Maria Susana Soto Resume 1.PDF

Maria Susana Soto Summary Restaurant manager who specializes in quality service, customer retention, productivity and team management.Motivated food serving professional with 18 years food and beverage experience in casual family dining. Highlights Focused on customer satisfaction Training and development Scheduling Full service restaurant background Supervisory skills Strong customer relationship builder Ability to handle fast-paced environment Ability to handle/resolve problems Cash handling Accomplishments Food Preparation Assisted in maintaining preparation and service areas in a sanitary condition. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Executed daily production lists and goals. Helped with preparation, set-up, and service for catering events. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Experience Restaurant Manager May 2011 to February 2015 Corner Bakery Cafe － Los Angeles, CA Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Restaurant manager May 2007 to June 2011 Dennys － Hawthorne, CA -Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. -Efficiently resolved problems or concerns to the satisfaction of all involved parties. -Scheduled and directed staff in daily work assignments to maximize productivity. -Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. -Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. 1024 W 105th St., Los Angeles Ca 90044 Cell: 323-243-2213 - [email protected]

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Transcript of Maria Susana Soto Resume 1.PDF

Maria Susana Soto

SummaryRestaurant manager who specializes in quality service, customer retention, productivity and teammanagement.Motivated food serving professional with 18 years food and beverage experience in casual family dining.

HighlightsFocused on customer satisfactionTraining and developmentSchedulingFull service restaurant backgroundSupervisory skillsStrong customer relationship builderAbility to handle fast-paced environmentAbility to handle/resolve problemsCash handling

AccomplishmentsFood PreparationAssisted in maintaining preparation and service areas in a sanitary condition.

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and inspected galley equipment, kitchen appliances, and work areas.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items androtating stock.Executed daily production lists and goals.Helped with preparation, set-up, and service for catering events.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

ExperienceRestaurant ManagerMay 2011 to February 2015Corner Bakery Cafe － Los Angeles, CA

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards wereconsistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures andquality control guidelines.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.

Restaurant managerMay 2007 to June 2011Dennys － Hawthorne, CA-Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. -Efficiently resolved problems or concerns to the satisfaction of all involved parties.-Scheduled and directed staff in daily work assignments to maximize productivity.-Continually monitored restaurant and took appropriate action to ensure food quality and service standards wereconsistently met.-Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and qualitycontrol guidelines.

1024 W 105th St., Los Angeles Ca 90044Cell: 323-243-2213 - [email protected]

-Optimized profits by controlling food, beverage and labor costs on a daily basis.-Performed checkouts of servers and host/hostess to ensure that all tickets were accounted for-.Consistently obtained highest rating from the county health department.Restaurant ManagerMay 2007 to June 2011Restaurant ManagerJune 1997 to November 2006Kentucky Fried Chicken － Los Angeles, CA

Generated and distributed daily reports and order acknowledgments to appropriate personnel. Interviewed, hiredand trained new quality customer service representatives.Addressed negative customer feedback immediately.Resolved customer questions, issues and complaints.

EducationMedical AssistantBryman College － Los Angeles, CALiberal ArtsSanta Monica College － Santa Monica, CAHigh School Diploma : General Studies, 1997Huntington Park High School － Huntington Park, CA