Managing knowledge workGordon Vala-Webb

Gordon “at” BuildingSmarterOrganizations.com

cc: vancouverfilmschool - https://www.flickr.com/photos/38174668@N05

Agenda• Introductions• Context: smarter organizations• What is the problem?• How kanban works• Projects• Processes• Wrap up

Who are we?Introductions

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Introductions• Name• Role• Organization• Location• KM years

Problem?cc: Celestine Chua - https://www.flickr.com/photos/69065182@N00

Building Smarter Organizationscc: kmakice - https://www.flickr.com/photos/8330434@N05

Make the work visible

cc: marianbeck - https://www.flickr.com/photos/89253915@N07

Work = dark matter

Black book and emailHow we organize ourselves and others

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Why email is broken

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Everyone uses it but . . .

• Hyper-siloed (no access for non-recipients)• Overwhelming volume–No categorization–Little context

• Discussions are really hard to read• Interrupts constantly (usually unnecessarily)• Multiple copies multiply quickly–Now everyone has to file / organize–Duplicates proliferate

Visual mgmtcc: o.tacke - https://www.flickr.com/photos/89882948@N05

Processcc: rbrwr - https://www.flickr.com/photos/38411862@N00

Kanban secretscc: blentley - https://www.flickr.com/photos/8675898@N03

Set limits to work in progressWIP Limits

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Not multi-tasking but switch-taskingDistractions

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See them, fix themBottlenecks

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BOTTLENECKS

http://upload.wikimedia.org/wikipedia/commons/thumb/a/a1/Bottleneck.svg/451px-Bottleneck.svg.png

. . . not pushPull

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FlexibilityStart from where people are

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PoliciesClear lines

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Make the board the centre

cc: Daniela Hartmann (alles-schlumpf) - https://www.flickr.com/photos/29487767@N02

Adapt the board

Keep it simpleKISS

cc: jurvetson - https://www.flickr.com/photos/44124348109@N01

Example – Content publishing

http://blog.mention.com/7-basic-tools-for-media-content/

Example – RFP response

Example – Project

Source: https://trello.com/b/N4CDrrz8/project-pipeline

Example – Project pipeline

Making the change?Steath shaping

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Questions?

Gordon "at" BuildingSmarterOrganizations.comcc: kaddisudhi - https://www.flickr.com/photos/68808592@N00