Managed Competition A Tale of Two Fleets – One Fleet Manger
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Deputy Director Fleet Services City of San Diego. John Clements. Managed Competition A Tale of Two Fleets – One Fleet Manger. Why Do We Have Government?. Without Government We Would Never Know What A Dangerous World We Live In!. - PowerPoint PPT Presentation
Transcript of Managed Competition A Tale of Two Fleets – One Fleet Manger
Managed Competition A Tale of Two Fleets –
One Fleet Manger
Managed Competition A Tale of Two Fleets –
One Fleet Manger
Deputy Director
Fleet Services
City of San Diego
Deputy Director
Fleet Services
City of San Diego
John ClementsJohn Clements
Why Do We Have Government?
Without Government We Would Never Know What A Dangerous World We Live In!
Managed Competition – A Tale of Two Fleets – One Fleet Manager
What are we going to talk about?
• What Managed Competition Is
• What Managed Competition Is Not
• What Invites Managed Competition Into Your House
• Tips for Being Competitive
Managed Competition - A Tale of Two Fleets – One Fleet Manager
What is Managed Competition ?
• One of Many Tools to Improve Service Levels and/or Reduce Costs
What are other tools? • Informal changes from within the organization – “Grass Roots Stuff”• Formal changes from within the organization – BPRs, Direct Orders• Informal changes from outside the organization – Suggestion
awards• Formal changes from outside the organization – contracting out or
managed competition
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Managed Competition by Definition is:• A Formal and Structured Process
• Whereby an Organization Selects a Program
• Issues a Formal Solicitation for a Service Provider
• Accepts Proposals from Both Private Sector Contractors and In-House Employee Groups
• Service Provider Performs the Service(s) Under a Contractual Arrangement
Managed Competition – A Tale of Two Fleets and One Fleet Manager
What Managed Competition Is Not!• Managed Competition is Not Only About Outsourcing or In-Sourcing
• Managed Competition is Not About Fixing Everything
• Managed Competition is Not About A Giant Jig Saw Puzzle with a Bunch of Missing Pieces
• Managed Competition is Not About Low Bid Services
• Managed Competition is Not Cheap
Managed Competition – A Tale of Two Fleets – One Fleet Manager
What Invites Managed Competition Into Your House?
Cost of Services
• Real or Perceived High Cost of Service(s)
• Fleet Organizations That Do Not Know Their “True” Cost of Providing Services
• No Accountability or Transparency for Fleet Charges and/or Services
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Organizational Processes• Leadership That Doesn’t Lead
• No Growth or Continual Improvement as Individuals and/or the Organization
• Real or Perceived Poor Quality of Work – No Confidence in Employees
• No Program to Address Customer Needs – Real or Perceived
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Organizational Processes
• Lack of Accurate Fleet Information and Use of Same
• No Internal or External Performance Measures Including Publishing of Results (e.g. Annual Report)
• Poor Internal Relations within Fleet Organization
• Poor Vehicle/Parts/Fuel Inventory Management
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Organizational Processes
• Physical Facility Locations, Hours of Service and Cleanliness
• Real or Perceived Bureaucratic Processes That Delay Vehicle Acquisition or Other Services
• Real or Perceived Blame for No Vehicle Replacement Program and/or Purchasing Correct Type of Vehicle(s)
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Customer Service
• No Real or Perceived Customer Service
• Lack of Customer Input into Fleet Processes
• Complex Processes or Procedures to Obtain Services
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Political Environment
• Management’s, Politician’s and/or Taxpayer’s Minds Made Up to Outsource Fleet Services
• Employee Issues – Let Contractor Worry About All That Employee “Stuff”
• Real or Perceived Lack of Performance by Current Organization
•
Managed Competition – A Tale of Two Fleets – One Fleet Manager
Political Environment
• Real or Perceived Success Record with Managed
Competition
• Desire to Take an Organization in a Different Direction – “There’s Something Better Out There”
• “I Love This Country, It’s Government That Scares Me!”
Managed Competition – A Tale of Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Loose Lips Sink Ships and Organizations
• Bad Request for Proposals (RFP/RFB) Result in Bad Proposals
• Read the RFP - Bid the RFP
• Process First – Cost Second!
Managed Competition – A Tale of Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Win the Battle – Lose the War!
• Repeat After Me – It’s About Time!
• Your Most Important Asset Never Changes
• Value Added –Value Added – Value Added
Managed Competition – A Tale of Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Key to Winning – Don’t Change A Thing!
Key to Losing – Don’t Change A Thing!
• Other Than Software Vendors - Who Cares About Data?
• Have Your Customer Ducks in Order
Managed Competition – A Tale of Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Win or Lose - Your Worst Nightmare
• Begin at the End!
• Managed Competition Can Actually Be Your Friend!
Managed Competion – A Tale of Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Lead or Someone Else Will!
• There Will Be Those That Get It!
• Ethics, Ethics, Ethics…………………………
• What Initials Are on Your Business Card?
Managed Competition – A Tale of Two Fleets – One Fleet Manager
John Clements
City of San Diego
Deputy Director – Fleet Services
3940 Federal Blvd.
San Diego, CA. 92102
Office - 619-527-6020
Fax – 619-527-6030
Cell – 619-540-0835
