Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

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Managing Risk By Managing Job Descriptions About Scott McCloskey Sr. Compensation Manager Scott McCloskey is the Sr. Compensation Manager for Lincoln Financial Group. In this role, he is responsible for the design, planning and administration of all employee compensation programs including salary, merit, short term incentives as well as long term incentives. He has also lead the project for Total Rewards Statement creation, design and mailing. Scott joined Lincoln in 2007 from ARAMARK Corporation where he most recently served as the manager of shareholder services. He has more than 10 years of experience in all aspects of compensation and stock plan administration. © 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com
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Scott McCloskey, Senior Compensation Manager from Lincoln Financial Group, shares how the demands and rigor of managing a Job Description portfolio for a growing, world-class organization compelled them to revisit their approach to Job Description Management.

Transcript of Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Page 1: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Managing Risk By Managing Job Descriptions About Scott McCloskey

Sr. Compensation Manager Scott McCloskey is the Sr. Compensation Manager for Lincoln Financial Group. In this role, he is responsible for the design, planning and administration of all employee compensation programs including salary, merit, short term incentives as well as long term incentives. He has also lead the project for Total Rewards Statement creation, design and mailing. Scott joined Lincoln in 2007 from ARAMARK Corporation where he most recently served as the manager of shareholder services. He has more than 10 years of experience in all aspects of compensation and stock plan administration.

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 2: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Managing Risk by Managing Job Descriptions

The Lincoln Financial Group Story

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Page 3: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Lincoln Financial Group • Fortune 500 Financial Services Company

– Life – Annuities – Group Protection – Retirement Plan Services

• 8,000 US based employees

• $10 Billion in annual earnings

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 4: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Legacy State of Job Descriptions • Each Business Unit had their own template for job descriptions

– Templates were so different we were not able to ‘convert’ any of them

• No repository for job descriptions – HR Business Partners – Compensation – Recruiting

• Challenges in creating, editing & updating job description template (Microsoft Word)

• Concerns over ‘rubber stamping’ job description approvals

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 5: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Business Problem • Our catalyst for changing the way we were managing job

descriptions? – Too many job description formats – Concerns over where job descriptions are housed

• Our needs?

– Compliance – Consistency across the enterprise

• Proactive steps by Lincoln to prevent issues with regulatory agencies, as well as clean up our recruiting templates

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 6: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Key Priorities • Why we chose the Job Description solution we did? Only solution that met our 3 key priorities

• Workflow – Needed ability for Managers and HR to easily submit, review and

approve job descriptions

• Repository – Single place for all job descriptions to be housed

• Search Capabilities

– Make it easy for managers to find job their job descriptions for review and updating

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 7: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

The Right Tool Solution • Our new Job Description Tool has decreased risk while increasing

efficiency

– Given us a repository for all job descriptions

– Reduced the time from job description creation to approval

– Allowed us to simplify our job description template

– Allowed us to identify changes necessary to our workflow

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 8: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Browse, Filter and Search Job Descriptions

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Page 9: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

View/Track/Approve Changes

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Page 10: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Manage Workflow Process

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Page 11: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Implementing The Solution • No one liked current process: Leadership, Managers, HR,

Compensation

• Project team – Compensation and HR Project Management

• Ran a pilot with key stakeholders: managers, HR, recruiting

• Held training session for HR Business Partners, Recruiting and Managers

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 12: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Benefits • Workflow

– Other solutions we considered did not offer such a robust workflow

• Search & Help Features – Managers don’t know where to begin when creating job description – Search and Help provides direction in creating job description

• Ease of use – If its not intuitive, managers will not use the solution

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 13: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Results All of our job descriptions… • Are now in 1 central place • In 1 consistent format for the entire enterprise • Creation time has been reduced from days and hours to minutes

HRTMS Jobs has allowed us… • To create 200 new jobs in 2 months • To identify weaknesses in our workflow • Modify our workflow to address weaknesses

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 14: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Lessons Learned • Recognize the need for change

• Get buy-in from Leadership

– Show them the risks, if necessary

• Socialize any change with key stakeholders

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com

Page 15: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Future Enhancements for Lincoln Financial Group • Integrate HRTMS Jobs with new HRIS System

• Integrate HRTMS Jobs with new Recruiting System

• Add a “Market Pricing Required” Indicator

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Questions for the Panelists?

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Page 17: Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

How to Contact Us Scott McCloskey

[email protected]

Don Berman [email protected]

Bill Rost [email protected]

919.351.JOBS (5627) www.hrtms.com

© 2012 HRTMS, Inc. All Rights Reserved www.hrtms.com