MAKING "UNIFIED-OFFICE"A REALITY THROUGH ORCHESTRATED AUTONOMICS

HCL@THINK 2018ANNUAL IBM CONFERENCE

WINNERBest Innovation in RPA

AIconics AwardsAI SUMMIT 2017

DRYiCE COPA (COGNITIVE ORCHESTRATED PROCESS AUTONOMICS)

DRYiCE COPA platform applies smart A.I. powered elements in the front, mid and back-end, to achieve end-to-end automation and orchestration of IT / Business Processes and create what we call a “Unified O�ce”.

WHAT DO WE MEAN BY “UNIFIED-OFFICE”?

The ability to provide a unified experience for users through seamless integration of cognitive technologies, advanced analytics and Robotic Process Automation across the enterprise ecosystem.

COPA creates intelligent systems that run themselves and are capable of providing end-to-end automation while keeping the system’s complexity invisible to the user.

DRYiCE COPA

POWERED BY

Middle-o�cefunctions

Intelligent Process Automation solution

Front-o�cefunctions

AI enabled cognitive conversation broker powered with NLP, Machine Learning

Robotic Process Automation solution

Back-o�cefunctions

IBM WatsonSmart Process Automation RPA EXPRESS

DRYiCESATORI

SEAMLESS INTEGRATION

TraditionalInvestment

Banking

Application of Orchestrated Autonomics

IT user

Procurement

• Managing records• Managing systems • Compliance• Managing processes like settlement, accounting

• Managing risk• Calculating P&L • Processing requests like buying/selling

• Interact with users• Initiating requests• Providing

information like stock performance

• Issue resolution• Records/data management• Systems operations

• PO processing• Invoice processing• Master data management

• Service support• System management

• Sourcing support• Spot buying• Contract management• Market intelligence & reporting

Robotic Process Automation or BPMS automating transactional processes

Centralized decision making based on, predictive analytics machine learning, cognitive automation

Virtual agents conversing using NLP, machine vision, image processing for di�erent data inputs

• Triaging• Incident/service requests initiation

• Relationship management• Capability development• Risk management

ACTIVITIES

Front-o�ce Middle-o�ce Back-o�ceE

XA

MP

LES

OF

UN

IFIE

D-O

FF

ICE

COPA CAPABILITIES

50+ reusable bots in HCL Bot Store

100+ BOTS designed for customer implementations

200+ engineers & process analysts

80+ Use Cases covering common business Process

Better Customer Experience• Personalized conversations• Reduced processing time

Improve Operational E�ciency• Increase throughput • Increase accuracy

Higher Cost Reduction• Cost reduction ranging

from 25 -50%• 24*7*365 operations at a

fraction of the cost

Regulatory Compliance• Improved data collection• Machine learning to

reduce exceptions

Increase Business Agility• Scalability of operations• Smooth integration

among applications

KEY BENEFITS THAT YOU CAN DRIVE THROUGH COPA

Risk management• Reduce risk due to human

errors• Improved management

COPA

CASE STUDIESOptimized procurement cycle for a major MFG customer by 40% reduction in AHT.

Reduced data entry errors for a global information services company by 90%.

Improved productivity and cost e�ciency of a leading engineering & services company in Contract Management Process.

Transformed customer service functions for a US retail major reducing response time to customer by 50%.

For more informationwrite to us at dryice@hcl.com or visit DRYiCE.ai

www.hcltech.com www.hcltech.com/ibm

TM

Copyright © 2017 HCL Technologies Limited

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured throughvalues like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applnovation and new generation partnership models that put your interest above everything else. Right now 115,000 Ideapreneursare in a Relationship Beyond the Contract™ with 500 customers in 32 countries. How can I help you?

This year, HCL’s presence at Think 2018, is themed with an iconic representation of the letters “U & i”. Through this coinage, we aspire to represent the growing tide of productive infusion of data analysis, cognitive capabilities and intelligence-based decision systems (denoted by the “i”) into the mainstream enterprise operational rubric of our clients worldwide (denoted by “U”).

We believe this rapid convergence of technology, processes and people, will create a self-sustaining eco-system for 21st century enterprises that will mature to realize value beyond the norm for years to come. Most of the 30 HCL solutions being showcased at Think 2018 are testament to this evolving philosophy for enterprise solutions that bear a similar promise for the future.

And finally, we also realize that the human-machine capability integration is something that cannot become a reality in isolation. In fact, it will be a product of close partnerships (as denoted by the melding of human and robotic minds in the visual), like the one forged by HCL and IBM and many others to come. All of which will take steps to help create a world that understands the risks and appreciates the benefits of making this next big human-inspired technological leap ahead.

HCL@THINK 2018ANNUAL IBM CONFERENCE

The Enterprise A.I. Foundation, is an Autonomics & Orchestration suite of A.I. powered products, platforms & services, that leverage the world’s best A.I. technology to enable Enterprises to operate leaner, faster and cheaper, while ensuring superior business outcomes in terms of experience, speed and agility. HCL’s proprietary A.I. and machine learning modules also bring the power of A.I. to transform IT & Business services, Business Processes, Digital operations, & application engineering processes.

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