The main objective of management information (MI) is the possession of the necessary information

on operational performance of the regular organization for planning and control. Traditional

techniques such as intuition, general, personal whims and prestige, etc. are now considered

unnecessary in the process of decision making. Modern Management is constantly looking for

specific quantitative information that can help analyze the alternatives proposed and those who

choose its decision. Thus, the functions of modern management information are more popularly

known as "Information Management". And the system by which information is communicated to

management so-called "Management Information System (MIS).

MANAGEMENT INFORMATION SYSTEM

IN STANDARD CHARTERED BANK

1

ACKNOWLEDGMENTS We are thankful to almighty Allah who gave us the strength

and potential to complete that task which was assigned to us

at the start of this semester, then we are thankful to our MIS

instructor Farhana Jesmin whose kind behavior and

guidance makes it easy to complete this task. And we are

also thankful to all of the managers and the subordinates of

Standard Chartered bank who guide us throughout the

project

REVIEW OF

STANDARD

CHARTERED

BANK

Standard Chartered

Bank (Pvt. Ltd) name

comes in 1969 by the

uniting of two banks

the Chartered banking

concern of Republic of

India Australia and

China and Standard

banking concern of

British people South

Africa. This is a

multinational financial

services company with

Headquarters based in

London, United

Kingdom and active in

seventy countries and

more. It has over

1,700 branches

andoutlets with staff

around 80,000 people.

2

TABLE OF CONTENTS:

Organization Introduction………………………………………………………….. 03

BACKGROUNG AND INDRODUTION:.................................................................................. 03

OVERVIEW:…………………………………………………………………………………………. 03

MAIN SERVICES:…………………………………………………………………………………... 03

VISION AND MISSION:…………………………………………………………………………….. 04

AREAS OF BUSINESS……………………………………………………………………………... 04

TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL…………………………….. 05

MAIN OBJECTIVES…………………………………………………………………………………. 05

INFORMATION SYSTEM IN STANDARD CHARTERED………………………………………. 05

MANGEMENT OVERVIEW………………………………………………………………………… 06

Organization computing resources………………………………………………………. 07

Software Resources…………………………………………………………………………………. 07

Hardware Resources…………………………………………………………………………………07

Computing Type……………………………………………………………………………………… 07

ORGANIZATION SAMPLE DATABASE………………………………………………………….…08

Organization transaction processing system………….…………………………... 08

Transaction Processing System……………………………………………………………………. 08

Payroll TPS…………………………………………………………………………………………… 08

Customer Identification……………………………………………………………………………… 09

Employees Record ………………………………………………………………………………….. 09

Real time Banking…………………………………………………………………………………….09

Online Complains……………………………………………………………………………………. 10

Advices………………………………………………………………………………………………... 10

Account Opening……………………………………………………………………………………...11

Online Activity………………………………………………………………………………………… 11

ATM Card……………………………………………………………………………………………...12

Car Financing………………………………………………………………………………………… 13

Management information syatem…………………………………………………. 14

Relationship of MIS with TPS………………………………………………………………………. 14

Conclusion and future work……………………………………………………………….. 17

Limitations & Calculation ………….………………………………………………………………. 17

Findings……………………………………………………………………………………………….. 18

3

Organization Introduction

BACKGROUNG AND INDRODUTION:

The Standard Chartered Group was formed in 1869 through a merger of two banks: The

Standard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and

China, founded in 1853.As its operations came under threat from nationalization programmers

in the countries in which itwas present in the 1970s, the bank sought expansion in developed

countries, particularly the USA. A Standard Chartered Bank (HQ) in Singapore. In Bangladesh

Standard Chartered merged in Grind lays' operations, making Standard chartered not only the

largest foreign bank in the country, but the only one with branches in all four provinces.

OVERVIEW

Standard Chartered Bank (Bangladesh) Limited is Bangladesh’s oldest and largest foreign bank

with over 150 branches in the country. The history of Standard Chartered in Bangladesh dates

back to1863, when the Chartered Bank of India, Australia and China first established its

operations inKarachi.In2006 Standard Chartered Bank acquired Bangladesh central Bank.

On30 December 2006, Standard Chartered merged Union Bank with its own subsidiary,

Standard Chartered Bank (Bangladesh), to create Bangladesh sixth largest bank.

MAIN SERVICES

Consumer Banking:

Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic

Banking, and Wealth Management products. In order to maximize customer convenience, they

offer 24-hour Phone Banking, statements, SMS Banking, ATM Cards and VISA Debit Cards, as

well as Online Banking and state of the art branches.

Wholesale Banking:

Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance,

Derivatives & Fx Options, Commodity Finance and deposit products.

Islamic Banking:

Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive

international banking services and a wide range of Shariah compliant financial products that are

based on Islamic values

4

VISION AND MISSION

Vision

To be the preferred provider of Islamic financial products in the market.

Mission

To create exceptional value for our clients, investors and staff; through market leadership in

providing innovative Shariah compliant products and solutions, and by adopting and living our

core values.

AREAS OF BUSINESS:

Standard Chartered have branches in all the main 25 cities of Bangladesh. It has more than 150

branches in Bangladesh.

5

TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL

Standard chartered is operating more than 150 branches in about 25 cities of Bangladesh

.Standard Chartered has a history of over 150 years in banking and operates in many of the

world's fastest-growing markets with an extensive global network of over 1,400 branches

(including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific

Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of

the world's most international banks, Standard Chartered employs 60,000 people, representing

over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports

the Bank's growth as the world increasingly becomes one market.

MAIN OBJECTIVES:

Standard Chartered Bank is an international bank, focused on the established and emerging

markets of Asia, Africa, the Middle East and Latin America with an extensive global network of

more than 600 offices in over 50 countries. The three principal business groups are Treasury,

Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer

outstanding value to their customers by providing knowledgeable, efficient and reliable servicein

a personal, helpful and responsive manner. Central to this service philosophy is the professional

consultative approach they take with each customer. By getting to know the customer better,

they can identify the customer's needs and match them with quality products which suit their

best.

INFORMATION SYSTEM IN STANDARD CHARTERED

As standard chartered started their business in

Bangladesh in 2006 so as such there is no Pre-IS era of

standard chartered bank in Bangladesh. They are using

IT since the start of their business in Bangladesh. IT

creates an evolution in whole world in every business

and so in banking system. Now in standard chartered

with the help of IS the daily transactions are recorded in

branch computers and these branch computers are

then connected to the main head office server so in this

way they keep their daily process update on daily basis.

As Time is money, and due to IS standard chartered bank make thousands of transactions per

day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees

can easily connect with other branches, customer service get improved, and online banking

emerged and lot of others benefits. Standard Chartered Online is an innovative Online Banking

service that you can tailor to suit your precise banking needs. It gives you convenient, round-

the-clock banking services ranging from day-to-day account transfer transactions to real-time

valuable financial information. Now you can manage your finances anytime, anywhere.

6

CEO

MANGEMENT OVERVIEW

Organization management chart

Business process model

Regional

Managers

Regional

Managers

Regional

Managers

Branch

Manager

Branch

Manager

Branch

Manager

Branch

Manager

Branch

Manager

Executive Directors

Branch

Manager

Administration and Management R & D System

HRM Workforce Planning System

Technology Development

Computerized Ordering System

Organization

value Chain Sales

Operations Services Inbound

logistics

Secon

dary

Activiti

Primary

Activitie

Outbound

logistics

7

Organization computing resources:

Software Resources:-

Following software’s are used for the functioning of our information system and organization;

Application Software:-

Following application software’s are used in our organization and functioning of our information

system;

1. Microsoft Office

2. NOD32 Anti-Virus

3. Adobe Reader

System Software:-

Following application software’s are used in our organization and functioning of our information

system;

Operating System (Windows XP, 7, 8 and Linux) for PC’s.

Windows 2010 server for mainframes.

Hardware Resources:-

Following hardware resources are required for the functionality of IS and organization:

1. Personal computers

2. Canon Document Scanners

3. HP Printers

4. Networking cards

5. Currency counter

6. Coin counters

7. HP Digital Scanners

8. Dell Mainframes

Computing Type:-

In Standard chartered bank, they are using client/server network because it is accessible and

the employees easily share the data and this network is cheaper than others and this is easily

maintainable and manageable. All the data save in main server or HUB and employees can

easily access it. This type of computing system provides an easy access and efficient flow of

data, which increase the functionality of organization.

8

Organization transaction processing system

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. PSs collect, store,

modify, and retrieve the transactions of an organization. A transaction is an event that generates

or modifies data that is eventually stored in an information system. From a technical perspective,

a Transaction Processing System (or Transaction Processing Monitor) monitors transaction

programs, a special kind of programs. The essence of a transaction program is that it manages

data that must be left in a consistent state.

TPS in Standard chartered bank:

Effective transaction processing system is working in Standard chartered bank that offer

enterprise the means to rapidly process transactions to ensure the smooth flow of data and the

progression of processes throughout the enterprise.

Payroll TPS

In Standard Chartered payroll TPS is designed to get information and record of the employ and

then to calculate his/her annual earning. It get information about the employee from the

employee’s department and from general ledger and send it to payroll TPS from where it links

that information with the previous record and prepare a report which is forwarded to

management. Management takes notice the “LN” record of the employee’s efficiency to work

and may declare added bonus or other incentive. This reports checked and approved by the

branch manager after which check is issued to the employee. And when that check is cashed,

the record is updated in the general ledger as well as the master payroll (HUB).

Emplo

yee

Data

Genera

l

Ledger

Payroll TPS

Payroll

Master File

(HUB)

Manageme

nt Reports

Check

Passes

by

Manag

er

Check

Issued to

Employee

Genera

l

Ledger

9

Customer Identification:

In Standard Chartered bank there is their own information management named software

“Virses” is working which is connected to NADRA. So if any new client wants to open an account

in the bank the system automatically send a request to NADRA to check and verify the customer

ID number. Which helps the management to identify whether he/she is using his original ID card

or not.

Employees Record:

All employees are supposed to login when they enter the bank and logout on leaving, by tracing

their thumb impressions on biometric device. This device is connected with the HUB which

continuously makes record of their hours spent in the bank. Moreover, the bank has their own

setup named “LN” which makes records of all the transactions made by an employee. This help

management to monitor the working efficiency of an employee.

Real time Banking

In many circumstances the primary factor is speed. For example, when a customer withdraws a

sum of money from his or her account the transactions are processed and the account balance

updated as soon as possible, allowing both the bank and customer to keep track of funds. The

Input

(ID #)

Virses

Managemnt

HUB

NADRA

(customer)

cffffsssc))identificati

Employe

e Job

Login Biometric Device

& LN HUB

Employe

e Job

Logout

10

new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The

updates are made entered there and finally the update is done.

Online Complains

Standard Chartered bank allows the customer the option of online complains. The customer

submits the online complain which is then processed by Customer Service TPS which is linked

by management and after the problem identification it is send to the concerned department.

Advices

As all of the record of the customers are stored in main server (HUB) of Standard Chartered

bank, so incase if someone account balance is getting near to zero the system automatically

alert the management about that. Then manager take manual action and send him/her the

advice (letter, mail or phone call) to check the account balance.

New

Transacti

ons,

Updates

LN

HUB

Update

d

Custome

r Queries

Customer

Service TPS

Identify

Problem

Send to

Concerne

d Dept.

11

Account Opening

This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no.,

and income, city name. Process: Information send to the “verses”. Output: new account

opened in the bank.

Online Activity

Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the transaction.

Process: The information will send to organization server (HUB).

Output: Transfer of fund to the concerned branch

Account Alert

Management

HUB Advices Send

to Customer

Applica

nt

Identification

Virses

A/

C

De

pt.

Customer

Service TPS

HUB

New

A/C

Opene

d

12

ATM Card

Purpose: Easy with draw of cash.

Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to “virses” which directly linked to NADRA. If information is

correct then it is forward to customer service center.

Output: Issue of credit card.

Custom

er

Customer

Service TPS

HUB

A/C

Dept

Fund

Trnsfr to

Concerne

d Branch

13

Car Financing

Purpose: Leasing a new car. Input: Account title, down payment amount.

Process: The information is send to the HUB and verify the account of customer and make the

schedule for leasing for the given period of time.

Output: Customer can get a new car.

Applica

nt

Identification

Virses

A/

C

De

pt.

Customer

Service

TPS

HUB

New

A/C

Opene

d

ATM

Issued

Applic

ant

Identificatio

n

A/C,

Financ

e Dept.

Customer

Service

Managers

HUB

Issuen

ce

14

Management information system

Relationship of MIS with TPS:

MIS reports and summarizes the organization’s basic operations and these reports come from

the basic transition processing systems. In case of our organization the TPS’s of ATM Cards,

Payroll and Customer identification etc. provide the basic information about the organization’s

activities. These activities are then summarized in the form of reports for the manager so that

they can check whether the firm is working properly or not. If there are some flaws then they

take control measures to fix those flaws

15

Customer account data

Payroll master MIS FILES File

Payroll data of employee

C.I info master File

Customer data

Employees Info Master file Employee’s data

Customer Account Master File Customer data

Customer Queries Master File Customer complains data

Customer Master File

Transaction processing system Management Information system

Payroll TPS

Customer

Identification-n

TPS

Employee

Record TPS

Real time

banking TPS

Customer

service TPS

ATM Cards

PS

16

Customer master MIS FILES File

Payroll data of employee

Customer info Master File

Customer data

Customer Master file Employee’s data

Customer Master File Customer data

Manager

Transaction processing system Management Information system

Advices TPS

Customer

account TPS

Online

activity TPS

Car Financing

TPS

MIS Reports

17

Limitations The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. It’s mainly customized by their own employees. That’s why it takes low level responsibilities. Management cannot use this software for market analysis, hypothesis testing or client segmentation. However this software has some new features, but that should be more developed. Using of this software is rarely new. So, it needs more time to make itself as an international standard. SCB use high range software but skilled technicians are not available in Bangladesh. For any kind of software problem bank has to contact with a software company which located in other country. Which hamper the banking system. The network frequency in Bangladesh is not good. Some time it does not works. Fiber optical is not fully operated in Bangladesh. So sometimes the server does not work. If the server does not work the ATM network is stopped. In some banks’ prediction is wrong.

In some case planning is wrong.

The present software is not capable to store huge volume of data.

SCB has 12 luck clients but the software capable to store only 3 to 4 luck client data.

Presently bank operates their activity by increasing RAM.

Conclusion and future work

CONCLUSION

A management information system is a system or process that provides the information

necessary to manage an organization effectively. MIS and the Information it generates are

generally considered essential components of Prudent and reasonable business decisions. This

report discuses all the activities that the Management Information System perform in our

selected organization “Standard Chartered Bank (Bangladesh)”.The reports starts with the

background history of the bank such as when it establish in Bangladesh, the branches, pre and

post era etc. It explains all the TPS how the transactions are made by the bank, using of these

TPS from the new events such as account opening, new allowances etc to the routine work

including cash and payments record, updating of records, payroll and the processing of the

complaints. These TPS holds all the activities from the manager and employees to the

customers. The report discuss the inbound and the outbound logistics and relate all the

processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and

satisfactory services to their customers. Also includes the inter relations, of all the entities in the

database of the bank. ERD diagram represents all these relations.

18

Findings

The bank is using the IS very efficiently and increasing its profitability, but still there are many

things that should be improved.

a. With the increase in the technology, the bank should made it IS up-to-date for

providing best services to their customers and attracting more customers and

increasing its productivity.

b. The security of these system should be made.

c. Credit cards system should be improved providing the unique facilities to their

customers which the other banks has not yet introduce.