MAPP Program

Management of Alcohol Policies Program (MAPP)

Responsible Vendor and Alcohol Management Programs

Tom Montoya, Chief of EnforcementWyoming Liquor Division

MAPP Program Content

• PowerPoint Presentation• Door and POS Signage• Alcohol and Tobacco Age Verification Calendars• 50 State ID Checking Guide• Wyoming Alcohol Beverage Control Laws (Title 12)

and local ordinances• Wyoming Alcohol Awareness Video• Retailer Policy and Procedure Template

MAPP Program

Door Signage

• Affix door sign to front door of business

• Customers know they must be 21 to enter business

• Customers prepared to show ID if they appear to be less than 30 years of age

MAPP Program

POS Signage

• Utilize counter mats– Seller/Servers

• Check for acceptable ID• Verify customer is 21

– Customers• Know to have Driver’s

License ready

MAPP Program

Age Verification Calendars

• Quick and easy reference for the date customers can legally purchase alcohol– Fewer mistakes– Cheap insurance?

MAPP Program

ID Checking Guide

• Has all 50 States driver’s licenses– Shows current and past

licenses– Shows Canada driver’s

licenses– State Identification cards

(only WY is acceptable)– Federal and Military IDs

MAPP Program

Wyoming Alcohol Beverage Control Laws

• Title 12 “THE LAW” for all servers/sellers of alcohol

• Highlight specific statutes that relate to your establishment

• Know LOCAL ORDINANCES• Rules and Regulations

– 12-2-301(b)• Call WLD with questions or

concerns

MAPP Program

Wyoming Alcohol Awareness Video

MAPP Program

• 13 minute video• Basic rules and regulations

for alcohol service• ID Checking Procedures• Incorporate in your employee

training • First item a new employee

should see

HOUSE POLICIES• What are house policies and

why are they important?

• Entire staff commitment including owners, managers, and staff.

• What should be included in house policies?

MAPP Program

AGE IDENTIFICATION

UNDERAGE FREQUENTING

VISIBLE INTOXICATION

ALTERNATIVE TRANSPORTATION

FOOD SERVICE

SERVING PRACTICES

DOCUMENTATION

MAPP Program

HOUSE POLICY TOPICS

• What are they supposed to do?• Who is supposed to do it?• When are they supposed to do it?• Where do they get help?• What are the incentives/consequences for following

or not following house policies?• How will you inform your staff about this policy?• How will you inform the public about this policy?

Essential elements of a well written House Policy

MAPP Program

AGE IDENTIFICATION

• ID checking procedures• F.E.A.R.• Develop consistent procedures• Disseminate procedures to all employees

through onsite training• Know valid forms of ID• Use self-compliance checks to test system• Rewards and consequences

MAPP Program

F.E.A.R. Method of Carding Feel

Examine

Ask

Return

MAPP Program

Valid Forms of ID A motor vehicle driver’s license issued by any state, territory of the United

States, the District of Columbia, the Commonwealth of Puerto Rico or by an official government agency of Canada or Mexico;

A permanent resident card issued by the United States citizenship and immigration services (green card);

An identification card issued to a member of the armed forces; An internationally accepted passport document with discernable date of birth

and photograph An identification card issued by the Wyoming Department of Transportation; or An identification card issued by the Eastern Shoshone or Northern Arapahoe

Tribes of Wyoming. Proof that a licensee or his employee or agent demanded, was shown and

acted in reasonable reliance upon the information contained in any one (1) of the above documents as identification is a defense to any criminal prosecution or action for the suspension or revocation of a license.

MAPP Program

UNDERAGE FREQUENTING

• Keep underage persons out to the maximum extent possible

• Allowing underage patrons invites attempted consumption

• Allowing underage patrons invites conflict between servers and family and friends of the underage person

MAPP Program

UNDERAGE FREQUENTING

• W.S.12-8-301(a) No person who has legally provided alcoholic liquor or malt beverage to any other person is liable for damages caused by the intoxication of the other person.

• Key term: LEGALLY

• Serving someone who is underage is NOT LEGAL.

MAPP Program

UNDERAGE FREQUENTING

• W.S.12-8-301(d) For purposes of this section “licensee” is as defined in W.S.12-1-101(a)(viii) and includes the licensee’s employee or employees.

• If anyone employed by the licensee provides alcoholic liquor or malt beverage to an underage person and that underage person causes damage or death the licensee is responsible under the law.

• W.S.12-8-301(a) No longer applies.

MAPP Program

VISIBLE INTOXICATION

• Observe your patrons

• Back servers but don’t rely on them to use their best judgment in all cases

• Know the signs of intoxication– Poor coordination– Slurred speech– Poor judgment

MAPP Program

VISIBLE INTOXICATION

• Statute was not unconstitutional. W.S.12-8-301 did not infringe upon the fundamental right of access to the courts established by the Wyoming constitution or upon any other fundamental interest, including equal protection of the law, by creating a cause of action against persons who illegally sold or served alcohol to people who caused injuries, while not recognizing the same cause of action against persons who legally sold or served alcohol. Greenwalt v. Ram Rest. Corp.

• Wyoming Supreme Court decision (Wyo. 2003). 3 to 2

MAPP Program

ALTERNATIVE TRANSPORTATION

• Provide or arrange for alternative transportation for intoxicated patrons to the maximum extent possible

• Attempt to keep intoxicated patrons from driving away

• Watch patrons and staff to prevent over service and

intoxication in the first place

MAPP Program

FOOD SERVICE

• Serve food if possible to slow down alcohol absorption

• Offer high-protein or fatty foods such as meats and cheeses which slow absorption of alcohol

• Avoid salty, crunchy items because they cause patrons to drink more

MAPP Program

SERVING PRACTICES

• DO NOT STACK DRINKS

• Use symbols such as tokens, receipts or shot glasses to indicate purchases

• Track number of drinks, especially in a relatively short period of time

• Attempt to serve a group or table at a time not a patron at a time

MAPP Program

DOCUMENTATION

• DOCUMENT ANY EXTRAORDINARY OCCURANCE• DOCUMENT THE OCCURANCE FULLY

– WHO– WHAT– WHERE– WHEN– WITNESSES

• GET LOCAL LAW ENFORCEMENT INVOLVED WHEN NECESSARY

• DOCUMENT EVERY DAY– IF NOTHING HAPPENED SAY (NOTHING HAPPENED)

• DOCUMENT CONSISTANTLY (USE FORM)

MAPP Program

MAPP Model House Liquor Policy Manual

MAPP Program

SAMPLE

MODEL HOUSE LIQUOR POLICY MANUAL

•Take it home and use it

•Modify to suit your establishment

•Add policies

•Subtract policies

•Use it for training

•Employee Responsibility Statement

•Incident log

Employee Responsibility Statement

I understand that our business is dedicated to the safe and responsible sale and service of alcohol.

I will not knowingly serve alcohol to an underage or obviously intoxicated person.

I will report any sign s of illegal drug activity to management.

I have read and understand our policies and procedures. I understand that if I follow these policies, management will fully support my decisions.

I also recognize that if I fail to follow these policies may result in job probation, suspension, loss of hours, or termination from this employment.

___________________________________________________ ___/___/___ Employee Signature Date

Establishment Policies & Procedures

• Employee Responsibility Statement

MAPP Program

• Have employee read and sign

• Put a copy in the employee’s personnel file

MAPP Program

State of Wyoming Department of Revenue, Liquor Division

INCIDENT LOG Instructions: Complete an Incident Log for each patron involved. If you see a drunk driver, call WHP 1-800-442-9090

Incident Date Incident Time

PATRON INFORMATION 1. Patron’s Name (First, Middle, Last)

Patron’s Phone Number

Address (Street number and name, City, State, Zip code)

Patron’s Employer

2. Patron was injured

Yes No

If Yes, On what part of Body? Medical attention was given

Yes No

Hospitalization required

Yes No 3. Patron was a minor

Yes No

Identification was checked

Yes No

Description of identification shown

4. Where was patron before your place? 5. How did patron contribute to his/her injury?

EMPLOYEE INFORMATION 6. Employee’s Name (First, Middle, Last)

Employee’s Phone Number

Address (Street number and name, City, State, Zip code) 7. Employee’s Name (First, Middle, Last)

Employee’s Phone Number

Address (Street number and name, City, State, Zip code)

INCIDENT INFORMATION 8. Alcoholic beverage related incident

Yes No

9. Drinks served (Number and kind)

10. Police were notified

Yes No

If yes, By whom What police agency Date of call Time of call

11. How was incident brought to your attention? 12. Describe incident (Including action you took to prevent or control the incident)

WITNESS INFORMATION 13. Witness’ Name (First, Middle, Last)

Witness’ Phone Number

Address (Street number and name, City, State, Zip code)

Witness’ Employer

14. Witness’ Name (First, Middle, Last)

Witness’ Phone Number

Address (Street number and name, City, State, Zip code)

Witness’ Employer

15. Signature of person making report

Person’s title Report Date

INCIDENT LOG CONTINUATION SHEET (Please number rows accordingly)

MAPP Program

Management of Alcohol Policies Program (MAPP)

Responsible Vendor and Alcohol Management Programs

Tom Montoya, Chief of EnforcementWyoming Liquor Division