Managed IT Services Providers in Malaysia
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Managed IT Services Providers in MalaysiaComprehensive management of your IT ecosystem, Managed IT Services Providers in Malaysia so you can focus on your business Managing technology in a world of digital transformation is a challenging task. As customers and partners expect better engagement, fresher ideas and services, and more consistent delivery, the bar is frequently raised.
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Application Managed Services
fourtitude.asia has over 20 years of experience in application modernisation, re-factoring and customised development across multiple platforms. This has enabled us to hone our skill sets and experience in the following areas:Fully-managed Support
This model provides round-the-clock L1 to L3 support. By proactively monitoring, managing and improving your IT ecosystem, our team will be able to optimise its overall performance and prevent unnecessary outages.
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Corrective Support
Also known as Level 2 Break/Fix support (L2). Level 1 Service Desk support (L1) monitors for downtime, determines the issue, and logs a ticket. At L2, we handle issues escalated from L1 through remote support or by resolving it for you on-site.
Resolution Support
This translates to Level 3 Permanent Resolution support (L3), which encompasses code- and infrastructure-level rectifications and enhancements. Server-side support also begins at L3.
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Systems Managed Services
fourtitude.asia can assist in the architecture, modernisation, and management of your entire systems infrastructure and lifecycle, be it private-, public-, hybrid-, or multi-cloud.
We are able to assist our clients adopt, monitor, and manage on premise, hybrid, fully-cloud or multi-cloud architecture. By distributing workloads where they make the most sense, across multiple mainstream platforms, we are able to continuously optimise and maximise cloud performance and efficiency.
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Infrastructure Managed ServicesOur team can help you monitor and maintain the performance and availability of your organisation’s hardware, Managed IT Services Providers in Malaysia such as computing & network equipment, storage resources, power & cooling infrastructure, and more. If needed, we can also advise on and assist you with the acquisition and installation of business-specific hardware components.
Depending on your Service Level Agreement (SLA), our services may also include infrastructure maintenance, patching, support, recovery, and/or upgrade. These services prevent any loss of efficiency and productivity caused by malfunctioning or obsolete hardware.