Crawley,West Sussex,

07462 203213mark.d.simmons@gmail.com

https://uk.linkedin.com/in/mark-simmons-90b6bb1b

MARK SIMMONS

PERSONAL PROFILE I am a highly experienced and highly motivated Support Technician, with a great deal of enthusiasm for my work. I work well, both as a member of a team, and alone.

SKILLS Active Directory / Group Policy

Mobile Device Support – Blackberry (BES Server) / Windows Mobile / IOS

Microsoft Exchange / AD Manager

All MS Desktop o/s since Win 95

Some MS Server 2003/2008/2012 experience

MS Office – all versions

Remote Desktop using a variety of software

Citrix experience – GoToAssist Expert / GoToMeeting

Software installation and troubleshooting

Network Cabling / troubleshooting

Process Documentation – instructions etc.

Some Mac OSX / some experience with Adobe Creative Cloud (support rather than usage)

Some Ubuntu experience

TOPdesk Call Management Software

Mitel 3300 PBX – high level of experience

Mitel MiVoice Business / Contact Centre Manager / Your Site Explorer software – high level of experience

Xarios Call Recorder – high level of experience

Liaising with stakeholders (internal and external) – price / hardware config negotiation

Developing good relationships with the people I come into contact with

EXPERIENCE B & CE – MARCH 1986 TO JUNE 2016

User Support Technician – 7 YEARS

Key Responsibilities:

Dealing with day-to-day Topdesk calls – making sure they are completed, or passed to the appropriate team.

Making sure that the Phone System, Call Recorder and CCM Server (and reporting)

is working as it should. Ensuring that Users have hardware and software which best suits their needs. Looking forward – helping to make sure that any potential threats are dealt with. Helping in other IT areas as required. Liaising with internal or external groups to provide appropriate solutions for our

customers. Supporting our users remotely, and solving any technical issues they may have.

IS Support Technician – 2 YEARS

IS Infrastructure Technician – 7 YEARS

Trainee Computer Operator in Data Processing Dept then Computer Operator – 13 YEARS

EDUCATION & TRAINING

THE BROOKSBANK SCHOOL, ELLAND, WEST YORKSHIRE.

GCE’s:

Maths – A / Eng Lang – A / Eng Lit – C / Physics – B / Chem – C / Latin – C / Economics – C

CSE’s: French – 3 / Classical Studies – 3

B & CE HOLDINGS LTD, CRAWLEY, WEST SUSSEX

28Apr95        Certificate of competence – competence person re electricity at work regulations 1989 – undertaking physical inspection only

06Mar96      Attended manual handling training course

02Jun99        Microsoft Networking essentials

04Oct99        Microsoft windows NT 4.0 Server in the Enterprise

23Sep99       Microsoft Implementing and supporting MS windows NT workstation

26Nov99      Microsoft Implementing and supporting MS windows NT workstation

28Jan00        Microsoft Internet working with MS windows NT workstation

25Feb00       Microsoft Internet working with MS windows NT workstation

05May00      Microsoft – Networking Essentials

14Jul00         Microsoft Implementing and supporting MS windows NT workstation

17Jul00         Microsoft NT4

15Jan01        Administering Microsoft System Management server 2.0

11Nov15 Level 2 Award in Principles of Manual Handling

Page 2

Page 3