APIPA 20101 MANAGING GENERATIONS IN THE WORKPLACE Jeanne H. Yamamura CPA, MIM, PHD.
Managing Four Generations in the Workplace
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Transcript of Managing Four Generations in the Workplace
Managing Four Generations in the Workplace
By: Melissa Hawkins, Brenda Mummert, and Colleen Nestruck
The 4 Generations
• Why does it matter?• What is a ”Generation”• The Four Generations• Characteristics• Workplace Characteristics• Managing Workplace Generations• Whats to come• Conclusion• Questions• References
Objectives
Managing Multiple GenerationsThe Effect on the Workplace
Get a life!He wants feedback,
what the heck is that?
They have no work ethic
It’s 5:00, I’m out of here!
You’re right, but I’m the boss!
Just do your job!
No!I remember when…
The kid wants a promotion after six months on the job!
• 1st time in history 4 generations in workplace at same time
• Different Work ethics• Different Values• = Conflict in the workplace
Why does it Matter?
“group of contemporaries: all of the people who were born at approximately the same time, considered as a group, and especially when considered as having shared interests and attitudes”.
(English Dictionary, 2011 )
What is a “Generation”?
The “4” Generations
• Generation “X”• Generation “Y” Millennial
• Baby Boomers• Veterans, Traditionalists, Silent, Matures
1922-1945
1946-1964
1965-1980
1981-2000
Characteristics
• Great Depression &WWII• Respect for authority• Conformers• Disciplined• Patriotic• Conservative
Veterans, Traditionalist, Silent, Matures (1922-1945)
• Nuclear Family• Education was a dream• Rotary Phones• Put cash away for later• Paid in cash• Delayed gratification• Duty, honor & country
Characteristics - (continued)Veterans, Traditionalist, Silent
CharacteristicsBaby Boomers (1946-1964)
• Civil Rights Movement • Vietnam War• Positive about the future• Involvement• Rebels• Hippies• Believed nothing was impossible
• Security Stability• Education was a birthright• Touch tone phones• Buy now, pay later
Characteristics - (continued)Baby Boomers
• Skeptical • Asks the question “why”• Living Life• Relaxed and casual• Economic downturn of the 80s/90s• Latch-key-kids• Raised in single Parent homes
CharacteristicsGeneration X (1965-1980)
• Education-a way to get there• Cell Phones• Cautious with money• Save, save, save• Looks toward the future
Characteristics – (continued)Generation X
• Practical understanding of life• Confident• Likes to have fun• Social• Merged families• September 11th
CharacteristicsGeneration Y (1981-2000)
• Education is expensive• Internet• Picture Phones• E-mail• Earn money to spend money
Characteristics – (continued)Generation Y “Millennial”
• Hard working• “Just git’er done”• Punctual & never miss work• Respect Authority• Obey Rules• Work before fun
Workplace CharacteristicsVeterans
• Workaholics• “Work-til-you-drop”• Personal fulfillment• Desire quality• Sacrifice personal life to achieve
professional goals• Work for 1 employer all their lives
Workplace CharacteristicsBaby Boomers
• Eliminate tasks• Self-reliant• Want structure and direction• Skeptical• Opt for quality of life instead of careers• Want to know “why”• See work as a challenge/contract
Work CharacteristicsGeneration X
• What’s next• Multitasking• Sticks firm to a decision• Goal oriented• Tolerant• See work as a means to an end
Work CharacteristicsGeneration Y
• Recruiting• Building Teams• Dealing with Change• Motivating• Managing• Maintaining and Increasing Productivity• Communication
Managing Multiple GenerationsThe Effect on the Workplace
• Veterans—Individual, one on one, formal memo• Baby Boomers—Loves meetings, in-person• Generation X—Initiates communication,
Electronic communication• Generation Y—Participative, Techno device-
texting
Managing Multiple GenerationsInteractive Style
• Veterans—Formal or memo’s• Baby Boomers—In person• Generation X—Direct or immediate• Generation Y—E-mail, Social media, voice
mail, and instant message
Managing Multiple GenerationsCommunication Style
• Veterans– Respect for
authority– Integrity– Delayed gratification– Duty & honor &
country
• Baby Boomers– Security & stability– Optimism – Hardworking– Team player
Managing Multiple Generations Generational Values
• Generation X– Family – Living life
• Generation Y– Connectivity – Respect diversity– Want to make a difference
Managing Multiple Generations Generational Values (continued)
• Veterans– No news is good news– Satisfaction is a job well done
• Baby Boomers– Don’t appreciate it– Wants money and Title Recognition
Managing Multiple GenerationsFeedback and Rewards
• Generation X– Constantly wants to know “how am I doing”?– Freedom is the best reward
• Generation Y– Gives feedback how ever they want– Wants feedback at the push of a button– Rewards come with meaningful work
Managing Multiple GenerationsFeedback and Rewards (continued)
• Veterans—need to hear that their experiences are respected!
• Baby Boomers—need to hear you are valued and needed!
• Generation X—wants to hear “do it your way”, “forget the rules”!
• Generation Y—needs to hear that they are bright and will work with others like them!
Managing Multiple GenerationsMessages that Motivate
• Create function & project oriented assignments• Watch your communication• Listen• Look beyond appearances• Keep an open mind• Deal with changing work/life expectations• Consider individual needs• Emphasize commonalities & strengths and use those
as resources• Honor each person’s contributions
How do you make Everyone Get Along?
What’s to come5-Generations in the workplace
• Know as Generation 9/11• Grown up with war• See things through a lens due to
9/11• View the world with less
optimism
• Not going to change because new generation will be entering work force
• People are living longer and working longer• To be successful businesses need to recognize
the strengths of each generation and use those to their advantages
Conclusion
Your Logo
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References
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References continued