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Business Communication Using Computer MSBTE – Second Semester

Marathwada Mitra Mandal’s Polytechnic – Dr. S. H. Patil 1

Marathwada Mitra Mandal’s Polytechnic Thergaon Pune-33

BUSINESS COMMUNICATION

USING COMPUTER

22009

Second Semester

Name: ______________________________________________

Branch: ______________________________________________



CURRICULUM

UNITS

1. Introduction to Business Communication

2. Non-Verbal Communication

3. Presentation Skills

4. Office Drafting

5. Business Correspondence

List of Assignments

1 Explain the importance of Business Communication using Case Study

2 Explain the eight principles of Effective Communication

3 Present any two barriers to communication using case study.

4 Mention the Examples of body language use at workplace with suitable pictures and Images

5 Explain various non-verbal codes with examples.

6 Explain the importance of personal appearance stating tips for grooming for a professional

7 Write the importance and Guidelines of Presentation Skills

8 Design Powerpoint Presentation on any technical topic

9 Draft a job application with a resume usingcomputer

10 Draft a complaint letter on the given type

11 Draft a detailed Progress Report

12 Present a technical paper using IEEE format



1. Introduction to Business Communication

Business communication is information sharing between people within and

outside an organization that is performed for the commercial benefit of the

organization. It can also be defined as relaying of information within a business by

its people.

Importance of Effective Communication in an Organisation.

Ans: Effective communication is a basic requirement for the achievement of

organisational goals. No organisation, no group can exist without communication.

Co-ordination: Without communication Co-ordination of work is impossible and

the organisation will collapse for lack of communication. Co-operation also becomes

impossible because people cannot communicate their needs and feelings to others.

Social needs: Language is one of the basic tools of building relationship with

others. It may be regional language or globally accepted English language in the

professional field. There are some ethics or codes which are to be followed to

maintain relationship.

Motivation: When communication is effective, it tends to encourage better

performance and job satisfaction. People understand their jobs better and feel more

involved in them.Therefore, a successful executive must know the art of

communication.

Better Management: Since management has been described as getting works done

by people, it is necessary to communicate what the management wishes to

accomplish by the various tasks which the organisation has undertaken.

Information Exchange: The popular saying ‘knowledge is power’ should be

modified to ‘applied knowledge is power.’ And to apply, it requires effective

communication. Good communication presupposes a two-way flow of information

from the top down and from the bottom up. It can be compared to a mighty river on

the banks of which business life is built.

Problem Solving: Communication plays a major role in dealing with employer

employee relation problems, employee productivity, in short, with all human

relations matters. Bad communication is often the root cause of many problems.

Secrecy breeds rumours and a hush-hush attitude breeds harmful rumours.



Elements Of Communication

Sender – A person who intends to convey/ transfer ideas, thoughts, information,

feelings to another person or persons.

Encoding – It is a process of converting ortransforming ideas or thoughts in the

form of a message understandable to the receiver.

Message – Message is sender’s ideas, thoughts or feelings that he/she intends to

convey to the receiver to achieve desired result.

Channel – The channel is the carrier of the message. The channel may be in oral

form, verbal form or non verbal form.

Decoding – Convertingthe message and interpreting the same by the receiver is

called decoding. It is expected that desired meaning is given by the receiver.

Receiver – The person who receives the message is the receiver.

Feedback – It is the response by the receiver to the sender. Positive or expected

feedback indicates to the sender the confirmation of the correctness of the

message sent. If a distorted message is received by the receiver the sender may need

to modify theencoding system or change the channelof communication. Feedback

completes the communication cycle.

Types of Communication

Professional organisations need different types of communication for their growth.

Following chart shows a broad classification. Following are the types of

Communication.

COMMUNICATION CYCLE

SENDER RECEIVER

FEEDBACK

MESSAGE ENCODE

IDEA IDEA

DECODE

S CHANNEL



VERBAL COMMUNICATION:

Any form of communication where words are used to convey a message is known as

Verbal communication. It has two forms namely oral and written. When we

communicate with the help of spoken words and phrases it is known as oral

communication.

Examples: conversations in meetings, conferences, discussions, interviews, or on

telephone are all forms of oral communications.

Verbal Communication is divided into two types Oral and Written Communication.

• Oral communication: Oral communication refers to

speaking with the help of words. In this communication

words are used orally. Most of us spend more time in

speaking and listening than in writing and reading. Proper

pronunciation and tone is the key to effective oral

communication.

• Written Communication: Message when conveyed with the

help of written words is written communication. Effective

written communication requires command over the

language, correct construction of sentences, appropriate use

of words, logical sequence of points, legible handwriting, or

well formatted typing and proper presentation.

NON-VERBAL COMMUNICATION:

When communication between two or more persons takes

place without making use of words either written or oral is

called non-verbal communication. Non-verbal communication

is normally expressed through body language. This is usually

associated with oral communication. In body language we

mainly deal with Facial Expressions, Eye-Contact, Gesture,

Posture, Voice etc.

• Facial Expressions: Facial expression is integral when expressing emotions through

the body. Combinations of eyes, eyebrow, lips, nose, and cheek movements help

form different moods of an individual (e.g. happy, sad, depressed, angry, etc.)

• Eye contact: Eyes are the windows to the soul. Maintaining an eye contact with

your speaker and listener is the most important part of non-verbal

communication . Looking into a person's eye is the best way to understand



his/her attitude to all that you speak. If you avoid eye contact you indicate the

signs of fear, doubt, confusion, shyness, nervousness etc.

• Gestures: Gestures are movements made with body parts (e.g. hands, arms,

fingers, head, legs) and they may be voluntary or involuntary.[5] Arm gestures

can be interpreted in several ways. In a discussion, when one stands or sits with

folded arms, this is normally not a welcoming gesture

• Posture: Posture refers to the way we stand, sit and carry ourselves. It tells how

bold, confident, submissive or timid a person is. A person who stands, sits and

walks upright commands respect and attention.

FORMAL COMMUNICATION:

The communication in which certain norms, rules and

regulations are followed is known as a Formal

Communication. Formal communication may follow any

direction-Vertical, Horizontal, and Diagonal. It is always well

planned. In Formal communication the sender and receiver

follow certain rules and regulations. The speaker has to take care of the choice of

words and body language. It is restricted to certain limit of time, hence it is time

bound.

Example: Communication at official places like College, Hospital, Company etc.

INFORMAL COMMUNICATION: [GRAPEVINE

COMMUNICATION]

Any unofficial communication is informal communication. It

may be internal or external in its application for the

organisation. Informal discussions, general comments that

pass from one person to another are examples of informal

communication. Informal communication is popularly

referred to as “grapevine communication”. Gossips, hearsay,

rumour, informal chat amongst peers, colleagues, friends and groups are the

examples of informal or grapevine communication.

VERTICAL COMMUNICATION:

In an organisational setup, vertical communication is between employees and

employers. Communication between the people working on the upper and lower

levels in the organisation is called vertical communication. It has two types:-

Upward and Downward.



HORIZONTAL COMMUNICATION:

When persons working at the same levels communicate with each-other in the

organisation it is called horizontal communication. So, when a worker

communicates with another worker or a manager communicates with other

departmental manager, these are the examples of horizontal communication.

Principles of Communication

• Clarity in encoding the message: The sender should be aware of the purpose of

communication. He should accordingly select proper words and encode a clear

message. Clarity means it should not arise any confusion or question in the mind

of the receiver. There should not be any ambiguity.

• Clarity in stating the purpose: The message should state the purpose. It should

be direct in its intention. It should state the line of action clearly.

• Correctness of the message: The message should be correct. It should not have

any incorrect information or misguiding details.

• Conciseness of the message: The key to effective communication is its

conciseness and its brevity. The sentences should always be short in length. This

ensures understanding. Lengthy messages lead to confusion.

• Completeness of the message: The message should be complete i.e. it should

answer all the possible questions of the receiver. It should cover all areas of

consideration and still maintain its focus. A complete message helps quick and

efficient functioning.

• Coherence of the message: The message should have a logical sequence and

flow. It should progress in such a way that the receiver gets a clear picture and is

able to respond accordingly.

• Courteous language: Language in all types of communication should always be

courteous. The goodwill that courtesy generates helps in building long term

relations.

• Selection of proper channel: Selection of channel depends on the urgency of the

message; the capacity of the receiver and availability of resources to send the

message. Proper channel ensures proper transmission. Quick and smooth

transmission also maintains the intention or purpose of communication. It leads

to generation of an expected feedback.



• Knowledge about the receiver: It is essential that the sender is aware of who the

receiver is. This knowledge helps him in selecting the right words and proper

channel. Receiver’s age, experience, interest, knowledge, efficiency and

intelligence play a key role in communication.

• Taking care of probable barriers efficiently: Sender and receiver are both

responsible to make the communication smooth. They should anticipate probable

barriers and plan accordingly. They should meet with all kinds of problems or

barriers effectively to ensure successful communication.

• Defining a clear line of action and feedback: Sender should ensure that the

message receives an expected feedback. Feedback needs to be positive and

prompt therefore the sender should take care that he defines the timeline

accordingly.

Barriers to Communication

There are many reasons why interpersonal communications may fail. In many

communications, the message may not be received exactly the way the sender

intended. The problems because of which communication fails are known as

Barriers to communication.

PHYSICAL BARRIER:

All the obstacles existing in the surroundings of the various elements of the

communication process and also those existing in the sender and receiver are called

physical barriers. The three main elements of physical barrier are Noise, Time and

Distance.

MECHANICAL BARRIERS:

A barrier caused by faulty machines or out of work technical instruments or any

technical problem. Defects in the devices used for communication are purely

external; and usually not within the control of the parties engaged in

communication. The telephone, the postal system, the loud speaker and the

internet connection, the LAN system in an office, satellite disturbances, hardware

problems in networking etc. are the example of Mechanical Barrier.

PSYCHOLOGICAL BARRIERS:

Psychological or mental barriers are the barriers which we create in our minds, or which we have learned from others, that prevent us from communicating or

behaving effectively and rationally.



Day dreaming

In a communication situation, when the sender is delivering the message, the

receiver sometimes loses concentration and becomes inattentive. This may be due

to some other thought in the receiver’s mind. When the receiver shifts his/her

focus from the content of the message to other thoughts, it is called day

dreaming. Here, day dreaming acts as a barrier in communication.

Prejudice

Many a times we pre-judge people even before knowing them and form an opinion

about them, we start behaving with them according to the pre-conceived notions

about them. This predetermined judgment about them is nothing but prejudice,

which acts as barrier to communication.

Emotions

Simple emotions like joy, sorrow, fear, excitement, tension and anxiety act as

barriers to communication. When a person suffers from any kind of emotional

turmoil he/she is unable to receive any new ideas, knowledge or perform any task

well.

Blocked Mind

It indicates having fixed opinions and beliefs about people, places and events.

These fixed opinions are nothing but mental blocks which hinder the free flow of

communication.

Generation Gap

It is observed that there is difference in the way of thinking between the persons

of different age groups. The difference of age (normally 18 to 20 years), causes

differences in thinking is called generation gap. The following examples are the

communication between parents and children or between grandparents and

grandchildren. This generation gap may be between teachers and students too.

Status

This barrier arises due to organizational hierarchy. It is perhaps the most

important barrier to business communication.

Perception

Perception is understanding of the world around us. Each one perceives the world

in his own unique way and interprets what has been perceived in his unique way.

Perception is a subjective process. When our senses deliver the information to the

reception centers of the cortex, they are associated with past memories, feelings,

thoughts, values, needs, drives, attitudes and other things going on in the brain



that are totally unique. The result is a highly individualized way of looking at

things. When we strongly disagree, we simply say “I am sorry; our perceptions

appear to be different” Such perceptions many a times act as barriers to

communication.

LANGUAGE BARRIER:

A barrier which is related to language, words, phrases is known as Language

barrier.

• Difference in language

When two people who wish to communicate with each other, but do not have

sufficient knowledge of each other’s language, they cannot communicate

effectively.

• Technical Jargons

Uses of too many technical words in everyday language acts as a barrier to

communication as these words are not always understood by the receiver.

• Pronunciations

Words when mispronounced cause barrier to communication. The receivers do

not follow what the speaker says and thus lose their attention.

• Allusions

Words carrying cultural connotations may give rise to miscommunication.



2. Non-Verbal Communication

KINESICS

Kinesics is the study of the physical movements of the body in communication.

Kinesics deals with facial expressions, eye contact, Head and Hand Movements.

Facial Expressions

The human face is extremely expressive, able to express countless emotions without

saying a word. And unlike some forms of nonverbal communication, facial

expressions are universal. The facial expressions for happiness, sadness, anger,

surprise, fear, and disgust are the same across cultures.

Gestures

Gestures are woven into the fabric of our daily lives. We wave, point, beckon, and

use our hands when we’re arguing or speaking animatedly—expressing ourselves

with gestures often without thinking. However, the meaning of gestures can be very

different across cultures and regions, so it’s important to be careful to avoid

misinterpretation.

Eye contact

Since the visual sense is dominant for most people, eye contact is an especially

important type of nonverbal communication. The way you look at someone can

communicate many things, including interest, affection, hostility, or attraction. Eye

Non Verbal Communication

Body Language Nonverbal Codes

Kinesics Proxemics Facial Expressions Chronemics

Eye Contact Artefacts Gestures Postures

Vocalics Haptics



contact is also important in maintaining the flow of conversation and for gauging

the other person’s response.

Postures:

How we hold our bodies can also serve as an important part of body language. The

term posture refers the way we stand and walk or sit. It is about how we hold our

bodies as well as overall physical form. Posture can convey a wealth of information

about how a person is feeling as well as hints about personality characteristics,

such as whether a person is confident, open, or submissive.

VOCALICS

Vocalics, sometimes called para language, deals with the voice modulation and the

tone of voice used in communication. It becomes very important in communication

how we pronounce the words and use the tone.

Vocalics, also refers to the non-verbal elements of the voice, such as people's "tone

of voice" or the volume of the voice when they speak. What is important to stress

here is that very often our vocalics "out loud" what we say verbally. This is what

people mean when they say "How you say what you say is more important than

what you say."

HAPTICS

Haptic communication refers to the ways in which people and other

animals communicate and interact via the sense of touch. It's a Greek word that

means "I touch" – so it's the study of our sense of touch There are many costumes

and ways you can touch others and each carries with it some sentimental value or

purpose.

Holding Hands: From an early age, we hold the hands of parents and teachers to

lead us – it's the symbol of unity and trust. But how to hold hands, and with whom

it's acceptable? This can widely differ in many parts of the world.

Pat on the Back: A pat on the back shows support and friendliness.

A Slap: A hard slap shows anger and frustration. But a gentle slap shows love and

affection.

Handshake: A handshake shows friendliness. The way we shake hand it reveals our

personality and emotions.



A kiss: A kiss shows deep love and affection.

Example: A baby communicates through touch with its mother. A simple touch is

more powerful than thousands of words in communication

PROXEMICS

Proxemics studies the distance and space utilization in communication. It studies

how people use and perceive the space between the sender and the receiver.

Intimate Distance: Ranges from close contact (touching) to the 'far' phase of 15-

45cm. Only closely related people and family members are allowed in this zone.

Personal Distance: At this distance it is easy to see the other person's

expressions and eye movements, as well as their overall body language.

Handshaking can occur within the bounds of personal distance.

Social Distance: This is the normal distance for impersonal business, for example

working together. At a social distance, speech needs to be louder and eye contact

remains essential to communication, otherwise feedback will be reduced and the

interaction may end.

Public Distance: Teachers and public speakers address groups at a public

distance. At such distances exaggerated non-verbal communication is necessary

for communication to be effective. Since subtle facial expressions are lost at this

distance so clear hand gestures are often used as a substitute.

CHRONEMICS

Chronemics is the study of the use of time in non-verbal communication. It is

about the proper use of time in communication. Punctuality of any person shows

his promptness and reliability. He gets more respect than a person who always

comes late. Punctuality conveys about thinking and attitude. Hence time

utilization is important in nonverbal communication.

One can misuse time like not completing the project on time, not studying

regularly or delay in submission of assignment.

ARTEFACTS

Artefacts are the objects to convey non-verbal messages about self-personality,

mood and feelings. The use of electronic or non-electronic objects like perfumes,

https://www.boundless.com/definition/sender/



mobiles, lipstick glasses etc talks about our personality and social status. This

plays an important role in communication. In some situations clothes we wear at

the beach and at the interview shows our attitude. Other people judge us by our

cloths and the things we use.

Positive & Negative Body Language

Positive body language includes:

- Maintaining eye contact with the person to whom you are speaking.

- Smiling (if appropriate) but especially as a greeting and when parting.

- Sitting squarely on a chair, leaning slightly forward (this indicates you are

paying attention).

- Nodding in agreement.

- A firm handshake.

- Presenting a calm exterior.

- Looking interested.

Negative body language includes:

- Not looking at a person when speaking.

- Tapping a foot, fingers etc.

- Rocking backwards and forwards.

- Scratching.

- Continually clearing your throat.

- Fiddling with hair, ear lobes, jewellery, jacket, glasses, etc.

- Picking at fingers or finger nails.

- Yawning.

- Repeatedly looking at your watch or a clock in the room.

- Standing too close to others.

Inattention to a person who is speaking.



3. Presentation Skills

Public speaking and presentation skills are some of the most

valued skills in business today.

At all levels of an organization, but especially at the highest

levels, professionals are called upon on a regular basis to give a

presentation – a report, a proposal, or a sales pitch. And often they don’t feel up to

the task.

Tips for Presentation Skills

1. Collect the Data

We should do some research and collect data for the presentation. The references will help to authenticate the presentation.

2. Use visual aids

Prepare an effective PPT for the presentation. Using pictures in your presentations

instead of words can double the chances of meeting your objectives.

3. Keep it simple.

Try to keep your presentation straightforward and to the point. Fancy talks, loads of facts and figures and complicated sentences can overwhelm both you and your audience. They will feel disconnected. If you keep it simple, your audience is more

apt to grasp the message you are trying to transmit.

4. Use the rule of three

A simple technique is that people tend to only remember three things. Work out what the three messages that you want your audience to take away and structure

your presentation around them. Use a maximum of three points on a slide.

5. Rehearse

Practice makes for perfect performance. Many experts say that rehearsal is the biggest single thing that you can do to improve your performance. Perform your presentation out loud at least four times. One of these should be in front of a real

scary audience. Family, friends or colleagues. Even the dog is better than nothing.

6. Develop Confidence Speaking

Even experienced speakers get nervous. Instead of trying to eliminate your jitters,

turn them into energy you can use to boost your delivery.



7. Know your audience.

Always know your audience before the presentation. The presentation should appeal to the audience. Based on the age, education and other background you

should prepare for the presentation.

8. Know what slide is coming next

You should always know when presenting which slide is coming up next. It sounds very powerful when you say “On the next slide [Click] you will see…”, rather than a

period of confusion when the next slide appears.

9. Have a back-up plan

Have a back-up plan. Take with you the following items – a printed out set of slides – (you can hold these up to the audience if you need to), a CD or data stick of your presentation, a laptop with your slides on it. Just in case it goes wrong.

Guess what? When you have back-ups – you seldom need to use them.

10. Check out the presentation room

Arrive early and check out the presentation room. If you can make sure that you see your slides loaded onto the PC and working on the screen. Work out where you will need to stand.

11. Prepare some questions.

If you're going to have a Q&A at the end of your presentation, be prepared to get

the ball rolling by having up a question or two up your sleeve.



4. Office Drafting

1. Notice

2. Memorandums

3. Event Reports

NOTICE

Format & Sample Notice format

Write a Notice about a meeting to be held for college gathering celebrations:

M. M. Polytechnic

Pune-33

Date: 20/02/2018

NOTICE

This is to inform all the students that a meeting is being held on

25/02/2015 at 11.00 am in the Conference Hall to discuss annual college

gathering celebrations. All students are expected to attend the meeting.

Sd/-

PRINCIPAL



Q. Write a Notice informing about the Yoga Workshop to be held in your

company.

TATA MOTORS

Pune-33

Date: 20/02/2015

NOTICE

This is to inform all the staff members that a Yoga Workshop is being

organized in our company premises. All the employees are expected to

attend this workshop to maintain a good health.

Date: 20 to 25/02/2015

Time: 12.30 pm to 2.30 pm

Venue: Common Hall, 1st Floor.

Sd/-

MANAGER

Q. Write a Notice informing about the Yoga Workshop to be held in your

company.

TATA MOTORS

Pune-33

Date: 20/02/2015

NOTICE

This is to inform all the staff members that a Yoga Workshop is being

organized in our company premises. All the employees are expected to

attend this workshop to maintain a good health.

Date: 20 to 25/02/2015

Time: 12.30 pm to 2.30 pm

Venue: Common Hall, 1st Floor.

Sd/-

MANAGER



MEMORANDUM

Format & Sample Memorandum format

Q. Write a memo to employees for staying late in the canteen.

ABC Company Pvt. Ltd

Bandra, Mumbai - 313918

Ref. No. 12/4/2015 Date: 20/02/2015

MEMO

From:

The Manager

Production Dept.

To:

All the employee

Subject: Staying late at the canteen

It has been found that some employees are staying late at the

canteen after lunch break and not returning to the work on time. This

behaviour is not at all acceptable because it is making negative impact on

the production of the company.

All the employees are hereby instructed to report on the work

on time after lunch break. A strict action will be taken against any

indiscipline.

Sd/-

MANAGER



LETTER HEAD

Ref. No. 12/4/2015 Date: 20/02/2015

MEMO

From:

The HOD,

Gen. Science.

To:

All the Students

ME F.Y.

Subject: Poor attendance.

It has been found that students of first year mechanical engg

have very poor attendance for CMS subject. This will make negative impact

on the performance in the examination.

All the students are hereby strictly instructed to attend all the

lecture and improve attendance. A strict action will be taken against any

indiscipline and students will be detained for the semester.

Sd/-

HOD



5. Business Correspondence

1. Job Application Letter :

FORMAT - 01

Mr. ABC,

PCMC, Pune-27

Date: 25/02/2015

To,

The Manager,

TATA Motors,

Pune-34

Subject: An application for the post of Jr. Engineer.

Reference: Your advertisement in daily ‘Times of India dated

24/02/2015

Dear Sir,

I, Mr ABC, wish to apply for the post of Jr. Engineer in your reputed

organization.

I have successfully completed Diploma in Mechanical Engineering with first

class from M. M. Polytechnic, Pune. I have 2 months experience of Trainee

Engineer’s post. I have attached my resume with this application for your kind

information.

I will be very grateful to you if you could give me an opportunity to work with

your esteemed organization.

Thanking you,

Yours faithfully,

Sd/-

ABC



FORMAT - 02

Mr. Sanket Varma,

PCMC, Pune-27

Date: 15/01/2018

To,

The Manager,

Maruti Suzuki Pvt. Ltd.

Pune-34

Subject: An application for the post of Automobile Engineer.

Reference: Your advertisement in daily ‘The Hindu” dated

12/01/2018

Dear Sir,

I am writing to apply for the Automobile Engineer position advertised in

the ‘The Hindu”. As requested, I am enclosing a completed job application, my

certification, my resume, and three references.

The opportunity presented in this listing is very interesting, and I believe that my

strong technical experience and education will make me a very competitive

candidate for this position.

I will be very grateful to you if you could give me an opportunity to work with

your esteemed organization.

Thanking you,

Yours faithfully,

Sd/-

Mr. Sanket Varma



FORMAT - 03

Mr. Tushar Kapoor

Pune-33

Date: 25/01/2018

To,

Mr.A.B.Gupta

Human Resources Director

ABC Company

Pune, Maharashtra

Subject: Application for the post of Electrical Engineer

Reference: Your advertisement in Times of India, dated 12 September, 2017

Respected Sir,

With due reference to your advertisement for engineering positions at ABC

Company, I, the undersigned take this opportunity to apply for the same. Your

company is one of the leaders in the electronics industry, and I am interested in

being employed by a company with your background.

Enclosed is a copy of my resume that details my academic qualifications

and practical experience gained through the cooperative education program. As you

can see from my resume, I have a firm foundation in electrical engineering.

Thank you for taking your time to review my resume. I would welcome the

opportunity to discuss how my education, practical skills, and background would

qualify me to be a member of the ABC Company.

I look forward to hearing from you.

Yours sincerely,

Mr. Tushar Kapoor



RESUME :

Resume is a French word meaning "summary", and true to the word meaning,

signifies a summary of one's employment, education, and other skills, used in

applying for a new position. A resume seldom exceeds one side of an A4 sheet, and

at the most two sides. They do not list out all the education and qualifications, but

only highlight specific skills customized to target the job profile in question. A

resume is usually broken into bullets and written in the third person

to appear objective and formal. A good resume starts with a brief Summary of

Qualifications, followed by Areas of Strength or Industry Expertise in keywords,

followed by Professional Experience in reverse chronological order. Focus is on the

most recent experiences, and prior experiences summarized. The content aims at

providing the reader a balance of responsibilities and accomplishments for each

position. After Work experience come Professional Affiliations, Computer Skills, and

Education

C.V CURRICULUM VITAE :

C.V Is a Latin word meaning "course of life". Curriculum Vitae (C.V.) is therefore

a regular or particular course of study pertaining to education and life. A C.V. is

more detailed than a resume, usually 2 to 3 pages, but can run even longer as per

the requirement. A C.V. generally lists out every skills, jobs, degrees, and

professional affiliations the applicant has acquired, usually in chronological order.

A C.V. displays general talent rather than specific skills for any specific positions

BIO-DATA:

Bio Data the short form for Biographical Data, is the old-fashioned

terminology for Resume or C.V. The emphasis in a bio data is on personal

particulars like date of birth, religion, sex, race, nationality, residence, martial

status, and the like. Next comes a chronological listing of education and experience.

The things normally found in a resume, that is specific skills for the job in question

comes last, and are seldom included. Bio-data also includes applications made in

specified formats as required by the company.



RESUME

Name : Arvind Kapoor

Date of Birth : 12th

October, 1995

Address : Central Street

Bangalore, India

Email : email:[email protected]

Mobile : +91 XXXXX XXXXX

Languages Known : English and Hindi.

Education

Sr. No Degree Board/University Year Grade

1 B. E. Pune University 2018 First Class

2 D. M. E. MSBTE Mumbai 2015 First Class

3 S.S.C. Pune Board 2012 Distinction

Work Experience

• Junior Engineer, Tata Motors, Pune, December 2011 till date.

Activities

• Member of Institution of Engineers, Bangalore.

• Member, National Social Service

References : 1. Dr. R.B.Shah

Principal,

College of Engineering, Bangalore.

Email: [email protected]

2. Mr. H.N.Sinha

Director,

Tata Motors, Pune.

Email: [email protected]

I hereby declare that above information is correct to my best of knowledge

- Arvind Kapoor



CV

Your Name

Address City, State Pin

Phone

Email

Objective

Details about your objective

Career Interest

Profile

Who are you and what have you done

Education

DAE

HSC

SSC

Extra-Curricular Activities

Cultural

Sports

Other/ Presentations

Final Year Project

Name

Details in short

Technical Skills

VG Tap related

Social Skills

General Skills like Communication Skills, Team work etc



Demonstration of leadership skills

Personal Details

Full Name :

Age/DOB :

Languages Known :

Interests (Hobbies) :

Complete Permanent Address :

Correspondence Address :

References

1. ABC (Department HOD)

(Name with Email and Mob no.)

2. ABC (Class Teacher / TPO)

(Name with Email and Mob no.)

The above information is truthful to the best of my knowledge

Signature

Mr ABC



3. Complaint Letter :

Tips

1. Keep in mind that most errors are unintentional

Realize that most businesses and organizations want to address and clear up complaints quickly in

order to have satisfied customers or members.

2. Address your letter to a specific person

Letters addressed to "Dear Sir" or "To Whom it May Concern" are not effective. Call ahead and ask

for the name of the manager and his or her administrative assistant. Writing to the assistant may

ensure your letter reaches the manager.

3. Begin your letter on a positive tone

Consider how you'd react if an angry customer approaches you and shouts obscenities versus

someone who smiles who begins the conversion with compliments.

4. Be brief

Keep your complaint letter to one page, and write short paragraphs rather than long ones.

5. Be honest and straightforward

Include sufficient detail to back up your claim and to show that you have thoroughly researched

the subject. However, omit irrelevant details.

6. Maintain a firm but respectful tone, and avoid aggressive, accusing language

Keep your complaint letter concise and professional.

7. Send only photocopies of receipts and other documents, and retain all originals

Keep a copy of the complaint letter for your records.

• Get other signatures

In many cases, you can increase the effectiveness of your letter by getting several others to sign it

with you. This is particularly the case when trying to influence or change legislation, denouncing

material from the media, and so forth.

• Do not threaten!

If a company has repeatedly given you bad service and refuses to correct the situation and you

feel that your only recourse is to pursue legal action. However, don't threaten legal action unless

you are willing to follow through with it.

• Use tact, and be direct, but respectful

If you need to make a complaint to or about people that you will still have contact with on a

regular basis, your complaint needs to accomplish its purpose without destroying the relationship.

• Include your contact information

Include your name, address, phone number, and e-mail address, if desired, so that the person(s)

can reach you to discuss any questions or concerns.

• If a first letter does not bring action, assume a stronger but still respectful tone in the next one.

If two or three letters do not resolve the problem, send one to the president or CEO of the

company or entity. In each case, be firm but polite.



Note: This a Sample Format which needs necessary changes:

[Your Name]

[Your Address]

[Date]

To,

[Name of Contact Person]

[Title/Post]

[Company Name]

[Address]

[Subject: Complaint about ____________________________________________

Dear [Contact Person]:

On [date], I bought [or had repaired] a [name of the product with the serial or model number

or service performed]. I made this purchase at [location, date, and other important details of the

transaction].

Unfortunately, your product has not performed well [or the service was inadequate] because [state the

problem].

To resolve the problem, I would appreciate your [state the specific action you want]. Enclosed

are copies [copies, not originals] of my records [receipts, guarantees, warranties, cancelled checks,

contracts, model and serial numbers, and any other documents] concerning this purchase/repair.

I look forward to your reply and a resolution to my problem. I will wait [set a time limit] before

seeking third-party assistance. Please contact me at the above address or by phone [home or office

numbers with area codes].

Sincerely,

[Your faithfully]

[your Sign]

[Your Name]



Complaint Letter

FORMAT - 01

Mr. Vinit Patil

Pune-33

Date: 25/01/2018

To,

Mr. Akash Dhole

Store Manager

Zeal Electronics

Pune, Maharashtra

Subject: Complaint about faulty television cabinet.

Dear Manager

I am unhappy with the quality of a television cabinet I bought at your store on

15th December and I am writing to seek a replacement.

The cabinet doors do not open and shut properly and the stain on the cabinet

is uneven, with one half darker than the other. The cabinet was delivered on 30

December and I noticed this problem as soon as I unpacked it from the box.

The cabinet is not of acceptable quality and does not match the sample

cabinet I was shown in store. I would like you to replace it with one of the same

quality and finish as the sample and arrange for return of the faulty cabinet at no

cost.

I have attached a photocopy of my receipt as proof of purchase.

I would like to have this problem fixed quickly please. If I do not hear from you

within 10 days, I will lodge a formal complaint with Consumer Affairs in my state.

Yours sincerely,

Mr. Vinit Patil



FORMAT - 02

Ms. Ashwini Mangnale

Saisankul, Nanded-14

Date: 25/01/2018

To,

Mr. Girish Mothe

Restaurant Manager

Nanded.

Subject: Complaint about the poor food that was served to me in

your restaurant.

Dear [Restaurant Manager],

I am writing this letter to file a complaint about the food that was served to

me in your restaurant on [some date]. I am sorry to inform you that your food was

unsatisfactory at so many levels. [Your complaint goes here. Describe what's wrong

with the food].

I don't know if it's normal for you to receive complaint letters from your

clients, but it's certainly not normal for me to consume low quality food especially

when costs me a good chunk of money. This incident needs to be investigated and

necessary precautions must be taken to ensure the safety and satisfaction of your

customers.

Normally I would take this directly to the Consumer Rights Department, but I

have had some good meals before in your place and can only hope that this was a

onetime thing. I can be reached on [xxxxxxxxxxx]in case you want clarify the

situation to me.

Regards

Sd/-

Ms. Ashwini Mangnale



4. E-Mails :

[email protected]

One day leave

Dear Sir,

Greetings..!

I am student of F. Y. Mechanical Engineering (Roll No. 17201, I humbly request you to grant me one day leave as I am not feeling well today.

I assure you that I will cover all the topic that I missed.

Thanking you, Vinit Malhotra

[email protected]

Application for the post of Jr. Engineer

Dear Sir,

Greetings..! In response to your advertisement I am hereby sending you my CV along

with job application letter.

I request you to accept the same. Thanking you,

Mr. Vikas Bhatia.



[email protected]

A meeting on 15th March 2018

Dear Sir, Greetings..!

A meeting of production department is scheduled on 15th March, 2018 at 11.30 am in the conference room. You are requested to attend the

meeting.

Regards. Ms Swarali Mohan.

[email protected]

Birthday Party

Dear Sanket,

I wish to invitee you to my birthday party on 25 January 2018 to be organized in hotel ‘Sea View’ at Pimple Saudagar.

See you in the party.

Regards Kaveri Sharma.



REPORT WRITING

1. Progress Report

• As a works manager write a progress report of your company product.

SUNNY ELECTRONICS LIMITED

1242 Phase II, TNT Industrial Area,

Date: 15/03/2018

To,

The General Manager

Subject: A report on progress of LED Televisions’ productions

Sir,

With reference to the above subject I am pleased to report you on the progress

of production of LED televisions of our company. The details are as follows:

Details:

1. The production of the LED television started on 12th December 2017.

2. Total 25 employees are working on the production line.

3. Per day 25 LED televisions are being produced.

4. The number of televisions in the last three months is as follows

March April May

750 745 850

Problems Faced/ Impediments:

1. In the month of April 2012 irregular supply of electricity is being faced by production department.

2. Most of the spare parts are not available in the market.

3. Many workers are on vacation which has affected the production. 4. Few machines are not working properly.

Suggestions:

1. A power generation unit (a generator Set) can be set up in the company

premises. 2. The purchase department should have an additional stock of required spare

parts.



3. Workers vacations should be given alternatively ensuring the smooth running of production.

4. Machines out of work can be sent for maintenance/repair.

The above suggestions can be considered for the smooth production in the future to achieve the production target within the stipulated time.

Yours faithfully/ Submitted by,

Sd/-



Progress Report

Mr.________________

F. Y Computer Engg.

M. M. Polytechnic

Thergaon Pune-33

Date:

To

The Subject Teacher

M. M. Polytechnic,

Thergaon, Pune-33

Subject: A progress Report of the Project

Respected sir, I the undersigned project leader, hereby submit you the progress report of the micro

project allotted to our group.

Details:

1. We have started the project in the second week of December 2017.

2. We have distributed the work among team members.

3. Till date four meetings have been held.

4. The project is expected to be completed by 20th March 2018.

Problems Faced/ Impediments:

1. One of our group members was not feeling well so the designing and

formatting of the project is pending.

2. There were class test in the last week so meeting was not held.

Submitted by,

Mr…………………



1. ACCIDENT REPORT

SPARK GLASS WORKS

1242 Phase II, TNT Industrial Area, Nanded.

Date: 09/04/2017 To, The General Manager

Subject: A report on the accident Sir,

With reference to the above subject I regret to inform you about the accident that took place in our glass factory

Date of accident : 8th April 2017. Place of accident : Store. Time of accident : 1.00 pm

Particulars of the accident:

The accident took place while carrying glass panels from production to Store. Mr ABC was holding a glass panel with his colleague Mr XYZ. While climbing the stair case Mr ABC lost his balance and the glass panel fell on Mr XYZ’s feet. Mr XYZ’s feet had a deep wound.

First Aid Help: Mr XYZ was immediately given first aid by residential doctor and later on he was referred to the nearby hospital, as the wound was deep and required stitches. The doctor admitted him to the hospital and six stitches were given to his wound, he was also given a tetanus injection. The doctor suggested him to stay in the hospital for a week

Causes of the Accident:

1) The overt reason of the accident was the lack of coordination between Mr ABC and Mr XYZ.

2) The special gloves to hold the glass panel and safety shoes were not worn by Mr ABC and Mr XYZ.

Preventive Measures:

1) The Special gloves made to handle glass panel and safety shoes must be worn by the workers.

2) Training in safety measures should be given to the workers. 3) Instruction charts should be displayed. 4) All the activities must be carried out in the presence of supervisor only.

The above preventive measures should be implemented at the earliest to avoid any accident in the future.

Yours faithfully/ Submitted by, SD/-



Sunny Electrical and Electronics Mumbai 86/92 Phase I, MIDC, Industrial Area Mumbai 400 086

Date: 14/04/2017

To,

The Manager-Marketing, M/s. Bajaj Electrical Mumbai

MIDC Industrial Area, Andheri, Mumbai-400 086

Kind Attn: Mr. T. A. Pai.

Your ref.: Offer letter no.BEL/OF/98/586 dated April, 12/04/2017

Dear Sir,

Subject: Order for Electrical appliances.

We thank you for your prompt response to our inquiry, offering your best prices and other terms for the supply of Electronics Switch Assembly for audio

equipment and television sets. We have the pleasure to place an order for the following electrical appliances,

as mentioned below:

Sr.

No.

Item Code No. Qty

(Pcs.)

Rate

(Rs. / Pc.)

Amount

(Rs)

1) LCD 32’ Lcdb123 10 32000/- 3,20,000/-

2) Refrigerator RFG23 05 20,000/- 1,00,000/-

3) Washing Machines WM52 05 10,000/- 50,000/-

Total 4,70,000/-

We enclose cheque number 112481 dated April 15, 2012 drawn on Bank of

Maharashtra favouring yourselves for Rs. 4,70,000/- [Rupees four lakh seventy thousands only] towards full and final payment, as asked for by you. We would earnestly request you to allow us a cash discount @ 2%, for payments

made full and final as indicated by you. You are requested to ensure that the items are ready for delivery, by April 25, 2012 in accordance with the terms of your offer.

We shall place orders with your company on a regular basis once the items

supplied against this trail order are successfully used in the equipment

manufactured by us.

Thanking you, Yours faithfully, Sd/-

A.T. Sarin. Manager-Materials



Role of Body Language in Communication

Dr. Sandeep Patil1, Mr. Salman Khan

2

#First-Third Department, First-Third University

Address Including Country Name

[email protected]

[email protected]

*Second Company

Address Including Country Name

[email protected]

Abstract— This document gives formatting instructions for

authors preparing papers for publication in the Proceedings

of an IEEE conference. The authors must follow the

instructions given in the document for the papers to be

published. You can use this document as both an instruction

set and as a template into which you can type your own text.

Keywords— Put your keywords here, keywords are separated

by comma.

Title must be in 24 pt Regular font. Author name must be in 11 pt Regular font. Author affiliation must be in 10 pt Italic. Email address must be in 9 pt Courier Regular font. Recommended font sizes are shown in Table 1.

A. Title and Author Details TABLE I

FONT SIZES FOR PAPERS

I. INTRODUCTION

This document is a template. An electronic copy can be

downloaded from the conference website. For questions on

paper guidelines, please contact the conference publications

committee as indicated on the conference website.

Information about final paper submission is available from the

conference website.

II. PAGE LAYOUT

An easy way to comply with the conference paper

formatting requirements is to use this document as a template

and simply type your text into it.

A. Page Layout

Your paper must use a page size corresponding to A4

which is 210mm (8.27") wide and 297mm (11.69") long. The

margins must be set as follows:

Top = 19mm (0.75")

Bottom = 43mm (1.69")

Left = Right = 14.32mm (0.56") Your paper must be in two column format with a space of

4.22mm (0.17") between columns.

III. PAGE STYLE

All paragraphs must be indented. All paragraphs must be

justified, i.e. both left-justified and right-justified.

B. Text Font of Entire Document

The entire document should be in Times New Roman or

Times font. Type 3 fonts must not be used. Other font types

may be used if needed for special purposes.

All title and author details must be in single-column format

and must be centered.

Every word in a title must be capitalized except for short

minor words such as “a”, “an”, “and”, “as”, “at”, “by”, “for”,

“from”, “if”, “in”, “into”, “on”, “or”, “of”, “the”, “to”, “with”.

Author details must not show any professional title (e.g.

Managing Director), any academic title (e.g. Dr.) or any

membership of any professional organization (e.g. Senior

Member IEEE).

To avoid confusion, the family name must be written as the

last part of each author name (e.g. John A.K. Smith).

Each affiliation must include, at the very least, the name of

the company and the name of the country where the author is

based (e.g. Causal Productions Pty Ltd, Australia).

Email address is compulsory for the corresponding author.

C. Section Headings

No more than 3 levels of headings should be used. All

headings must be in 10pt font. Every word in a heading must

be capitalized except for short minor words as listed in

Section III-B.

Font

Size

Appearance (in Time New Roman or Times)

Regular Bold Italic

8 table caption (in Small Caps),

figure caption, reference item

reference item (partial)

9 author email address (in Courier), cell in a table

abstract body

abstract heading (also in Bold)

10 level-1 heading (in Small Caps), paragraph

level-2 heading, level-3 heading, author affiliation

11 author name

24 title

mailto:[email protected]



Business Communication using Computer (22009) II Semester


1) Level-1 Heading: A level-1 heading must be in Small

Caps, centered and numbered using uppercase Roman

numerals. For example, see heading “III. Page Style” of this

document. The two level-1 headings which must not be

numbered are “Acknowledgment” and “References”.

1) Level-2 Heading: A level-2 heading must be in Italic, left-

justified and numbered using an uppercase alphabetic letter

followed by a period. For example, see heading “C. Section

Headings” above.

2) Level-3 Heading: A level-3 heading must be indented, in Italic

and numbered with an Arabic numeral followed by a right

parenthesis. The level-3 heading must end with a colon. The

body of the level-3 section immediately follows the level- 3

heading in the same paragraph. For example, this paragraph

begins with a level-3 heading.

D. Figures and Tables

Figures and tables must be centered in the column. Large

figures and tables may span across both columns. Any table

or figure that takes up more than 1 column width must be

positioned either at the top or at the bottom of the page.

Graphics may be full color. All colors will be retained on

the CDROM. Graphics must not use stipple fill patterns

because they may not be reproduced properly. Please use

only SOLID FILL colors which contrast well both on screen

and on a black-and-white hardcopy, as shown in Fig. 1.

Fig. 2 shows an example of a low-resolution image which

would not be acceptable, whereas Fig. 3 shows an example of

an image with adequate resolution. Check that the resolution

is adequate to reveal the important detail in the figure.

Please check all figures in your paper both on screen and on

a black-and-white hardcopy. When you check your paper on

a black-and-white hardcopy, please ensure that:

the colors used in each figure contrast well,

the image used in each figure is clear,

all text labels in each figure are legible.

E. Figure Captions

Figures must be numbered using Arabic numerals. Figure

captions must be in 8 pt Regular font. Captions of a single

line (e.g. Fig. 2) must be centered whereas multi-line captions

must be justified (e.g. Fig. 1). Captions with figure numbers

must be placed after their associated figures, as shown in

Fig. 1.

Fig. 2 Example of an unacceptable low-resolution image

Fig. 3 Example of an image with acceptable resolution

F. Table Captions

Tables must be numbered using uppercase Roman numerals.

Table captions must be centred and in 8 pt Regular font with

Small Caps. Every word in a table caption must be capitalized

except for short minor words as listed in Section III-B.

Captions with table numbers must be placed before their

associated tables, as shown in Table 1.

G. Page Numbers, Headers and Footers

Page numbers, headers and footers must not be used.

H. Links and Bookmarks

All hypertext links and section bookmarks will be removed

from papers during the processing of papers for publication.



If you need to refer to an Internet email address or URL in

your paper, you must type out the address or URL fully in

Regular font.

I. References

The heading of the References section must not be

numbered. All reference items must be in 8 pt font. Please

use Regular and Italic styles to distinguish different fields as

shown in the References section. Number the reference items

consecutively in square brackets (e.g. [1]).

When referring to a reference item, please simply use the

reference number, as in [2]. Do not use “Ref. [3]” or

“Reference [3]” except at the beginning of a sentence, e.g.

“Reference [3] shows …”. Multiple references are each

numbered with separate brackets (e.g. [2], [3], [4]–[6]).

Examples of reference items of different categories shown

in the References section include:

example of a book in [1]

example of a book in a series in [2]

example of a journal article in [3]

example of a conference paper in [4]

example of a patent in [5]

example of a website in [6]

example of a web page in [7]

example of a databook as a manual in [8]

example of a datasheet in [9]

example of a master’s thesis in [10]

example of a technical report in [11]

example of a standard in [12]

IV. CONCLUSIONS

The version of this template is V2. Most of the formatting

instructions in this document have been compiled by Causal

Productions from the IEEE LaTeX style files. Causal

Productions offers both A4 templates and US Letter templates

for LaTeX and Microsoft Word. The LaTeX templates

depend on the official IEEEtran.cls and IEEEtran.bst files,

whereas the Microsoft Word templates are self-contained.

Causal Productions has used its best efforts to ensure that the

templates have the same appearance.

Causal Productions permits the distribution and revision

of these templates on the condition that Causal Productions

is credited in the revised template as follows: “original

version of this template was provided by courtesy of Causal

Productions (www.causalproductions.com)”.

ACKNOWLEDGMENT

The heading of the Acknowledgment section and the

References section must not be numbered.

Causal Productions wishes to acknowledge Michael Shell

and other contributors for developing and maintaining the

IEEE LaTeX style files which have been used in the

preparation of this template. To see the list of contributors,

please refer to the top of file IEEETran.cls in the IEEE

LaTeX distribution.

REFERENCES

[1] S. M. Metev and V. P. Veiko, Laser Assisted Microtechnology, 2nd ed., R. M. Osgood, Jr., Ed. Berlin, Germany: Springer-Verlag, 1998.

[2] J. Breckling, Ed., The Analysis of Directional Time Series: Applications to Wind Speed and Direction, ser. Lecture Notes in Statistics. Berlin, Germany: Springer, 1989, vol. 61.

[3] S. Zhang, C. Zhu, J. K. O. Sin, and P. K. T. Mok, “A novel ultrathin elevated channel low-temperature poly-Si TFT,” IEEE Electron Device Lett., vol. 20, pp. 569–571, Nov. 1999.

[4] M. Wegmuller, J. P. von der Weid, P. Oberson, and N. Gisin, “High resolution fiber distributed measurements with coherent OFDR,” in Proc. ECOC’00, 2000, paper 11.3.4, p. 109.

[5] R. E. Sorace, V. S. Reinhardt, and S. A. Vaughn, “High-speed digital- to-RF converter,” U.S. Patent 5 668 842, Sept. 16, 1997.

[6] (2002) The IEEE website. [Online]. Available: http://www.ieee.org/ [7] M. Shell. (2002) IEEEtran homepage on CTAN. [Online]. Available:

http://www.ctan.org/tex- archive/macros/latex/contrib/supported/IEEEtran/

[8] FLEXChip Signal Processor (MC68175/D), Motorola, 1996. [9] “PDCA12-70 data sheet,” Opto Speed SA, Mezzovico, Switzerland. [10] A. Karnik, “Performance of TCP congestion control with rate feedback:

TCP/ABR and rate adaptive TCP/IP,” M. Eng. thesis, Indian Institute of Science, Bangalore, India, Jan. 1999.

[11] J. Padhye, V. Firoiu, and D. Towsley, “A stochastic model of TCP Reno congestion avoidance and control,” Univ. of Massachusetts, Amherst, MA, CMPSCI Tech. Rep. 99-02, 1999.

Wireless LAN Medium Access Control (MAC) and Physical Layer (PHY)

Specification, IEEE Std. 802.11, 1997

http://www.ieee.org/

http://www.ctan.org/tex-

http://www.ctan.org/tex-



Important One Liners

1 Communication Communication is an exchange of Ideas, Feelings, thoughts or

information between two or more people.

2 Sender Sender is person who starts communication. He sends

information.

3 Encoding Encoding is process of converting thoughts into message.

4 Channel Channel is a media of communication like mobile, email etc

5 Decoding Decoding means understanding the message.

6 Receiver Receiver is the person who receives the message

7 Feedback Feedback is the reply given by the receiver. It is most

important link in communication process.

8 Principles of

Communication

Principles are guidelines for effective communication; like

Correctness, Completeness, Conciseness, Removing barriers,

Knowing audience etc.

9 Barrier to

Communication

Barrier is a problem in communication due to which

communication fails.

10 Physical Barrier A Barrier caused by things presents in the surrounding is

known as Physical Barrier. Ex. Noise, Distance, Time etc.

11 Physiological

Barrier

A barrier caused by biological defects of biological disabilities

like deafness, dumbness etc. is known as Physiological

Barrier

12 Psychological

Barrier

A Barrier caused by the mindset or the psychology of the

sender or receiver is known as Psychological Barrier. Ex.

Anger, Frustrations, Generation Gap, prejudice etc.

13 Mechanical

Barrier

A barrier caused by mechanical or technical defects or

problems is known as Mechanical Barrier.

14 Language Barrier A Barrier caused by unknown languages or difficult words is

known as Language Barrier.



15 Verbal

Communication

A communication where words are used is known as Verbal

Communication. It has two types 1. Oral Verbal

Communication 2. Written Verbal Communication.

16 Non-Verbal

Communication

A Communication where words are not used is known as non-

verbal communication. Body language, pictures, symbols are

used in communication.

17 Formal

Communication

A Communication where rules and regulations are followed is

known as formal Communication. It is topic bound, language

bound, time bound.

18 Informal

Communication

A Communication where rules and regulations are NOT

followed is known as informal Communication. It is NOT topic

bound, language bound, time bound.

19 Horizontal

Communication

A communication which takes place between same level

people is known as Horizontal Communication.

Ex. Student to Student Communication or Manager to

Manager Communication.

20 Vertical

Communication

A communication which takes place between different levels

of people is known as Vertical Communication.

Ex. Manager to Worker Communication.

21 Kinesics Kinesics is the study of facial expressions and head

movements.

22 Proxemics

Proxemics is the study of distance maintained between sender

and receiver in communication. It has four zones 1. Intimate

Zone, 2. Personal Zone, 3. Social Zone, 4. Public Zone.

23 Haptics Haptics is the study of touch communication

Ex. Handshake, Hugs, Slap, Pat on the back etc.

24 Vocalics Vocalics is the study of voice modulation and tone used in the

communication.

25 Chronemics Chronemics is the study of time utilization in the

communication.

26 Artefacts Artefacts is the study of objects or technical gadgets used in

the communication.



2 Marks Questions

1 What is communication? Explain it with suitable examples.

2 Define communication.

3 Why is oral communication essential?

4 Explain the term ‘encoding’? Who is the encoder of the message?

5 What is decoding? Who is the decoder of the message?

6 What is oral communication?

7 What are the advantages of oral communication?

8 State two disadvantages of oral communication.

9 What is non-verbal communication?

10 Communication is a two way process. Explain.

11 Explain Horizontal communication with examples.

12 What is vertical communication? Give one example.

13 What is diagonal communication? Give one example.

14 State two disadvantages of grapevine communication.

15 What do you mean by Barriers to Communication?

16 What is a Generation Gap?

17 What are the Physical Barriers to Communication?

18 How does language act as a Barrier to Communication?

19 Explain in short: “Status” as a Barrier to Communication.

20 How does Distance act as a Barrier to Communication?

21 Explain “Perception” as a Barrier to Communication?

22 What are Mechanical Barriers to Communication?

23 What are the Physical Barriers to Communication?



24 Explain Day Dreaming and Closed Mind as Psychological Barriers to

Communication

25 Define non - verbal communication?

26 Define Proxemics.

27 Give two examples of chronemics?

28 What is Haptics? Give one example.

29 What is Kinesics?

30 What is an email?

31 Write any four advantages of email?

32 What are the limitations of and email?

33 Explain any two elements of heading.

34 Write down some common salutations used in email writing.

3 Marks Questions

1. Explain any three principles of effective communication.

2. State the advantages and disadvantages of written communication.

3. Explain three barriers to communication.

4. With the help of a suitable example, explain how the use of technical jargon

acts as a barrier to communication.

5. Draw a communication Cycle and explain its process in short.

6. What are the types of verbal communication and describe its merits?

7. Classify Non-verbal communication and mention its types.

8. Describe vertical communication with two examples.

9. Explain Formal communication with examples.

10. List disadvantages of informal communication.

11. Give two examples of diagonal communication with the help of a diagram.

12. ‘Language itself can act as a barrier to communication’. Do you agree? Why?

13. State any four tips for presentation skills.



4 Marks Questions

1. Write an application for the post of Jr. Engineer.

2. Write a Resume.

3. Draft a CV.

4. Write a complaint letter to canteen for poor food quality.

5. Write a progress report on the production of LED TVs

6. Write a report on accident that took place in the chemistry lab.

7. As the Shift In-charge draft an accident report to the HR manager about the

accident that took place in the production section due to manhandling of

machines. Suggest preventive measures to avoid such accidents in future.

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