Managing Workplace Harassment Sample
Transcript of Managing Workplace Harassment Sample
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Managing Workplace Harassment
Sample
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TABLE OF CONTENTS
Preface .............................................................................................................................................. 3
What is Courseware? ................................................................................................................................ 3
How Do I Customize My Course? .............................................................................................................. 3
Materials Required ................................................................................................................................... 5
Maximizing Your Training Power .............................................................................................................. 5
Icebreakers ........................................................................................................................................ 7
Icebreaker: Related Topic ................................................................................................................... 8
Instructor Guide Sample ..................................................................................................................... 9
Module Two: Discrimination ............................................................................................................ 10
Gender .................................................................................................................................................... 10
Race ........................................................................................................................................................ 12
Religion ................................................................................................................................................... 13
Disability ................................................................................................................................................. 14
Practical Illustration ................................................................................................................................ 15
Module Two: Review Questions .............................................................................................................. 16
Appendix ......................................................................................................................................... 19
Sample Worksheet 1 ............................................................................................................................... 20
Quick Reference Sheets .................................................................................................................... 22
Certificate of Completion ................................................................................................................. 25
PowerPoint Sample .......................................................................................................................... 27
Full Table of Contents ...................................................................................................................... 32
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Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
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Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets are included
within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be
reproduced and used where indicated. If you would like to save paper, these worksheets are easily
transferrable to a flip chart paper format, instead of having individual worksheets.
We recommend these additional materials for all workshops:
• Laptop with projector, for PowerPoint slides
• Quick Reference Sheets for students to take home
• Timer or watch (separate from your laptop)
• Masking tape
• Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
• Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
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participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
• Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
• Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
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Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on a positive note. Below you will see one of the
icebreakers that can be utilized from the Icebreakers folder.
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Icebreaker: Related Topic
Include a short activity here that is related to the topic of the workshop. You can use the one below if
you like.
1. Have the participants at each table answer the following questions:
a. Why are they here?
b. What is their level of experience with managing workplace harassment?
c. What they hope to get from this class?
d. What was their most memorable vacation or trip?
2. Designate a scribe and have them jot down the answers to question C above.
3. On a separate piece of paper, have the scribe write down the most interesting or exotic vacation
or trip from only one table member.
4. Have the scribe hand the note with the answers to question C to you.
5. Have the scribe stand and introduce the table to the class.
6. Then have the scribe share the most interesting vacation or trip from their group.
7. Have the class guess the person that had the most interesting or exotic trip or vacation.
8. Go around to each table until all have given you their answers to question C and shared their
most interesting trip or vacation.
9. Debrief by sharing all the answers to question C with the class.
10. Thank participants for sharing.
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Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
Module Two: Discrimination
Let’s first define discrimination. Most dictionaries list several
definitions, but when used in the workplace connotation, it means to
have a prejudicial outlook or action toward others in the organization.
Workplace discrimination is illegal, and there are many civil rights
regulations that are focused on discrimination in the workplace.
These regulations are enforced by the EEOC.
Harassment is considered a form of discrimination toward an
individual or group of employees, and perspective employees. There
are many forms of discrimination including:
• Gender
• Race
• Religion
• Disability
Gender
Gender discrimination is described as actions against another person due to the
victim’s gender/identity or sexual orientation. This type of discrimination is a violation
of Title VII of the US Civil Rights Act. The EEOC receives over a thousand gender
discrimination charges every year. Gender discrimination does not necessarily have to
be an action; it can be any derogatory comment that is based on gender or sexual
ideas.
I think that….discrimination in the job market
is a very important area where work needs to
be done.
Coretta Scott King
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Many changes and inclusions have been added in recent years to include several types of violations.
Just a few examples of gender discrimination include:
• Refusal of promotion due to the fact the applicant is gay or straight.
• Firing an employee because they are transgender, or in transition.
• Harassing an employee due to the employee’s sexual gender or identity.
• Withholding benefits to an employee, due to sexual orientation.
Gender discrimination can be perpetrated by any employee, or even a customer or vendor toward any
employee of the organization.
Estimated Time 7 minutes
Topic Objective Review gender discrimination.
Topic Summary Gender
Discuss ways that gender discrimination can be stopped.
Materials Required Flipchart/Whiteboard & markers
Planning Checklist None
Recommended Activity List and discuss different ways gender discrimination exists and how things
can be changed.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why is it important to identify these issues?
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Race
Racial discrimination occurs when an applicant or employee is treated
unfavorably due to their race, skin tone or other personal characteristics related
to a specific race. Discrimination can also occur if someone is treated negatively
due to the race of their spouse. Race discrimination is not always white against
black; it can also occur among people of the same race.
It is commonly known that racial discrimination is illegal, but what is not well known is that racial
discrimination refers to any actions, verbal or physical, even emotional, that create a hostile workplace.
Racial discrimination also refers to the segregation of a specific race to an area of the organization,
isolating them from the rest of company, etc. Any sort of differential compensation and benefits, due to
race or appearance of race is also illegal by US law.
Estimated Time 7 minutes
Topic Objective Review race discrimination.
Topic Summary Race
Discuss ways that race discrimination can be stopped.
Materials Required Flipchart/Whiteboard and markers
Planning Checklist None
Recommended Activity List and discuss different ways race discrimination exists and how things can
be changed?
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why is it important to identify these issues?
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Religion
Religious discrimination in the workplace is a very current subject in the US. The
expansion of diversity in the country leads to an expansion of diversity within the
workplace. All religions have their own practices and requirements, including
hygiene rules, clothing restrictions and dietary needs. Discriminating against an
employee due to these reasons is illegal and punishable by the EEOC.
Title VII prohibits the negative or hostile treatment of anyone due to their religious beliefs, or the
religious beliefs of those with whom an employee associates; spouse, friends, or family. Employers are
prohibited from segregating employees; placing them in no-contact positions, due to their religious
beliefs. In fact, an employer cannot restrict the religious practices of an employee, unless the
organization can show a true hardship for allowing the activity.
Estimated Time 7 minutes
Topic Objective Review race discrimination.
Topic Summary Religion
Discuss ways that religion discrimination can be stopped.
Materials Required Flipchart/Whiteboard and markers
Planning Checklist None
Recommended Activity List and discuss different ways religion discrimination exists and how things
can be changed.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why is it important to identify these issues?
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Disability
Disability discrimination is prohibited in the US, according Title VII. Disability
discrimination can present itself in a number of ways, and can create a hostile
workplace for the applicants or employees that have physical, emotional, or any
certifiable disability. This type of discrimination does not just pertain to long term or
permanent disabilities. It can also include negative actions toward those with
perceived disabilities, or short- term disabilities.
Not only do the regulations include any behaviors that create a hostile workplace, such as demotions,
segregation, or withholding of benefits due a disability, but employers are also required to provide
accommodation, within reason, for the employee’s disability. This can include, regular breaks due to
health requirements, or providing an interpreter, such as sign language provider.
Estimated Time 7 minutes
Topic Objective Review disability discrimination.
Topic Summary Disability
Discuss ways that disability discrimination can be stopped.
Materials Required Worksheet 1: Disability Discrimination
Planning Checklist None
Recommended Activity Complete the worksheet individually. Share your answers with the rest of
the group.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why is it important to identify these issues?
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Practical Illustration
Jennie is the new employee experience manager at the local amphitheater. She oversees
the employee morale and the working environment that is provided. Ella, her assistant has
been tasked with creating the posters educating the employees on harassment in the
workplace. The two discuss what needs to be included in this display.
Ella has several ideas already, and suggests that the poster include the definition and
examples of religion and race discrimination. These are very current issues and need to be clearly
addressed. Jennie agrees and suggests that the poster also include gender discrimination with up-to-
date definitions. Also, they decide, disability discrimination needs to be included. Jennie also suggests
that the EEOC regulations and laws be cited at the bottom of the poster for reference purposes. This
will also establish credibility of the information.
Estimated Time 6 minutes
Topic Objective Outline the ‘Discrimination’ Practical Illustration.
Topic Summary Practical Illustration
Discuss the ways discrimination exists and how it can be stopped.
Materials Required None
Planning Checklist None
Recommended Activity Discuss the outcome of the Practical Illustration. What information did the
poster require?
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What information can establish the authenticity of the information
presented by the employer?
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Module Two: Review Questions
1. Which of the below choices is not considered discrimination?
a) The company is unable to provide a wheelchair ramp to the quality control area due to cost
b) Muslim religious garb always puts everyone on edge in the airport
c) Any employee hired before a certain year is not eligible for life insurance coverage
d) Providing microwaves for certain groups of people, because of the odors of their native food
Companies that can show “hardship” are allowed to not provide the necessary accommodations
for a disabled worker.
2. Which of the statements below is correct?
a) Discrimination is a form of harassment
b) Discrimination and harassment are not related
c) Harassment is illegal, but discrimination is not
d) Harassment is a form of discrimination
Harassment in an action that is part of the discrimination against an employee due to religion,
age, sexual identity, race, or disability.
3. What is not an example of racial discrimination?
a) Actions against an employee who has a Native American last name
b) Actions against an employee who is Muslim
c) Actions against an employee who is married to an African
d) Actions against an employee who has the same facial features of a Middle Easterner
Muslim is a religion, not a race. Racial discrimination is related to acts against those of a specific
race. This includes being married to someone of a specific race, or having physical features
typically found in a specific race.
4. What is the federal regulation against racial discrimination in the workplace?
a) The FBI
b) The House of Representatives
c) The Department of Health and Human Services
d) The EEOC
The EEOC is responsible for the enforcement of Title VII, the regulations against all
discrimination including racial discrimination. This department can assess very tough penalties
for violations.
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5. Which of the statements below is not true?
a) Religious discrimination can include acts against individuals who are married to those of a
specific religion
b) Religious discrimination can include acts against individuals who have a particular diet or
wear specific apparel due to religion
c) Religious discrimination is only a problem overseas
d) Religious discrimination can include acts against individuals who have required holy days
observed throughout the year
Religious discrimination is a problem that is very much a problem in the US. This type of
negative activity has been in the fore front of our news, and need to be erased.
6. Disability discrimination is ___________.
a) Illegal for both employees and customers of a business
b) Illegal when more than ten occurrences are recorded
c) Illegal when involving physical disabilities only
d) Illegal when involving mental disabilities only
Disability discrimination is illegal for everyone, both employees and customers. Includes
physical, mental, emotional, and all disabilities. It is illegal the first time that it occurs and every
time after that.
7. Religious discrimination is ____________.
a) Only against Islam
b) Against every religion
c) Only against Buddhism and Confucianism religions
d) Against no one in the US
The laws and regulations against religions discrimination, protect all religions. Every religion
around the world, no matter the size, is protected by Title VII. Violations will be punished.
8. Which of the below listed examples is not an accommodation required by law for an employee
with a disability?
a) Personal refrigerator space for a diabetic’s supplies
b) Parking spot next to the ramp on the sidewalk for wheelchair users
c) Personal driver for an employee on crutches for two weeks
d) Refrigerator space for medical items, medications, etc.
Although accessibility accommodations must be made, providing a personal driver is not one of
them.
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9. Which of these is not mentioned in the module as something that is discriminated against?
a) Gender
b) Disability
c) Marital status
d) Religion
Although marital status is something that can be discriminated against, this module discusses
discrimination against gender, disability, race, and religion.
10. In which of these cases is racial discrimination not possible?
a) Caucasian against African American
b) Native American against Asian
c) African American against African American
d) None of the above
Racial discrimination is not only perpetrated by a person of one race against a person of a
different race. It can occur between two people of the same race.
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Appendix
During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a
lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.
The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s
Training Manual for the corresponding material and then provide it to the participants
Below you will see the Worksheets that are utilized during the training of the above lesson.
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Sample Worksheet 1
Disability Discrimination
Use this worksheet to examine disability discrimination and what it includes.
In the US, disability discrimination is illegal and punishable by the EEOC. What types of disabilities are
included in these regulations?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
What types of accommodations are employers required to provide for employees and applicants in
the organization?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
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Quick Reference Sheets
Below is an example of our Quick Reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
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Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
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PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on, and created from, the
Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.
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There are many forms of discrimina onincluding
Gender
ace
eligion
isability
I think that .discrimination in the job market is a er im ortant area here ork needs to be done.
efusal of promo on
Firing an employee
arassing an employee
ithholding bene ts to an employee
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Treated unfavorably
Is illegal
erbal, physical, or even emo onal
ave their own prac ces
e are more and more diverse
Prohibited from segrega ng employees
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Accommoda on
Interpreter
Fre uent breaks
enni and lla are crea ng a poster to draw awareness to the an harassment policy
hat should they include
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) hich of the below choices is not considered discrimina on
a) The company is unable to provide a wheelchair ramp to the uality control area due to cost
b) Muslim religious garb always puts everyone on edge in the airportc) Any employee hired before a certain year is not eligible for life
insurance coveraged) Providing microwaves for certain groups of people, because of the
odors of the na ve food
) hich of the statements below is correct
a) iscrimina on is a form of harassmentb) iscrimina on and harassment are not relatedc) arassment is illegal, but discrimina on is notd) arassment is a form of discrimina on
) hich of the below choices is not considered discrimina on
a) The company is unable to provide a wheelchair ramp to the uality control area due to cost
b) Muslim religious garb always puts everyone on edge in the airportc) Any employee hired before a certain year is not eligible for life
insurance coveraged) Providing microwaves for certain groups of people, because of the
odors of the na ve food
) hich of the statements below is correct
a) iscrimina on is a form of harassmentb) iscrimina on and harassment are not relatedc) arassment is illegal, but discrimina on is notd) arassment is a form of discrimina on
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Full Table of Contents
Preface ..............................................................................................................................................1
What is Courseware? ................................................................................................................................ 1
How Do I Customize My Course? .............................................................................................................. 1
Materials Required ................................................................................................................................... 3
Maximizing Your Training Power .............................................................................................................. 3
Module One: Getting Started .............................................................................................................5
Housekeeping Items.................................................................................................................................. 5
The Parking Lot ......................................................................................................................................... 6
Workshop Objectives ................................................................................................................................ 6
Action Plan Form....................................................................................................................................... 7
Evaluation Form ........................................................................................................................................ 8
Pre-Assignment ........................................................................................................................................ 9
Pre-Test ................................................................................................................................................... 10
Pre-Test Answers .................................................................................................................................... 14
Module Two: Discrimination ........................................................................................................... 19
Gender .................................................................................................................................................... 19
Race ........................................................................................................................................................ 21
Religion ................................................................................................................................................... 22
Disability ................................................................................................................................................. 23
Practical Illustration ................................................................................................................................ 24
Module Two: Review Questions .............................................................................................................. 25
Module Three: Physical .................................................................................................................... 28
Hitting ..................................................................................................................................................... 28
Threatening Behavior ............................................................................................................................. 30
Destroying Property ................................................................................................................................ 31
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Workplace Homicide ............................................................................................................................... 32
Practical Illustration ................................................................................................................................ 33
Module Three: Review Questions ........................................................................................................... 34
Module Four: Verbal ........................................................................................................................ 37
Yelling ..................................................................................................................................................... 37
Insulting .................................................................................................................................................. 39
Ordering .................................................................................................................................................. 40
Blaming ................................................................................................................................................... 41
Practical Illustration ................................................................................................................................ 42
Module Four: Review Questions ............................................................................................................. 43
Module Five: Sexual ......................................................................................................................... 46
Touching ................................................................................................................................................. 46
Gestures .................................................................................................................................................. 47
Sharing Inappropriate Photos ................................................................................................................. 48
Sharing Inappropriate Jokes ................................................................................................................... 49
Practical Illustration ................................................................................................................................ 50
Module Five: Review Questions .............................................................................................................. 51
Module Six: Psychological ............................................................................................................... 54
Isolating .................................................................................................................................................. 54
Discrediting ............................................................................................................................................. 56
Disparaging ............................................................................................................................................. 57
Contesting ............................................................................................................................................... 58
Practical Illustration ................................................................................................................................ 59
Module Six: Review Questions ................................................................................................................ 60
Module Seven: Cyberbullying ........................................................................................................... 63
Sending Humiliating Mass Emails ........................................................................................................... 63
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Sending Harassing Emails ....................................................................................................................... 64
Emailing Lies to Others ........................................................................................................................... 65
Monitoring Policy .................................................................................................................................... 66
Practical Illustration ................................................................................................................................ 67
Module Seven: Review Questions ........................................................................................................... 68
Module Eight: Employer Responsibility ............................................................................................. 71
Understanding Federal and State Laws .................................................................................................. 71
Recordkeeping ........................................................................................................................................ 72
Investigating Complaints ........................................................................................................................ 73
Remediating Harassment ....................................................................................................................... 74
Practical Illustration ................................................................................................................................ 75
Module Eight: Review Questions ............................................................................................................ 76
Module Nine: Stopping Harassment Before It Happens ..................................................................... 79
Developing an Anti-Harassment Policy ................................................................................................... 79
Regularly Updating Policy ....................................................................................................................... 80
Training Employees ................................................................................................................................. 81
Emphasizing Consequences for Non-Compliance ................................................................................... 82
Practical Illustration ................................................................................................................................ 83
Module Nine: Review Questions ............................................................................................................. 84
Module Ten: Reporting Harassment ................................................................................................. 87
Filing with Human Resources ASAP ........................................................................................................ 87
Keeping Detailed Records ....................................................................................................................... 88
EEOC........................................................................................................................................................ 89
Filing a Lawsuit ....................................................................................................................................... 90
Practical Illustration ................................................................................................................................ 91
Module Ten: Review Questions .............................................................................................................. 92
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Module Eleven: Handling Harassment Complaints ............................................................................ 95
Creating a Step-by-Step Process ............................................................................................................. 95
Publishing a Step-by-Step Process .......................................................................................................... 96
Training Employees ................................................................................................................................. 97
Retaliating .............................................................................................................................................. 98
Practical Illustration ................................................................................................................................ 99
Module Eleven: Review Questions ........................................................................................................ 100
Module Twelve: Wrapping Up ........................................................................................................ 103
Words from the Wise ............................................................................................................................ 103
Review of Parking Lot ........................................................................................................................... 103
Lessons Learned .................................................................................................................................... 104
Completion of Action Plans and Evaluations ........................................................................................ 104
Appendix ....................................................................................................................................... 105
Worksheet 1 .......................................................................................................................................... 105
Worksheet 2 .......................................................................................................................................... 106
Worksheet 3 .......................................................................................................................................... 107
Worksheet 4 .......................................................................................................................................... 108
Worksheet 5 .......................................................................................................................................... 109
Worksheet 6 .......................................................................................................................................... 110
Worksheet 7 .......................................................................................................................................... 111
Worksheet 8 .......................................................................................................................................... 112
Worksheet 9 .......................................................................................................................................... 113
Worksheet 10 ........................................................................................................................................ 114
Post-Test ............................................................................................................................................... 115
Post-Test Answers ................................................................................................................................. 119
Recommended Reading List .................................................................................................................. 124