Managing emergency evacuation and response

Chris Stoddart General Manager - Heron Tower12 March 2013

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My background

• Construction Industry• 20+ years Facilities Management

– Retail– Financial services– Managing agent

• Mobilisation– 33 Canada Square– 25 Canada Square– Heron Tower

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33 Canada Square

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25 Canada Square

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Heron Tower

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Village concept

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The Drift

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Sushi Samba

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Aquarium

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Managing Emergency evacuation and response

PreventionPreparation & Planning Response

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Evacuation & response

Documented Management PlanSimple flow chartsBusiness Continuity PlanUp to date contact lists

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Incident prevention

Fire Engineered SolutionPhased evacuationFully sprinkleredFire detectionPAVA24 x 7 x 365 Security teamSeek & Search

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Incident prevention

Management controlRAMSPermit to WorkInductionsTenants staffContractorsFire WardensFit Out contractorsInsurers requirements

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Incident prevention

Fit OutsDesign approvalPre start meetingsCo – OrdinationManagement inspection

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Incident preparation

Roles & Responsibilities

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Incident preparation

Training & Practice

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Incident preparation

Scenario training / testing

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Incident preparationNeighbours

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Incident preparation

LFB

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Incident preparation

City of London Police

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Incident preparation

Practice Fire Evacuations– Notification– Participation rates– Follow up– Thank you– Incentives

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Practice evacuation incentives

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Incident response

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Incident response

Seek and searchTwo member Silent alarmAcknowledgementSilence alarmsCCTVSecurity / means of escape

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Mobility impairment

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Red card zero tolerance - controlling behaviours

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Lesson learnt

World events

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Lesson learntClear commandFull understanding of evacuation process Full understanding of Fire Alarm panelCCTVClear, consistent communicationManagement of expectationsStrong management

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Future

National Generic Risk Assessment for High Rise Buildings

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Future

Closer working relationships Lesson learntBest practiceCommon approachEmergency services

H–RIG.High Rise Interactive Group

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