Management ReviewISO 9001:2008 15th December 2014

No. Review Input

1 Quality Objectives for each department

2. Audit results (internal)

3. 2014 Performance & 2015 Planning

4. ISO 2nd Surveillance Task Force

Quality Objectives

• Academic ▫ To release the exam results maximum of 2 weeks after the exam is

conducted. - Achieved• Student Affairs

▫ To organize minimum 80% of the planned students activities. - Achieved

• Public relations ▫ To ensure all licenses and permits are valid and renewed on timely

basis. - Achieved• Academic

▫ Lecturer to obtain minimum 80% of student review evaluation. – ▫ Not Achieved by 3 Lecturer – Ms. Aisyah, Ms. Asma’ and Sir Muiz▫ Action: CPD program and continuous monitoring

• Academic ▫ Lecturer to obtain minimum 80% of peer review evaluation. -

Achieved

• Marketing ▫ Undertake all tasks for promotion & advertisement in the

recruitment of students as approved by the Management Committee - Achieved

• Library ▫ To ensure that all library collections are monitored and

maintained by having 2 stock take in a year - Achieved

• Account▫ To accurately process all general accounting transactions and

activities on timely basis. – Achieved

• Information Technology (IT) ▫ To design and maintain all portals and computer hardware on

timely basis - Achieved

Quality Objectives

Internal Audit (24 Nov 2014)

Auditor(s) Area/ Department/ Process Auditee

Faiz, Khalida & Zharif

Academic Dept. Zharif

Student Affairs Dept. Hazlin

Lecturer

Khalida, Umaira,

Fadhilah, Muiz, Aisyah

& Asma’

Marketing Dept. Jamelah

Academic PR Dept. Syikin

Library Dept. Syikin

Account Dept. Atiqa

Information Technology Dept. Saiful

Internal Audit Findings

Academic Findings Corrective Action

• NCR:1) Payment are not confirm received in the deferment process.

• OBS: Checked the flow of the student subject registration.

• OBS: Add refund on credit transfer

• Rectify with senior student affair executive regarding the payment. Double check all academic transaction.

• Long term plan: Online form

• Revise AMC-PO13.

• Revise AMC-PO13 on credit transfer• NCR = 1 finding

• OSB = 1 suggested.

Lecturer Findings Corrective Action

• NCR:1) Aisyah : Achieved below 80% student evaluation in Aviation English 1 (78.25%) and Airport Retailing (77.43%)

2) Asma’ : Achieved below 80% student evaluation in Managing People (75.89%)

3) Muiz : Achieved below 80% student evaluation in Aviation Economics (79.15%)

Group presentation, activities, two-way communication and more research on the subject.

CPD conducted and improvement can be seen.

Internal Audit Findings

Lecturer Findings Corrective Action

• OBS: Checked the approval time frame for course outline and assignment submission – 1 week before commencement

• All lecturers’ file will be attached with the academic calendar and endorsement to acknowledge the submission time frame.

Internal Audit Findings

• NCR = 3 findings• OSB = 1 suggested.

Student Affairs Findings Corrective Action

• NCR:1) Hostel Agreement found unsigned by: Kavirajan A/L Gnanasegaran DAM1407340

OBS: Hostel maintenance form was not utilized.

OBS: All deduction file pages should be initialed to indicate endorsement

• To ensure all hostel agreement to be signed during registration.

• Revise the hostel maintenance form and introduce online form for long term plan.

• Endorsement should be made starting from March 2015 onwards

Internal Audit Findings

• NCR = 1 finding• OSB = 2 suggested.

Marketing Findings Corrective Action

• NCR:1) Marketing plan on the types and goals of promotion were not signed and approved by CE

• Ensure all marketing plan is signed and properly filed

Internal Audit Findings

• NCR = 1 finding• OSB = 0 suggested.

Academic PR Findings Corrective Action

• OBS: Prepare all the master copy especially Borang A on provisional accreditation for filing.

• Broang A filed and stored

Internal Audit Findings

• NCR = 0 finding• OSB = 1 suggested.

•Summarization:

• NCR = 6 findings• OSB = 6 suggested.

• All NCR are closed and action have been taken.

Internal Audit Findings

ISO Re-Certification Task Force

Auditor Area/ Department/ Process Auditee

Mr. Sivabalan Thavarajah

&

Dr. Idris bin Ahmad Nordin

Quality Management Representative (QMR) Faiz

Document Controller (DCC) Zharif

Academic Dept. Zharif

Student Affairs Dept. Lin

Lecturer Khalida/ Umaira

Marketing Dept. Jamelah

Public Relation Syikin

Library Syikin

Account Atiqa

Information Technology Saiful

• Audit Date: 8th Jan 2015, Tuesday, 9am – 6pm

•Summarization:

• All official documents – Fully filled, signed and approved

• Course File, forms and communication (letters and emails) stored and filed properly

• Know the detail process flow with evidence to support your points.

ISO Re-Certification Task Force