Managing Conflicts, Politics and Negotiations Within An
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Transcript of Managing Conflicts, Politics and Negotiations Within An
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MANAGING CONFLICTS,
POLITICS ANDNEGOTIATIONS WITHIN
AN ORGANISATIONBy: Jennifer, Lebole, Keneilwe & Bobeng
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Introduction
Every day management involves dealing with
everyday:
conflicts,
politics &
negotiations
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Introduction cont.
Managers need to understand these concepts in
order to manage them effectively
We will define these concepts & discuss how to
manage them within an organization
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CONFLICT
DEFINITION
A natural disagreement that results from
individual or groups that differ in attitudes,
beliefs, values or needs
It can originate from past rivalries
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Types of conflicts
According to solution 11, conflict resolution
(2009), there are three (3) main types:
1. Conflict about limited means
2. Conflict about values
3. Conflicts about identity
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Causes of conflict
Root of conflicts within an organization can be:
Organizational Interpersonal
Intrapersonal
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Conflict management strategies
Culbertson (2008) proposed five strategies tomanage conflicts within an organization:
Collaborating
Compromising
Accommodating
Competing
Avoiding
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POLITICS
DEFINITION
This refers to the self serving and manipulative
behavior of individuals and groups to promote
their self interests at the expense of others and
sometimes even the organizational goals
(Ratzburg, 2000)
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Politics cont.
Influences and affects:
Relationships
Norms Processes
Performance, within an organization
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Politics cont.
Can manifest through:
Struggle for resources
Personal conflicts Competition for power & leadership
Tactical influence executed by individuals &
groups to attain power
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Causes of politics
Usually caused by diversity of personal interests
of people within the organization (Alagse, 2009)
It arises when people thick differently and want
to act differently
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Managing organizational Politics
Align individual needs with organizational goals
use political means
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NEGOTIATIONS
DEFINITION
Discussion between two or more disputants
who are trying to work out a solution to a
problem (Maise, 2003)
Occurs because both parties acknowledge thatthere is some conflict of interests
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Management of negotiations
Effective negotiations occurs when matters are
resolved and working relationships are
maintained and improved (Mc Cuddy, 2003).
Mc Cuddy (2003) suggests 2 strategies involved
in negotiations within an org.
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Negotiation strategies
Integrative
Distributive
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conclusion
Conflicts, negotiations and politics are inevitable
within organizations
Managers need to understand these concepts of
management in order to deal with them
effectively
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conclusion
Conflicts can be managed through:
Collaborating
Compromising Accommodating
Competing
Avoiding
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conclusion
Politics can be managed by:
Aligning individual needs with organizational
goals
using political means
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conclusion
Negotiations can be managed through 2 strategies:
Integrative
Distributive