Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May...

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Transcript of Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May...

Page 1: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.
Page 2: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.
Page 3: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.
Page 4: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.
Page 5: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.

Mini masterclasses:1. Gaining goodwill2. ‘We regret to inform you…’

Good delivery of bad news 3 Leading staff in a crisis

Page 6: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.
Page 7: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.

How do you create a culture where staff feel accountable for the reputation of the charity?

?

Page 8: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.
Page 9: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.

Good ways to deliver bad news

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Top tips

1.Set the scene 2.Who is the messenger? 3.Face to face4.Messages - just say it 5.It’s okay to talk!

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Leading staff in a crisis

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Before a crisis

• What issues might you face?

• How do you prepare?

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During a crisis

• Be quick

• Get your message straight

• Put people first

Page 14: Managing your reputation from the inside out. Keeping your reputation spotless conference, 21 May 2014.

After a crisis

• Keep your promises

• Show you’ve kept them

• Learn from the issue

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Wrap-up: putting it all together

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Your Reputation Precedes You

Your Reputation Precedes You

Spotless Tile Cleaning

Spotless Tile Cleaning

Managing Your Reputation Online

Managing Your Reputation Online

Manage your e-reputation

Manage your e-reputation

Social Media Spring Cleaning: Your Checklist for a Spotless Social Presence

Social Media Spring Cleaning: Your Checklist for a Spotless Social Presence

Managing your online reputation

Managing your online reputation

Your Online Reputation

Your Online Reputation

Building your reputation strategy. Keeping your reputation spotless conference, 21 May 2014.

Building your reputation strategy. Keeping your reputation spotless conference, 21 May 2014.

Eternal Sunshine of the Spotless Net: Selective Forgetting ...openaccess.thecvf.com/content_CVPR_2020/papers/... · the Spotless Mind, whereby you could submit your images to have

Eternal Sunshine of the Spotless Net: Selective Forgetting ...openaccess.thecvf.com/content_CVPR_2020/papers/... · the Spotless Mind, whereby you could submit your images to have

Please don't feed the trolls. Keeping your reputation spotless conference, 21 May 2014.

Please don't feed the trolls. Keeping your reputation spotless conference, 21 May 2014.

Martin Sheppard - Spotless

Martin Sheppard - Spotless

Messaging:Protecting your Data and your Reputation

Messaging:Protecting your Data and your Reputation

Spotless Review

Spotless Review

HEALTHCARE - Spotless

HEALTHCARE - Spotless

Key interview strategies for keeping the media onside. Keeping your reputation spotless conference, 21 May 2014.

Key interview strategies for keeping the media onside. Keeping your reputation spotless conference, 21 May 2014.

Protecting your reputation during hard-hitting campaigns. Keeping your reputation spotless conference, 21 May 2014.

Protecting your reputation during hard-hitting campaigns. Keeping your reputation spotless conference, 21 May 2014.

Reputation Management - Monitor Your Online Reputation

Reputation Management - Monitor Your Online Reputation

THE BASICS of SFR Spot Free Rinse Systems - working to keep your reputation spotless Spot Free Rinse water must have less than 40 ppm of TDS. Our preferred.

THE BASICS of SFR Spot Free Rinse Systems - working to keep your reputation spotless Spot Free Rinse water must have less than 40 ppm of TDS. Our preferred.

Using celebrities to enhance and protect your reputation. Keeping your reputation spotless conference, 21 May 2014

Using celebrities to enhance and protect your reputation. Keeping your reputation spotless conference, 21 May 2014

Can you measure reputation? Keeping your reputation spotless conference, 21 May 2014.

Can you measure reputation? Keeping your reputation spotless conference, 21 May 2014.