Mark H. Savage___________________________________________________________________________________________

568 Keble Dr. Crowley, TX 76036 Cell: (419) 371-9805 Home: (8170 297-7579 hoseasavage@yahoo.com

Career Summary:

Former Sailor with strong customer service and administrative background: Experienced administrator successful in project management and systems administration: and a strong communicator who possess excellent interpersonal, phone and digital communication skills.

Professional Experience:

24 Hour Fitness

Service Representative Night 2015 - present

Monitors incoming inquiries and ensures proper check in procedures are followed. Ensures a safe and secure club. Responsible for assisting and directing members/guests. Handled member service issues to include: lost and found items, new membership

cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.

SIMS/Cosolutions

Customer Service Representative 2011 – 2015

Worked to resolve application and functional user issues on systems supported by the Space and Naval Warfare Systems Center, New Orleans including but not limited to Navy Standard Integrated Personnel System, Navy Reserve Order Writing System, Air National Order Writing System, Medical Readiness Reporting System, Career Management System and Defense Travel System.

Integracare Home health

Medical Billing/Financial Specialist 2008 – 2011

Completed home health work flow. Obtained Initial Pre-authorization for patients through Insurance, Medicaid and

medicare. Created files for insurance and Medicaid patients. Managed commercial insurance claims by tracking receipt and payment issued.

U. S. Navy

Personnel Officer/Chief Petty Officer in Charge 2004 - 2008

Supervised a crew of 35 in daily operations, including evaluation and discipline, providing pay and personnel service to 950 customers in 135 different commands

Personally developed a database to track qualifications and awards that could be retrieved on demand. Improving the efficiency of his command and ensuring all members records were up to date.

Outstanding performance as Chief Petty Officer in charge of Customer Service Desk St Mawgan led him to being chosen as Chief Petty Officer in charge of London a role reserved exclusively for higher ranking officers. This selection led to him filling the dual role as Chief Petty Officer in charge of both commands.

Ensured that 750 eligible personnel were able to compete in 6 Navy Wide examination cycles with zero discrepancies.

Immediately improved performance and restored confidence of his two Leading Petty Officer’s through personal training and increased delegation, resulting in more experience and confidence for those individuals.

U. S. Navy

Personnel Office Supervisor 1985 – 2004

Produced error free documents resulting in his command maintaining the lowest error rate within the network.

Developed and implemented a system for tracking control authorization numbers ensuring more efficient management of delinquent documents.

Continually searched for ways to improve procedure and raise efficiency. Constantly strived to achieve maximum results from subordinates, while maintaining courteous and personal services.

Education and Training

Bachelors of Science degree in Business Management from Central State University Wilberforce, Ohio 1981 – 19985

Experience

Active Duty – 24 Years Home health medical billing – 3 years Defense Contracting – 4 years and 2 months