-itlab.com

Headquarters: Mannheim, Germany


Regions: EMEA, North America, Asia/Pacific, and Latin America

Top industries: Life science manufacturing, industrial discrete manufacturing, and oil/gas/chemicalprocess and resource manufacturing

Top data domains: Product (sell-side), direct materials and customer


http://group.businessdecision.com/

http://www.camelot-itlab.com/


As part of Camelot International Consulting Group, Camelot ITLab is a specialist IT consultancy firmoffering MDM services under its broader information management portfolio of services, which alsohas data quality management and IT governance and organization services. The majority of itsrecent MDM experience is with large enterprises, although it has also carried out substantial recentMDM work for midsize firms. The company has a formal alliance and recent MDM implementationexperience with SAP (MDG-C, MDG-M, MDG-F, MDG-S and NetWeaver MDM).

Camelot has also developed MDM best-practice templates and frameworks for the life science andprocess manufacturing industries by leveraging SAP MDM solutions, as well as custom SAP Fioriapplications and add-ons for those industries.

Capgemini

www.capgemini.com

Headquarters: Paris, France


Regions: EMEA, North America, Asia/Pacific and Latin America

Top industries: Financial services, public sector, consumer goods manufacturing

Top data domains: Customer, product (sell-side), supplier


Capgemini is a global consulting, technology and outsourcing firm that performs MDM as part ofthe solution portfolio of its insights and data practice. The majority of its recent MDM experience iswith large enterprises, although it has also carried out some recent MDM work with small andmidsize firms. It has MDM partnerships with IBM, Informatica, Magnitude Software (Kalido),Microsoft, Oracle, Pitney Bowes, Reltio, SAP, Semarchy, Stibo Systems and Talend. It also hasrecent MDM implementation experience with IBM (InfoSphere MDM Advanced Edition, InfoSphereMDM Collaborative Edition and InfoSphere MDM Standard Edition), Informatica (Informatica MDM,Product 360, Supplier 360 and Cloud Customer 360), Kalido MDM, Microsoft MDS, Oracle(Customer Hub EBS, Siebel UCM, Supplier Hub and DRM/DRG), Reltio, SAP (MDG-C, MDG-M,MDG-S, MDG-F and NetWeaver MDM), Semarchy, Stibo Systems and Talend MDM.

Capgemini has developed industry-specific MDM solutions for capital markets, insurance,telecommunications (a geospatial hierarchy solution), pharmaceuticals, banking and automotivemanufacturing. It has also developed specific MDM frameworks, such as a strategy andassessment framework, an information strategy framework, a quick-start information governanceframework, and a General Data Protection Regulation (GDPR) readiness and compliance framework.The company has a custom framework to facilitate migration from SAP NetWeaver MDM to SAPMDG. The company has also created utilities and accelerator packs for vendor tools such as IBM,


http://www.capgemini.com/insights-data

Informatica and Oracle MDM suites, and has developed industry-standard data models for party,customer, product and supplier data domains.

Cognizant

www.cognizant.com

Headquarters: Teaneck, New Jersey, U.S.


Regions: North America, EMEA, Asia/Pacific and Latin America

Top industries: Financial services, retail and life sciences manufacturing

Top data domains: Customer, product (sell side) and supplier

Dedicated MDM FTEs: 1,632

Cognizant's MDM practice is organized within its analytics and information management division.The majority of its recent MDM experience is with large enterprises, although it also has somerecent MDM experience with midsize firms. It has formal alliances with Ataccama, Dell Boomi, IBM,IHS Markit, Informatica, Microsoft, Oracle, Orchestra Networks, Profisee, Reltio, Riversand, SAP,SAS, Stibo Systems, Talend, Teradata and TIBCO Software. The company has also performedrecent MDM implementations in Ataccama, all IBM InfoSphere MDM Editions, Informatica (CloudMDM, PIM, Supplier 360 and MDM [Non-Cloud]), Markit EDM, Microsoft MDS, Oracle (CustomerHub EBS, Product Hub EBS, DRM/DRG, Siebel UCM), Orchestra Networks, Profisee, Reltio,Riversand, SAP (Hybris as well as MDG-C, MDG-F, MDG-M, MDG-S, and NetWeaver MDM), SASMDM, Stibo Systems, Talend MDM, Teradata MDM, and TIBCO MDM.

Cognizant has developed industry-specific MDM solutions for life sciences, financial services,healthcare and retail vertical sectors, as well as solutions for cloud-based MDM, social dataintegration with MDM and financial reference data management for multiline business enterprises. Ithas also developed accelerators for MDM assessment and roadmap development, business casedevelopment, data governance strategy, requirement analysis, data quality strategy, datastewardship UI development, MDM vendor software solution evaluation and MDM implementationtesting. Cognizant also offers frameworks for data mapping and migration, and templates for MDMdesign and development deliverables. Cognizant has also developed 360-degree view of thecustomer solutions based on both Informatica MDM and IBM InfoSphere MDM, and a similarsolution for patient data based on IBM InfoSphere MDM.

Datum

www.datumstrategy.com

Headquarters: Annapolis, Maryland, U.S.



http://www.cognizant.com/

http://www.datumstrategy.com/

Regions: North America

Top industries: Consumer goods manufacturing, automotive manufacturing and high-techmanufacturing

Top data domains: Customer, direct materials and supplier


Datum is an EIM strategy firm, with technology assets and methodologies in the informationmanagement discipline and an emphasis on information governance. The majority of its MDMexperience is with large global manufacturing enterprises in North America. Datum has partnershipswith SAP and Stibo Systems, and significant recent MDM experience with SAP (MDG-C, MDG-Mand MDG-S). Apart from SAP, it has recent MDM implementation experience with Informatica MDM,Microsoft MDS, Stibo Systems and Talend MDM.

The company has also developed a content package for consumer packaged goods producttransparency (based on its horizontally focused information value management platform) thatassists in documenting and tracking the business impact and the value of information managementprograms.

Deloitte

www.deloitte.com

Headquarters: New York, New York, U.S.



Top industries: Financial services, public sector and retail

Top data domains: Customer, other party and product (sell-side)


Deloitte is a global consulting and advisory firm that performs MDM and information governanceengagements under the umbrella of its enterprise data management practice within its broader ITservices portfolio. The majority of Deloitte's recent MDM experience is with large enterprises,although it has also done some recent work with midsize and small organizations. The company hasMDM partnerships with Ataccama, Dell Boomi, IBM, Informatica, Oracle, Reltio, SAP, SAS, StiboSystems, Talend and TIBCO Software. It has recent MDM implementation experience withAtaccama MDC, Dell Boomi, IBM (all InfoSphere MDM Editions), Informatica (MDM, Product 360and Supplier 360), Oracle (Customer Hub EBS, Product Hub EBS, Siebel UCM, Product Hub Cloud,Site Hub, Supplier Hub and DRM/DRG), Reltio, SAP (Hybris, MDG-C, MDG-F, MDG-M and MDG-S),SAS MDM, Stibo Systems, Talend MDM and TIBCO MDM.


http://www.deloitte.com/

Deloitte has developed tools to prioritize the delivery of MDM solutions, which include a business-value prioritization framework, a digital customer 360 data management solution framework, MDMprocess models and MDM data models, as well as an enterprise data-governance framework andan operating model. Deloitte has also developed MDM and data quality solution assessment andstrategy framework, and industry-specific MDM business process models and data qualitydashboards. It has also developed master-data-as-a-service and data-quality-as-a-servicecapabilities, and is developing cognitive capabilities related to MDM — such as for datastewardship.

Entity Group

www.entitygroup.com

Headquarters: Sittingbourne, Kent, U.K.


Regions: EMEA and North America

Top industries: Financial services, life sciences manufacturing and automotive manufacturing

Top data domains: Customer, direct materials and other party


Entity Group is a specialist consulting firm providing EIM advisory services, and MDM andinformation governance solutions within the larger set of information management offerings,including metadata and reference data solutions. While the majority of Entity's recent MDMconsulting experience is with large enterprises, it has also done some recent work with midsize andsmall organizations. Entity has formal partnerships with IBM, Informatica, Oracle, Semarchy andStibo Systems. It has recent MDM implementation experience with IBM (Advanced Edition andStandard Edition), Informatica MDM (as well as Product 360 and Supplier 360), SemarchyConvergence (including Cloud) and Stibo Systems.

Entity Group has developed several "single view" products based on IBM InfoSphere MDMStandard Edition for the public and private sectors (particularly central/local government andfinancial services/insurance), as well as a component to mask sensitive citizen data for localgovernment solutions. It has also developed match tuning and performance utilities, and a cross-domain implementation framework for EIM.

First San Francisco Partners

www.firstsanfranciscopartners.com

Headquarters: Oakland, California, U.S.




https://www.entitygroup.com/

http://www.firstsanfranciscopartners.com/

Top industries: Financial services, high-tech manufacturing and life sciences manufacturing

Top data domains: Customer, product (sell-side) and asset


First San Francisco Partners is a specialist strategy consulting firm concentrating on informationmanagement. The majority of its recent MDM experience is with large enterprises, but it also hassome recent experience with midsize and small firms. It has MDM partnerships with Informatica,Orchestra Networks, Reltio, Semarchy and Talend. First San Francisco Partners has recent MDMimplementation experience with Informatica MDM, Microsoft MDS and Markit EDM.

The company has developed proprietary methodologies for MDM and information governanceassessment, strategy and agile-based implementations. It also offers a workshop designed to alignan organization around shared goals for MDM and/or information governance.

HCL Technologies

www.hcltech.com

Headquarters: Noida, India



Top industries: Consumer goods manufacturing, industrial discrete manufacturing, and media

Top data domains: Customer, product (sell-side) and supplier


HCL Technologies is a global SI with an MDM practice housed within its larger business analyticssolutions division. The majority of its recent MDM experience is with large enterprises, and it hasMDM partnerships with IBM, Informatica, Microsoft, Oracle, SAP, SAS and TIBCO Software. It hasrecent MDM implementation experience with IBM (all InfoSphere MDM Editions), Informatica (MDM,Cloud Edition, Product 360, Supplier 360, and Cloud Customer 360), Microsoft MDS, Oracle(Customer Hub EBS, Product Hub EBS, Siebel UCM, Product Hub Cloud, Site Hub, Supplier Huband DRM/DRG), SAP (Hybris, MDG-C, MDG-M, MDG-F, MDG-S and NetWeaver MDM), SAS MDMand TIBCO Software.

HCL Technologies has developed frameworks for data assessment and information model creation,and has created industry-agnostic accelerators for data quality and automated MDM testing. Basedon Informatica, it has developed a rapid implementation toolkit, a unified monitoring and datagovernance dashboard, a product information management (PIM) maturity assessment frameworkand a customer data facility to support mergers and acquisitions. It has also developed a datasurvivorship framework and testing productivity kit for use with Oracle Siebel UCM. HCL


http://www.hcltech.com/

Technologies has formed a customer solution that provides a holistic view of organizations'customers utilizing big-data-based master data repositories with integration to social data.

HighPoint Solutions

www.highpointsolutions.com

Headquarters: East Norriton, Pennsylvania, U.S.


Regions: North America and EMEA

Top industries: Life sciences manufacturing and healthcare



HighPoint Solutions is a U.S.-based specialist consulting firm that concentrates on application andinformation management for life sciences clients (particularly in the pharmaceutical industry), as wellas the healthcare industry. The majority of its recent MDM experience is with large organizations,though it has performed recent MDM implementations with small firms. HighPoint offers cloud-based hosted managed services for both MDM and data stewardship via formal partnership withInformatica's MDM and Cloud Customer 360 solutions, and maintains MDM partnerships withOracle, Reltio and Talend. It has recent MDM implementation experience with Informatica MDM,Reltio and Talend MDM.

HighPoint has developed hosted solutions based on Informatica MDM for party, product andIdentification of Medicinal Products (IDMP) master data management for the life science industry;also provider, member and International Classification of Diseases, 10th Edition (ICD-10) for thehealthcare industry; and a corporate employee master solution. These solutions are available assingle-tenant or multitenant private cloud, or multitenant public cloud implementations. HighPointhas also developed a proprietary system development life cycle (SDLC) methodology, includingstarter documents and templates.

Hub Designs

http://hubdesigns.com

Headquarters: Hingham, Massachusetts, U.S.



Top industries: High-tech manufacturing, healthcare manufacturing, and oil/gas/chemical processand resource manufacturing


http://www.highpointsolutions.com/

http://hubdesigns.com/

Top data domains: Customer, other party and supplier

Dedicated MDM FTEs: Not available

Hub Designs is a specialist global management and technology consulting firm focused on MDMand information governance. The majority of its recent MDM experience is with large enterprises,although it has also done some recent MDM work with small organizations. It has partnerships withIBM, Informatica, Information Builders, Oracle, Orchestra Networks, Reltio, SAP and Stibo Systems.It has recent MDM implementation experience with Ataccama, Informatica MDM, InformationBuilders and Oracle (Customer Hub EBS).

Hub Designs has also developed MDM-specific templates and deliverables for MDM education,current state assessment, strategic roadmap development, software selection and business casedevelopment for the customer/party and product data domains, and for the financial services,software/high-tech, life sciences, business services and manufacturing industries.

IBM Global Business Services

www.ibm.com

Headquarters: Armonk, New York, U.S.


Regions: North America, Latin America, Asia/Pacific and EMEA

Top industries: Financial services, oil/gas/chemical process and resource manufacturing, and retail


Dedicated MDM FTEs: Not available

IBM Global Business Services is a global SI with an information management practice that includesMDM and information governance. IBM GBS has partnerships with all IBM InfoSphere MDMEditions, Informatica (MDM, Product 360, and Cloud Customer 360), all Oracle MDM products, allSAP MDM products and TIBCO Software (MDM and Cloud MDM).

The company has also developed MDM assets covering most domains and industries. Theseinclude estimation models, strategic roadmaps for information governance and data quality, datamapping, data masking, tool selection and consolidation, party management, CDI, businessinterview guides, industry use cases testing and validation templates.

InforData Consulting

www.infordataconsulting.com

Headquarters: London, U.K.


http://www.ibm.com/

http://www.infordataconsulting.com/


Regions: EMEA

Top industries: Public sector, financial services and retail



InforData Consulting is an EMEA-based specialist consulting firm concentrating on data integration,MDM, data migration, data governance and data quality. InforData Consulting has recent MDMexperience with small organizations, and partnerships and recent MDM implementation experiencewith Informatica MDM and Talend.

The company has developed a data governance framework that can be adjusted to any customer'srequirements with some modifications. This framework is currently in use within the retail, publicsector, housing, and oil verticals. The charter includes roles and responsibilities, processes andmetrics. InforData has also been able to devise an MDM framework linking data governance anddata quality as a service.

Infosys

www.infosys.com

Headquarters: Bengaluru, India



Top industries: Retail, consumer goods manufacturing and financial services



Infosys is a global consulting and system integration service provider catering to informationmanagement including MDM and information governance. The majority of its recent MDMexperience is with large organizations, though it has also performed some recent MDM work withmidsize and small organizations. It has formal partnerships with IBM, Informatica, Riversand, SAP,Stibo Systems and TIBCO Software. Infosys has recent MDM implementation experience with IBM(all Editions), Informatica (MDM, Product 360 and Cloud Customer 360), Kalido MDM, Oracle(Customer Hub EBS, Product Hub EBS, Supplier Hub, Siebel UCM and DRM/DRG), OrchestraNetworks, Reltio, Riversand, SAP (MDG-C, MDG-M, MDG-F, MDG-S and NetWeaver MDM), StiboSystems and TIBCO Software (MDM and Cloud MDM).

Infosys has created several MDM tools in partnership with MDM software vendors, includingperformance enhancements, reporting tools, a governance model, and a reference architecture and


http://www.infosys.com/

data model framework for Informatica MDM, as well as an integration framework, XML converterand product data model for Stibo System's Step.

InfoTrellis

www.infotrellis.com

Headquarters: Toronto, Ontario, Canada



Top industries: Life science manufacturing, high-tech manufacturing and the public sector

Top data domains: Customer, product (sell-side) and direct materials


InfoTrellis is a specialist consulting firm concentrating on MDM. The majority of its recent experienceis with large enterprises, although it has also done some recent work with midsize firms. It hasformal partnerships with IBM, Informatica, Software AG and Talend. It also has substantial MDMimplementation experience in all of IBM's InfoSphere MDM Editions and Informatica MDM.

InfoTrellis has also developed an MDM implementation methodology, as well as products thatmonitor the ongoing quality of hub master data, provide performance and operational monitoring,perform mastering of big data sources and provide a 360-degree view of the customer. It has alsodeveloped MDM analytics and MDM testing tools, as well as process and governance templates.InfoTrellis also offers an MDM managed service offering, with end-to-end services and support forboth on-premises and cloud-based MDM.

Infoverity

www.infoverity.com

Headquarters: Columbus, Ohio, U.S.


Regions: North America, EMEA and Latin America

Top industries: Consumer goods manufacturing, healthcare and financial services



Infoverity is a specialist consulting firm concentrating on MDM and information governance. Themajority of its recent MDM experience is with large enterprises and it has partnerships with IBM,


http://www.infotrellis.com/

http://www.infoverity.com/

Informatica, inRiver, Reltio, Riversand and Stibo Systems. It also has recent MDM implementationexperience with IBM (InfoSphere MDM Advanced Edition and InfoSphere MDM Standard Edition),Informatica (MDM, Cloud Edition, Product 360, Supplier 360 and Cloud Customer 360), Reltio,Riversand and Stibo Systems.

Infoverity has developed industry-centric starter templates for party and product solutions for theretail, wholesale distribution, publishing, financial services, healthcare and other industries, as wellas reference data. It has created framework assets to accelerate MDM solutions' time-to-value andto reduce project risk. Infoverity offers hosting through national providers and managed services fortheir clients for MDM and PIM solutions. The company has also developed a cross-functionalprocess and integration design framework for mastering, editing and querying master data assets. Ithas also developed a testing framework established for use with agile MDM. Also, Infoverity hasdeveloped industry solutions for Basel Committee on Banking Supervision 239 (BCBS 239)compliance and risk aggregation reporting in financial services, and healthcare organization/healthcare professional (HCO/HCP) hierarchy management in the healthcare provider vertical.

Jibes

www.jibes.nl

Headquarters: Houten, The Netherlands


Regions: EMEA

Top industries: Retail, financial services and the public sector

Top data domains: Product (sell-side) and customer


Jibes is an EMEA-focused specialist consulting firm that concentrates on a partnership with IBM forthe InfoSphere and Watson product portfolios. It also has a partnership with Stibo Systems. Itprovides MDM services through its data integration and governance practice. The vast majority ofits recent MDM experience is with large organizations.

Jibes' recent implementation experience is focused on the InfoSphere MDM Collaborative Editionsolution for MDM of product data, but it also has recent MDM implementation experience with theStandard, Advanced and Enterprise Edition solutions for MDM of customer data. It has developedseveral assets for use with IBM Collaborative Edition: data modeling and integration tools, asupplier portal UI and a development framework to enable a 360-degree view of product throughIBM's Watson Explorer.

Knowledgent

www.knowledgent.com


http://www.jibes.nl/

http://www.knowledgent.com/

Headquarters: Warren, New Jersey, U.S.



Top industries: Life science manufacturing, healthcare manufacturing and financial services



Knowledgent is a data and analytics consultancy that provides MDM strategy and implementationservices under its broader offering of strategy and engineering services. The majority of its recentMDM experience is with large enterprises, although it has also done some recent work with midsizefirms. Knowledgent has formal partnerships with IBM, Informatica, Magnitude (Kalido), Reltio,Talend and TIBCO Software. It also has recent MDM implementation experience with IBM(InfoSphere MDM Advanced Edition and InfoSphere MDM Standard Edition), Informatica MDM,Kalido MDM, Reltio, Talend MDM and TIBCO MDM.

Knowledgent has developed a platform that uses MDM to curate data for data lakes. It has alsodeveloped proprietary tools and MDM accelerator packs for specific use cases as well as manydomain-specific and industry-specific tools and accelerators. Knowledgent also has vendor-specificaccelerators for Informatica, and operating models for data governance organizations.

Larsen & Toubro Infotech

www.lntinfotech.com

Headquarters: Mumbai, India



Top industries: Financial services, industrial discrete manufacturing and life sciencesmanufacturing

Top data domains: Others (location, chart of accounts), supplier and customer


L&T Infotech is a global SI with an MDM practice housed within its larger Analytics & InformationManagement offering. Its recent MDM implementation experience is mainly with large enterprises.The company has partnerships with IBM, Informatica, Microsoft, Oracle, SAP, SAS, Talend, Teradataand TIBCO Software. It also has recent MDM implementation experience with Informatica MDM,Microsoft MDS, Oracle (Customer Hub EBS, Product Hub EBS, Siebel UCM, Site Hub and SupplierHub) and SAP MDG-M.


http://www.lntinfotech.com/

L&T Infotech has developed multiple MDM solution frameworks, including a framework to providedata quality and a technology-neutral MDM strategy/development framework with reusablecomponents and customizable solutions. It has also developed an in-house Internet of Things (IoT)integrated MDM framework for use in manufacturing industries for plant asset master, as well as asolution for performing MDM functions across big data sources.

LiquidHub

www.liquidhub.com

Headquarters: Philadelphia, Pennsylvania, U. S.



Top industries: High-tech manufacturing, consumer goods manufacturing and financial services

Top data domains: Customer and product (sell-side)


LiquidHub is a specialist consulting firm focused on the customer experience. In December 2016,LiquidHub acquired Annik, a specialist consulting firm focused on data management for businessintelligence and analytics, with a concentration on customer/consumer master data. The majority ofthe acquired firm's recent MDM experience is with large enterprises, although it has also done somerecent work with midsize organizations. LiquidHub has a formal MDM partnership with Informatica,as well as recent MDM implementation experience with IBM InfoSphere MDM Enterprise Edition,Informatica MDM, Microsoft MDS and SAS MDM.

LiquidHub has developed a proprietary MDM framework and methodology that includes datagovernance within its scope.

LumenData

www.lumendata.com

Headquarters: Santa Clara, California, U.S.


Regions: North America and EMEA

Top industries: Public sector, retail and high-tech manufacturing




http://www.liquidhub.com/

http://www.lumendata.com/

LumenData is a specialist consulting firm with a focus on MDM and other information managementdisciplines. The majority of its recent MDM experience is with large enterprises, although it has alsodone some recent work with midsize and small firms. The company has partnerships withInformatica, Oracle and Reltio. It also has recent MDM implementation experience with Informatica(MDM and Cloud Edition), Oracle (Customer Hub EBS, Product Hub EBS, Siebel UCM, Product HubCloud, Site Hub, Supplier Hub, Customer Data Management Cloud and DRM/DRG) and Reltio.

LumenData has developed hub solutions based on Oracle for spend monitoring, B2B solutions andhigher education, as well as solutions to integrate Oracle Customer Hub with Oracle CRM onDemand and Salesforce. It has also developed a predictive analytics solution combining personallyidentifiable information (PII) data in MDM with third-party data to make business predictions forbusiness-to-consumer enterprises. It has also built a B2B cross-sell and prospecting solution basedon Oracle Customer Data Management (CDM) Cloud and Oracle Data as a Service (DaaS), and apackaged integration from Oracle CDM to Oracle Marketing Cloud.

Luxoft

www.luxoft.com

Headquarters: Zug, Switzerland



Top industries: Financial services

Top data domains: Customer, product (sell-side) and asset


Luxoft is an IT services company providing end-to-end data management solutions. Luxoft'soffering is focused on IT systems implementation, IT maintenance and operations, and dataoperations. It has recent MDM experience with large enterprises and a formal partnership withrecent MDM implementation experience for Informatica MDM.

Luxoft has developed a custom MDM application and custom code for Informatica MDMfunctionality for financial instruments (listed derivatives, index and fixed income), book projects andlegal entities for banks and financial services.

PwC

www.pwc.com

Headquarters: New York, New York, U.S.



http://www.luxoft.com/

http://www.pwc.com/


Top industries: Consumer goods manufacturing, healthcare and retail

Top data domains: Customer, product (sell-side) and direct materials


PwC is a global consulting and advisory firm that performs MDM and information governanceengagements under the umbrella of its information management practice within its broader analyticsportfolio. The majority of PwC's MDM recent experience is with large enterprises, although it hasalso done some recent work with midsize and small organizations. The company has MDMpartnerships with Microsoft, Oracle, SAP, SAS, Stibo Systems, Teradata and TIBCO Software. It alsohas recent MDM implementation experience with all of the IBM InfoSphere MDM Editions,Informatica (MDM, Cloud Edition, Product 360, Supplier 360 and Cloud Customer 360), KalidoMDM, Microsoft MDS, Oracle (Customer Hub EBS, Product Hub EBS, Siebel UCM, Product HubCloud, Site Hub, Supplier Hub and DRM/DRG), Profisee Maestro, Reltio, Riversand, SAP (Hybris,MDG-C, MDG-F, MDG-M, MDG-S and NetWeaver MDM), SAS MDM, Stibo Systems, Talend MDM,Teradata MDM and TIBCO Software (MDM and Cloud MDM).

PwC has developed a proprietary MDM implementation framework encompassing both strategyand implementation, and leverages a flexible global delivery model.

Softpath System

www.softpath.net

Headquarters: Norcross, Georgia, U.S.



Top industries: Financial services, the public sector and high-tech manufacturing



Softpath System is a U.S.-based specialist consulting firm focused on application and informationmanagement, with a distinct MDM practice area. The majority of its recent MDM experience is withlarge enterprises, although it has also done some recent work with midsize and small organizations.Softpath System has formal partnerships with IBM and Informatica, covering all MDM and ADMsolutions from those vendors. Its recent MDM implementation experience is limited to InformaticaMDM and IBM InfoSphere MDM Advanced Edition.

Softpath System has developed industry-specific solutions for the customer data domain for themedia, healthcare, insurance and retail industries, as well as the location data domain for media andretail.


http://www.softpath.net/

Tata Consultancy Services

www.tcs.com

Headquarters: Mumbai, India



Top industries: Retail, financial services and life science manufacturing

Top data domains: Product (sell-side), customer and direct materials


Tata Consultancy Services (TCS) is a global SI concentrating on information management (includingMDM and information governance) under its business intelligence and performance managementpractice. The vast majority of its recent MDM experience is with large enterprises, although it hasalso done some work with small and midsize firms. TCS has partnerships with IBM, Informatica,Information Builders, Oracle, Reltio, Riversand, SAP, Stibo Systems and TIBCO Software. Thecompany has recent MDM implementation experience with IBM (InfoSphere MDM AdvancedEdition, InfoSphere MDM Collaborative Edition and InfoSphere MDM Standard Edition), InformaticaMDM and Product 360, Oracle (Customer Hub EBS, Product Hub EBS and Siebel UCM), Riversand,SAP (MDG-C, MDG-M, MDG-S and NetWeaver MDM), Stibo Systems and TIBCO MDM.

TCS has developed consulting frameworks for MDM around business case development, maturityassessment, solution evaluation/selection and information governance. TCS has also developed anagile MDM implementation methodology. The company offers vertical-specific MDM assets for thetelecommunications, retail, logistics and oil and gas industries. TCS also has product-specificframeworks and templates for IBM, Informatica, Oracle, SAP, Stibo Systems and TIBCO Software.

Utopia

www.utopiainc.com

Headquarters: Mundelein, Illinois, U.S.



Top industries: Healthcare, oil/gas/chemicals/process/resource industries manufacturing andconsumer goods manufacturing

Top data domains: Asset, indirect materials (maintenance, repair and operations [MRO]) andcustomer


http://www.tcs.com/Pages/default.aspx

http://www.utopiainc.com/


Utopia is a specialist consulting firm concentrating on providing information management solutionsin SAP environments. It has substantial recent MDM implementation experience with SAP MDG-C,MDG-F and MDG-M.

Under its partnership with SAP, Utopia has developed MDM assets for the automotive (supplier andmaterial), consumer packaging (customer, material, finished product, regulatory compliance),chemicals (material, supplier customer), energy (material, financial, equipment, asset, material), lifesciences (regulatory compliance) and transportation (asset) industries. Utopia has also developedcustomized MDG-based solutions for enterprise asset management and retail and fashionmanagement, which are sold both directly and via SAP.

VirtusaPolaris

www.virtusapolaris.com

Headquarters: Westborough, Massachusetts, U.S.


Regions: EMEA, North America and Asia/Pacific

Top industries: Financial services, healthcare and telecommunications



VirtusaPolaris is a global SI with MDM and information governance offerings housed under its EIMpractice. The majority of its recent MDM experience is with large enterprises, although it has alsoperformed recent MDM work with midsize organizations. VirtusaPolaris has formal master datapartnerships with IBM, Informatica, Microsoft, Oracle and Talend. It has recent MDMimplementation experience with Informatica MDM and Talend MDM.

VirtusaPolaris has developed an MDM assessment framework that includes an in-depth workshopcovering multiple MDM program disciplines. It has also developed a modeling framework forcustomer data (including preconfigured business rules), and a toolkit for modeling complex productportfolios. The company has also developed assessment methodologies for MDM, informationgovernance and data quality. It is also developing a customer value management solution fortelecom and banking, financial services and insurance clients that will assist with customer profiling,cross-sell and upsell opportunities and effective customer churn management.

Wipro

www.wipro.com

Headquarters: Bengaluru, India


http://www.virtusapolaris.com/

http://www.wipro.com/



Top industries: Financial services, oil/gas/chemical process and resource manufacturing and lifescience manufacturing

Top data domains: Customer, supplier and indirect material (MRO)


Wipro is a global SI providing MDM and information governance solutions from the informationmanagement practice of its analytics service line. The majority of its recent MDM experience is withlarge enterprises. Wipro has formal partnerships with Agility Multichannel, Dell Boomi, IBM,Informatica, Magnitude (Kalido), Microsoft, Oracle, Orchestra Networks, Pitney Bowes, Reltio, SAP,SAS, Software AG, Stibo Systems, Talend, Teradata and TIBCO Software. It also has recent MDMimplementation experience with all IBM InfoSphere MDM Editions, Informatica (MDM and Product360), Kalido MDM, Microsoft MDS, Oracle (Customer Hub EBS, Product Hub EBS, Product HubCloud, Siebel UCM, Site Hub, Supplier Hub and DRM/DRG), Orchestra Networks, Reltio, Riversand,all SAP MDM products (including Hybris), SAS MDM, Stibo Systems, Talend MDM, Teradata MDMand TIBCO MDM.

Wipro has developed MDM assets for 360-degree views, as well as customer and product data forhigh-tech manufacturers, legal entities for financial services, multidomain for retail; service masterdata for oil and gas; as well as industry neutral solutions for reference data and for the supplier datadomain. Several of these are based on Informatica, IBM and SAP MDM solutions. Wipro has alsodeveloped a proprietary business-centric data governance and data quality solution. It offersframeworks for MDM strategy and blueprinting, MDM tool evaluation, business case development,process analysis, information governance, and managed MDM services (business processoutsourcing). It has patents in MDM reference architecture and information management, and hasset up an MDM leadership council for its customers for sharing industry best practices andleveraging experiences. The company has also Lab-as-a-Service, which offers on-demandavailability of MDM environments with MDM and other associated tools — such as data quality(DQ), ETL, business process management (BPM), Portal, and others — installed and preconfiguredon cloud infrastructure. The company has also created frameworks to facilitate MDM for big dataand MDM as a service.

Capabilities Summaries

Figures 2 to 5 represent the capability summary of each MDM ESP listed in the RepresentativeVendors section by region, domain, industry and MDM software product. The data represents the2016 calendar year (for further clarification, refer to the explanations in the Representative Vendorssection).


Figure 2. Region and Data Domain



Figure 3. Industry



Figure 4. Software Product (Part 1)



Figure 5. Software Product (Part 2)


Market RecommendationsMDM is a complex discipline requiring long-term planning and close integration between IT andvarious business units. Moreover, the MDM software market is complex and largely characterized by


specific segments focused on particular master data domains (for example, customer/party,product/thing, location/site). Because of this complexity, many organizations planning to executeMDM programs have reported gaining significant traction and momentum by using ESP partners.This is particularly useful in organizational environments constrained by bandwidth or organizationalissues, or lacking the appropriate expertise required to execute an holistic MDM programsuccessfully.

Our advice to data and analytics leaders and MDM program leads looking to leverage the expertiseof ESPs to kick-start or accelerate their MDM initiatives is to:

■ Use the techniques described in "Best Practices in MDM: How to Evaluate and Engage ExternalService Providers" to effectively partition ESP work and maintain control of the overallengagement.

■ Perform a thorough assessment of your internal MDM capabilities to determine which ESPengagement model is most suitable for your MDM programs from the perspective of skills,funding and bandwidth.

■ Evaluate and engage an ESP for MDM based on its experience in your vertical industry andrequired data domains. Determine what, if any, applicable industry solution, templates, or otheraccelerators the ESP has developed. If direct industry experience is unavailable, consideradjacent industries.

■ Consider an ESP based on its MDM software implementation experience — only if your MDMstrategy is complete, or if you intend to use an MDM software solution based on other factors(such as an enterprise-level software vendor relationship). This will prevent the softwarevendor's specific capabilities from influencing or affecting your overall MDM strategies.

■ Carefully evaluate your mix of vendor partnerships and domain experience, and the number ofMDM ESPs that you are willing to engage with for their MDM programs, by leveraging thecapability summary tables at the end of the Representative Vendors section.


Acronym Key and Glossary Terms

ADM Application data management (ADM) tools solely perform data management functions for use in aspecific business application's or application suite's data. These solutions require the presence ofthat specific business application or suite to function, may store data locally in that businessapplication/suite, or remotely, and will operate on all data in use by that application/suite includingshared master data.

CX customer experience

EIM enterprise information management

ESP An external service provider (ESP) is a firm that provides consulting and staffing services focusedon developing and/or supporting IT-based or operations-based disciplines or processes (such asinformation governance and/or MDM) for client organizations. By contrast, business consultingfirms generally assist client enterprises with developing an overall vision of the future state of theorganization. This vision encompasses broader topics such as marketing strategy and operationalexcellence, which may in turn be used to initiate an MDM program.

FTE full-time equivalent

ISA Information stewardship applications (ISAs) are business solutions used by business users actingin the role of information steward (interpreting and enforcing information governance policy, forexample). These developing solutions represent, for the most part, an amalgam of a number ofdisparate, previously IT-centric tools already on the market, but are organized and presented insuch a way that information stewards (a business role) can support the work of information policyenforcement as part of their normal, business-centric, day-to-day work in a range of use cases.

MDM Master data management (MDM) is a technology-enabled discipline in which business and IT worktogether to ensure the uniformity, accuracy, stewardship, semantic consistency and accountabilityof the enterprise's official, shared master data assets. Master data is the consistent and uniformset of identifiers and extended attributes that describes the core entities of the enterprise, such ascustomers, prospective customers, citizens, suppliers, sites, hierarchies and the chart ofaccounts.

MRO maintenance, repair and operations

PIM product information management

SI system integrator

Gartner Recommended ReadingSome documents may not be available as part of your current Gartner subscription.

"Best Practices in MDM: How to Evaluate and Engage External Service Providers"

"The Seven Building Blocks of MDM: A Framework for Success"


"The Five Vectors of Complexity That Define Your MDM Strategy"

"Magic Quadrant for Master Data Management Solutions"

"The MDM Solution Market Expands and Evolves"

"Hype Cycle for Information Governance and Master Data Management, 2016"

"Toolkit: A Program Manager's Guide to MDM"

"Market Guide for Information Stewardship Applications"

"Market Definitions and Methodology: IT Services"

Evidence

A dedicated survey was sent out to 51 ESP firms identified through regular Gartner interactions withclients, event attendees and software vendors. Vendor briefings and other structured surveys ofsoftware vendor customer references (as part of the MDM Magic Quadrant research process) werealso used.

The companies listed in this research represent the qualified respondent base for this dedicatedsurvey. The survey included data points for revenue, dedicated and aligned FTE counts, andexperience, by client enterprise revenue segment, vertical industry sector, geographic region,master data domain and MDM software product (indicating formal alliances, as appropriate). Therepresentative vendor table and the capability summary tables have been prepared from the resultsof this dedicated survey.

Note 1 Organization Size

For the purpose of this research, organizations are defined as follows:

■ Large organizations are those with annual revenue more than $1 billion.

■ Midsize organizations are those with annual revenue between $250 million and $1 billion.

■ Small organizations are those with annual revenue less than $250 million.


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