Managing a New and Diverse Workforce

8

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LEARNING OUTCOMES

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1 Discuss the nature of diversity and distinguish management, equal employment opportunity, and affirmative action

2 Identify and describe the major dimensions of diversity in organizations

3 Discuss the primary impact of diversity in organizations

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LEARNING OUTCOMES (continued)

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4 Describe individual and organizational strategies and approaches to coping with diversity and discuss the multicultural organization

5 Discuss the basic issues in managing knowledge workers

6 Relate human resource management to social issues

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The Nature of Workforce Diversity

• Diversity: Exists in a group or organization when its members differ from one another along one or more important dimensions

• Factors contributing to diversity• Changing demographics

• Increased awareness by organizations

• Legislation and legal actions

• Globalization movement

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Diversity Management Versus Other Concepts

• Equal employment opportunity: Treating people fairly and equitably and taking actions that do not discriminate against people in protected classes

• Affirmative action plans could serve to increase diversity• Plans are different than plans focusing on

diversity management alone

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Diversity Management Versus Other Concepts

• Diversity management: Places a heavier emphasis on recognizing and appreciating differences among people at work• Attempts to provide accommodations for those

differences to the extent that is feasible and possible

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Dimensions of Diversity

Age distributions

Gender Ethnicity

Disability Other

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The Impact of Diversity of Organizations

Diversity and social change

Diversity and competitiveness

Diversity and conflict

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Figure

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8.4 Diversity and Competitiveness

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Managing Diversity in Organizations

• Individual strategies for dealing with diversity• Understanding the nature and meaning

• Empathy

• Tolerance

• Communication

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Managing Diversity in Organizations

• Organizational strategies for dealing with diversity• Organizational policies

• Organizational practices

• Diversity training

• Organizational culture

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The Multicultural Organization

• One that achieves high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems

• One in which diversity and the appreciation of all cultures is the way business is done

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Figure

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8.5 The Multicultural Organization

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Managing Knowledge Workers

• Organizational learning: Process by which an organization learns from past mistakes and adapts to its environment• Organizational memory: Collective, institutional

record of past events

• Knowledge workers: Employees who add value because of what they know

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Human Resource Management and Social

Issues

• Increasing awareness that the needs of the organization can be met even while addressing the needs of the employees or of society as a whole

• Increasing concern with social issues in general

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Figure

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8.6 Social Issues and Human Resource

Management

SUMMARY

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• Diversity: Exists in a group or organization when its members differ from one another along one or more important dimensions

• One that achieves high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems

KEY TERMS

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• Diversity (p. 170)• Diversity management (p. 171)• Diversity training (p. 183)• Equal employment opportunity (p. 171)• Ethnicity (p. 175)• Glass Ceiling (p. 174)• Knowledge workers (p. 187)• Multicultural organization (p. 184)• Organizational learning (p. 186)• Organizational memory (p. 186)

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