Managing for Quality Session 4: Building Skills through Facilitation and Coaching
-
Upload
community-network-for-youth-development -
Category
Education
-
view
766 -
download
4
description
Transcript of Managing for Quality Session 4: Building Skills through Facilitation and Coaching
© All rights reserved
Managing For Quality
Session 4: Supporting Staff Part 2 | Building Skills through Facilitation and Coaching
In Partnership with Redwood City 2020Thursday, February 3, 20119am – 12:30 pmFacilitator/Trainer: Lynn Johnson | [email protected]
© All rights reserved
2
Overview of Training Series
Session 1 | Nov 4 |Strengthening Vision and Leadership
Session 2 | Dec 2 | Sustaining Quality through Community Connections
Session 3 | Jan 13 | Supporting Staff Part 1: Hiring, Supervising, and Training Staff
Session 4 | Feb 3 | Supporting Staff Part 2: Building Skills through Coaching and Mentoring
Session 5 | Mar 3 | Youth-centered Assessment and Continuous Learning
March – May 2011 | 5 hours of Coaching
© All rights reserved
3
Agenda for Today’s Session
1. Welcome and Review2. Brief Presentation: The Tools of
Participation | Facilitation and Coaching
3. Practice: Facilitating a Meeting
4. Short Break5. Practice: Coaching as Part of the Arc of Staff
Development
6. Action for the Month and Evaluations
© All rights reserved
4
Last Session Review
• Motivation 3.0Did anyone take a look at Daniel Pink’s Drive?
• Citizen SchoolsHow did you let their example inspire you to look at your staffing model in a new way?
• Hiring ClinicAny new insights about Recruitment, Job Descriptions, Selection or Training/Orientation?
© All rights reserved
Discussion Questions
5
1.What are you looking for in a quality teaching staff?
2.What do they need to be able to do?
3.How do you get them there?
© All rights reserved
Discussion Questions – Answers from the Room
6
What are you looking for in a quality teaching staff?What do they need to be able to do?
• Communication Skills – youth and adults• Passion and Ability to share that passion with others• Positive Energy (flexibility, resourcefulness)• Self-reflective, open to feedback• Ability to create emotional and physical safety• Ability to manage upwards• Creativity• Patience
© All rights reserved
7
Motivation Paradigm Shift
Don’t Work!
© All rights reserved
Paradigm Shift
DUCK or RABBIT
8
© All rights reserved
9
Motivation at all Levels
Youth
YOUOrg
Leadership
Staff
© All rights reserved
Youth Development Framework for PracticeYouth ParticipationIt means that young people:
•Have opportunities to participate in decision-making•Have opportunities to develop and practice leadership•Experience a sense of belonging
10
© All rights reserved
Youth Participation – what is it?It also means that you:
•Embrace an essential paradigm shift•Work on sharing leadership and giving up control•Practice patience•Are able to move from role of “supervisor” or “teacher” and more of a partner or facilitator
11
© All rights reserved
Why is it important? What is the impact?
• Program is more aligned with interests
• Attendance and interest increase
• Results in new and exciting ideas and activities
• Reduces time spent on supervision and discipline
• Program staff feel their work is more rewarding
•Maximizes the opportunities for learning and growth
• Young people feel like they matter
• Increases youth resiliency!
12
© All rights reserved
Why is it important? What is the impact?
Increased Intrinsic Motivation
•Youth and staff take responsibility for their own
learning
•They are motivated to complete goals because
they care about them
•They are learning that they can solve their
problems that come up
•They are learning how to learn
13
© All rights reserved
Meetings
•Quick Check-in Meetings
•Problem-Solving or Brainstorming
•Planning
•Status
•Feedback or Follow up
•Combination
© All rights reserved
Meetings
•Who needs to be there?
•How long does it have to be?
•How often do you need to have each type of
meeting?
•What kind of involvement do you want?
•What do you and others need to do in advance
in preparation for the meeting?
•What is the desired outcome?
© All rights reserved
The Role of the Facilitator
1. Create a safe and comfortable environment
2. Focus on the youth/participants
3. Hold and track the space and experience
16
© All rights reserved
Facilitation Practice
• Each Round – Facilitator, Recorder, Time Keeper, Observer, Participants
• Rotate with your groups – Red, Green, Blue• Facilitate in Real Time with Real Topics:
• Round One: Feedback MeetingGoal: Gather how participants have been using the lessons and learnings back at
their sites to bring back to CNYD. What has worked? What hasn’t?
• Round Two: Brainstorm/Problem Solving MeetingGoal: Come up with as many ideas creative ideas as possible to solve the
problem – How do we communicate our successes to gain future funding and
donations in this economy?
• Round Three: Planning MeetingGoal: To present a plan for the rest of the group for how we might use the final
session to support the overall strengthening of our programs.
17
© All rights reserved
The Role of the Coach
Step 1: SuperviseBe Directive | Demonstrate | Check-In Regularly
Step 2: ManageState Expectations | Clear Goals | Positive & Constructive Feedback
Step 3: CoachEmployee Led | Sharing Needs & Ideas | Reflective Questions
Step 4: Thinking PartnerProblem Solve Together | Challenge Each Other | Get Feedback
18
© All rights reserved
Be The Change Consulting Toolswww.bethechangeconsulting.com
19
© All rights reserved
Next Month: Youth-Centered Assessment and Continuous Learning
•Overview or Review of CNYD’s
Organizational Improvement
Process
•Relationship of Assessment to
Funding Opportunities
•Introduction of Coaching Process
© All rights reserved
Your Logic Model
•How can you reconsider your next hire?
• If you are not hiring, what are some things that you can do to reconsider the role of your current staff?
•How will this work help you reach your goals as outlines in your Logic Model?
21
© All rights reserved
Action for the Month
1. If you have gone through an OIP process or any other Youth Development Assessment, bring in any pertinent work (survey results, focus group notes, etc.).
2. Ask yourself:
1. What areas of Youth Development (Safety, Relationship
Building, Youth Participation, Community Involvement, Skill
Building) does my program/organization need to improve on?
2. What ideas do I have now to improve these areas?
3. What kind of help would I need to make this happen?
3. Facilitate a meeting (problem-solving/brainstorming) with staff focused around the above questions
4. EXTRA CREDIT– Do one with youth in your program
22