E-LEARNING COURSES

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We are pleased to introduce you to our line of E-Learning

programs called MAPS - Managers Advanced Performance

Series.

MAPS Courses are SCORM ver 2.0

MAPS courseware is video-based, media-rich and highly

interactive. Employees will enjoy the learning, complete the

courses and apply the newly acquired knowledge, skills and

attitudes in their jobs. Result - higher productivity, certified

completion, and an outstanding ROI on your learning investment.

MAPS courses are presented by or based on the work of todays'

most prominent subject matter experts, authors and consultants.

MAPS courses are flexible and cost effective. They can be

incorporated into your LMS or ours. And, you can license the

course for the number of users and term you need.

Courses Include:

Is It Bias? Making Diversity Work – wIth Dr. Sondra

Thiederman

Bias Reduction: Taking It to the Next Step

Little Things Mean A Lot: From Microinequities to Micro

Affirmations – with Brigid Moynahan

The Four Styles - Featuring the work of Dr. Tony

Alessandra

A Real World Guide to Preventing Sexual Harassment in

the Workplace

Managing Four Generations in the Workplace with Cam

Marston

Mixing Four Generations in the Workplace with Cam

Marston

MAPS features:

LMS and complete

technical support for

hosting, scheduling,

recording and reporting

Our LMS or yours

Average one hour

completion

Prominent Subject

Matter Experts

Engaging video

Pre and post tests

Interactive exercises

Common navigation

system

Branding and

customization options

Multiple Language

options

Affordable per

employee and group

pricing

Flexible - suite or

individual course

selection

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Is It Bias? Making Diversity Work with Sondra Thiederman - Course Length: 50 minutes

Bias costs organizations billions in lost productivity, high turnover, and low morale, not

to mention the risk of expensive litigation.

Getting rid of bias is within our control. It is not a mystery. It is a choice and we each

have the power to make that choice.

This course, featuring Dr. Sondra Thiederman, targets the more subtle forms of bias

that insidiously undermine our ability to build truly inclusive workplaces. Is It Bias?

Making Diversity Work can become the cornerstone for new training initiatives in diversity and inclusion or

to enhance your existing curriculum.

The course is designed to provide:

Skills for identifying bias in oneself and others.

Immediately applicable tools for both reducing biases and controlling their impact on how we treat

people who are different from ourselves.

Practical strategies to help managers deal with subtle and unconscious bias in the workplace.

Awareness that we each have the power and the responsibility to spot biases in our thinking and, in

turn, to control the inappropriate behaviors that those biased attitudes create.

Bias Reduction: Taking It to the Next Step with Sondra Thiederman - Course Length: 45 minutes

Designed for all supervisors and managers, this program uses typical scenarios and effective narration to

provide managers with specific skills and guidelines for responding effectively to the presence of bias in the

workplace.

Little Things Mean A Lot: From Microinequities to Micro Affirmations -

Course Length: 45 minutes

In a weakened economy, decreased resources produce stress. Devaluing

behaviors, that are toxic to productivity, innovation and engagement, explode.

Little Things Mean A Lot™ combats this problem with fresh, positive and proven

approaches that put inclusion at the heart of performance.

Top-rated training design (94% of participants rate very good to excellent)

Designed by a leader in the field

Most comprehensive, innovative and professional package available on microinequities and micro-

affirmations

Takes inclusion to the "next level"

Builds your business case

Offers tools and strategies participants put immediately to work

Flexible training designs for large scale roll-outs, team workshops and individuals

Special modules

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The Four Styles - Course Length: 43 minutes

Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through

to someone. One of the biggest problems in business today is getting along with and communicating with

others. And it's one of the top reasons why most people are limited in

their relationships and limited in their ability to communicate well on or

off the job. Scientific research shows that people communicate, think,

and behave differently. But, when large numbers of people were

analyzed research has shown that they generally fall into four

categories called behavior or communication styles:

Supportives

Emotives

Reflectives

Directives

In Part One of this three-part video program you'll learn about these four behavior styles and what's

included in them.

Part Two teaches you how to identify these styles in others.

Part Three talks about how to change your behavior to better communicate with others - what is called

being FLEX-able - able to flex out of your style and into the other person's style.

Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule

would be great if we were all the same style. But because people are different they want and need to be

treated differently. This program teaches you to become FLEX-able and introduces you to The Platinum

Rule - "Do unto others as THEY want to be done unto."

Program Highlights:

Learn about the 4 styles

Learn to identify the style of others

Learn to be FLEX-able, changing your behavior to better communicate with others

Pop quizzes throughout the program reinforce learning

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A Real World Guide to Preventing Sexual Harassment in the Workplace - Course Length: 45 minutes

Educate your new and existing employees on the basics of today's more pressing human resource topics.

The secret is capturing each employee's attention with engaging video that provide easy to grasp content

and Q&A scenarios that assure employee understanding.

Topics covered in this new video include:

Defining Sexual Harassment

"Quid Pro Quo"

"Hostile Environment"

Liability and Impact

Discusses the legal ramifications of State and Federal law for employees, supervisors and the

Company

Covers liability topics: both monetary and punitive damages

Policy and Action

What to include and how to enforce a sexual harassment policy

Examples of inappropriate behavior

What to do if you are a victim or witness of sexual harassment

How sexual harassment affects the employee and workplace

Effective ways for employees & managers to report harassment

Mixing Four Generations in the Workplace with Cam Marston

Course Length: 45 minutes

Generation conflict costs billions of dollars in lost productivity to organizations like

yours worldwide - not to mention the incalculable effects on motivation and morale.

Now there's help from generational expert Cam Marston's.

Key Learning Points:

Generational context is not about age, but common experiences.

Acknowledge your team's expectations, not just your own.

Different is neither right nor wrong, just different.

Age-ism is the death of any coaching strategy.

Generational understanding does not take the place of concern for the individual.

Different generations care about different approaches to the same problem.

Technology is not universal - assess your team members' affinity level before making

communication assumptions.

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Managing Four Generations in the Workplace with Cam Marston - Course Length: 60 minutes

For the first time in history, there are four generations in the workplace at the same time. Each of these age

groups has different expectations and different demands, and employers who cannot recognize these will

lose their

Best employees and see their workplaces in turmoil. In this scenario-based sequel to the best-seller Mixing

Four Generations in the Workplace, Cam Marston helps supervisors and managers learn the techniques

needed to handle cross-generational communications problems, avoid conflict, and maximize performance.

Managing Four Generations in the Workplace will teach you how to "Gen-Flex" or move into another

generation's comfort zone. Do you remember the golden rule, "Do unto others as you would have them do

unto you?" The golden rule would be great if we were all the same generation. But because people are

different they need to be treated differently. This is the basis for what we call Gen-Flexing, operating in

another generation's world. Treat them as they want to be treated. Gen-Flex out your comfort zone

into theirs.

By the end of this program, participants will be able to:

Describe the characteristics, attitudes, and values of each generation

Identify specific actions a manager can take to coach, motivate, and get results from each

generation

Determine how your management approach may need to change when coaching, managing and

retaining employees of different generations

Discover ways to Gen-Flex™ in order to solve generational problems in the workplace

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The StreamingPlus Library is a high-quality, video-based training program available anytime, anywhere, all at an affordable cost. Your employees can login and view programs anytime, anywhere –all that’s needed is an internet connection. Our programs average less than 30 minutes each, so they’ll easily fit into your employees’ already busy work schedules.

Every program includes a quiz to

measure what your employees are

learning. Employees’ training activity

and progress is tracked real-time in

the learning management system

(LMS) so your managers and

supervisors can quickly get the information and utilization reports they need.

StreamingPlus courses are SCORM ver 1.2

A Matter of Respect - Course Length: 30 minutes

Unless disrespectful behavior is recognized and appropriate action is taken, it will continue and lead to low

morale, poor productivity and turnover. This dramatic video contains a series of short, well-acted scenes

depicting diverse forms of disrespectful behavior and harassment in the workplace. These striking vignettes

prompt discussion of harassment regarding age, religion, weight, sex, disability, sexual orientation or

preference and other characteristics.

A Real World Guide to Diversity - Course Length: 30 minutes This course covers the basics of promoting the value of Diversity in the Workplace. It is designed for all employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new employee orientation, and refresher training for all other personnel. A Real World Guide to Preventing Sexual Harassment - Course Length: 30 minutes This course covers the basics of Preventing Sexual Harassment in the Workplace. It is designed for all employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new employee orientation, and refresher training for all other personnel. Arbitration: The Seven Tests of Just Cause - Course Length: 30 minutes Based on an actual case, and including on-camera analysis by the late noted aribtrator Adolph M. Koven, this program presents the seven key tests you can apply in every case of employee misconduct. Each test is examined and brought to life in the context of the arbitration hearing and real-life disciplinary situations. Arbitration: Proof of the Matter - Course Length: 30 minutes A unique new way for everyone to learn how to prepare for the hearing... to make their mistakes - and learn from them - in the training room, not in the hearing room.

Partial List of

Topics Covered:

Communication

Customer

Service

Generations

Diversity

Human

Resources

Management

Sales and

Marketing

Harassment

Prevention

Team Building

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Arbitration: The Truth of the Matter - Course Length: 30 minutes You can prepare your witnesses for their role in arbitration by showing them what really happens in a hearing. Authentic in every detail, the video dramatizes an arbitration proceeding with insights provided by the late Adolph Koven, a noted arbitrator roles. Building the Multicultural Team - Course Length: 30 minutes Takes you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures. Building the Virtual Team - Course Length: 30 minutes As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. It observes a group lead and the problem she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America. Coaching Through Facilitation - Course Length: 30 minutes To benefit from the capable, empowered workforce, managers must coach rather than direct all workplace

activities. Follow a manager as he uses his facilities process skills to help individuals and groups reach

decision, improve performance and resolve disputes.

Creating the Respect Effect - Course Length: 30 minutes This is a cost-effective and results-orientated video-based training program for employers seeking to improve and enhance work environments and reduce the risk of legal claims arising from employment issues. This course educates managers and employees about the characteristics and benefits of a respectful work environment. Cross-Cultural Communication - Course Length: 30 minutes As our world becomes increasingly connected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tried to understand her employees and their culture, as she fails to understand the manger role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization. Cross-Cultural Understanding - Course Length: 30 minutes As our world becomes increasingly global, you're more likely to work and interact with people from other cultures. To be successful, you must learn to recognize and adapt to the differences that lie below the surface. You must learn effective cross-cultural skills. Cultural Awareness - Course Length: 30 minutes As our work becomes increasingly global, people are increasingly likely to work with people form other cultures. In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.

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C.W. Metcalf LIVE! - Course Length: 30 minutes What does it take to do well in difficult circumstances? According to C.W. Metcalf, it takes humor or a fluidity of mind, body and spirit. In this course, C.W. teaches that humor is not about telling jokes, it’s about remaining fluid in challenges, and that it is something that can be developed. You will learn what humor is and what it isn’t; the survival skills of people who do well in difficult circumstances; how to overcome terminal professionalism; and how to develop the skill of taking yourself lightly and your work, challenge or problem seriously. Dealing With Angry Customers - Course Length: 30 minutes Keeping customers is as important as getting them. This video demonstrates a simple method for dealing effectively with angry customers: First, deal with the person; then, deal with the problem. Diversity Challenges: What Would You Do? - Course Length: 30 minutes Defining diversity and understanding how to navigate through a diverse workforce are two very different

things. It is one thing to understand what diversity is, but it’s another to hire and manage the human

complexities of a diverse workforce. This course will teach how to identify, accept and understand those

differences and similarities that allow individuals to become aware of and fully use their talents and abilities

to make unique contributions to workgroups and organizations.

Facilitate! - Course Length: 30 minutes This program defines and illustrates questioning skills in the context of a realistic group discussion. Viewers see how specific types of questions affect participants and how these skills focus the group's experience, creativity and logic on the task at hand. Excellent training for anyone who leads teams, classes or meetings. Getting to Yes - Course Length: 1 hour, 30 minutes In this Workshop, Roger Fisher, William Ury, and Bruce Patton instruct the viewer on the techniques of

Principled Negotiation made famous in their book, Getting to Yes: Negotiating Agreement Without Giving In.

Getting To Yes has sold more than two million copies in over 18 languages because the methods it teaches

work. This workshop gives you an opportunity that the book does not, to see the negotiating techniques in

use.

Intercultural Communications - Course Length: 30 minutes To be successful in today's increasingly diverse workplace, you need to train your employees on effective

communication in the cultural workforce. Intercultural Communication is a complete training program to help

your people avoid misunderstandings and communicate more effectively with other cultures.

International Negotiating - Course Length: 30 minutes In many parts of the world, people negotiate every day: at the market, with taxi drivers, and of course in business. In these cultures, negotiating is a part of every day life. Over the centuries, different cultures have developed different styles for making deals. To be effective in global business, you'll need to recognize these differences and learn the secrets of effective international negotiating. Is It Bias? Making Diversity Work - Course Length: 30 minutes This course is designed to provide: Skills for identifying bias in oneself and others; Immediately applicable tools for both reducing biases and controlling their impact on how we treat people who are different from ourselves; Awareness that we each have the power and the responsibility to spot biases in our thinking and, in turn, to control the inappropriate behaviors that those biased attitudes create.

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Jack Cade's Nightmare I - The Nightmare - Course Length: 1 hour Designed to help reduce the potential liability that all organizations and their management staffs face on a daily basis. This training program will sensitize supervisors and managers to the problems and legal liabilities that can arise under the rapidly changing labor and employment laws. This is a two part series. Use Part 1 to discuss "What did Jack do wrong?" and Part II to answer, "What could Jack have done better?" Jack Cade's Nightmare II - Double Liability – Employee - Course Length: 30 minutes Workplace conflict between employees can be offensive, potentially dangerous and disruptive and it is

bound to tangle supervisors and management in legal situations. Inappropriate employee conduct hurts

others within the organization and exposes managers to legal problems if not dealt with properly. This

employee awareness workshop helps communicate several basic common-sense guidelines your

employees can follow to help them steer clear of possible disciplinary actions and legal situations.

Jack Cade's Nightmare II - Double Liability – Supervisor - Course Length: 30 minutes Most supervisors and managers understand that they may be held liable for harassing or abusive conduct against an employee. What many supervisors don't realize is that they can also be held personally liable for failing to respond to reports of harassment, threats of violence, defamation and abusive conduct between their subordinate employees even when the supervisor is not directly involved. Jack Cade's Nightmare III - Caught in the Crossfire – Course Length: 1 hour It is a supervisor or manager's responsibility to communicate with their employees and upper management

accurately, continually and professionally. This two-way role tends to get many managers caught in the

crossfire. Participants will learn how effective performance management benefits the manager, employee

and the organization.

Little Things Mean A Lot - Course Length: 30 minutes The "little things" are behaviors we all use, intentionally and unintentionally. They can make our

organization highly productive or erode it of its power, productivity and creativity. This program shows how

the ways we value and devalue our colleagues have a profound impact on our workplace and its

effectiveness.

Managing Conflict - Course Length: 30 minutes This program analyzes interpersonal conflict - what it is, why it can be valuable, and why it's important to learn how to manage it. Vignettes illustrate five strategies for managing conflict effectively. The video helps viewers learn to analyze the conflict, determine their objectives, and select the most effective strategy for a particular situation. Knowing you have a choice in how to deal with conflict allows you to manage the conflict, rather than letting the conflict manage you. Managing Four Generations in the Workplace – Course Length: 45 minutes Generational expert Cam Marston's course teaches you how to manage this unique situation. His tips cover how to operate in the other generations' world and how to communicate across multiple generations. Learn what motivates each generation and what their values are. You have the power to improve motivation and boost productivity with no cost. If these basic management fundamentals are executed well, you'll get amazing results.

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Mixing Four Generations in the Workplace - Course Length: 45 minutes Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to

mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam

Marston's new course. This course will educate and stimulate positive interaction among your people. It will

also dramatically reduce workplace conflict and provide managers and supervisors with strategies for

dealing with recruiting, retaining, and motivating, using the generational differences in a positive way

Mission Critical - Course Length: 30 minutes This is the story of how NASA built a new center faster, better, and cheaper by attacking conventional approaches. Negotiations: Solving the Tough Problems - Course Length: 30 minutes Much has been written about the art and science of negotiation over the years but little has focused on overcoming the tough problems people face during their negotiations. Whatever your industry or product, the concepts in this program, Negotiations: Solving the Tough Problems, will increase not only your comfort level with negotiations but it will also increase your overall effectiveness as a negotiator. Oops! Time for Service Recovery - Course Length: 30 minutes How do you dazzle and delight dissatisfied customers? What's the best way to retain and regain customer loyalty after a service breakdown has occurred? Top service management consultants, Chip Bell and Ron Zemke present a six-step process they developed to help organizations recover customers after a breakdown has occurred. The video uses vignettes to analyze and illustrate the six steps. Results Rule - Course Length: 30 minutes Great teams, departments, and organizations are ultimately defined by one thing - RESULTS! The secret to

consistently delivering results is an intangible - it is your culture. Encourage everyone to do what's best for

the organization and its customers rather than what is easiest for them. Creating and sustaining a culture

that delivers results is a matter of choice. Isn't it time you started?

Stress: You Are In Control 2 - Course Length: 30 minutes

We can't necessarily eliminate the stress in our lives, but we can learn how to better manage it! In

moderation, stress can actually be a source of motivation. Yet, excessive stress can affect how we

approach our jobs, how we accomplish our jobs and how we interact with coworkers.

Taking Control of Workplace Violence - Course Length: 30 minutes Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees. The Four Styles - Course Length: 30 minutes Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through

to someone. One of the biggest problems in business today is getting along with and communicating with

others. And it's one of the top reasons why most people are limited in their relationships and limited in their

ability to communicate well on or off the job. This program will teach you the four behavioral styles and how

to become "FLEX-able" to adjust to changing your behavior to better communicate with others.

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The Plus of Us - Dynamic Diversity Training – Employees - Course Length: 30 minutes This program will educate your employees to avoid behaviors that harass and discriminate. It will also help them recognize how everyone benefits from a diverse, dynamic workplace. The Plus of Us - Dynamic Diversity Training – Supervisors - Course Length: 30 minutes

This program will educate your supervisors to avoid behaviors that harass and discriminate. It will also help

them recognize how everyone benefits from a diverse, dynamic workplace.

The Plus of Us - Dynamic Diversity Training - Full Court Pres - Course Length: 30 minutes This video dramatizes the positive effects of a diverse workplace as well as the real human emotion and adverse business consequences that result from discrimination and harassment. The Cuban Missile Crisis - A Case Study - Course Length: 30 minutes Management experts consider the Cuban Missile Crisis one of the most successful decision making

processes in history. In 13 pressure-packed days, President Kennedy's Executive Committee debated and

successfully resolved how to respond to the threat of attack by Soviet-controlled nuclear weapons installed

in Cuba, a mere 90 miles from the Florida coast.Change and growth inevitably force companies to make

critical decisions at unexpected moments. Acting under pressure, many organizations make decisions that

fall short, that operate in a frustrating cycle of trial and error, and that can waste millions of dollars.How

should organizations reach decisions that successfully impact their enterprise? What elements are essential

in surfacing the best decision a team can make?

The 3 R's of Sustainability - Course Length: 30 minutes

The 3 R's of Sustainability is the starting point for every organization that seeks to reap the financial, social,

and economic benefits associated with developing and adopting environmentally friendly policies and

practices.

The Multicultural Customer - Course Length: 30 minutes

What is courteous in one culture, may be disastrously discourteous in another. Learn how to satisfy the

different expectations of customers with this video designed to help employees provide effective customer

service to all external multicultural customers face-to-face and on the telephone. It offers over twenty

strategies to help people adapt their traditional customer service skills to domestic and international

customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques

to help talk to customers who have a heavy accent or who may not be fluent in their language.

The New Time of Your Life - Course Length: 30 minutes Viewers learn the importance of time in their business and personal lives, and six powerful ways to manage it. Major "how-to" steps featured in the video include the importance of listing goals, setting priorities, making a daily "to-do" list and much more. The Virtual Office: Wherever Work Needs to Be - Course Length: 30 minutes

Focuses on the needs and skills of the people who create and sustain the successful virtual office: workers,

the managers, and fellow team members. Explores the concerns and the skills involved in

telecommunicat¡ing operations. Virtual office expert, Gil Gordon, takes viewers on-site to three companies

successfully implementing the virtual office.

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Threat Detector - Course Length: 30 minutes Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them. The goal is to get the right people in your company quickly involved to handle the potential threat. This ultimately results in a safer workplace for all. Time Management: Keeping the Monkey off Your Back - Course Length: 30 minutes This dynamic video program uses real monkeys to illustrate William Oncken Jr.'s thoughts on the transfer of

responsibilities from one person to another. This video shows how to coach and counsel employees so that

managers can concentrate on managing.

Toxic Talk - What Would You Say? - Course Length: 30 minutes Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization. Using two open-ended scenarios, this training focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. Twelve Angry Men - Course Length: 30 minutes Narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups. Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. When the Going Gets Tough – Course Length: 1 hour The problem of stresses of change is that they can leave you feeling out of control and at a loss for appropriate action. Well, it's never too late. Now, C.W. Metcalf offers a completely unique and simple way to cope with those changes before you tighten up and snap. Workteams and the Wizard of Oz - Course Length: 30 minutes Join renowned management expert Ken Blanchard as he observes the adventures of Dorothy, Scarecrow, Tin Man and the Cowardly Lion trying to reach the Land of Oz. Blanchard shows how "team leader" Dorothy draws on her inner resources, builds a team, delegates tasks and empowers others to imaginatively and creatively take risks. The program is a powerful and unusual tool for teaching the principles of productive teamwork and the leadership skills that make it happen. It proves that teams can reach their goals, no matter how diverse their members are or how difficult the undertaking, when the team members respect one another and keep the end in sight.

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STREAMINGPLUS LIBRARIES

StreamingPlus - Arbitration Library

Arbitration: The Seven Tests of Just Causez

Arbitration: Proof of the Matter

Arbitration: The Truth of the Matter

StreamingPlus - Communications Library Cross-Cultural Communication

Intercultural Communications

Is It Bias? Making Diversity Work

Managing Four Generations in the Workplace

Mixing Four Generations in the Workplace

Mission Critical

The Cuban Missile Crisis - A Case Study

The Four Styles

Toxic Talk - What Would You Say?

Twelve Angry Men

StreamingPlus - Customer Service Library Dealing With Angry Customers

Oops! Time for Service Recovery

The Four Styles

The Multicultural Customer

Toxic Talk - What Would You Say?

StreamingPlus - Diversity Library A Real World Guide to Diversity

Building the Multicultural Team

Building the Virtual Team

Cross-Cultural Communication

Cross-Cultural Understanding

Cultural Awareness

Diversity Challenges - What Would You Do?

Is It Bias? Making Diversity Work

Little Things Mean A Lot - Streaming Plus

Managing Four Generations in the Workplace

The Plus of Us - Dynamic Diversity Training - for

Employees

The Plus of Us - Dynamic Diversity Training - for

Supervisors

StreamingPlus - International Culture Library

Building the Multicultural Team

Building the Virtual Team

Cross-Cultural Communication

Cross-Cultural Understanding

Cultural Awareness

Intercultural Communications

International Negotiating

StreamingPlus - Jack Cade's Library

Jack Cade's Nightmare I - The Nightmare

Jack Cade's Nightmare II - Double Liability – Employee

Jack Cade's Nightmare II - Double Liability –

Supervisor

Jack Cade's Nightmare III - Caught in the Crossfire

StreamingPlus - Leadership Library

Leadership Secrets of Gregory Goose

Jack Cade's Nightmare I - The Nightmare

Jack Cade's Nightmare II - Double Liability - Employee

Jack Cade's Nightmare II - Double Liability - Supervisor

Managing Four Generations in the Workplace - Results

Rule

StreamingPlus - Negotiation Library

Getting to Yes

International Negotiating

Negotiations: Solving the Tough Problems

Twelve Angry Men

StreamingPlus - Respect Library

A Matter of Respect

A Real World Guide to Preventing Sexual Harassment

Creating the Respect Effect

The Plus of Us - Dynamic Diversity Training -

Employees

The Plus of Us - Dynamic Diversity Training - for

Supervisors

The Plus of Us - Dynamic Diversity Training - Full

Court Pres

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StreamingPlus - Stress Library, C.W. Metcalf

C.W. Metcalf LIVE!

Stress: You Are In Control 2

When the Going Gets Tough

StreamingPlus - Teamwork Library

Building the Multicultural Team

Building the Virtual Team

Mission Critical

Mixing Four Generations in the Workplace

Results Rule

The Cuban Missile Crisis - A Case Study

The Four Styles

Toxic Talk - What Would You Say?

Twelve Angry Men

Workteams and the Wizard of Oz

StreamingPlus Time Management Library

Time Management: Keeping the Monkey off Your Back

The New Time of Your Life

StreamingPlus - Workplace Violence Library

Taking Control of Workplace Violence

Threat Detector