Building a WW B2B Integration Competency Centre

Managing the complexities of Virtual Global Teams

Introduction

Jean-Luc FAYE, MSc., PMP®• EDI/B2B integration Domain Manager.

• My mission: Help organisations to achieve value creation by bridging IS & Business, through EDI/B2B integration.

• Hobbies: Scuba diving and Photography.

@LatyrF

fr.linkedin.com/in/LatyrF

WORKING TOGETHER...WHEN APART.

Initial Quote

“Coming together is a beginning; keeping together is progress; working together is success.”

Henry Ford

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Context• Dedicated EDI teams in Europe and North America• No interaction between them.

• 2011: B2B Infrastructure modernisation project• 2013: Group EDI/B2B Integration Competency Centre • 2015: Merge Europe & NA as one team

• Virtual Team– Michelin EDI Teams– OpenText | GXS Ready To Serve (RTS) team based in Manila– OpenText | GXS resources in EMEA– IBM resources in EMEA (and WW)– Michelin project teams (Business & IS) in each zones– Trading Partners

Bruce Truckman Model

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Form

ing

Norming

Perform

ing

Storm

ing

Adjourning

Forming: we started here

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Mission

Lead

ership

Communication

Responsib

ilities

Goals

Roles

Storming: from “as is” to “to be”

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Cultural G

aps

Capacity

Planning

In Person

meetings

Two Te

ams Sp

irit

Skills

Recogn

ition

Langa

ge

Norming: building a consensus

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Mutual Tru

st

Recogn

ition

Documentati

on

Knowledge

shari

ng

Workflows

Rewarding

Membership

Performing: where we stand

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Autonomy

Socia

lizing

Turn

-Ove

r

Lean

Mgt

Communication

tools (IM

)

Solid

arity

self-c

hange

Next Challenges

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North Americ

a

Growth

Recruiting

Reinforcing

Team Build

ing

Taming t

he

dragon

Final Quote

Communication is the lifeblood of any virtual team. While the use of technology is critical to team communication, technology alone represents only the tip of the communication challenge iceberg.

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MERCI !

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Bibliography

• http://on.wsj.com/V1gkRU

• http://www.rw-3.com/VTSReportv7.pdf

• http://web.merage.uci.edu/~cgibson/Publication%20files/Articles/Five%20Challenges%20to%20Virtual%20Team%20Success.pdf

• http://managing-virtual-teams.com/en/virtual-teams-articles/project-management/advantages-and-challenges-of-virtual-work-teams.html

• http://blogs.hbr.org/2013/06/making-virtual-teams-work-ten/

• http://www.team-building-techniques.com/virtual-team-building.html

• http://teambuildersplus.com/articles/starting-up-virtual-team

• http://en.wikibooks.org/wiki/Managing_Groups_and_Teams/How_Do_You_Manage_Global_Virtual_Teams%3F

• http://www.mindtools.com/pages/article/newLDR_86.htm