Management of process to management by process
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Management of Process to Management by Process Ian J Seath Improvement Skills Consulting Ltd.
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Transcript of Management of process to management by process
Management of Process to
Management by Process
Ian J Seath
Improvement Skills Consulting Ltd.
Definitions
Process Management
How we design, manage and improve processes in
order to support our Policy and Strategy and fully
satisfy, and generate increasing value for, our
customers and stakeholders (EFQM)
Process Improvement
A sub-set of Process Management
How processes get improved continuously, by teams
© Copyright ISC 2014
Management by Process - context
© Copyright ISC 2014
Establish a Process Management
Structure, Framework and Capability
Process-by-Process Improvement
(DMAIC Projects)
Day-to-Day
Management of Processes
Need for
Management
by Process
Need for
Specific
Improvement
Continuously
Improved
Processes
Priority
Processes
All
Processes
Improved
Processes
Need for
Process
Definition
Process Management Evolution
Management by Function
Identification of processes
Definition of processes
Management of processes
Management by process
© Copyright ISC 2014
Maturity of Process thinking
© Copyright ISC 2014
From traditional, line management driven …
… to process management driven
1 2 3 4
N.B. There may be as many problems trying to manage (4) as there are managing (1)
The process journey
Heroics Managed Defined Measured Continuously
Improved
Cost
Benefit
1: Standardisation
3: Continuous Improvement
2: Improvement
© Copyright ISC 2014
07850 728506
@ianjseath
uk.linkedin.com/in/ianjseath
Ian J SeathImprovement Skills Consulting Ltd.www.improvement-skills.co.uk
