Maricopa Keynote
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Transcript of Maricopa Keynote
TEEN LIBRARY (MIS)BEHAVIOR 101Presented by Beth Gallaway
PAIN IN THE BRAIN:
Contact:Slides: www.informationgoddess.info
Links:
www.delicious.com/informationgoddess29/brai
n
Email: [email protected]
Library Behaviors
Groups Blocking entrance
or access Roaming Taking up space
“Courting” Behavior
Backtalk and “disrespect”
Eating & drinking Cell phone use
Library Behaviors
Language Sex Vandalism Theft Violence Cyberbullying
Differentiate between the 2 Ds: Disruptive
Normal Annoying
Dangerous Abnormal Harmful to self & others Illegal
Influences on Teen Behavior Cultural Sociological Personal Psychological Biological
Frontal Lobe
Facilitates: Planning Decision-making
Results in?
Myelin Sheath
Facilitates: Intelligent response to
gut reactions Learning new things Concrete to abstract
thought
Results in?
Dopamine
Controls: Smooth motor skills Pleasure center
Results in?
Serotonin
Controls: • Temperature• Mood• Appetite• Emotion
Results?
Melatonin
Controls: Sleep/wake cycles Biological clock
Results?
On Rules
Create a behavior policy Same rules for everyone No rules set up to fail The less rules, the better Word rules in a positive way Leave rules open ended
3 Rules
1. Respect Yourself2. Respect Others3. Respect the
Library
Set Boundaries
1. State unacceptable behavior2. State consequence of continuing
unacceptable behavior3. Ask patron to make a choice
Correcting Behavior
3 Strikes & You’re Out! Target the Group Leader Good Cop, Bad Cop Invade Personal Space
Follow Through
Welcome back Introduce Discuss behavior incident Reinforce consequences of actions Start with a clean slate
Example: Disrespect
“A group of five or six teens are sitting together after school in the library. They are talking and laughing very loudly, slouching on the furniture with their feet up on the coffee type table. How do you approach them (and what do you say so that you don’t sound like their mother?)”
Example: Disrespect
“I've noticed when I tell them to do something, like leave the vending area, they act like they haven't heard me.”
Example: Disengaging
“I try to remember to "disengage,” and not get sucked into an argument or discussion but it really hard. Any tips?”
Example: Outreach
“We are engaged in a lot of outreach right now before summer reading. How do you encourage adult library staff to support teen outreach and programming?”
Develop Personal Relationships Talk to teens when they do something
RIGHT Introduce yourself, repeatedly Greet patrons by name Get out from behind the desk Get out of the library
Give Them a Room of Their Own
More than just a shelf and a poster
Convert a meeting room to a homework center or program room a few days a week
Designate a staff person to serve teens
Program Them to Death
Engage them in meaningful participation
Give teens positive ways to expend their energy Offer after school
activities Cultivate a
volunteer program
Be an Excellent Librarian! Customer Service Reference Reader’s Advisory
Reminders for Librarians
Stay calm It’s not personal Teens are job security Learn to RAP
Thank You!Slides: www.informationgoddess.info
Links:
www.delicious.com/informationgoddess29/brai
n
Email: [email protected]