MANAGEMENT PERSPECTIVES ON ISO 17025 ACCREDITATIONnla.org.za/webfiles/conferences/2014/TM2014...
Transcript of MANAGEMENT PERSPECTIVES ON ISO 17025 ACCREDITATIONnla.org.za/webfiles/conferences/2014/TM2014...
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SANAS Accredited Laboratory No T0391
Test & Measurement Conference
1 October 2014
By Louis de Wet PhD, FWISA, NYAS CorrISA
Waterlab (Pty) Ltd and NLA-SA
MANAGEMENT PERSPECTIVES ON ISO 17025 ACCREDITATION
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This international network of accreditation bodies allows
South African goods and services to continue to be
accepted in 71 economies across the world, represented
by 85 accreditation bodies that are also signatories to the
Multilateral Recognition Arrangement (MRA) without it
being re-tested, re-certified or re-inspected. Dr Rob Davies, Minister of Trade and Industry : SANAS Annual Report 2013/14
International
Laboratory
Accreditation
Cooperation
International
Accreditation
Forum
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Act No. 19 of 2006: Accreditation for Conformity
Assessment, Calibration and Good Laboratory
Practice Act, 2006
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SANS 17025 : 2005
ISO/IEC 17025 : 2005
SOUTH AFRICAN NATIONAL STANDARD
General requirements for the competence of
testing and calibration laboratories
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Section 4 : Management Requirements
4.1.1 The laboratory or the organization of
which it is part shall be an entity that can be
held legally responsible
4.1.2 It is the responsibility of the laboratory to
carry out it’s testing and calibration activities in
such a way as to meet the requirements of this
International Standard and to satisfy the needs
of the customer, the regulatory authorities or
organizations providing recognition
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The laboratory shall…
Top Management shall…
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“Didn’t you know? In here.. We are all
innocent”
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The laboratory would like to…
Top Management would like
to…
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4.1.5 Have managerial and technical
personnel who, irrespective of other
responsibilities, have the authority
and resources needed to carry out
their duties, including the
implementation, maintenance and
improvement of the management
system
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Have arrangements to ensure that
management and personnel are free
from any undue internal and external
commercial, financial and other
pressures and influences that may
adversely affect the quality of their
work
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Macro/Remote
Environment
Industry
Environment
Operating
Environment
Political
Economical
Social
Tecnological
Environmental
Legal
Entry Barriers
Supplier Power
Buyer Power
Substitute
Availability
Competitive
Rivalry
Competitors
Creditors
Customers
Labour
Suppliers
LAB
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Define the organization and
management structure of the
laboratory, and the relationships
between quality management,
technical operations and support
services
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MANAGING DIRECTOR
Dr L.P.D. de Wet
GEOCHEMICAL Project management and
administration
E. Botha
L. Van Graan
CHEMICAL
ANALYSTS
T. Gambu
D. Rampedi
LABORATORY
ASSISTANTS
M. Monyepao N. Malangaphuma
M. Serathi F. Lebeya
O. Mohlaloga C. Niemand
A. Twala A. de Witt S. de Wet
R. Jv Vuuren
ANALYTICAL
CHEMISTS D. Marajh
A. de Swardt
C. Wolfswinkel
J. Ngobeza
T. Malatji
R. Basson
R. Siebert
E. Siebert
J. vd Kooy
ADMINISTRATIVE Financial, QC, Admin and
Reception
E. Gates
M. vd Heyde
L. Hurd (H. vd Westhuizen)
SK. De Wet
Executive Directors
E. Nkabinde & A. vd Wetering
Non-executive Directors
CJ. vd Walt, Dr. A.D. Ceronio & A. Smith
COMITTEES
EE
R. Basson
A. de Swardt
J. Ngobeza
T. Gambu
HR
R. Basson
J. Ngobeza
H. vd Westhuizen
L. de Wet
E. Nkabinde
LABORATORY
SAFETY
R. Siebert
R. Basson
J. Ngobeza
E. Siebert
C. Niemand
LABORATORY MANAGEMENT
E. Nkabinde & A. vd Wetering
WATER
Potable, Sewage,
Industrial
GEOCHEMICAL
Rock, Soil,
Tailings, Waste
ICP-OES,
Hg analyser
Microwave
digestion
ANALYTICAL
DIVISIONS
ANALYTICAL
TECHNIQUES
Discrete
analyser,
Gravimetric,
Titrimetric,
Colorimetric
Microbiology
Organics
GC-MS
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MANAGING DIRECTOR
Dr L.P.D. de Wet
GEOCHEMICAL Project management and
administration
E. Botha
L. Van Graan
CHEMICAL
ANALYSTS
T. Gambu
D. Rampedi
LABORATORY
ASSISTANTS
M. Monyepao N. Malangaphuma
M. Serathi F. Lebeya
O. Mohlaloga C. Niemand
A. Twala A. de Witt S. de Wet
R. Jv Vuuren
ANALYTICAL
CHEMISTS D. Marajh
A. de Swardt
C. Wolfswinkel
J. Ngobeza
T. Malatji
R. Basson
R. Siebert
E. Siebert
J. vd Kooy
ADMINISTRATIVE Financial, QC, Admin and
Reception
E. Gates
M. vd Heyde
L. Hurd (H. vd Westhuizen)
SK. De Wet
Executive Directors
E. Nkabinde & A. vd Wetering
Non-executive Directors
CJ. vd Walt, Dr. A.D. Ceronio & A. Smith
COMITTEES
EE
R. Basson
A. de Swardt
J. Ngobeza
T. Gambu
HR
R. Basson
J. Ngobeza
H. vd Westhuizen
L. de Wet
E. Nkabinde
LABORATORY
SAFETY
R. Siebert
R. Basson
J. Ngobeza
E. Siebert
C. Niemand
LABORATORY MANAGEMENT
E. Nkabinde & A. vd Wetering
WATER
Potable, Sewage,
Industrial
GEOCHEMICAL
Rock, Soil,
Tailings, Waste
ICP-OES,
Hg analyser
Microwave
digestion
ANALYTICAL
DIVISIONS
ANALYTICAL
TECHNIQUES
Discrete
analyser,
Gravimetric,
Titrimetric,
Colorimetric
Microbiology
Organics
GC-MS
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Company Infrastructure
Human Resource Management
Research, Technology & Systems Development
Procurement & General Admin
Inbound Operations Outbound Marketing & Sales
Service
- Sample Reception & Registration
- Generate Job Requests - Sample Prep for
analyses at other laboratories
- Sample storage - Client liason & advice - Courier & delivery of
samples to other laboratories
1.0%
- Analysts receive Job Requests & Samples
- Compile Lab Analyses Sheets
- Analysts conduct chemical analyses
- Completed results send to verification Dept. and checked
- Checked results send to Reporting (outbound) division
- Additional tasks for analysts : making up of reagents and standards
36.2%
- Completed and checked results send to Admin Dept.
- Reports and Certificates typed and checked again
- Reports and Certificates send to Accounting for Invoicing
- Filing of all Job Requests, Lab sheets and copies of Certificates
- Advertising & Promotions
- Conferences & Seminars
- Website - Brochures & Cards - Client Liason and
advice - Compiling Quotes
1.3% 0.84%
- Complaints Register - Handling queries - Technical advice
0.08%
- Chemical & Lab Expenses - Protective Clothing - Repairs & Maintenance 29.0%
- Cost of Sales : Analyses contracted to other labs
- Waste removal & Cleaning
- Computer Expenses - Postage & Courier - Printing & Stationary
- Telephone & Fax - Electricity & Water - Refreshments & General
- Development of new Methods - SANAS Accreditation
- Proficiency Testing (SANS Watercheck : Chemistry) : NLA (Microbiology)
- Research Projects Capital Layout - LIMS system development
1.5%
- Study Bursaries - Compensation Officer
- SEESA Membership (Labour, BEE, Consumer Protection)
- Staff Training & Wellfare - Professional Affiliations
0.98%
- Salary Accounting - Accounting & Admin Fees - Audit Fees
- Bad Debts - Bank Charges - Consulting Fees
- Contracts - Depreciation - Discount
- Insurance - Interest - Rent
- Professional Fees
14.0%
Value Chain Analysis
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STRATEGIC BUSINESS UNITS
(SBU’S)
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POTABLE
WATER SEWAGE
MANAGEMENT
MICROBIOLOGY
GEOCHEMICAL
ICP-OES / ICP-
MS
DISCRETE
ANALYSES
ORGANICS ENIRONMENTAL
STRATEGIC BUSINESS UNITS
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MANAGEMENT REVIEW
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Suitability of policies and procedures
Reports from Managerial & Supervisory
Personnel
Outcome of recent internal audits
Corrective and Preventive actions
Assessment by external bodies
Results of Proficiency Testing Schemes
Changes in volume and nature of work
Customer feedback
Complaints / Compliments
Recommendations for Improvements
Other relevant factors: quality control
activities, resources and staff training
Formulation of short, medium & long term
goals
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MRM DM
Management Objectives
Production Targets
Customer Surveys
Customer Complaints
Recommendations for
Improvement
Training Objectives
Purchase of Instruments
Maintenance & Projects
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MANAGERIAL CYCLE
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MANAGERIAL CYCLE PER
FINANCIAL YEAR
DIRECTOR’S MEETING
MARCH
ANNUAL GENERAL MEETING
SEPTEMBER
MANAGEMENT REVIEW MEETING
OCTOBER
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IN CONCLUSION
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MANAGEMENT DOES NOT STAND ISOLATED FROM ISO
OBLIGED TO PLAY AN INTEGRAL AND ACTIVE ROLE
ACTIVELY PARTICIPATE IN ISO 17025
USE ISO 17025 TO THE ADVANTAGE OF A COMPANY
INTEGRATE ISO 17025 AND BUSINESS MODEL
USE INTEGRATED MODEL TO MAKE DECISIONS
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ACCREDITATION IS A GOOD
MARKETING ASSET – USE IT TO
YOUR ADVANTAGE
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THANK YOU