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Iligan Light and Power Incorporated Billing and Collection System
A Research Paper Presented toThe Faculty of the College of Engineering and Information Technology
St. Michael’s CollegeIligan City
In partial Fulfillment of the RequirementFor Systems Analysis and Design
By:
Bryan Catipay
Jumenie Serrano
Joie Marjon Garciano
To:
Juvy T. Cambaya
October 2010
Abstract
The study will establish the billing and collection system of Iligan Light and Power
Inc. (ILPI). It located along Bro. Jeffrey Road, Palao, Iligan City. This would produce a
database of consumer information and transactions. This study aims to give a view to
automate the billing and collection process of ILPI.
The researchers use Visual Basic 6, which is effectively suitable of billing and
collection system. Microsoft Access is used for the database part, to store possible
information.
The expected result of this system is to have a computerize billing, collection
processes and reports generations. It includes customer information, bill of charges and
payments. It will generate reports also for the management and to the Accounting entity. This
will help the company to store and access the customer information.
The researcher chose the billing and collection system for Iligan Light and Power
Incorporated concerning the improvement and progress as part of Iligan City citizens.
TABLE OF CONTENTS
PAGETitle Page
Abstract
Table of Contents
List of Figures, Tables and Notation
1 Introduction 1
Project context ………………………………………………2
Purpose and Description …………………………………….3
Objectives …………………………………………………….4
Scope and Limitations ……………………………………….5
2 Review of Related Literature………………………………….6-11
3 Technical Background. …………………………………………12
4 Design and Methodology……………………………………… 13
Context Diagram..……………………………………………13
Data-flow Diagram ………………………………………… 14 Entity-Relationship Diagram…………………………………15
Expected output………………………………………………16
Data Dictionary ……………………………………………17-19
5 Recommendation and Conclusion…………………………………..20
List of Figures
1
INTRODUCTION
The company, which was known then as Iligan Light and Power Supply was founded
in 1930 by Candelario Borja and Consuelo Dancel.
For almost eight decades of existence, Iligan Light and Power, Inc. have proficiently
served the City of Iligan.
Operating initially with only a 30 kW Diesel Genset in 1931 when it first started its
operations, ILPI now powers all 44 Barangays of the City with over 44,000 residential,
commercial and industrial customers. Its systematic efforts to improve its facilities,
equipment and service consistently demonstrate its aspiration to become a highly efficient,
competent and chosen provider of electricity.
2
Project Context
Context diagram
The context level data flow diagram shows the four (4) entities; the consumer,
management, accounting, and service staff. It shows what data input the entity given to the
system.
The consumer presents the application form which comprise of the consumer
information to the system. The system would request the service staff to do the electric
connection.
The service staff is requested by the system to read the meter. The system gives the
billing statement to the customer with regards the bill. Then, the system would generate the
official receipt of the said transaction for the payments. With the cash transaction the
Accounting entity receives the total amount of cash The Management creates a report of the
transaction.
Dataflow Diagram
In the dataflow diagram, the processes is being shown from the installation of the new
electric connection, producing the billing statement, paying charges, summarizing the cash
received up to the process of producing the management reports.
ERD
Figure 4 Entity relationship diagram explain how being data carry out in the billing
system and describes the entity relationship. This diagram support and connect with regards
the program application.
3
Purpose & Description
The purpose of making the system involves extending and increasing the current
billing system of Iligan Light and Power Incorporated with regards to analysis and
design. Develop conceptual model that describes how the process work. The purpose of
making Electricity Billing System is to identify how system manages the bill of
consumers using the database, carrying out the theoretical Design. This function
identifies the company billing system through the records of bill from consumers with
their charges & collectibles.
4
Objectives
The objectives of constructing the system aimed the efficiency of billing and
collection method that automate accurately to handle the database of consumers particularly
the payments. The expected result of making the system is to have computer-base of
inputting data, and all structures of billing and collection.
This system expected highly recommended for the business in particular of billing
and collection system recognizing simply the list, record and files through computerized.
Specific Objectives:
To evaluate its performance in terms of:
a. Manageability
b. Security
c. User friendliness
d. Reliability
e. Accessibility
5
Scope and limitations
Scope
The study focuses the electricity billing and collection system of Iligan Light and
Power Incorporated, particularly computer-base. The focus of the study specified the
documentation and application of programs in electricity billing system. The system consist
of context diagram, data flow diagram and entity relationship diagram to determined the
external entity, process, flow of data, and the relationship which occupied the consumer,
billing and payments for the database.
Limitations
The researchers limited this study for billing and collection of payments within the
system. The proposed system is not capable of any wireless connection such as Bluetooth
and infrared and does not deal with the other process of the company. The proposed system
is for electricity billing and collection only.
6
Review of Related Literature
Billing and collection system
a. The term billing is also used for systems and methods that request for payment of a
debt, and submitted the charges at the end of each month.
CEPALCO
There has been large electricity billing system in Philippines and different country
especially in Mindanao. CEPALCO is one of those at Cagayan electricity supplier.
CEPALCO develop the billing system in terms of programmable application and software to
build up for the transaction of data.
Modern facilities and equipment and an efficient service network have made
CEPALCO one of the most reliable electric service companies in the country. The automated
billing and collection used or applied purposeful.
7
Tanesco Set to Computerize Billing System
State-owned Tanzania Electric Supply Company (Tanesco) is introducing
computerised state-of-the-art power billing systems aimed at solving the problem of
accumulation of bills by its customers.
The introduction of computerised billing comes in the wake of awful revelations that
the power utility firm owes its customers, both government and private institutions, a
whopping Sh300 billion.
Newly appointed Tanesco managing director William Mhando, who officially takes
office today, revealed that out of the Sh300 billion debts, the utility firm owes government
institutions such as the Tanzania People's Defence Forces and the Dar es Salaam Water and
Sewerage Authority (Dawasa) a total of Sh58.5 billion.
The power utility company owes private institutions and individuals Sh241.5 billion,
Mr Mhando told a news conference at the firm's headquarters along Morogoro Road in Dar
es Salaam, adding that customers whose bills have accumulated will be disconnected from
the power grid.
"The computerised smart metres will enable Tanesco employees to read electricity
metres across the country from the firm's headquarters (in Dar es Salaam)," he said, adding
that the firm has started installing the new metres and that the work will be completed by
December this year.
8
Another strategy involves installing automatic metre readers to avoid issuance of
incorrect bills, Mr Mhando said in the presence of some company employees.
He said Tanesco was also installing LUKU recharge metres for customers throughout
the country, adding that the firm was also mobilising customers to use mobile phone network
providers and automated teller machines (ATMs) in buying electricity.
"We have prepared ourselves well to ensure that Tanesco is back on track," he said.
However, he cautioned that investment in power required colossal amounts of money;
something he said could not have been achieved overnight.
"We will have to improve our speed and teamwork" he added.
Regarding the special operation to reclaim the accumulated debt, Mr Mhando said the
money to be recovered from the exercise could be used in improving power generation,
transmission and distribution.
He said 60 per cent of the debtors, both government and private institutions, were
from Dar es Salaam's three districts of Kinondoni, Ilala and Temeke.
"This huge debt is a hindrance to Tanesco's efforts to meet our customers' demand for
electricity," Engineer Mhando said.
While declining to name the leading offenders, he said the special operation to collect
debt, which begins today and will cover the whole country, will heavily target private
institutions and individuals.
"However, the operation will not directly involve government institutions because we
have laid down a procedure to collect government debt after first giving the concerned
institutions a notice," he explained.
9
He said that he hoped the exercise of collecting debt from government institutions
would not face any hitches. He noted, for example, that TPDF was in the final stages of
paying its debt.
Eng Mhando warned Tanesco customers to be wary of conmen who pose as bona fide
employees of the firm, commonly referred to as vishoka in Kiswahili, warning that these bad
elements could use the operation as a golden opportunity to pocket money from unsuspecting
customers.
He said during the house to house operation which is expected to last three months
from today, Tanesco technicians will don company uniforms, carry identification cards and
use company vehicles bearing Tanesco logos.
The Tanesco boss said debtors who will fail to honour their accumulated bills will
have their electricity disconnected. He added that failure to pay bills in three months will
make the affected customers liable to loss of their service lines.
10
Billing system for electricity and water in Malta New
Valletta, Malta --- (METERING.COM) --- January 15, 2010 - Malta’s electric and
water utilities Enemalta and the Water Services Corporation have established a new company
for meter reading and billing, and they have also switched to a new billing system.
The new company, Automated Revenue Management Services Limited (ARMS),
which was announced by Malta’s infrastructure, transport and communication minister,
Austin Gatt, will be responsible for the whole process from meter reading to revenue
collection. In addition, ARMS will manage customer service for both corporations, with the
aim of improving the service and developing the concept of a “one stop shop” for customers.
ARMS is part of a wide ranging initiative, which also includes the introduction of
smart meters and a new SCADA system, and the move to a new billing system from SAP.
After a 10-month preparation period the two utilities migrated to the new billing system on
January 4.
As part of its customer service activities ARMS will introduce a new portal, which
will provide customers with access to detailed electricity and water consumption information
as well as other services they can access in their homes. This portal is expected to be in
operation by April.
With the new billing system the bill has also been redesigned and will provide
detailed consumption data as well as other information such as carbon footprint. Customers
11
will also be able to opt for a budget payment plan in which they pay an identical
amount each month, and possibly in the future a prepaid scheme will be introduced. Gatt said
the projects will be integrated with a view to achieving the highest levels of efficiencies in
the operation of the corporations. Enemalta launched a five-year nationwide smart meter and
smart grid project early last year, with the first meters being installed in May 2009.
12
Technical background
The present device generally relates to meter reading systems. More particularly, the
invention relates to an automated approach to meter reading, billing and payment processing
that reduces proper costs, increases functionality and enhances performance.
The present design also provides the commodity supplier or utility companies with
the ability to access their respective customer accounts in a variety of programmed formulas
that provide data in multiple use summaries to monitor current use, plan for prospect add and
subtract customers as business licence, also the ability to immediately determine the current
commodity consumption throughout service areas.
A computer program can provide data conversion by converting the emission rate to
counts, counts over specific time frame, or as required by the customer. An important
improvement in the design is the ability of the system to stand on its own as a complete
reading, billing and collection systems, once the system is installed.
13
Design and Methodology
Context Diagram
AccountingAccounting
ManagementManagement
0ILIGAN LIGHT AND POWER
INCORPORATED BILLING AND COLLECTION
SYSTEM
0ILIGAN LIGHT AND POWER
INCORPORATED BILLING AND COLLECTION
SYSTEM
Bill Payment
Disconnection ReportsCollection Reports
Bill Statement
New Connection Reports
Customer Information
Official Receipt
Total Cash Received
Job Accomplishment Report
Job Order Request
Reconnection Reports
CustomerCustomerCustomerCustomer
ContractorContractor
14
Data Flow Diagram
15
Entity Relationship Diagram
16
Expected Output
The expected output of the system authorized the consumer bill and payments
through an accurate development of having database that is viable for the consumer to find
out and verify their information and records. The consistency of computerized programmed
accurately generates reports especially the billing statement and official receipt during the
payments.
The estimated output of intended structure aimed the proficiency of billing and
collection automated system considered the manageability, security, and user friendliness.
The reliability and accessibility of the system is feasible through its uniformity carrying the
programmed.
Specified output
a. Application of the customer information through automation.
b. Create bill through computer base.
c. Generate customer information through save box, to find out the names easily.
d. Generate hard copy of customer profiles and bill of statement for payments.
e. Apply input of payment regarding bills through automation.
f. Configure standard sets of rate through connections in automate process.
17
Data Dictionary
Customer details = Customer id + type + application date + last name + first
name + middle name + address1 + address2 + address3
Type Filled sized Description
Customer id Number Long Integer Character
Type Text 255 Connection type
Application date Date/Time Short Date Month + day + year
Last name Text 255 Family name
First name Text 255 Given name
Middle name Text 255 Middle name
Address1 Text 255 Street number
Address2 Text 255 Barangay and city
18
Rates = Rates ID + Flat rate + Residential + Commercial + Industrial + Bulk power +
VAT
Type Filled sized Description
Rates ID AutoNumber Long Integer Numeric
Flat rate Number Single Numeric
Residential Number Single Numeric
Commercial Number Single Numeric
Industrial Number Single Numeric
Bulk power Number Single Numeric
Vat Number Single Numeric
Type Filled sized DescriptionBilling ID Number Long Integer Multiple or
single numberCustomer ID Number Long Integer CharacterDue Date Date/Time Date/Time Month + day +
yearPresent Reading Number Number NumericKWH Number Number NumericCurrent Bill Number Number NumericVAT Number Number NumericArrears Number Number NumericTotal Due Number Number Numeric
19
Billing = Billing ID + Customer ID + Due Date + Present Reading + KWH + Current Bill +
VAT + Arrears + Total Due
Payments = Payment ID + Customer ID + Billing ID + Payment Date + Amount + Balance
Type Filled sized DescriptionPayment ID Number Long Integer NumericCustomer ID Number Long Integer NumericBilling ID Number Long Integer NumericPayment Date Date/Time Short Date Month + day + yearAmount Number Single NumericBalance Number Single Numeric
20
Recommendation and Conclusion
Conclusion
It was concluded that automated billing and collection system is very vital requisite to
every electric companies by providing excellent service of the customers. It is essential to the
entire system to supply consistent data accurately. Therefore, the capabilities of applying
automated billing and collection system are reliable, accessible and manageable production
all the way through programs and database.
Recommendation
It was recommended to the next researcher to develop automated billing and
collection in terms of online system. And extend the capability by using reliable and
dependable programming languages. As building the achievability of programs, it was
recommended also by providing well-built protection in condition to avoid destruction.