Sharon Parsons MCIWM

Managing Retail Waste

Walkouts –•Simplicity at Stores•Data as a tool for Improvement•Data as a tool for driving cost reductions•Effective relationships as a success driver

Objective for the next 30 minutes

Metrics of Waste at B&Q

The journey since 2008

29 Waste Streams

Tools, Techniques and Engagement

The Future??

• 362 stores• 29 Waste streams• 3 Formats• Cross Border / Cross water• 7 Distribution Centres (DC’s) and Regional Consolidation

Centres (RCC’s)• Installation Centres• Head office (SSO)• Revamps, Range Reviews, New Builds• Withdrawn from Sale• Customer returns• Approximately 80,000 tonnes from store Operations waste

Dimensions of Waste at B&Q

Waste Movements

• > 100,000 wheelie bin movements per year• > 19,000 Hippo bag movements per year• > 6,000 WEEE box movements per year• > 4,000 Haz drum movements per year• > 3,000 paint safe movements per year• > 2,000 wood skip movements per year• > 400,000 cages of recyclate backhauled per year

• Over half a million waste movements

The Drivers for Change

Landfill Tax Rates

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2006/7 2007/8 2008/9 2009/10 2010/11 2011/12 2012/13 2013/12

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B&Q Landfill Diversion Journey

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2006/7 2007/8 2008/9 2009/10 2010/11 2011/12 2012/13

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Change of vendor andRoll out of wheelie bins

Hippo Bags and wood skips

Store visits, league Tables,

Service rationalisation, more backhaul

£25m of Landfill tax mitigated

Waste Streams At Store• Backhaul - Recycled• Metal (anything more than 40% metal content.• Clean wood• Paper• Cardboard• Polythene• Plant Trays• Plastic Banding• Corex• POS

Hazardous

• Paint

• Toxic

• Acidic

• Oxidiser

• Caustic

• Aerosol

• Fluorescent Tubes

• Non linear bulbs

Waste Bags - Recycled

• Ceramics

• Paving and bricks

• MDF / Chipboard / laminate (or wood skip_

• Plasterboard

• Green Waste

Other

• Small WEEE

• Large Domestic Appliances

• Air con and cooling

• Batteries

• Toner / Cartridges

• Cement

• General Waste

29!!!

Tools and Techniques• Clear Vendor Management• Dedicated Stores Intranet Page• Store visits – unannounced skip diving• Waste audits• Directional POS• Systems improvements

– Haz waste Inventory Form– Haz waste Helper

• Monthly MI at Company level• Quarterly MI

– Landfill Diversion– WEEE Compliance– Haz Compliance– Waste Bag usage

Directional Point of Sale

League Tables

• Quarterly Recycling Stats posted on the intranet– Generates competition

– Everyone wants to improves

– Drives the right conversation

Compliance Reporting

• Monitor usage across ad hoc lifts (WEEE, Hippo)– Tells a story

– Drives the right conversation

– Identifies sandbagging of waste (P&L impact)

– Can identify incorrect waste solutions (duty of care)

GOOD…….Set up for Success

Is there more Low Hanging Fruit??

How do I Continually Engage??

Continual Cycle of Networking•Stores•RM’s•Dofs•SSO

Identifying with a Concept•Consistency•Growth through familiarity•FUN!

Something to hang your hat on!•Financial•Behavioural•Responsible

Managing Retail Waste

Walkouts –•Simplicity at Stores•Data as a tool for Improvement•Data as a tool for driving cost reductions•Effective relationships as a success driver

Questions