Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

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Scott McCloskey, Senior Compensation Manager from Lincoln Financial Group, shares how the demands and rigor of managing a Job Description portfolio for a growing, world-class organization compelled them to revisit their approach to Job Description Management.

Transcript of Managing Risk by Managing Job Descriptions: The Lincoln Financial Story

Performance for Service Organizations & 360 Functionality

Managing Risk By Managing Job Descriptions About Scott McCloskey

Sr. Compensation Manager Scott McCloskey is the Sr. Compensation Manager for Lincoln Financial Group. In this role, he is responsible for the design, planning and administration of all employee compensation programs including salary, merit, short term incentives as well as long term incentives. He has also lead the project for Total Rewards Statement creation, design and mailing. Scott joined Lincoln in 2007 from ARAMARK Corporation where he most recently served as the manager of shareholder services. He has more than 10 years of experience in all aspects of compensation and stock plan administration.

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Managing Risk by Managing Job Descriptions

The Lincoln Financial Group Story

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Lincoln Financial Group Fortune 500 Financial Services Company

Life Annuities Group Protection Retirement Plan Services

8,000 US based employees

$10 Billion in annual earnings

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Legacy State of Job Descriptions Each Business Unit had their own template for job descriptions

Templates were so different we were not able to convert any of them

No repository for job descriptions HR Business Partners Compensation Recruiting

Challenges in creating, editing & updating job description template (Microsoft Word)

Concerns over rubber stamping job description approvals

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Business Problem Our catalyst for changing the way we were managing job

descriptions? Too many job description formats Concerns over where job descriptions are housed

Our needs?

Compliance Consistency across the enterprise

Proactive steps by Lincoln to prevent issues with regulatory agencies, as well as clean up our recruiting templates

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Key Priorities Why we chose the Job Description solution we did? Only solution that met our 3 key priorities

Workflow Needed ability for Managers and HR to easily submit, review and

approve job descriptions

Repository Single place for all job descriptions to be housed

Search Capabilities

Make it easy for managers to find job their job descriptions for review and updating

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The Right Tool Solution Our new Job Description Tool has decreased risk while increasing

efficiency

Given us a repository for all job descriptions

Reduced the time from job description creation to approval

Allowed us to simplify our job description template

Allowed us to identify changes necessary to our workflow

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Browse, Filter and Search Job Descriptions

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View/Track/Approve Changes

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Manage Workflow Process

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Implementing The Solution No one liked current process: Leadership, Managers, HR,

Compensation

Project team Compensation and HR Project Management

Ran a pilot with key stakeholders: managers, HR, recruiting

Held training session for HR Business Partners, Recruiting and Managers

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Benefits Workflow

Other solutions we considered did not offer such a robust workflow

Search & Help Features Managers dont know where to begin when creating job description Search and Help provides direction in creating job description

Ease of use If its not intuitive, managers will not use the solution

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Results All of our job descriptions Are now in 1 central place In 1 consistent format for the entire enterprise Creation time has been reduced from days and hours to minutes

HRTMS Jobs has allowed us To create 200 new jobs in 2 months To identify weaknesses in our workflow Modify our workflow to address weaknesses

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Lessons Learned Recognize the need for change

Get buy-in from Leadership

Show them the risks, if necessary

Socialize any change with key stakeholders

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Future Enhancements for Lincoln Financial Group Integrate HRTMS Jobs with new HRIS System

Integrate HRTMS Jobs with new Recruiting System

Add a Market Pricing Required Indicator

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Questions for the Panelists?

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How to Contact Us Scott McCloskey

Scott.McCloskey@lfg.com

Don Berman don@hrtms.com

Bill Rost brost@hrtms.com

919.351.JOBS (5627) www.hrtms.com

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Managing Risk By Managing Job DescriptionsManaging Risk by Managing Job DescriptionsLincoln Financial GroupLegacy State of Job DescriptionsBusiness ProblemKey PrioritiesThe Right Tool SolutionBrowse, Filter and Search Job DescriptionsView/Track/Approve ChangesManage Workflow ProcessImplementing The SolutionBenefitsResultsLessons LearnedFuture Enhancements for Lincoln Financial GroupQuestions for the Panelists?How to Contact Us