Manual for Client Instruction Oriented toward a Job Seek

Manual for Client Instruction Manual for Client Instruction Oriented toward a Job SeekOriented toward a Job Seek

Mrs.Mrs. Jana Belblová Jana BelblováRNDr. Jaroslava Pavelková, CSc.RNDr. Jaroslava Pavelková, CSc.

PhDr. Karel Preuss, CSc.PhDr. Karel Preuss, CSc.

JobJobToolToolLLP-LDV-TOI-07-BG-166010LLP-LDV-TOI-07-BG-166010

Work ImportanceWork Importance

Work and job play a key role in the life of any Work and job play a key role in the life of any individualindividual

Also according to Sigmund Freud job constitutes Also according to Sigmund Freud job constitutes a bond through which we are bonded with realitya bond through which we are bonded with reality

Starting and termination of economic activity Starting and termination of economic activity make one of the most important issues in man’s make one of the most important issues in man’s

lifelife If we do not work, we our minds will get sick by If we do not work, we our minds will get sick by

fantasies, emotions and deprivations fantasies, emotions and deprivations

Psychical deprivation from own failurePsychical deprivation from own failure Destruction of the day’s structure (even worse in case Destruction of the day’s structure (even worse in case

of passive individuals)of passive individuals) More tragic for men (bread-winner and protector of More tragic for men (bread-winner and protector of

the family)the family) If a man does not succeed in seek for job within 3 If a man does not succeed in seek for job within 3

months, the depressions, feeling of uselessness, he months, the depressions, feeling of uselessness, he will became to be apatic, aggressive (escalation of will became to be apatic, aggressive (escalation of alcohol consumption), he looses to take care about alcohol consumption), he looses to take care about himself, and attends the interviews. himself, and attends the interviews.

Influence of Unemployment on Influence of Unemployment on IndividualIndividual

Difficulties in the family, of relatives, and Difficulties in the family, of relatives, and neighborsneighbors

He will lose his authority (e.g.. He will not He will lose his authority (e.g.. He will not contribute to the family budget)contribute to the family budget)

Damage of the family pattern and the works Damage of the family pattern and the works divisiondivision

Destruction of family relationsDestruction of family relations Social isolation of the individual (depends on age Social isolation of the individual (depends on age

– – more important in case of elderly peoplemore important in case of elderly people))



Influence to reproductive behavior of Influence to reproductive behavior of individual (decrease of number of weddings, individual (decrease of number of weddings,

increase of the age of marriage, decrease of increase of the age of marriage, decrease of natality etc.)natality etc.)

Worsening of health (psychical, as well as Worsening of health (psychical, as well as physical ones, including broken self-physical ones, including broken self-

awareness, lower level of feeling of happiness awareness, lower level of feeling of happiness and sense of way of life)and sense of way of life)

Feelings of worry about futureFeelings of worry about future

It came the feelings of inferiority, frustration, It came the feelings of inferiority, frustration, anxiety, depressions, disorders of the sleeping, anxiety, depressions, disorders of the sleeping,

stresses and others)stresses and others) Many people try to hide the status of Many people try to hide the status of

unemployed before their family, friends, unemployed before their family, friends, neighbors…neighbors…

Some of them reject to take an inferior work, Some of them reject to take an inferior work, out of chosen profession (professional fall, out of chosen profession (professional fall,

stagnation, personal retardation) stagnation, personal retardation)


Damage of day’s regimeDamage of day’s regime

Loosing labor habitsLoosing labor habits

Loosing social contactsLoosing social contacts

Dominance of the feelings of underestimation Dominance of the feelings of underestimation and failureand failure


Long-term unemployment is Long-term unemployment is influenced byinfluenced by

Low interest or just discrimination of pertinent Low interest or just discrimination of pertinent groups of people by employersgroups of people by employers

Low interest in low-paid jobs among job seekersLow interest in low-paid jobs among job seekers Value-orientation of some groups of job-seekers (not Value-orientation of some groups of job-seekers (not

interested in work, depending on social security interested in work, depending on social security support)support)

Insufficient qualification, low level of work expe-Insufficient qualification, low level of work expe-rience, insufficient self-awarenessrience, insufficient self-awareness

Objective issues (travelling for work, accommo-Objective issues (travelling for work, accommo-dation, etc.)dation, etc.)

Subjective issues (deterioration of health, etc.)Subjective issues (deterioration of health, etc.)

Influence on IndividualInfluence on Individual

In case of long-term unemployment a number In case of long-term unemployment a number of individuals will loose their social position of individuals will loose their social position

up to homelessness and they become to be up to homelessness and they become to be unemployableunemployable

Let us say generally that the more educated, Let us say generally that the more educated, more active and more flexible individuals will more active and more flexible individuals will

find a new job fasterfind a new job faster

Development of UnemploymentDevelopment of Unemployment

Unemployment, as aUnemployment, as ann obvious post-revolutionary obvious post-revolutionary issue, showed naturally also in the Czech Republic issue, showed naturally also in the Czech Republic

after 1989after 1989 At the brake of the era the unemployment reached At the brake of the era the unemployment reached

around 8.9 p.c. (it corresponds with approximately around 8.9 p.c. (it corresponds with approximately 470 000 unemployed people)470 000 unemployed people)

In 2008 it decreased to about 5.0 p.c.In 2008 it decreased to about 5.0 p.c. In January 2009 due to the global recession at In January 2009 due to the global recession at

approximately 6.0 p.c.approximately 6.0 p.c. Actual figures raised up to 8.7 p.c.Actual figures raised up to 8.7 p.c.

Dangerous Actual TrendsDangerous Actual Trends

Increase in number of long-term people Increase in number of long-term people unemployed not by their own faultunemployed not by their own fault ( (lack of lack of

free jobsfree jobs)) Fresh graduates primarily not able to find a job Fresh graduates primarily not able to find a job

in their specializationin their specialization Increasing number of socially inadaptable Increasing number of socially inadaptable

individualsindividuals ( (homeless peoplehomeless people, , beggarsbeggars) – ) – often often situations without solutionsituations without solution

Young PeopleYoung People

Do not posses enough experienceDo not posses enough experience At first, it is important, they will understand At first, it is important, they will understand themselves, which kind of work and in which themselves, which kind of work and in which

sector they would like to join, based upon their sector they would like to join, based upon their education, health, personal profile, etc.education, health, personal profile, etc.

Chose a Chose a profession and environmentprofession and environment according according with their own considerationwith their own consideration

Labor Opportunities for People over Labor Opportunities for People over the Age of the Age of 4545

For those over 45, who worked for a lot of years, the For those over 45, who worked for a lot of years, the situation with seeking an adequate job remains much situation with seeking an adequate job remains much

more complicatedmore complicated In their case the first step needed consist in self-In their case the first step needed consist in self-evaluation (education, skills, experience, personal evaluation (education, skills, experience, personal

profile, health, family, physical abilities, own needs profile, health, family, physical abilities, own needs etc.),etc.), in trying to put true data about himself/herself in trying to put true data about himself/herself

in order in accordance with chosen profession – what in order in accordance with chosen profession – what is the individual able still to do – and to assign them is the individual able still to do – and to assign them

to the new, actually offered, possibilitiesto the new, actually offered, possibilities

The staff of four departments interested in „JOBTOOL“

The social aspects - Department of Economic and Social Sciences

The legal aspects - Department of Law The managerial view was consult - Department

of Management of Firms and Institutions The social anthropology and pilot studies -

- Department of Economy and Management

of Health and Social Services

Staff of project

The team was managed by Karel Preuss

Under collaboration of Jaroslava Pavelková, Ingrid Matoušková, Helena Cetlová, Eva Riedlová, Tomáš Prekop, Miroslav Doležal jr.

Technical support was provided by Vladimír Beneš, Josef Janča, Michal Peprník and Olga Hamsová

The events of project

The results of theoretical part of the grant were evaluated at the meeting in Graz (Austria) in January 2009.

The practical verification of the prepared manuals was held at the Labor Office in Vary Karlovy.

Presentation of the Czech evaluation was demonstrated at the meeting in Prague and at the Labor Office in Karlovy Vary in July 2009.

The events of project

The final evaluation of Czech parti-cipation in the project was done at BIVŠ in September 2009 in Prague in the presence of the head of the Institute, the staff involved and the guests.

Practical evaluation

As the possible site of practical evaluation were chosen two Labor Offices – Karlovy Vary and Teplice.

Both were chosen for the reason of increasing rate of unemployment in their respective regions.

The staff of the Labor Office in Karlovy Vary resembled the ideal conditions for project evaluation, thanks to Director, Mr. Řezníček, and specialists Mrs. Jana Belblová and Mrs. Dagmar Benešová.

Practical evaluation at the Labor Office in Karlovy Vary

Lecture for the staff at the Labor Office, explaining them context of the project „Manual for consultants“. The manual was presented using MS PowerPoint presentation, showing the modules, including practical tasks and their evaluation (on the 30th of April 2009 introduced by Jaroslava Pavelková); there were 10 persons there .

Lecture and education of clients over the age of 45, registered at the Labor Office „Manual for unemployed people“ given by Jaroslava Pavelková (on the 30th of April 2009).

Next sessions and work with JobTool modules with clients over 45 of this target group were held undergoing Mrs. Belblová from May 4th to 7th 2009. In these activities 30 clients took place.


Lecture and education of clients of the age up to 25, registered at the Labor Office „Manual for unemployed people“, was held on August 7th, 2009, given by Jaroslava Pavelková.

Subsequent sessions were held undergoing Mrs. Belblová from August 10th to 13th with 10 clients.

The unemployment rate at the time of evaluation reached in Karlovy Vary up to 10 per cent, and the total number of unemployed people within the region was slightly under 7000 people, while the number of vacancies was only 500 - 600.

labor market Carlsbad regionLABOR MARKET LABOR MARKET

in CARLSBAD in CARLSBAD REGION REGION

established 1.1. 2000

consists of 3 former districts

(Karlovy Vary, Sokolov and Cheb)

according to the population the smallest in CR

(population of 306 172)

according to the area 2nd smallest in CR

(3 314 km2)

Crow-fly Distance of frontiers

from Saxon: 454 km

from Bavaria: 357 km

spa resorts and tourism lignite and clay mining glass and porcelain productions mechanical engineering electrical engineering musical instruments making food industry textile industry

Economy in Carlsbad regionEconomy in Carlsbad region

LO Carlsbad

LO Sokolov

LO Cheb

The Labor Offices in Carlsbad regionThe Labor Offices in Carlsbad region

The Labor Office structureThe Labor Office structure DirectorDirector

Advisory departmentAdvisory departmentLabor market departmentLabor market departmentControl departmentControl departmentEconomic departmentEconomic departmentESF departmentESF departmentSocial benefits departmentSocial benefits department

Labor market to 30. 6. 2009Labor market to 30. 6. 2009

unemployment rate

10.2 p.c.

number of unemployed 17

653

number of vacancies

1 121

job candidates for 1 vacancy

16

Development of the average unemploymentDevelopment of the average unemployment raterate

YearWhole ČR

(p.c.)Carlsbad region

(p.c.)

2001 8.6 7.9

2002 8.6 7.9

2003 9.9 10.2

2004 9.5 10.8

2005 8.9 10.2

2006 8.1 9.4

2007 6.6 7.9

2008 5.4 6.9

2009 7.6 9.7

Development of the average unemployment rateDevelopment of the average unemployment rate

0

2

4

6

8

10

12

2001 2002 2003 2004 2005 2006 2007 2008 2009

Whole CR Carlsbad region

Labor marketLabor marketunemployment rate to 30. 6. 2009unemployment rate to 30. 6. 2009

Karlovy VaryKarlovy Vary 10.1 p.c.10.1 p.c.

SokolovSokolov 11.5 p.c.11.5 p.c.

Cheb 9.1 p.c.Cheb 9.1 p.c.

The structure of candidates in The structure of candidates in CarlsbadCarlsbadaccording to the level of education to 30. according to the level of education to 30. 6. 20096. 2009

41%

39%

17%2%

1%

without (finished) education elementary schoolwith vocational certificate secondary schoolcollege, university edu.

The structure of candidates in The structure of candidates in CarlsbadCarlsbadaccording to the length of their according to the length of their registration to 30. 6. 2009registration to 30. 6. 2009

33%

11%

6%

9%

18%

23%

less then 3 months 3 – 6 months 6 – 9 months

9 – 12 months 12 – 24 months more then 24 months

The structure of candidates in The structure of candidates in CarlsbadCarlsbadaccording to the age to 30. 6. 2009according to the age to 30. 6. 2009

5%12%

10%

14%

10%10%

10%

14%

13%2%

under 19 years 20-24 25-29 30-34 35-39

40-44 45-49 50-54 55-59 above 60 years

Comparison wageComparison wagess and benefits and benefits

CZKCZK EUROEURO

Average gross income in ČRAverage gross income in ČR 22 94222 942 886886

Minimal wageMinimal wage 80008000 309309

Highest jobseekers allowanceHighest jobseekers allowance 13 30713 307 514 514

The biggest employers in the regionThe biggest employers in the region

Sokolovská uhelná a.s. Lignite mining, production and distribution of energy

4 693

Karlovarská krajská

nemocnice, a.s. Health services 2 223

Witte Nejdek s.r.o. Car locks fabrication 1 203

Léčebné Lázně

Jáchymov Spa services 654

Imperial Hotel Spa services 490

ContactContact

Ing. Jiří Novákdirector

labor office Karlovy VarySvahová 24360 01 Karlovy Vary Tel.: 353 239 511

Fax: 353 225 544e-mail:

[email protected]: kv.uradprace.cz

ContactContact::

Labor OfficeLabor Office Karlovy Vary Karlovy VarySvahová 24Svahová 24360 01 Karlovy Vary360 01 Karlovy VaryCzech RepublicCzech Republic

Phone No.: +420 353 239 547Phone No.: +420 353 239 547Fax No.: +420353 225 544Fax No.: +420353 225 544

E-mail: E-mail: [email protected]://portal.mpsv.czhttp://portal.mpsv.cz

Jana BelblováJana BelblováAdvisory departmentAdvisory department

Conclusion from examination in practice

The firs reactions of the present clients were slightly critical (mainly of people over 45), but this could be expected in the actual economic situation.

This ceased at the moment, when they recognized that it is suitably tailored help, e.g. in training of situations in interviews etc.

To our surprise only a small part of the clients had any imagine, what they could exactly do. This was probably given by the fact that they had worked at the same job for many years (obviously for one employer all the life).


At the new situation of unemployment they do not know, how to behave, what to do. This obstacles and doubts were solved by the help of module Self-confidence (to think about themselves, to examine own abilities and skills, to formulate the offer for prospective employer).

We recognized as important for clients to learn how to recognize, what they want, or what the do not want, eventually what they can or can not; especially with respect to their personal situation, travel distances, health conditions etc..


Particularly the tasks focused to the issues of interview, in the form of questions and their solving, were appreciated as the best

Also the practice in motivation letter writing runs into a good feed back by the participants, as well as the CV writing.

Utilization of manuals (separate modules) differs according to age category of clients..

Clients over 45:

Generally, the clients over 45 have difficulties to work with computer literacy (to work on them, to browse on Internet, gain any information etc.)

Unfortunately, also their knowledge of foreign languages is rather low, they do not recognize its importance

They are quite passive, showing less activity in search about the new job

Clients over 45:

They are faced with some issues when writing CV and motivation letters

They are afraid of interviews with prospective employers; in case of fall they are shocked and depressed

Many of them are handicapped Some of them are on alcohol or even on drugs

Clients up to 25:

The job-seekers are educated in computer literacy

They posses better orientation in Internet in searching information and obtaining the job offers by this media

They are better educated in foreign languages, and practice in their use

Clients up to 25:

Many of them know, how to write CV, but most of them do not write a proper motivation letter

They have nearly no experience with interviews, they are worried about possible questions

They do not posses working habits and experience from previous occupations

The reminders to the Czech version of „JobTool“ Manual:

Black work is strictly forbidden. Especially when registered at the Labor Office or receiving benefits.

We can recommend to unemployed to include into CV information about being registered at Labor Office, because the employer can be financially supported from public sources.

The reminders to the Czech version of „JobTool“ Manual:

Participation at the re-qualification courses is very gainful. A client obtains new skills, and the time limits for support in unemployment will be prolonged for the time of the attended course.

All the tasks and issues of pertinent modules, including CD-ROMs, are created excellently; questions to the interview are actually and well shaped in the way, the client could suppose, what will be the subject of interview, how to prepare for it, as well as how to react.

Success of jobseekers

Velocity of finding the job is influenced by the seasonal offers (summer, winter). From the clients taking place at the grant sessions found the job within 4 months after the course:

1) Youngsters up to 25 let: 10 participated clients

– 2 obtained a job.

2) People over 45: 30 clients participated – 3

found a job.

Publication activities of „JobTool“in the Czech Republic

1. PREUSS, K.; MATOUŠKOVÁ, I.; PAVELKOVÁ, J. Evropský grant „JobTool“ na BIVŠ. Puls BIVŠ, 02/2009, p. 7, http://puls.bivs.cz, e-mail: [email protected] Puls [online]. 2009, č. 2 [2009-04-09]. Cit.: WWW:< http://puls.bivs.cz>. MK ČR E 16380.

2. PAVELKOVÁ, J.; PREUSS, K.; DOLEŽAL, M. Příspěvek k otázce nezaměstnanosti. Speciální pedagogika, 2009, roč. 19, č. 3. in print, 12 p. ISSN 1211-2720.

Publication activities of „JobTool“in the Czech Republic

3. PAVELKOVÁ, J.; PREUSS, K. Závěrečné hodnocení mezinárodního grantu „JOBTOOL“ Česká republika 2009. Puls BIVŠ, 04/2009, http://puls.bivs.cz, e-mail: [email protected] Puls [online]. 2009, č. 4 [2009-04-09]. Cit.: WWW:< http://puls.bivs.cz>. MK ČR E 16380. in press

Conclusion

In this year, due to the world financial crisis, unemployment rate gradually increased dramatically. This issue mirrored also in the fact that also the people interested in work could not find a job for a longer period.

Actually the unemployment rate reached 9,6 per cent in the Czech Republic (September 2009).

Difficulties in searching for a job have namely:

people of less interest from the point of view of prospective employers

people over 45 newly graduated people handicapped people mothers with small children those at the age of retirement people after imprisonment and social minorities, especially difficult is the of people with cumulated handicaps

Thanks to „JOBTOOL“ project

The materials were included into their daily activities at the Labor Office in Karlovy Vary.

They are provided for clients in everyday rutine. It enabled them to work systematically with their

clients. The utilization of the „JobTool“ project is important

and actual, just at the time of global economic disturbances.

Thank you very muchThank you very muchfor your attentionfor your attention

Manual for Client Instruction Oriented toward a Job Seek

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