MANAGERIAL

COMMUNICATION

“Communication - the human connection - is the key to personal and career success.”

Paul J. Meyer

COMMUNICATION

WHAT IS COMMUNICATION?

“Communication is the Interchange of thoughts, ideas, opinions, information, by speech, writings or signs.”

Robert Anderson

WHAT IS MANAGERIAL COMMUNICATION?

Managerial communication enables people to exchange information and feedbacks within the organization and enables people to pursue the organizational goals.

TYPES OF MANAGERIAL COMMUNICATION

o Interpersonal: Interpersonal communication generally takes place between two or more individuals at the workplace.

o Organizational: Communication taking place at all levels in the organization refers to organizational communication.

INTERPERSONAL COMMUNICATION

BARRIERS

• Limited vocabulary

• Emotional outburst

• Cultural variations

• Poor listening skills

• Noise in the channel

• Difference in verbal and non verbal messages

REMEDIES

• Be positive

• A wide choice

• Social setting

• Sentence construction

• Familiar words

• Dictionary and thesaurus

ORGANIZATIONAL COMMUNICATION

BARRIERS

• Too many transfer stations

• Fear of superiors

• Negative tendencies

• Use of inappropriate media

• Information overload

REMEDIES

• Time

• Intended audience

• Type of message

• Screening of information

• Analyze the feedback

WAYS OF MANAGERIAL COMMUNICATION

oVerbal communication: Face-to-face, telephone, radio, television and other media.

oWritten communication: Letters, e-mails, books, magazines, the Internet or via other media.

oNon-Verbal communication: Body language, gestures, how we dress or act - even our scent.

oVisualization: Graphs, charts, maps, logos.

Verbal Written

Non-Verbal Visual

ORGANIZATIONAL COMMUNICATION TYPES

oFormal

o Informal

DIRECTION OF COMMUNICATION FLOW

oUpward

oDownward

Downward Upward

REFERENCES

• Slideshare.com

• Managementstudyguide.com