Making it Stick! Enhanced Services to Increase Job Seeker Success
description
Transcript of Making it Stick! Enhanced Services to Increase Job Seeker Success
Making it Stick!Enhanced Services to
Increase Job Seeker Success
Jen Cheyer, Lisa Rijhwani & Cindy StahlCWA Spring Conference — April 23, 2014
CWA 2014: Making It Stick!
Quick Question What are some of the
challenges you are seeing with customers retaining and using the information you are sharing?
CWA 2014: Making It Stick!
Explore materials & ways to help customers to successfully retain and use the information shared with them. Share our model Engage in discussion about
successful strategies
Goals for Session
CWA 2014: Making It Stick!
Santa ClaraCounty
NOVA’s 7-City Consortium
Location
CWA 2014: Making It Stick!
Currently enrolled =2,358 Dislocated =1,317 Adult =1,041
Age 40+ = 82% Bachelor’s degree or higher =
71% DW long-term unemployed =
43%
Demographics
CWA 2014: Making It Stick!
July 2013 – March 2014
Total Clients Served 4,710
Total Services Provided 64,461
Career Advising Appointments 7,163
Workshops Attended 7,403
Computer / Communication Classes Attended 1,537
Employer Presentations Attended 419
Average customer visits / day 269
Services Provided
CWA 2014: Making It Stick!
Individualized job-search plan & customer choice
How we provide career advising: In-person Advice line Ask the advisor
Service-Delivery Model
CWA 2014: Making It Stick!
Changing demographics Demoed third-party tools
— not aligned with our materials
Desire to integrate NOVA’s branding, workshop materials, job-search plan& website
Why Implement New Tools?
CWA 2014: Making It Stick!
Quick Question How many of you are already
offering study hall or lab sessions in which customers can devote time to working on their job-search activities?
CWA 2014: Making It Stick!
Quick Question How many of you currently have
your job-search content available online?
CWA 2014: Making It Stick!
Job-Search Plan
CWA 2014: Making It Stick!
Labs Plan For Your Success Focus Resume & Applications Job Search & Networking Interview & Negotiating
Website
What We Created
CWA 2014: Making It Stick!
Quick Question How many of you are thinking
about adding labs or online elements to your offerings?
CWA 2014: Making It Stick!
Development ProcessLabs Advisor led Small teams Content generation Content tabs Binder
CWA 2014: Making It Stick!
Development ProcessWebsite Technology stack IT staff (1) Graphic designer (1) Career advisor (content & technical
knowledge) Licensing: Creative Commons Board input: IDEO
Thank youfor joining us today!