Making sense out of disagreement, University of Limerick Interaction Design Centre, 2012-04-18

Copyright 2011 Digital Enterprise Research Institute. All rights reserved.

Digital Enterprise Research Institute www.deri.ie

Enabling Networked Knowledge

Making sense out of disagreement

Jodi Schneider

Interaction Design Centre, U. LimerickLimerick, Ireland

Wednesday 18th April 2012

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Discussions are ubiquitous

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Discussions are ubiquitous



How can we make sense of disagreement?



Example problems

Issue a press release responding to Tweet complaints Book a hotel room based on reviews Decide whether to delete a Wikipedia article

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What’s the key complaint?

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Decision-making patterns

Individual/small group based on many inputs Issue a press release response to Tweet complaints Book a hotel room based on reviews

Collective, distributed Decide whether to delete a Wikipedia article

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Three typical approaches

Collective intelligence Spatial hypertext Argument mapping

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Collective Intelligence

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Spatial hypertext

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Argumentation mapping

bCisive

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Issues

Dedicated platforms Individual & small group decision-making Amplify & aggregate agreement

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New issues at Webscale

Large-scale, across websites

Trade-off between automation & depth of analysis

Issues of trust, reputation & provenance

Open decision-making

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Large-scale, across websites

J. G. Breslin, A. Harth, U. Bojars, & S. Decker, “Towards Semantically-Interlinked Online Communities, (2005), ESWC 2005.

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Automate & go deep

Cartwright, D. & Atkinson, K. (2009). Using Computational Argumentation to Support E-participation. IEEE Intelligent Systems 5(24):42-52.

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Trust & credibility

Ennals, R., Trushkowsky, B., & Agosta, J. M. (2010). Highlighting Disputed Claims on the Web. In WICOW at WWW 2010.

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Open decision-making

Deletion in Wikipedia Collaborative & distributed Case study on work-in-progress

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Enabling Networked Knowledge18



Should we delete this article?

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Deletion argument

[Delete the article]...hasn't played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article.

>>He pitched last month and plays for the Venezuelan League. This meets our article criteria.

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Decision-making support

What viewpoints are expressed? What values motivate the assembled decision-

makers? What are the decision criteria? What argumentation schemes are used?

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Viewpoint


Proposition: does not merit an article

Justification: hasn’t played since 2008, bad record

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Opposing viewpoint


Proposition: keep the article

Justification: meets our article criteria

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Decision criteria


Criteria: Our article criteria

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Values


Values: Good record/win rate

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Our approach

Collect viewpoint arguments & counterarguments Make knowledge representations

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Knowledge representation

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Using our Viewpoints Web

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How do we make one?

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Technologies needed

Ontologies Text analysis Argumentation HCI

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Acknowledgments

Thanks to our collaborators! Katie Atkinson, Trevor Bench-Capon, Adam Wyner

(Liverpool) DERI Social Software Unit Rhetorical Structure Taskforce, W3C Health Care/Life

Sciences

Funding Science Foundation Ireland Grant No. SFI/08/CE/I1380 (Líon-

2) Short-term scientific mission (STSM 1868) from the COST

Action ICO801 on Agreement Technologies Upcoming: SFI Travel Supplement

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Thanks!

[email protected]://jodischneider.com/jodi.html@jschneider

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mailto:[email protected]

http://jodischneider.com/jodi.html



Twitter: Standpoint

Difference between cakes and biscuits? When stale, cakes go hard, biscuits go soft. Hence Jaffa Cakes are cakes. (Was official EU ruling).

View: Jaffa Cakes are cakesJustification: official EU ruling; go hard when stale

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Making sense out of disagreement, University of Limerick Interaction Design Centre, 2012-04-18

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Transcript of Making sense out of disagreement, University of Limerick Interaction Design Centre, 2012-04-18