Managed Analytics Portal - Naukri.com · 2 © NEC Corporation of America What are some use cases...

Managed Analytics Portal

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2 © NEC Corporation of America

What are some use cases for MAP?

The most common and recommended deployment of MAP is for day-to-day monitoring and maintenance of your BICC platforms. The monitoring capabilities and admin utilities of MAP will inherently reduce the system administration and system support burden while empowering business users to focus on their day-to-day analytical work.

MAP can also be effectively used by:

▌Platform Managers

▌System Administrators

▌BI Developers


MAP Use Cases – Platform Manager

Use Case1: Is there any critical issue on the BI Platforms currently? Use Case2: How many open tickets are there for the platform? Use Case3: Which tickets have been open for more than 2 weeks? Use Case4: How many tickets were resolved by L2/L3 team this month? Use Case5: Who are the key business users on the platform? Use Case6: What is a 'typical' user growth rate for the platforms? Use Case7: On what key metrics can the BI tools be compared upon? Use Case8: What version of BI tool is currently running and when was it last upgraded? Use Case9: What applications are supported on BI platforms?


Use Case 1: Critical Issues Platform Manager

The health of the BI Platform, current issues and server statuses can be monitored from the Platform Health screen

Any critical issue is immediately reflected in term of alerts which can indicated in RED on the dashboard


Use Case 2: Open Tickets Platform Manager

Break up of all open tickets based on type, environment, category and person assigned to it


Use Case 3: Aged Tickets Platform Manager

Easily identify high priority and aged tickets


Use Case 4: Ticket Statistics Platform Manager

Generate weekly status report based on number of tickets resolved by support teams


Use Case 5: Key Business users Platform Manager

Find the key business users based on frequency of usage and most tickets raised


Use Case 6: Growth Rate Platform Manager

Monitor the growth of Users and BI objects on the platform


Use Case 7: Compare Metrics Platform Manager

Compare the BI Tools or applications based on similar metrics shown across the tools


Use Case 7: Compare Metrics Platform Manager

You can also compare the applications within a BI Tool


Use Case 8: BI Tool version Platform Manager

Get the current version of BI tool running on each environment and its upgrade history


Use Case 9: Applications Supported Platform Manager

• Get details of applications supported and their team details


MAP Use Cases – System Administrator

Use Case1: Are any servers close to the threshold in terms of CPU/ Memory usage? Use Case2: Are there any outages on the platform currently? Use Case3: Take quick action on long running or failed jobs Use Case4: Clean up unused BI objects on the platform


Use Case 1: PROACTIVE MONITORING SYS ADMIN

Scenario (screenshots on subsequent slides) • As part of daily health check, L3 team noticed RAG status

was red for BO Platform • On further drill down on MAP, issue was mentioned as CPU

utilization was at 100% on one of Strategy Dev servers • L3 team logged onto the server, checked the utilization and

found the issue was present with tomcat service • L3 team immediately notified the active users on the server

and restarted the tomcat service • Once the service was restarted, server was back online and

the same was reflected on MAP portal as well


Use Case 1 : CPU Utilization

• As part of daily health check, L3 team noticed RAG status was red for strategy application on SAP BO platform


• On further drill down, issue was mentioned as CPU utilization was at 98% on Strategy DEV server ntpuvmp03.niteo.com


• L3 team logged onto the server, checked the utilization and found the issue was present with tomcat service

• Team immediately notified the active users on the server and restarted the tomcat service


• Once the service was restarted, server was back online and the same was reflected on MAP portal as well


Use Case 2: Outages on the platform SYS ADMIN

Scenario (screenshots on subsequent slides) • As part of daily health check, L3 team noticed Cognos

Strategy PROD environment was down • This was indicated on the MAP main dashboard and also on

ticker, Outages and details reports. • L3 team verified this by logging on to the portal • L3 team immediately logged onto the server, found the IBM

Cognos BI service had stopped • Once the Cognos service was started, server was back

online and the same was reflected on MAP portal as well


• Server Analysis page showing the outage and affected server


• Dashboard indicating issue with Strategy environment. Ticker also indicating the issue


• Issue verified by logging on the Cognos portal


• Once the Cognos service was started, server was back online and the same was reflected on MAP portal as well


Use Case 3: Regular Maintenance SYS ADMIN

MAP can be used by L2/L3 teams for day to day maintenance tasks like: • Start/Stop long running or failed jobs • Delete BI objects like reports, packages, schedules which

have not been used for a long duration • Delete orphan BI objects like packages and data sources

which has not been used in any reports • Validate reports and packages • Test data source connections • Migrate reports and folders across environments • Clone user capabilities across environments


MAP Use Cases – BI Developer

Use Case1: What is the status of schedules and jobs running? Use Case2: Which reports are failing on a regular basis and what are causing these errors? Use Case3: Are there any reports running for extremely long time? Use Case4: Are report execution stats in the acceptable range? In which app/ environment do we have worst report failure percentage? Use Case5: Which reports and packages are most-used on platform? Use Case6: Are any of the reports invalid due to metadata change? Use Case7: Can the reports be migrated across environments?


Use Case 1: Monitor schedules BI Developer

• Developers can use MAP to monitor the status of their schedules and jobs running on multiple environments


Use Case 3: Slow running reports BI Developer

• Developers can identify reports taking longer time to run and optimize them


Use Case 4: High report failures BI Developer

• Developers can focus on reports having worst failure percentage


Use Case 5: Most used reports BI Developer

• Developers can easily locate reports and packages that are most-used on platform

Managed Analytics Portal - Naukri.com · 2 © NEC Corporation of America What are some use cases...

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