Management Lessons on Organizational Behavior From the Movie

8/9/2019 Management Lessons on Organizational Behavior From the Movie

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Facilitating Superior Human Beings

Assignment #1Submitted by:

Shahadat Ali (BsAF 13152)

Vikram fai (BsAF 13121)

Shahba Ahmad (BsAF 131!1)

Abdul "asey (BsAF 1315)

$lass: BS (%&ns') A&unting Finane

Semester: 5th

Sub*et: +rganiati&nal Beha,i&r

Submitted t&: -r&f' Abdul .aa/

SUPERIOR COLLEGE OF ACCOUNTANCLAHORE

Context


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Introduction

Role of Ethical Nature of All the Characters

1. What is organizational behavior and why is it important!. What is the nature of managerial wor"

#. .Contrasted the e$perience% interpretation% and the e$pression of

emotions across cultures.

&. 'ood of an individual

(. )dentified the sources of emotions and moods.

*. +ehavioral aspects of customer relationship

,. -rinciples of Ethical eadership

/. Analysis of 'ovie Roc"et 0ingh 0alesman of the year 2. Analysis on the +asis of 'ar"eting Ethics

13. 4amaging personal autonomy

11. Contrasted the evidence for and against the e$istence of emotional

intelligence

1!. 5ob 0atisfaction at service 1

1#. What are organizations li"e as wor" settings

Management Lessons on Organizational Behavior

from the Movie – Rocket Singh Sales Man of the Year


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Intro!uction


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6he movie beginswith the introduction of

Ranbeer 7apoor as

8arpreet 0ingh +edi. 8e

has 9ust graduated fromcollege and is enthusiastic

about being a salesman. 8e

lands up a 9ob as a

computer salesman in a multinational company A:0 0olutions. )n no

time he realizes that his principles of operating with honesty and

integrity were considered obsolete. 8e is loo"ed down when he

complains about a person as"ing for bribe to install his company

computers. 6hereafter he is prohibited from contacting any prospectiveclients. )t becomes clear that his boss wants him out. 4uring this time he

gets a slipup from a colleague to visit a prospective client. 6he client is a

startup and cannot afford the company price for two computers. At this

point 8arpreet offers to try and cut down the prices. 8e finds that his

company overcharges the customers. 8arpreet then assembles the

computers with the help of one of his colleagues. 8e uses a wholesaler

as supplier. 6he final payment% he however% bills it on the name of

Roc"et 0ales Corporation. 6hus% the story of a new 8arpreet 0ingh +ediand Roc"et 0ales Corporation starts.

Role of Ethical Nature of All the Characters

ersonalit! of "ar#reet singh


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6he relatively stable

set of psychological

attributes that distinguishone person from another.

8arpreet 0ingh was a

young% energetic and

honest person who

wanted to be a 0ales

'an. showing a hugeamount of honesty and

integrity. 8e is a +. Com. graduate with a passing mar"% who

with difficulty becomes a salesman at a well;"nown 6ofu fill his

dream he went to his very fiA:0%.

Harpreet's patient grandpa,P.S. Bedi –

8is grandpa is caring and decent. 8e values 8arpreet and is

supportive. 8e is angry at his grandson for his illegal act. +ut

still he understands the innocence in the act and helps 8arpreet


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overcome his guilt. 8e motivates 8arpreet to live a life of

honesty.

Puri –

As the owner of A:0

solutions% he believes in getting the

wor" done by hoo" or by croo".With no regards to values li"e

honesty and truthfulness he pursues

his greed energetically. 8e does not

flinch in offering bribes from

watchmen to managers. 8e

therefore% treats 8arpreet as a dumb

fool who will never rise. When he returns Roc"et sales Corp.

bac" to 8arpreet% it seems he has a side which he had suppressedfor long. 8e shows due respect to 8arpreet for what he is and

maybe realizes his mista"es.

Koena –

0he is the receptionist who wants to be

"nown as more than a thing of attraction.

0he is concerned about 8arpreet when heis out casted by his team because of his

values. 0he shows compassion for people

in general. +ut is also cunning and

understands the hidden motives of the

people involved and acts accordingly.


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Giri –First partner

6his character Computer

Engineer in his office and trusts no one.

8e deceits for profit and is concerned

with money% from Roc"et sales or A:0.+ut he is a man of his word% can be

trusted and does not betray any of his

people. 8is ethicality is a grey area as he neither seems very bad

nor very good.

Chhotelal Misra –

8e is the waiter who is not confident about

his abilities. 8is sense of worth is low. +ut

as a person he is decent% modest% honest%

polite and faithful. 8e is neither an

ambitious man nor is greedy. 8e is ethical

and a decent person.


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()$hat is the nature of managerial &ork

'x#lain

We can see that Roc"et 0ales

Corporation treated people as

partners not employees. Asthey almost have same

designations and share of profit

they feel the corporation as their own. Roc"et sales give

importance on the need and want of the people within the

organization. Employee friendly environment was ensured here.

@urthermore% cultural assimilation is the most important factor for two organizations to merge. 6he culture of corruption and

bribery at A:0 could not merge with Roc"et?s culture of

integrity% hard wor" and honesty


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#. Contrasted the ex#erience* inter#retation*

and the ex#ression of emotions across

cultures''motion+

Emotion is intense

feelings that are directed

at someone or something.

)t?s caused by specific

event. Emotion is very

brief in duration. Emotion

usually accompanied by

facial e$pression and its

action oriented. Emotion

have some specific form such as happiness% surprise% anger%

sadness %fear% disgust% bored etc. 0ome of these positiveemotions have positive impact on individual.


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,imensions of emotion

6here are two dimensions of emotionthat are

ositive emotion

-ositive emotion affects a person positively. 0ome positive

emotions are happy% elated% calm% content etc.

-egative emotion+

Negative emotion affects a person negatively regarding

something. 0ome of the negative emotions are disgust% upset%

sad% bored etc.

Inter#retation

6he act of interpreting% elucidation% and

e$plication is called interpretation. Every employee has good

Bualities of Rising in career. Recognizing the s"ills is an

important tas". 8ere he finds the s"ills of 6echnical person to

peon and from immediate boss to telephone operator. 0o the

Receptionist at A:0 becomes the Customer Relations E$ecutive

at Roc"et% while the chai;walla becomes a computer assembler.

http://dictionary.reference.com/browse/interprethttp://dictionary.reference.com/browse/interpret


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Mood

@eelings that are longer

lasting than emotions andhave no clear starting point

of formation.

8earing that the head of the

corporation said that the

company would not run with

mar" sheet it would run with

balance sheet. At last% the head of the corporation suggested the

sales manager to recruit 8arpreet 0ingh as a salesman for A:0

because 8arpreet 0ingh was able to sell Rs.! pencil as

Rs.!333333 'ercedes. 6he head of the corporation also said

=6his boy is able to sell Rs.! pencil as Rs.!333333 'ercedez.0o% he has some special Buality for becoming a sales man>. +y

that 8arpreet 0ingh got his dream 9ob.


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rinci#les of 'thical Leadershi#

According to the principals of ethical leadership% any leader

should have these five Bualities imbibed into him to serve

ethically and 9ustly.

• @irstly% a leader should always respect others and point of

view of others whether he agrees with them or not.

• 0econdly% he should not only serve self;interest but also

interest of others. A leader has to follow utilitarian theory

of ethics.

• 6hirdly% he must show 9ustice while ta"ing decisions andma"ing choices% as the conseBuences of his choices in most

cases will not be limited to himself.

• @ourthly% a leader should always show honesty and should

be show integrity in whatever he does% if his followers will

believe that he is unethical than the organization will not

sustain.

•astly% he should loo" to build community and for thewelfare of community which is dependent on me.


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/nal!sis of Movie Rocket Singh – Salesman of

the !ear

6he analysis of the movie will be divided into four parts based

on the theories of ethics being used% i.e.% the movie would be

analyzed on the basis of theory of egoism% utilitarian theory%

theory of distributive 9ustice and theory of ethics. 6he movie has

appealed to the viewers as being light and refreshing. 6he movie

would be analyzed on the basis of the ethical theories stated

above. 0ome of the analysis may seem to contradict but certain

ethical theories do contradict under different circumstances.

/nal!sis on the %asis of 0heor! of 'goism

8arpreet 0ingh did what he felt was 9ust. i"e all% his feelings of 9ust and

un9ust were determined primarily on his life e$periences. -eople are

taught certain basic values. 6hey use these values as base and build upon

them as they learn from their life e$periences. 6hese secondary values

may be entirely different from the basic values if the e$periences are

very stressful.


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Analysis on the Basis of tilitarian !heory

Dtilitarianism is the ideas that the moral worth of an action isdetermined solely by its utility in providing happiness or

pleasure as summed among all sentient beings. According to this

theory% even when 8arpreet 0ingh had opened a company in his

bosses company% nobody other than his small group "new of it.

6hus summing up the feelings of all the people involved% who

"new of the plot% the feeling turns out to be pleasant. )t thus may

seem ethical if no one else "nows about the situation. 6his is so because this theory deals with the opinion of others or the

interest of all. Also% from another point of view% the customers

were happy with the services of Roc"et 0ales Corporation. 6he

employees of Roc"et 0ales Corporation were happy with the

progress of their company. E$cept for the interest of A:0

services% the interests of everyone else were being served. 6hus

utility in providing pleasure or happiness sums up as positive.

8ence% according to this theory% the act of the main protagonist

may seem ethical in nature.


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Analysis on the Basis of "istri#uti$e %usti&e

A&&ording to this theory,there is e(uality of #urden and#enefit) in the so&iety. Starting*o&+et Sales Corporation

under AS solutions -ay see-#enefi&ial to so-e. f e$eryonedoes the sa-e, then it #e&o-es -ore #urdenso-e than#enefi&ial. Su&h pra&ti&es, thus -ay see- /ust, #ut area&tually as unethi&al as the pra&ti&es of #ri#ing to 0in&ontra&ts follo0ed #y AS solutions. !hus on the #asis of distri#uti$e /usti&e theory the a&t portrayed in the -o$ie is

unethi&al.


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Analysis on the Basis of 1irtue 2thi&s

!he &o-ponents of $irtue theory are3

4 $irtues – faith, hope, &harity, &ourage, /usti&e,te-peran&e, 0isdo-

4 &ontrary $irtues – hu-ility, +indness, a#stinen&e,&hastity, patien&e, li#erty, diligen&e

4 sins – $anity, &o$etousness, lust, 0rath, en$y, gluttony,sloth.

!he &hara&ter Harpreet Singh had all 4 $irtues and he

see-ed free fro- greed or en$y. He started the #usiness0ith intentions of doing good to people in general. 5nlythe a&t 0as perfor-ed in $iolation of la0. 5n the #asis of these $irtues the protagonist see-s $irtuous and +indhearted. 5n the other hand, his #oss, -anager of AS hadthe (ualities of $anity, greed, 0rath, en$y in hi-. Hehi-self had #een operating #usiness #y -eans of #ri#es.

He thus does not see- $irtuous.

0his essay is an eamle &f a students "&rk


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hi Analysis on the Basis of Mar+eting 2thi&s

Mar+eting ethi&s is the areaof applied ethi&s 0hi&h deals 0ith the-oral prin&iples #ehind the operationand regulation of -ar+eting. So-eareas of -ar+eting ethi&s 6ethi&s of ad$ertising and pro-otion7 o$erlap0ith -edia ethi&s. Mar+etingne&essarily &o--its at least one of three 0rongs3

2thi&al theories #ased on Self nterest $snterest for 5thers

6heories based on concern for self and concerns for others are

mainly three theories% which are different from each other. )fconcern for self is high and concern for society is low than such

a theory is considered as Ethical Egoism. )n this theory%

individual always comes ahead of the organization. )n Dtilitarian

theory% both individual and society concerns have to be

balanced. )t is considered to be the idealist theory. While% in the

theory of Altruism society always comes ahead of the individual

and personal gains are not as important as gain of society as a

whole.


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,amaging #ersonal autonom!)

!he $i&ti- of -ar+eting in this &ase is the intended #uyer 0hose

right to self8deter-ination is infringed. Causing har- to&o-petitors. 29&essi$ely fier&e &o-petition and unethi&al-ar+eting ta&ti&s are espe&ially asso&iated 0ith saturated-ar+ets. Manipulating so&ial $alues. !he $i&ti- in this &ase isso&iety as a 0hole, or the en$iron-ent as 0ell. !he argu-ent isthat -ar+eting pro-otes &onsu-eris- and 0aste. See also3influen:a, ethi&al &onsu-eris-, anti8&onsu-eris-. n the -o$ie,

AS solutions ha$e -ar+eted its produ&t as the #est. t has -ade

itself a reputation of a -ar+et leader, a &o-pany 0hi&h sells the#est (uality produ&ts. n a&tual, its produ&ts are not a#o$e -ar+etstandards. n one s&ene, the repair person intentionally #urns the&ir&uit #oard so that he &an &harge his &lient for a #urnt &ir&uit#oard. n this 0ay they 0ill earn -ore. Mar+eting for o0n personalinterest, to influen&e peoples opinion and -islead the- isunethi&al. But it is generally follo0ed #y al-ost all &o-panies.!he -oti$e to do #usiness is to earn profit. Many &o-panies0hi&h are &on&erned #rands, are selling produ&ts 0hi&h har- theso&iety in general. Be it &ar#onated drin+s, &igarettes, al&ohol or e$en unhealthy foods. !hey sur$i$e on the prete9t that &onsu-ers0ant it. But they dri$e de-ands 0ith their ad$ertise-ents and#randing. Go$t. &annot ta+e a stand #e&ause they are not&onsidered as unethi&al as drugs et& #y so&iety. !hey thussur$i$e in the good faith of people in general, gi$ing the-in&o-plete infor-ation.


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1) Contrasted the evidence for and against

the existence of emotional intelligence

4issatisfaction is

destructive in two ways% if the

employee e$it or neglect the wor". )n

case of A:0% employees were

dissatisfied with the overall managing

system and behavior. All of them

were maltreated in some situation. @or this reason% they were not

loyal to the company and 9ob. )t reduced the company?s Buality

service to the customers% started giving less respect to the other

employees and the superiors. 6hey were neglecting the

responsibilities continuously. +ut they did not resign because of

scarcity of any other good 9ob. After that the boss of A:0"nows the activity of Roc"et limited% 8e catches the 8arpreet

and insulted him which is the contrasted the evidence for and

against the e$istence of emotional intelligence.

2o% Satisfaction at service 3


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A social loafer createshuge problem in a group and

group wor". When we started

our group assignment or reportor presentation% we divided it in

such a way that everyone in the

group has to perform some part

of the assignment. 0o we didn?t

have any free rider in our

group. 6he reasons behind this are given below1

0ocial loafing mainly occurs when the group is relatively large.

+ut the size of our group is small. 0o everyone was bounded to

complete their wor".!

We have been wor"ing as a group member for a long time

so we "now the capabilities and limitation of the members. 0o

we arranged our wor" in such a way that everyone was assigned

with wor".#

)f there was any conflict regarding the wor" then we

arranged group meeting to solve that problem.&

All the members in a group should have some responsibilities

4 Lessons from the Movie


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• 4ream +ig yet +e 0imple

• -resent movement is the right time to act upon

• Everyone is important. Everyone is born with Freat

-otential• 'a"e your Crew member Responsible G Haluable

• When you lose% 4on?t loose the lesson

• Wal" an E$tra 'ileI +usiness then% is not about cutting

prices but about creating value for the customer

• Ris" 'anagement

• Code of Conduct at Company G Never indulges in personal

aspect.

• 'ergers G AcBuisition aspect

'xam#le of Sales Cor#oration


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=Roc"et 0ales Corporation> is a good e$ample for the new

entrepreneur?s. +ecause it helps to "now how we can get and use the

opportunity. )t does not do any unethical or wrong act with =A:0

Corporation>. 6hey use the opportunity which the =A:0 Corporation>cannot use. Even At the beginning of the =Roc"et 0ingh> movie the

-resident of the =A:0 Corporation> said to 8arpreet 0ingh the

initiator =if you want to go higher in life you should leave your footprint

on your colleagues or other people head and you have to face many

problems>. )t means that all the things that are done by =Roc"et 0ales

Corporation> with =A:0 Corporation> is normal in the business world

if anyone wants to shine. )n the movie we can see that 8arpreet 0ingh%

the founder of the =Roc"et 0ales Corporation>% was a very honest

person. 8e did not do any unethical wor" in his field wor". 8e never

ever thought to do any type of unethical acts for sales order. 0o when

one manager of a leading company offer him bribe he re9ected this and

complain against that manager. @or that wor" 8arpreet 0ingh was

misbehaved by the president of =A:0 Corporation> and his colleagues.

8arpreet 0ingh thought that he would that customers can trust them

easily 6hey give more priority to service rather than sales because good

service helps to increase sales if any customer offer them bribe they do

not ta"e any accept it 6hey do not promise customer false delivery date

6hey give service !& hours We thin" that these strategies are very

important for the new entrepreneur. 6hese rules are important not only

for new comers but also e$isting business or company. Now we can loo"

the internal and e$ternal situation of =A:0 Corporation>. )t was such

type of company where employees were maltreated by its supervisors.6his corporation also was s"imming the mar"et with a very high price.

6hey also thought that only bribe could help to get you order so onI

Conclusion


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8arpreet 0ingh +edi JRanbir 7apoor is a mediocre student with big

dreams of ma"ing big buc"s. 0o what does achap who is not an engineer or doctor do to

ma"e money 0alesK 0elling things to peoplewho don?t need those things is an art that

fascinates 8arpreet. 8e starts his wor" with

whole heartedly.8e started his business with

strong thought that ) am successful% here in

film he e$ecuted suddenly during a phone call lead to buy computers. As if he has

fully established business. 6hen gradually with words and action he developed his

business Every employee has good Bualities of Rising in career. Recognizing the

s"ills is an important tas". 8ere he finds the s"ills of 6echnical person to peon and

from immediate boss to telephone operator. 0o the Receptionist at A:0 becomesthe Customer Relations E$ecutive at Roc"et% while the chai;walla becomes a

computer assembler. As soon as the chai;walla begins to be called 'r. 0rivastava%

he learns a new state of self;respect and worth. Every person in an organization

should be similarly respected Five it to other which you want to have. 6he process

of empowerment brings out the best in employees. 6hus% by ma"ing other

employees eBual co;owners in his company% Roc"et 0ingh acBuires a loyal%

dedicated and hardwor"ing team who wor" day and night to build the company.

Roc"et 0ingh?s failure to sell computer% thought him that it is as"ing people is pre;

reBuisite to become a great salesperson. )f you are hesitant to brea" the ice% startconversations and as" for help and guidance and engage people in discussions% you

then need to cultivate people s"ills. +usinesses today are now defined by a focus

on services. 4elighted and satisfied customers are your ambassadors and their

referral can generate more business than you can handle @rom the starting of

selling of his first computes sales to the success of Roc"et sales Corporation% 0ingh

has wor"ed out his abilities and going through the details% he also too" the ris"

Buiet often. 8e was also ready to sale of his scooter at one point of time.

Management Lessons on Organizational Behavior From the Movie

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