Manuals Manuals for your wemovo products

1.0 General Information

1 wemovo GmbH - Version 1.0 - 2016

User Manual www.wemovo.com



TABLE OF CONTENTS

Contents Page

Image Directory of IT –Product Structure……………………………………………….…………………4

1.0 GENERAL INFORMATION…………………………………………………………………………….…………….7

1.1 System Overview…………………………………………………………………………………….……………8

1.2. Organization of the Manual…………………………………………………………………..………..…..9

2.0 USING THE SYSTEM

2.1 Login Details and System Menu...........................................................................…..10

2.2 Operational Module…….……………………………………………………………………….……..…..….12

2.2.1 Vehicle Management…………………………………………………………………………..………12

2.2.2 Line Management……………………………………………………………………………….………13

2.2.3 Station and border Management………………………………………………………….…….16

2.3.Pricing Module ……….…………………………………………………………………………………….……17

2.3.1 Passenger Type……………………………………………………………………………………..…....18

2.3.2 Return Prices…………………………………………………………………………………………..…..19

2.3.3 Accessories………………………………………………………………………………………….………20

2.3.4 Cancelation Policies……..…………………………………………………………………….…….…20

2.3.5 Price Table………………………………………………………………………….…………….…………21

2.3.6 Currencies…………………………………………………………………………………….…….……….21

2.4 Reservation and Sales Module …………………………………………………….…………….………..22

2.4.1 Transaction………………….…………………………………………………………………….....…...22

2.4.2 Reservation……………………………………………………………………………………….………..23

2.4.3 Booking…………………………………………………………………………………………….…………25

2.5 Travel Agency Management…………………….……………………………………………….………….27

2.6 Mobile Application Module…………………………………………………………………….……………30

2.7 VIP Module…….….…………………………………………………………………….…………….……………31



2.8 Distribution Module.…………………………………………………………………………………….………31 2.9 On Board Module…...................................................................................................31 2.10 Access Management Module…...…...…...…...…...…...…...…...…...…...…...……..…...…..32

2.10.1 Internal User Management…………………………………………………………..……………32

2.11 Analytics and Reporting Module….……………………………………………………….…………...32

2.11.1 Ticket Statistics…………………………………………………………………………….……………33

2.11.2 Search Statistics………………………………………………………………………….….………….34

2.11.3 Chart Funnel…………………………………………………………………………………..………….34

2.12 Marketing Module…………………………………………………………………………………..………...35

2.12.1 Vouchers……………………………………………………………………………………..…………….35

2.13 Costumer Support………………………………………………………………………………..…….………36 2.14 Log Out…………………………………………………………………………………………………....………..36 List of Abbreviations……………….…………………………………………..………………………..…….……37 Contact Information…………..……………………………………………………………………………..………37



IMAGE DIRECTORY OF IT-PRODUCT STRUCTURE

1. Operational Module

1.1 Operational Module - Product Control Feature

1.2 Operational Module-Vehicle Management Feature

1.3 Operational Module-Driver Management Feature

1.4 Operational Module-Sub Contractor Management Feature

1.5 Operational Module-Line Management Feature

1.6 Operational Module-Station and Border Management

2. Pricing Module

2.1 Pricing Module –Passenger Types Feature

2.2 Pricing Module – Return Prices Feature

2.3 Pricing Module – Accessories Feature

2.4 Pricing Module – Cancelation Policies Feature

2.5 Pricing Module – Price table Feature

2.6 Pricing Module – Currencies Feature

3. Reservations and Sales Module

3.1 Reservations and Sales Module- Transactions Feature

3.2 Reservations and Sales Module- Reservations Feature

3.3 Reservations and Sales Module- Bookings Feature

3.4 Reservations and Sales Module-Sales Partners Feature



4. Travel Agency Management Module

4.1 Travel Agency Management Module– Stationary Travel Agents Feature

4.2 Travel Agency Management Module –Digital Travel Agents Feature

5. Mobile Applications Module

6. VIP Module

6.1 VIP Module-Cross Border Taxes Feature

6.2 VIP Module-Yield Optimization System Feature

6.3 VIP Module- Competitor Intelligence Feature

6.4 VIP Module- Pool Accounting Feature

6.5 VIP Module- Departure Yield Feature

7. Distribution Module

7.1 Distribution Module- Automatic Integration Feature

8. On Board Module

8.1 On Board Module –Sales and Management Feature

8.2 On Board Module – Wi-Fi Access Feature

8.3 On Board Module – Product Selling Feature

9. Access and Management Module

9.1 Access and Management Module- External Communication Feature

9.2 Access and Management Module – Internal User Management Feature



10. Analytics and Reporting Module

10.1 Analytics and Reporting Module – Ticket Statistic Feature

10.2 Analytics and Reporting Module –Search Statistic Feature

10.3 Analytics and Reporting Module – Cart Funnel Feature

11. Marketing Module

11.1 Marketing Module – Vouchers Feature

11.2 Marketing Module – Metrics and Analytics Feature

11.3 Marketing Module – Newsletter Management Feature

11.4 Marketing Module – Social Media Center Feature

11.5 Marketing Module- Survey Management Feature

12. Costumer Support

12.1 Costumer Support – Helpdesk Feature

12.2 Costumer Support -Alerts and notifications Feature

12.3 Costumer Support –GPS Bus tracking Feature

13. Log out




The aim of this system is to reduce costs and increase bus operators and travel agencies

sales, make bus travel easily accessible. Wemovo offers for travel agents an easy way to

connect with all affiliated bus operators.

The purpose of wemovo’s system is to insert/store/administrate bus lines information with

precise location and GEO positions, routes followed, timetables, ticket prices, types of

passengers and types of buses. Even more, wemovo provides a selection of 12 modules that

aim to ease the pains and needs of Bus Operators (BO).

Please ask your Sales Representative for a demo or documents to take an even closer look at the provided solutions.

Please note that the software structure is adjusted to the above mentioned modules!

Module No. Module Name

1 Operational Module

2 Marketing Module

3 Reservation & Sales Module

4 Mobile Application Module

5 VIP Module

6 Access Management Module

7 On-Board Module

8 Pricing Module

9 Analytics & Reporting Module

10 Travel Agency Module

11 Customer Support Module

12 Distribution Module



1.1 System Overview

Fundamentally, this software is a Global Distribution System (GDS) which means wemovo

connects bus operators with digital and stationary travel agencies through its own

developed system. Basically, it is a network that enables digitized and automated data

exchange of bookings/transactions between travel agents and bus operators. Wemovo

offers the GDS for free (web and mobile) and charges a %-commission for successful

mediated tickets.

IT-Solution aims to solve particularly Bus Operators pains and needs and it is built in

different Modules (12) to offer Bus Operators the most suitable solution(s). Wemovo offers

for example an Internet Booking Engine (IBE) to give clients the opportunity of booking

tickets from anywhere at anytime, a Travel Agency Management Tool (TAM) to control and

analyze a Bus Operator’s affiliated Travel Agents, a Yield Optimization Management Tool

(YMS) to harvest revenues to the max and many other functions more with currently 40

main functions and over 200 sub-functions.

The modules are Software as a Service (SaaS) and will be continuously updated on a

monthly base from the wemovo Product and IT-Team.

To use the GDS or any IT-Product the Bus operator has to insert details (name of the line,

bus lines, bus rides, bus stations, GEO positions, timetable, weekdays, types of passengers,

types of tickets, and book tickets, purchase tickets, seat number and ticket prices tables for

the bus operators and travel agencies etc.) via automated digital interface (API) or manually

with the help of a data entry administrator.

The system is supported by various languages, is able to sell tickets in different type of

currencies based on local currency, included various payment methods (VISA, MasterCard,

PayPal, SOFORT etc.) depending on individual customer and country, optimized for mobile

devices whether they are in iOS or Android.



1.2 Structure of the Manual

The user’s manual consists of 4 sections.

“General Information”, “System Overview”, “Getting Started” and “Using the System”.

General information section explains the system and the system’s purpose in general terms.

System Overview section provides a general overview of the system. The uses of the system,

its hardware and software requirements, system’s configuration, user access levels, and

system’s behavior in case of any troubleshooting issues.

Getting started section explains how to implement wemovo’s IT-Solution (module) and

usage. Using The System section provides a detailed description of system functions.

2.0 System Summary


2.0 USING THE SYSTEM

2.1 Logging On and System Menu

Each company will get a User Name and a Password in order to Log in into the online

system of wemovo. The log in details will be provided by wemovo. In case you forget the

password, you can click on Forgot password option and enter your email address. You will

receive instructions via email on how to reset the password.

2.0 System Summary


Once you are logged in the Graphical User Interface looks like the picture below:

The left-handed column, colored dark-blue, shows the module

(product) structure main functions, the centralized area shows the

operations regarding the functions of the left-handed column.Each

link has its specific operations and is very important for the

software. Through these links the client can book, compare bus

lines, add bus lines and bus stations, search, use statistics, etc. We

will go through each one and explain it in details.

In the upper right-hand corner, there are a variety of languages

that will benefit international clients.

Languages provided by the system are: English, Italian, Albanian,

German, French, Spanish, Portuguese and Slovenian.

2.0 System Summary


2.2 Operational Module

Here are some details for some of the features in Operational Module:

2.2.1Vehicle Management

When we want to enter a new bus we should click on New Bus button and fill in the bus

details such as the number of seats, the plate and the bus model.

By clicking the Maintenance button we can put information regarding the service and

maintenance of the bus. For example when was the last service control made, or when

should the next service control be made and save the changes by clicking the Save Changes

button.

Define the schedule for buses, drivers and plan driver's holiday. You also get an automatic suggestion on how to schedule buses Spare parts tracking, setting a seating map and storing of registration documents. Add a bus or change the number of seats manually Register, store driver's personal data, driver's attestation, salary settings and receive automatic notification about driver's documents validity Manage subcontractor's core data, related documents and their vehicles Define name of the bus line, bus stations, passenger types, price types, of days, timetable, departure days and print out all relevant information Define station names, addresses, city, country, geo positioning and country borders

2.0 System Summary


Here is a picture of existing bus information:

2.2.2 Line Management

This function will show us the existing lines for different destinations. In the picture we see

the lines by name. For example Macedonia - Switzerland is the name of the line, its starting

point and the final destination.

By clicking New Line we can add New Line by naming the line and selecting origin station and

destination station and Save the Changes.

2.0 System Summary


Then you have to add one by one any bus stop or border station that this line goes through.

In addition, you need to select passenger type, currencies and other information.

By clicking the Timetable we can see the existing line in details, departure times, arrival

times, and bus schedules travel (weekdays).

2.0 System Summary


Example of the timetable:

Price tables its part of timetable when you can set schedule for those lines. By clicking the

Price table we will be able to see and to put the different prices regarding the route where

does the bus travel. For example From Zagreb to Bruxelles it will show all the stopping places

and possible boarding passengers also we can put prices and select the passenger types.

2.0 System Summary


2.2.3Station and (country) border management

You must enter all bus stations into the system by clicking on the New Bus Station button.

You have to name the Bus Station by its name or the gathering point for example: Central

Bus station Hamburg. The form needs to be filled by inputting the relevant information about

the bus station. In order to proceed you need to fill in the Name of the bus station, Country,

City, the exact address and GEO positions.

After that you can save the information, as shown below, for all the cities that the bus will

travel in:

2.0 System Summary


After the required fields are filled, you can Save Changes as shown in the picture below.

2.3 Pricing Module

Define different passenger types based on age, profession and personal situation e.g. handicapped

Create return prices based on the length of time the ticket is valid

Define different type of accessory such as: bicycle, pet and so on, give it a description and put a price on that accessory

Define ticket cancellation policies based on time before departure Define general and promotional price table and specify prices depending on departures, sales channels, passenger types and return tickets Define type of currency that can be used at the price table

2.0 System Summary


2.3.1Passenger Type

With this function we will be able to add different types of passengers as adult, children with

specific age groups etc. By differentiating the types of passengers the prices for specific type

of passengers will differ to. For this purpose you must first click the new passenger type

button as shown below:

After that, another window will appear where you must enter the details of what type of

passengers you want to create. We name it the passenger and putt description than we have

three types of reductions where we can select depending on age, depending on professions

or personal situation and the third one group. After we decide what type the added type of

passenger will be we can put the amount of discount in percentage.

2.0 System Summary


2.3.2 Return Prices

The purpose of this link is to add the ticket type. You must click on New return price to

proceed as shown in Pic.1.

Pic.1

A new window will appear where you should include the description, validity and enter the

number of days according to ticket validity as below and save changes as shown in Pic.2:

Pic.2

2.0 System Summary


2.3.3 Accessories

We can also add a New Accessory based on customer requests, by clicking the New Accessory

button and name the accessory such as: bicycle, pet and so on, give it a description and put a

price on that accessory and save changes.

As you can see here are some accessories with their prices:

2.3.4 Cancelation Policies

Define ticket cancellation policies based on time before departure.

2.0 System Summary


2.3.5 Price Table

Price tables its part of timetable. By clicking the Price table we will be able to see and to put

the different prices regarding the route where does the bus travel.

2.3.6 Currencies

Relying that many countries have different currencies you can specific yours with code, name

and symbol.

So you can add more than one currencies, this is shown below.

2.0 System Summary


2.4

2.5 Reservation an Sales

Module

2.4.1 Transactions

In this section we can see all the ticket sold by travel agencies, commissions, the amount to

be paid and the balance at the end in specific currencies.

In this section we can see all the ticket sold by travel agencies, commissions, the amount to be paid and the balance at the end in specific currencies

Shows all the bus line, departure city, arrival city, departure city filtered by bus line, bus ride, departure date, origin station. Inline booking etc.

Shows all the sold tickets and export all bookings, manage ticket settings and background colors for IBE

Create and manage sales partner/travel agency accounts (as pre-paid or post-paid) where travel agencies can manage bookings and sell tickets

2.0 System Summary


2.4.2 Reservation

Reservation Tool shows all the bus line, departure city, arrival city, departure city selected by

bus line, bus ride, departure date, origin station, destination station. It is easy to reset all.

You just need to click the blue button that says Reset filters. Also it is easy to export in excel

the schedule of those buses and those lines.

Inline booking is part of reservation tool that helps the bus operator to perform bookings.

2.0 System Summary


After filling information about passenger and click Book, client will receive an email when

ticket and receipt are attached as in picture below.

Booking function is part of reservation tool and helps the bus operator to see all sold tickets.

2.0 System Summary


2.4.3 Booking

Bookings Functionalso shows you allthe sold tickets. The function is divided in several

columns where you can see the date of the bookings, order number, name, email, agency,

price, currency status and actions. You can export the bookings into a MicrosoftExcel file.

Date - is the first row on the picture where it shows the date when the ticket booking is done

Order Number – Is a unique number for every booking generated when the customer is

paying for the ticket

First and Last name – are the columns show the customer name and last name

Email – The customers email

Agency – Showsthe agency that sold the bus ticket

Currency – Shows with what currency the ticket was sold, because it can be paid with

different currencies

Price – Shows the actual ticket price

Status – Shows the status of the sold ticket if it is confirmed, means that the process of

payment and booking was done successfully

Actions – This column is very useful for editing the booking method

2.0 System Summary


When you click Editing link you enter a new page where it shows the same information about

the customer that has booked a ticked. Also by clicking the blue button, you canResend

Booking Confirmationif for some reason the customer did not receive the confirmation or by

clicking the red button you can CANCEL the booking and it will be canceled the entire

booking process will be canceled.

By clicking on sign you can view more detailed information:

2.0 System Summary


2.5 Travel Agency Management

Offer your stationary sales partners the WEMOVO travel

agency selling platform to search for routes, book tickets

and pay with various payment methods to end customers

Integrate your digital sales partners (online travel agencies

and Meta searchers) through our full API and/or IBE to

increase your sales

In order to add a new travel agency as your ticket reseller you need to go to Travel Agency

function and click New Travel Agency button. After that another window will open as shown

below:

2.0 System Summary


The bus operator can input the name of the travel agency, its VAT number, percentage,

agency fee, the address etc. and the username and password to for that specific agency.

We can also define if we want the agency to be a Pre-Paid one or not and if the agency has

the right to cancel the tickets or not. Then we save changes.

When a bus operator creates atravel agency, you will seemore option like Edit, Commission,

Transactions and Delete.

2.0 System Summary


Edit-Used if the company wants to change something about the travel agency.

Commissions – Here are five columns. Type includes percentage and absolute values (when

the travel agency receives full profit), the Value of profit, limitation number of minimum and

maximum sold tickets, and Actions.

Transaction – We can see all the ticket sold by travel agencies

Delete- when the bus operator has no cooperation with a travel agency, it can easily delete

the travel agency.

2.0 System Summary


After creating a travel agency, the bus operator can give the Log-In credentials and Link to

the affiliated travel agency to start using the system. The system for the travel agency will

look like below:

2.6 Mobile Application Module

Search, book, and purchase tickets using standard

andcustomized native apps (iOS und Android) and

administration panel forpassengers

2.0 System Summary


2.7 VIP Module

2.8 Distribution Module

Access to WEMOVO's travel community of 18,000 stationary

and digital travel agencies, allow you to discover new revenue

streams, cross-sell and integrate with other travel players

2.9 OnBoard Module

Sell tickets on-board via handheld printer device, and validate

tickets through QR code during boarding process without

internet connection

Used if the bus operator have a Wi-Fi on their buses

On-board selling of different products like: perfume,

chocolates, bottle of drinks etc.

Calculate VAT of different countries for cross-border lines

Optimize revenues dependent upon customers' demand, their willingness to pay, seating capacity and competitive behavior

Define, analyze, and distribute intelligence about products, customers, competitors, and any aspect of the environment that need to support executives and managers making strategic decisions for an organization

Assigning costs to various products within a pool with the purpose of estimating an accurate production costs

Prioritize sales from stations with higher prices in case of limited seats

https://en.wikipedia.org/wiki/Intelligence_(information_gathering)

2.0 System Summary


2.10 Access Management module

Full API integration, Word Press plug-in and IBE (only the

search API)

Allow different levels of access for different users from read-

only to full access

2.10.1 Internal User Management

Different employees can have permission on the same operator. This feature helps the SEO

to have access in User Management and sees for every employee's Last login, Username and

User Permissions.

2.11 Analytics and Reporting module

View of sales channels performance and comparison

based on different KPIs

View of the most searched routes based on a range of

dates

View the ticket sales, search logs and cart funnel with

most searched routes

2.0 System Summary


2.11.1Ticket Statistics

This is the full view of Ticket Statistics:

This feature is an overview of ticket sales. You can view the most searched routes based on a

specific date and destinations:

2.0 System Summary


2.11.2Search Statistics

This function will help you to see the most searched routes based on a range of dates. You

can export the information in Microsoft Excel.

2.11.3 Chart Funnel

View the total searches, total booked travles at cart funnel with.

2.0 System Summary


2.12 Marketing Module

Coupons for discounts on ticket prices based on ticket type,

usage and availability Internal metrics for booking platform including ticket sales,

coupons used, Google analytics and tracking for apps with

Mix panel Send latest industry and company news via email or SMS Social media presence like: Facebook, Twitter, LinkedIn etc.,

with purpose of gaining online presence Customer satisfaction questionnaires

2.12.1 Vouchers

To create the new coupon just click New Coupon

Description of coupon, example: Students have 10% reduce for a specific line for a specific

date.

2.0 System Summary


2.13 Costumer Support

Increase your customer satisfaction by using one helpdesk for all

communication channels

Notify your customers about delays, upcoming journeys and

timetable changes via SMS or email

Display routes graphically

2.14 Logout

The Logout function when we want to exit.

2.0 System Summary


List of abbreviations

API Application Programming Interface

BO Bus Operator

GDS Global Distribution System

GPS Global Positioning System

IBE Internet Booking Engine

KPI Key Performance Indicator

TA Travel Agents

TAM Travel Agency Management

YMS Yield Management System

2.0 System Summary


Contact Information

Commercial Contact:

Elon Kelmendi (CEO)

Email: [email protected]

Tel: +49(0) 1772391144

Enkelejda Gjergji (Director Balkans)


Tel: +49(0) 30555708070

Marcel A. Sparfeld (Head of Sales)


Tel: +49(0) 30555708040

Matthias Spanic (COO)

Email:[email protected]

Tel: +49(0) 171 2368682

Technical Contact:

Davide Marono (CTO)


Tel: +49(0) 30555708060

www.wemovo.com

mailto:[email protected]





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