Manufacturing & Services Manufacturing & Services TechnologyTechnology

TechnologyTechnology

What is it?What is it?

Core v. Noncore TechnologyCore v. Noncore Technology

Woodward’s StudyWoodward’s Study

Analyzed Technical ComplexityAnalyzed Technical Complexity Three GroupsThree Groups

Small-batch and unit productionSmall-batch and unit production Large-batch and mass customization Large-batch and mass customization

productionproduction Continuous process productionContinuous process production

Structural EffectsStructural Effects

Flexible Manufacturing Flexible Manufacturing SystemsSystems

Automated FactoriesAutomated Factories Three Subcomponents Three Subcomponents

Computer-Aided DesignComputer-Aided Design Computer-Aided ManufacturingComputer-Aided Manufacturing Integrated Information NetworkIntegrated Information Network

Lean ManufacturingLean Manufacturing Mass CustomizationMass Customization

Flexible Manufacturing Flexible Manufacturing SystemsSystems

Advantage of FMSAdvantage of FMS Organizational ImplicationsOrganizational Implications Interorganizational RelationshipsInterorganizational Relationships

Service TechnologyService Technology

Differences between service and Differences between service and manufacturingmanufacturing

Always been customizedAlways been customized Must be close to customersMust be close to customers Must be interpersonalMust be interpersonal Holistic approachHolistic approach

Noncore Dept. TechnologyNoncore Dept. Technology

Perrow’s FrameworkPerrow’s Framework VarietyVariety AnalyzabilityAnalyzability

Leads to:Leads to: Routine technologiesRoutine technologies Craft technologiesCraft technologies Engineering technologiesEngineering technologies Nonroutine technologiesNonroutine technologies

Department DesignDepartment Design

CharacteristicsCharacteristics FormalizationFormalization DecentralizationDecentralization Worker skill levelWorker skill level Span of controlSpan of control CommunicationCommunication

Departmental Departmental InterdependenceInterdependence

InterdependenceInterdependence TypesTypes

Pooled interdependencePooled interdependence Mediating technologyMediating technology

Sequential interdependenceSequential interdependence Long-linked technologyLong-linked technology

Reciprocal interdependenceReciprocal interdependence Intensive technologyIntensive technology

Employees & TechnologyEmployees & Technology

Job DesignJob Design Job RotationJob Rotation Job SimplificationJob Simplification

Mass production technologiesMass production technologies Job EnrichmentJob Enrichment EnlargementEnlargement

Sociotechnical Systems Sociotechnical Systems ApproachApproach

What is it?What is it?

Joint OptimizationJoint Optimization