Making the Parcel Regulation work - WIK · Making the Parcel Regulation work ... indicators ERGP...
Transcript of Making the Parcel Regulation work - WIK · Making the Parcel Regulation work ... indicators ERGP...
-60.0%
-40.0%
-20.0%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
AT
DE
DK FI
FR IE LU
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ES IT
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PT
BG
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HU LT
LV PL
RO SI
SK
CH
FY
RO
M IS
Western Southern Eastern Non-EU
2013-2014 2014-2015 2015-2016 Average 2013-2016
Increase in parcel volumes Parcel volumes - percentage average annual change
2013 – 2014
2014 – 2015
2015 – 2016
Average 2013 – 2016
Western Southern Eastern Non-EU
For discussion purpose
ERGP Strategic Pillars
Pillar 1 : Promoting sustainable provision of universal postal service
Pillar 2: Promoting a competitive EU postal
single market
Pillar 3: Empowering and
protecting end-users
• Changes in the postal
market due to digitalisation, changes in consumer needs and e-commerce
• US sustainability • Study scope of
universal postal service
• Promote a competitive single market for letters (prices/innovation)
• Development of e-commerce (transparency & oversight)
• Monitor postal market development
• Assess technical developments
• Protect consumers adequately
• Monitor the relevant indicators
ERGP Horizontal Axe : ERGP Efficiency (beneficial for stakeholders/transparency/robust & evidence based decision/engage efficiently)
ERGP Mid Term Strategy
ERGP Reports
14
ERGP Reports on Empowering and protecting end-users
1) Report on the quality of service, consumer protection and complaint handling
– an analysis of trends
2) Report on core indicators for monitoring the European postal market
3) Report on best practices in the field of consumer protection, quality of
service and complaint handling
For discussion purpose
Frequency of delivery in Europe in 2016
1 Delivery / day / 5 days a week, namely
Belgium, Croatia, Cyprus, Czech Republic,
Greece, Denmark, Estonia, Spain, Finland,
Hungary, Ireland, Iceland, Italy, Lithuania,
Latvia, Luxembourg, The Netherlands,
Norway, Poland, Portugal, Romania, Sweden,
Slovenia, Slovakia, Switzerland, Serbia and UK
but in reality Royal Mail provides a 6 day a
week service for parcels.
1 Delivery / day / 6 days a week, namely
Germany, France, Malta, UK (6 days for
correspondence)
Combination of 5 and 6 delivery days a week,
namely Austria (6 days for newspapers),
Bulgaria (6 days for Sofia)
USO under review but…..
For discussion purpose
Reasons for exceptions regarding delivery in 2016
11
10
8
6
6 4
3
0
2
4
6
8
10
12
Mountainousareas
Populationdensity
Insularity Low trafficvolumes
Poorinfrastructure
Cost of service Extremeweather
Collection and delivery exceptions (USO)…..
For discussion purpose
Average Price of posting a domestic priority letter of the 1st weight step
Increase in Prices for all
products when possible
Outside EU Western European Average Eastern Southern
2011 2012 2013 2014 2015 2016
For discussion purpose
Evolution of the average value of quality of service of single piece
priority mail regarding D+1 delivery of single piece priority mail
But Decline in quality…..and what about parcels ?
For discussion purpose
19
Provision of information by parcel delivery service providers
• with 50+ employees or established in more than 1 MS to provide: basic company
information, characteristics of services, T&C’s, complaints procedures
• Annual turnover (with breakdown domestic incoming/ outgoing)
• Number of persons working in parcel delivery services
• Names of subcontractors + any information held
• Publicly accessible price list
ART.
4
Cross border parcel delivery Regulation
Price Transparency across the EU
• All parcel delivery service providers with 50+ employees required to give regulators tariffs for
15 products listed in the Annex (single piece prices with no discounts):
• "letter" services containing goods: 500g, 1kg and 2kg
• parcel services: 1kg, 2kg and 5kg
• standard, registered and track and trace services
• Commission to publish these prices on a webpage
ART.
5
Assessment of cross-border single piece tariffs by NRAs
• Identify tariffs that it considers necessary to assess within USO
• Assessment in accordance with Article 12 of Postal Services Directive and :
domestic tariffs in origin and destination , any uniform tariff, bilateral volumes & relevant costs
(transport, service standards)
• where possible likely impact on individual and SME users, remote areas and disabilities
If necessary:
• whether tariffs are already subject to specific price regulation & abuses of dominant position
ART.
6
For discussion purpose
20
Information to consumers
For contracts falling within the scope of Directive 2011/83/EU (Consumer
Rights Directive) traders shall, make available at the pre-contractual stage:
• information about the cross-border delivery options in relation to the
specific sales contract
• charges payable by consumers for the cross-border parcel delivery
• where applicable the trader's complaints handling policies
ART.
7
Cross border parcel delivery Regulation
For discussion purpose
What about definitions…
• Parcel:
• postal item containing goods
• with or without commercial value
• other than an item of correspondence with a
weight not exceeding 31,5 kg
• Parcel delivery services:
• services involving the clearance, sorting,
transport and distribution of parcels
For discussion purpose
Avoid Administrative burden…
• Provision of information: • “In the Member State they are established
unless that provider is established in more than one MS”
• “the names of their subcontractors”
• Threshold of 50 workers + to request information from providers with average between 25-49 p. “if necessary and proportionate”
• Public list of tariffs: • Limited to Only single piece tariffs - specific
products by weight
For discussion purpose
Reach the goals…
• Assessment of tariffs based on: • Domestic and any relevant tariffs of comparable parcel delivery in
originating /destination MS
• Bilateral volumes, specific transportation or handling costs, other relevant costs and service quality standards;
• Additional element to take into account by NRAs (MS REG)
• Pre-assessment filter mechanism
• Impact of tariffs on individual and SME’s users including those situated in remote or sparsely populated areas,
• Information to consumers: • delivery options, charges payable, applicable complaints handling
policies -> Actions by NRAs …..
• Penalties: • Different national law between the Member States -> Differences in
enforcement ? Who is responsible ?
For discussion purpose
Once principle
Integrate questions in current MS data
collection:
• EC (Parcel Regulation & Postal Survey)
• ERGP (Report on core indicators)
• UPU (Postal Statistics, concerning universal
service)
• BIPT (market observatory)
• Only once principle is key: minimising the
input needed from operators while
maximising the useful output For discussion purpose
Milestones in 2019
• January: tariff information provided to NRAs
• February: NRAs submit tariff information to Commission
• March: publication of tariffs on Commission's website
• June: tariff assessments by NRAs provided to Commission
• June: provision of statistical information to NRAs
• 30 July: Commission publishes tariff assessments
• + 18 months of entry into force: Commission notified of penalties
• after 2 years: evaluation report (possibly accompanied by review)
For discussion purpose