Managed MaineCare Initiative (MMI) Stakeholder Advisory and Specialized Services Committees November...

Managed MaineCare Initiative (MMI)

Stakeholder Advisory and Specialized Services Committees

November 19, 2010November 19, 2010

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Meeting Agenda

Welcome and Introductions 1:00 – 1:00 PM

Discussion: RFP Model Design 1:10 – 3:00 PM

RFP Work Groups (K. Beckendorf)

Proposed Model Design Presentation (J. Hardy)

Populations and Services Update (J. Fralich)

Workgroups and Committee Updates 3:00 – 3:30 PM

Member Standing Committee (R. Strout and R Chaucer)

Quality Working Group Update (J. Yoe)

Next Steps (N. Edris) 3:30 – 4:00 PM

Message board for committees

Wrap Up/Feedback to Design Management Committee

Next Meeting December 17, 2010

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RFP Design Work Groups

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RFP Design Work Groups

Existing Work Groups

Special Services Work Group

Quality Work Group

Newly Established Work Groups

Operations Work Group

Finance Work Group

Regulatory/Policy Work Group

• Answer operations-related questions for the transition to managed care

• Focus on coordination issues with FFS and state services

• Sample topics include:• Pharmacy management• Third-party liability

coordination• Non-emergency

transportation coordination

• Develop recommended approach to financial design elements of program

• Sample topics include:• Rate approach• Risk corridor/risk sharing

approach• Financial incentive approach

• Track design against state and federal requirements

• Develop required regulatory documentation for program

• Sample topics include:• State Plan Amendment• Waivers• Managed Care Rule

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RFP Model Design

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Program Considerations

Consideration Recommendation

Will any geographies be excluded (e.g., rural)?

No, the RFP will cover the entire state.


Will any state plan benefits be carved out from the contractors?

See Services Matrix for details Pharmacy: While the administration of the pharmacy benefit will not be carved out from the MCOs, the State will maintain a single PDL/formulary for FFS and the MCOs.

Will contractors be allowed to offer additional benefits?

Yes, contractors may choose to offer additional benefits. However, they cannot reduce or eliminate existing benefits.

Does the Department want to encourage the contractors to offer specific “in lieu of” services?

The Department is open to “in lieu of” services.

Covered Populations

Benefits

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Operational Model Considerations: General


How many contractors will the State select? The State will select two contractors.

Will the State only contract directly with MCOs and require ACO involvement, or will it contract directly with ACOs?

Provider organizations will be allowed to bid as long as they meet all RFP requirements, including the requirement to have a Maine HMO license.

Will the State deploy a hybrid approach – contracting with both MCOs and ACOs?

The State will create a market where provider organizations and MCOs can partner.

Will the program design vary by geographic area; i.e., for rural versus urban areas?

No, the design will be consistent across the state.

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Operational Model Considerations: General


How will payment reform principles be incorporated into the model?

The RFP will require MCOs to outline their approach to payment reform, and the State will evaluate this in the scoring. A Year 2 incentive payment will be used to reward MCOs for following through with their proposals.

How will the initiative relate to payment reform/medical home pilots?

The State will include a provision in the RFP that the contractor would be required to participate if Maine signs up for a pilot project (includes pilots beyond PPACA).

What regulatory requirements will bidders need to meet from an insurance/licensure perspective?

An MCO can submit its proposal without a license, but must be working towards obtaining one and have one in place when signing the contract. However, network robustness will be scored in the RFP response evaluation.

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Operational Model Considerations: Payments


What level of risk will the contractors assume?• Full risk? • Downside risk?• Upside only? • Depends on the contractor? (MCO versus

ACO)

The contractor will assume full risk.

How will adverse selection be addressed?• Risk adjustment? • Stop loss?• Reinsurance?

A risk adjustment strategy will be employed that combines demography, geography, and member-level acuity.

Will the State define provider reimbursement methodologies or rates?• Out-of-state provider payment policy

(including Reid providers)?• Use of FFS fee schedule?• Use of FFS payment methodology?

MCOs will not be allowed to set reimbursement rates below Medicaid FFS rates. MCOs may have different prior authorization requirements (approved by the State) than FFS requirements. MCOs may have to negotiate rates with out-of-state providers.

• What financial monitoring standards will be applied?

To be discussed as part of Finance Working Group.

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Operational Model Considerations: Enrollment


Will eligible members have a choice of contractors? Will they have a choice in rural areas?

Eligible members will have a choice of two contractors across the entire state.

How frequently will members be allowed to change contractors?

Members can disenroll during the first 90 days. After the first 90 days members will have an opportunity to change contractors annually, with an earlier option based on cause. The goal will be to align this requirement with the Health Insurance Exchange.

How will an enrollment broker be used? Because the State can potentially use the Exchange as an Enrollment Broker in the long-term, the recommendation is to contract an Enrollment Broker for two years, with an option to renew if the Exchange is not operational.

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Operational Model Considerations: Enrollment


How will members who do not make a contractor selection be auto assigned?

Auto assignment would occur in tiers:1.Assign to MCO whose network includes the member’s current PCP, if available.2.If member is not assigned based on PCP relationship, apply policy algorithm such as plan size, technical RFP score (non-cost), quality scores, etc. 3.Migrate to using quality metrics in Year 2 or 3 of the contract. Members ho are auto-assigned can disenroll during the first 12 months if it is determined their doctor is not part of the assigned network, but part of the other MCO’s.

Will members be guaranteed provider choice?

This will be a challenge in rural areas. The State will create a standard, but then allow MCOs to create their “best-effort” network.

When will members be able to go out-of-network?

The State will approve MCO out-of-network payment policies. Over time – and with State approval – MCOs will be allowed to develop closed or tiered networks.

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Operational Model Considerations: Quality & Data


How will quality incentives/penalties be constructed?

The Department will develop a core set of quality measures for incentives/penalties from the larger universe of measures. Measures may change annually.

What performance standards will be required? How will compliance be enforced?

To be determined by the Quality Working Group.

What reporting and data submission requirements will be required?

To be determined by the Quality Working Group.

Will NCQA accreditation be required? NCQA will be required for all MCOs. MCOs without NCQA accreditation will have a grace period to achieve accreditation.

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RFP Considerations


Will the State contract with a single set of MCOs for all phases of enrollment or reprocure with each phase?

It is the State's intention to have two MCOs for the entire population. However, if an MCO fails its readiness review for either Phase 2 or Phase 3, a new RFP will be released for the new phase(s) in order to replace the failing contractor (s).

How will the RFP be scored? What mix of value will be applied between technical and cost?

If the State accepts the rate-setting proposal below, scoring will be based solely on technical criteria.

Will rates be competitively bid? Provide bidders with the PMPM price/rate, which will include assumed savings. The State will choose its desired actuarially sound rate range on an annual basis. State may choose to set rate at the low end of the rate range, but allow MCOs to earn bonuses based on criteria such as quality.

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RFP Considerations


How much data will the State provide during the RFP process?

The State will provide a vendor data book during the RFP process.

If the State allows direct contracting with ACOs, will there be a separate RFP for ACOs?

There will not be a separate RFP for ACOs, but they will be able to bid under the same requirements as MCOs.

What financial monitoring standards will be applied?

To be determined by Finance Working Group.

What performance metrics will be required? What will be the penalty structure?

To be determined by Finance Working Group.

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Regulatory and Policy Considerations


Will the managed care program be implemented through a State Plan Amendment (SPA), a waiver, or a combination?

Year 1 will be implemented through an SPA. Year 2 may require a waiver. Year 3 will require a waiver.

Are there legal or regulatory barriers to include Behavioral Health (BH), substance abuse (SA), and/or Developmental Disability (DD) services in the program? (e.g., consent decrees, confidentiality laws)?

While Kelly consent decree still exists, others have gone away. Confidentiality for family planning and school-based health clinics, as well as other Maine statutes and regulations. will be addressed in the quality standards.

How will the managed care programaffect the State's hospital reimbursement and provider tax?

The hospital supplemental payments will continue outside the MCOsand the implementation of DRGs will continue.

What regulatory requirements will bidders need to meet from an insurance perspective?

The Department needs to follow up with the Bureau of Insurance to discuss possible licensure requirements.

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Longer-Term Considerations


Will the 2014 expansion population be rolled into the program?

Existing Medicaid-eligible parents over 133% of the FPL will be covered through the Exchange. Childless adults under 133% of the FPL will be enrolled in the MCO program (this includes the childless adult population on the waiting list).

Will the State choose to implement a basic health plan option in 2014 and enroll those eligible members into the managed care program?

Under consideration.

Will residents eligible for subsidies in 2014 have access to the MCOs and ACOs?

The Medicaid MCOs will be required to offer an individual and small group product on the Exchange.

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Population Approach

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Guiding Principles for Populations

To manage the whole patient

To reap the financial benefit of managing the continuum of services

To maintain one system of care for family units

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Populations in Managed Care

Mandatory Enrollment Parents and Children

• (except children with special needs) People on the non-categorical waiver Adults, older adults, and adults with disabilities living in the

community• (see list of adults excluded until Year 3)

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Voluntary Enrollment

Children with Special Needs • Voluntary enrollment in Year 1

• Mandatory enrollment in year 2 o Will need to get a Waiver

People who change from mandatory to voluntary status • Ex: children who develop a special need

People who change from non-dual to dual status

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Definition of Children with Special Needs

Children identified using RAC codes• Children who are eligible based on SSI

• Children who are in state custody, foster care, child protective custody, and adoptive assistance

Children identified based on service use• Children with Serious Emotional Disturbance o (§65.06-8and §65.06-9)

• Children with Intellectual Disability/Autism Spectrum Disorder (§28)

• Children with Medical Conditions (§13.03(D); PDN, Levels IV and V)

• Children in residential settings (Therapeutic Foster Care and who have SED/ID/Autism Spectrum Disorder) (§97 Appendix D)

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Groups Excluded Until Year 3

People who are dually eligible (MaineCare and Medicare) People on a home and community based waiver (§19, 21,22, 29 and 32– if approved) People on the HIV/AIDS Waiver People in nursing homes (more than 90 days) People in ICR-MR’s People in some of the private non-medical institutions (PNMI’s Appendix C and F)

Appendix C – Residential Care Facilities Appendix F – People with MR/other PNMIS for medical/remedial services (includes people

with brain injury)

People in adult family care homes (§2) People receiving affordable assisted living services (PDN level IX) People receiving private duty nursing – Level V People with other health insurance Children on Katie Beckett People who are medically needy/spend-down Members of federally recognized tribes

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Phased Approach to Populations

Mandatory

Excluded

Voluntary

The Department is proposing a three-year approach to phase populations into managed care

Population Group Year 1 Year 2 Year 3Dual-eligibles

People who are dually-eligible Non-Dual-eligibles

Parents and Children (including SCHIP; excluding children with special care needs)

People on the Non-Categorical Waiver

Blind and Disabled Adults (non-duals/not receiving HCBS waiver or PDN level V or IX)

Older adults (non-duals/not receiving HCBS waiver or PDN level V or IX)

People receiving PDN level V

People receiving home and community based waivers (§19 and 21,22 and 29)

People on the HIV/AIDS waiver

Children eligible through the Katie Beckett program

People in NF or ICF-MR

Adults in Private Non-Medical Institutions (PNMIs)

Appendix B: Substance Abuse Treatment Facility Appendix E: Community Residences for People with Mental Illness

Appendix F: Residence for People with Mental Illness

Appendix C: Residential Care Facility Appendix F: All Other Community Residences for People with Mental Retardation / Reimbursement for Non-Case Mixed Medical and Remedial Facilities (Includes Brain Injury)

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Phased Approach to Populations (continued)

Mandatory

Excluded

Voluntary


Population Group Year 1 Year 2 Year 3Non-Dual-eligibles

Adults receiving Private Duty Nursing (PDN) Level IX (Assisted Living)

People in Adult Family Care Homes (§ 2)

People who Spend Down or are Medically Needy

Children with special care needs

Children who are eligible based on SSI based on Recipient Aid Category (RAC) code

Children in state custody, foster care, child protective custody, and adoptive assistance base on RAC code

Children with Serious Emotional Disturbance. This includes:

Children who access Children's Assertive Community Treatment (ACT) under §65.06-8

Children who access Home and Community Base Treatment (HCBT) under §65.06-9

Children with Intellectual Disability/Autism Spectrum Disorder §28

Children with medical conditions Children receiving Targeted Case Management for chronic medical conditions under §13.03 (D)

Children receiving Private Duty Nursing Services Levels IV & V under §97

Children in PNMI under Appendix D of §97. This includes: Children who are in Therapeutic Foster Care

Children who have SED/ID/Autism Spectrum Disorder

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Phased Approach to Populations (continued)

Mandatory

Excluded

Voluntary


Population Group Year 1 Year 2 Year 3Groups of Special Interest (Covered in Non-Dual Populations Above)

Terminal illness (people enrolled in Hospice are voluntary)

People receiving home and community based state plan services (inc. consumer directed and PDN)

Adults with Severe and Persistent Mental Illness (SPMI)*

People with brain injuries who are not in PNMI Appendix F

People with other health care insurance

Members of Federally Recognized Tribes

People who change from mandatory to excluded (e.g. A person who is not on a waiver, but becomes eligible)

People who change from non-dual to dual status

People who change from mandatory to voluntary (e.g. Children who develop special needs)

Notes

*The status of this group (Adults with SPMI) under managed care is under discussion

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Services Approach

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Phasing of Services into Managed Care

Most services will be managed services (i.e. included in the capitation rate) of the managed care entity in Year 1

Some special services will be fee-for service (carved out of the capitation rate) in Year 1 and managed services in Year 2

Most home and community based and long term care services will be fee for service (carved out of capitation rate) in Years 1 and 2; and managed services in year 3

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Services Added to Capitation Rate in Year 2

Special Services The following services will be fee for service (carved out of

capitation rate) in Year 1 and managed services (included in the capitation rate) in Year 2

• Rehab and Community Supports for Children (§28)• Children’s Assertive Treatment Services (§65)• Children’s Home and Community Based Treatment (§65)• PNMI services for People with Mental Illness (§97; Appendix E)

• Rehabilitation Services (§102)

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Services added to Capitation Rate in Year 3

Home and Community Based & Long Term Care Services The following services will be fee for service (carved out of the

capitation rate) in Years 1 and 2 and managed services (included in the capitation rate) in Year 3

• Adult Family Care Services (§2)

• Consumer Directed Attendant Services (§12)

• Home and Community Based Waiver Services (§19, 21, 22, 29 and 32 – if approved)

• Day Health (Section 26)

• MaineCare Hospice Services (§43)

• ICF-MR Services (§50)

• Nursing Facility Services -- greater than 90 days (§ 67 )

• Private Duty Nursing Services (§96)

• Private non-medical services (§ 97 Appendix C and F)

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§ Service Year 1 Year 2 Year 3§2 Adult Family Care Services FFS FFS MS

§3 Ambulatory Care Clinic Services (Includes school-based health clinics) MS MS MS

§4 Ambulatory Surgical Center Services MS MS MS

§5 Ambulance Services MS MS MS

§7 Free-standing Dialysis Services MS MS MS

§12 Consumer Directed Attendant Services FFS FFS MS

§13 Targeted Case Management Services* MS MS MS

§14 Advanced Practice Registered Nursing Services MS MS MS

§15 Chiropractic Services MS MS MS

§17 Community Support Services MS MS MS

§19 Home and Community-Based Benefits for the Elderly and for Adults with Disabilities FFS FFS MS

§21 Home and Community Benefits for Members with Mental Retardation or Autistic Disorder FFS FFS MS

§22 Home and Community Benefits for the Physically Disabled FFS FFS MS

§23 Developmental and Behavioral Clinic Services MS MS MS

§25 Dental Services MS MS MS

§26 Day Health Services FFS FFS MS

§28Rehabilitative and Community Support Services for Children with Cognitive Impairments and Functional Limitations FFS MS MS

§29 Community Support Benefits for Members with Mental Retardation and Autistic Disorder FFS FFS MS

§30 Family Planning Agency Services MS MS MS

§31 Federally Qualified Health Center Services MS MS MS

Phased Approach to Services

The Department is proposing an approach to phase services into managed care over 3 years

MS Managed Services: Service is included in the capitation rateFFS Fee For Service: The services will not be in the capitation rate and OMS will continue to pay the provider on a FFS basis.

Notes: * Treatment of targeted case management will be reviewed for each service to identify operational and other considerations

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§ Service Year 1 Year 2 Year 3

§32Children with Intellectual Disabilities and Pervasive Developmental Disabilities and Autism Spectrum Disorder** FFS FFS MS

§35 Hearing Aids and Services MS MS MS

§40 Home Health Services MS MS MS

§41 Day Treatment Services*** FFS MS MS

§43 Hospice Services FFS FFS MS

§45 Hospital Services MS MS MS

§46 Psychiatric Hospital Services MS MS MS

§50 ICF-MR Services FFS FFS MS

§55 Laboratory Services MS MS MS

§60 Medical Supplies and Durable Medical Equipment MS MS MS

§65 Outpatient Services (mental health and substance abuse treatment) MS MS MS

§65 Medication Management MS MS MS

§65 Neurobehavioral Status Exam and Psychological Testing MS MS MS

§65 Crisis Resolution Services MS MS MS

§65 Crisis Residential Services (except adults with DD) MS MS MS

§65 Family Psychoeducational Treatment MS MS MS

§65 Intensive Outpatient Services (substance abuse treatment) MS MS MS

§65 Opioid Treatment (substance abuse treatment) MS MS MS

§65 Children's Assertive Community Treatment FFS MS MS

§65 Children's Home and Community Based Treatment FFS MS MS

Phased Approach to Services (continued)



Notes: ** If waiver is approved ***§41 was repealed and all services are now in §65 (listed here for actuarial purposes)

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§ Service Year 1 Year 2 Year 3§67 Nursing Facility Services (Short-stay--30 days) MS MS MS

§67 Nursing Facility Services (long-term services) FFS FFS MS

§68 Occupational Therapy Services MS MS MS

§75 Vision Services MS MS MS

§80 Pharmacy Services MS MS MS

§85 Physical Therapy Services MS MS MS

§90 Physician Services MS MS MS

§94Prevention, Health Promotion, and Optional Treatment Services (Includes both periodic screening, etc. for general child population & specialized services for children with special health care needs) MS MS MS

§95 Podiatric Services MS MS MS

§96 Private Duty Nursing and Personal Care Services FFS FFS MS

§97 PNMI Appendix B: Substance Abuse Treatment Facility MS MS MS

§97 PNMI Appendix C: Residential Care Facility FFS FFS MS

§97 PNMI Appendix D: Residential Child Care Facility (if child voluntarily enrolls) MS MS MS

§97 PNMI Appendix E: Community Residences for People with Mental Illness FFS MS MS

§97PNMI Appendix F: Community Residences for People with Mental Retardation / Reimbursement for Non-Case Mixed Medical and Remedial Facilities (Includes Brain Injury) FFS FFS MS

§101 Medical Imaging Services MS MS MS

§102 Rehabilitative Services FFS MS MS

§103 Rural Health Clinic Services MS MS MS

§109 Speech and Hearing Services MS MS MS

§113 Transportation Services MS MS MS

Phased Approach to Services (continued)



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Quality Work Group Update

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Major Tasks

Quality Domains

Quality Standards

Quality Measures

State Oversight Responsibilities

External Quality Review Responsibilities

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Domains of Quality Standards(Based on CMS Quality Strategy)

ACCESS: Availability of services Network adequacy Coordination and continuity of care Authorization of service

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Domains of Quality Standards

STRUCTURE AND OPERATIONS: Provider selection Enrollee information Confidentiality Enrollment and disenrollment Grievance system Sub-contractual relationships and delegation

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Domains of Quality Standards

MEASUREMENT AND IMPROVEMENT: Practice guidelines Quality assessment and improvement program Health information system

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Updates & Wrap Up

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Stakeholder Input Follow-Up

The MaineCare team has been tracking input from stakeholders and is actively responding

Following today’s meeting, a document will be shared with stakeholders describing how each issue has been addressed

To continue the discussion on these issues and increase stakeholder communication with each other and the team, we have created an on-line discussion board.

Log-in at: www.deloitteonline.com Log-in at: www.deloitteonline.com

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Commenting on the Discussion Board

Discussion Board for each Stakeholder Group

Meeting Schedule Calendar

Start a new topic

Comment on a previous topic

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Appendix

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First time access – log in

To log in:• Click the room link in your

invitation or type the room URL into your Web browser.

Alternatively, you can use www.deloitteonline.com

• When the Deloitte OnLine login page displays in your browser, type your user name and temporary password; then click Log in.

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First time access – keys to access

There are three keys to accessing Deloitte OnLine. Each will be sent to you in a separate e-mail for security purposes.

1. Invitation to the room2. Username (your e-mail address)3. Temporary Password

• Your temporary password is randomly generated.• You will be asked to change it upon first login.

It is recommended that you save these three e-mail messages for future reference.

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First time access – 4 items to address

The first time you log in, Deloitte OnLine will prompt you to address four areas:1. Change password2. Legal agreement3. Software options4. Secret questions

Each of these areas will be discussed in the next few slides.

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First time access – 1. Change password

You will be required to change the temporary password to your own, strong password

A strong password meets the following criteria: •Is least 8 characters in length•Includes at least three of the following:

‒ UPPER CASE‒ lower case‒ numbers (1,2,3,56,78)‒ special characters (&, #, %, ^)

Note: passwords expire every 90 days.

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First time access – 2. Legal agreement

• You will be required to accept the legal agreement prior to using Deloitte OnLine.

• The legal agreement will not appear again after you accept it, but you can read it at any time by clicking the link in the banner.

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First time access – 3. Secret questions

• Secret questions are used to verify your identity if you forget your password and/or need to contact Deloitte Online technical support.

• You will be prompted to invent three questions and provide answers to these questions.

• Be sure to make your answer to each question very simple. You must recall the exact answer to each of the questions to verify your identity.

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First time access – 4. Software options

Software Options page• Select your time zone.• Select the “just the web browser”

feature.

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Login page

You have already become familiar with the login page and what happens when you first access Deloitte OnLine.

However, the login page is also where you will find helpful information if you:• Forget your password• Need to change your password• Need to contact Deloitte OnLine technical support

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Login page – forgot your password

If you forget your password:

•Go to the login page.•Type your user name. •Click Forgot your password under the password field.•Answer the secret questions that appears to verify your identity. Note: The answers must be entered exactly (see: “secret questions” slide).•A new password will be e-mailed to you.

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Login page – change your password

To change your password:

•Go to the login page.•Type your user name.•Click Need to change your password? Under the password field •The wizard will ask you to:

1. Type your old password.

2. Type your new password twice.

Managed MaineCare Initiative (MMI) Stakeholder Advisory and Specialized Services Committees November...

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